Fairmont Chengdu

My husband and I experienced a top class stay at your beautiful hotel. Your staff went the extra mile at all times. We also enjoyed the Gold Lounge with extremely attentive staff who couldn't do enough for us. We appreciated all the assistance that we received and would recommendThe Fairmont Chenghdu to anyone.

Exceeded expectations in all areas

I stayed in this hotel many times this year.The well-trained staff leaves me many good memories in Chengdu.I was deeply impressed by two girls: One is called Jessie. When I arrived this hotel, there were many people waiting for check-in.When it's my turn, she explained the situation briefly and concisely to acquire my understanding. Meanwhile, she helped me check in quickly and prepared two room cards for me based on my preferences without my tip.It's a good experience. Another girl is called Silvia.Sometimes, I had demand for meals in hotel. Once,she shared her experience in different dinning halls with me.Based on my requirements of time and taste preferences,she can always give me some good advice.And she had a dazzling smile which make guests feel warm. I think this differential treatment to guest is one of the core competitiveness of a hotel.Well-trained staff can grasp the demand of guests a few conversations.Without doubt,these girls have this ability.

There were problems with room technology, preparation, service, room functions, housekeeping, and even Manhattan Bar.

As a frequent business traveler to Chengdu, I was well taken care of as always by the staff at the Fairmont. I was able to dine in Miku - very pleasantly surprised by the creativity and quality of the meal and by the attentiveness of the staff. And as always the staff in the Gold Lounge took very good care of me - Evelyn, Sandara, and the rest of the team do a great job.

Very comfortable stay

It was a WONDERFUL experience. The staff handled me and my colleagues with first class treatment. All aspects of or stay was top notch.

The hotel at the front desk is very friendly and welcome, like Caroline she is a sweet staff. The location is near Subway Station that is convenient for going out; inside of room and washroom look gorgeous and fantastic. If you stay on higher floors,the views of city at night will be wonderful..beautiful... Renee L., Toronto Canada

My family and I were extremely happy with our stay. We had an excellent experience with friendly helpful staff from the first email contact through to check in, dining and check out. The staff was really kind and willing to attend any request. We stayed in this 5 stars hotel for 5 nights. My room was a corner room which was spacious, clean, modern and have a free extra bed for my child. The decor and bush outlook was lovely. We had very nice dining experiences in the restaurant and Chinese Restaurant. The food was very reasonably priced, food quality and variety truly proved to be a highlight of our stay. Not only was the food good, it was fantastic!!! Amazing F &B with very high service standard, waiters and waitresses were bright and happy with great focuses on their customers. We would like to say Thank You for the great dining experience. The hotel facilities, swimming pool and gym room were good maintenance and user friendly. This is one of the best hotels that I have ever stayed. I will definitely stay again and highly recommend to others. Thank you Fairmont Chengdu!

The meaning of hospitality and generosity could be felt in Fairmont Chengdu from the minute you check in till you say good bye. Thanks to the professionally trained staff who made our stay memorable.

the service of concierge and receptionist are very good, a small favor: if they could remember the living habit of the guests when they staying hotel again that would be fine.:-)

I was well taken care of, as always. Jasmine, Sandara, and the rest of the staff at the Fairmont Gold Lounge made sure that my stay was very comfortable. Jessica at the concierge desk took care of a number of items for me, and Lucia the hotel manager was very personable and made sure that I was having a good stay.

excellent customer service, nearly all of the time of our stay. particular praise is due to Jessica Feng, the Concierge Team and JoJo Peng for their personal attention to our queries and their very friendly attitude and care for us during ou time at the Hotel.

Ms Jasmine Feng working for the executive lounge has been mostly helplful.

generally it was good but maybe more constant care