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Fairmont Chengdu

Customer review rating 4.8/5 1,555 reviews

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Fairmont Chengdu
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+ 17 Services

Hotel extras

  • Located in the heart of Tianfu New Area

  • 5 mins' walk to Century City subway station

  • 25 mins' drive from Chengdu Shuangliu International Airport

  • 336 comfortable guest rooms, and 4 restaurants and bars of various types

  • Manhattan Club and Miku Restaurant on the top floors with a panoramic view of the city

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Currency exchange
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
Catering
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Congress center
  • Business centre
  • Copy/print service available

Hotel location

Fairmont Chengdu

269 Tianfu Avenue Middle Section
Hi-Tech Zone
610041 chengdu
china

Tel: +862888003333

Fax: (+86)28/85319090

Check-in from 14h00

Check out up to 12h00

  • CENTURY CITY :  Line 1 & Line 18 Century City

  • By plane

    CHENDGU AIRPORT At 20km / 13 miles

GPS :30.553303, 104.069401

Our accommodation(s)

The hotel is situated in the South of Chengdu and features 336 rooms, including 52 rooms and suites on Fairmont Gold, Fairmonts executive floor and hotel within a hotel. Guest rooms start from 484 sq.ft. (45m²), with modern interior design, elegant decor.

Deluxe King Smoking

  • Max. number of persons: 3
  • Area: From 58 m² / 624 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet

Fairmont Gold King Non Smoking

  • Max. number of persons: 3
  • Area: From 45 m² / 484 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet

Fairmont Gold Grand King Non Smoking

  • Max. number of persons: 3
  • Area: From 58 m² / 624 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet

Fairmont King Non Smoking

  • Max. number of persons: 3
  • Area: From 45 m² / 484 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet

Fairmont 2 Queens Non Smoking

  • Max. number of persons: 4
  • Area: From 40 m² / 431 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet

Fairmont King Smoking

  • Max. number of persons: 3
  • Area: From 45 m² / 484 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet

Fairmont King SK Accessible

Accessible room
  • Max. number of persons: 3
  • Area: From 40 m² / 431 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet

Fairmont 2 Queens SK Accessible

Accessible room
  • Max. number of persons: 4
  • Area: From 40 m² / 431 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet

Deluxe King Non Smoking

  • Max. number of persons: 4
  • Area: From 58 m² / 624 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet

Deluxe 2 Queens Non Smoking

  • Max. number of persons: 4
  • Area: From 58 m² / 624 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet

Deluxe 2 Queens Smoking

  • Max. number of persons: 4
  • Area: From 58 m² / 624 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet

Fairmont Gold 2 Queens NS

  • Max. number of persons: 4
  • Area: From 45 m² / 484 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet

Fairmont 2 Queen-Size Beds Smoking Room

  • Max. number of persons: 4
  • Area: From 40 m² / 431 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
Rooms

Our restaurants and bars

MIKU

Type of cuisine: Japanese

Located on the 44th floor of the Fairmont Chengdu, Miku restaurant offers a panoramic view of the cityscape high above the south of the city. The restaurant's stylish art deco design sets the tone for a high-end dining experience.

SPECTRUM

Type of cuisine: International

Spectrum offers a tempting array of Asian and Western cuisines served throughout the day at the main Lobby level. Select from our fresh and vibrant à la carte menu and open-kitchen stations for noodles, Sichuan cuisine and international dishes.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CHANG YI

Type of cuisine: Chinese

Chang Yi is a contemporary Chinese restaurant inspired by the world of art. Each dish prepared by our Chinese Master Chef, is an ARTISTIC culinary interpretation of the elements relating to the landscape, lifestyle and culture in the SICHUAN province.

Cube

Non contractual photo

Cube combines a lobby lounge and a cocktail bar into an integrated space over two levels of unique architectural design. It is an ideal venue for social activities and private salons.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 730 m²

  • Maximum capacity: 730 people

Find out more

Our guest reviews for
Fairmont Chengdu

100% genuine reviews from our guests

Find out more

ALL Rating 4.8/5

1,555 reviews

前台freja jessie Carrie 很棒

Customer review rating 5.0/5

梦. Business - 21/01/2021 Confirmed reviews ALL

前台freja jessie Carrie 很棒

Good stay

Customer review rating 5.0/5

Anonymous Business - 15/01/2021 Confirmed reviews ALL

Nice lounge and bar

Dear Mr. K., Thank you for staying with Fairmont Chengdu and taking time to share your experience! We are so thrilled to read that you have enjoyed a satisfied stay, especially the Lounge and Bar experience has left you a lasting impression! Sincerely wish our thoughtful service, well-appointed facilities and comfortable environment has created you a pleasant time with us. Once again, thank you for your heartfelt review, we sincerely look forward to warmly welcoming you back again in near future! Rita Ge Director of Guest Experience

Best Hotel in Chengdu

Customer review rating 4.5/5

Expat I. A. Friends - 07/01/2021 Confirmed reviews ALL

I would like to express my thanks and appreciation for the service and care we received at the The Fairmont Chengdu from ALL of the staff specially John, Eddie, Vladimir, Eason, Summer, and Kiki. They very professional, thoughtful and caring as well as always smiling and helpful. The staff in the Gold Lounge always greeted us by name and assisted us throughout our stay. The tasty breakfast was just delicious and the cleanliness of the room was absolutely perfect. I would like to say that we had the best experience ever in Chengdu at your hotel and this is thanks to the hotel staff which treated us with politeness and professionalism at all times. I would most definitely encourage all travelers to stay at The Fairmont Chengdu.

good stay

Customer review rating 4.5/5

Cyrus L. Business - 18/12/2020 Confirmed reviews ALL

I love your amenities, such as swimming pool, restaurants. And thank you for the complimentary gargle. I'm used to gargle after every toothbrushing.

Dear Mr. L., Thank you for staying with Fairmont Chengdu again and taking time to share your experience! As our loyalty guest, we are so thrilled to read that you have had a good stay! Wish our thoughtful service, well-appointed facilities as well as the comfortable environment has created you a pleasant time with us! Meanwhile we have recorded your preference on the gargle, team member will ensure it placed in room for your future stays. Once again, thank you for your heartfelt review, we sincerely look forward to warmly welcoming you back again in near future! Rita Ge Director of VIP Service

Nice staff and convenient location

Customer review rating 4.5/5

Sabina S. Friends - 09/12/2020 Confirmed reviews ALL

The only disadvantage for this hotel might be the location. Limited selection of restaurant around the hotel since it’s located at business area of Chengdu. But fortunately, it’s nearby the metro. We can go out easily by taking metro, very convenient.

Clean, professional and helpful

Customer review rating 4.5/5

Anonymous Families - 09/12/2020 Confirmed reviews ALL

The food at the function was excellent. Also breakfast in the Gold Lounge was outstanding. The effort made for my daughters 18th birthday in terms of decoration was outstanding. It really made her stay. The rooms were excellent. The pool was a little cold that was the only issue otherwise outstanding.

Dear Ms. P., Thank you for staying with Fairmont Chengdu and taking time to share your experience! We are so thrilled to read that you and your family members have enjoyed a satisfied stay with us, especially your daughter was happy with the special set up for the room:) Your recognition on restaurant exquisite food and the efficient service from Kiki has been shared with team members to support their ongoing passion for excellence on our daily offerings. Meanwhile we will keep monitoring the swimming pool water temperature to ensure our guests a comfortable and outstanding overall experience. Once again, thank you for your heartfelt review, we sincerely look forward to warmly welcoming you and your family back again in near future! Rita Ge Director of VIP Service

Great stay

Customer review rating 5.0/5

Hao T. Solo - 25/11/2020 Confirmed reviews ALL

Stayed at Fairmont Chengdu four times. Excellent services, well located, welcoming staffs. One of the best hotels I’ve ever stayed at, and definitely my No.1 pick in Chengdu. A special thank you to staff member Mr.Aight. Very friendly, professional, welcoming. Really helped a lot during my stays. Thank you Aight!

Customer review rating 3.0/5

D. Business - 21/10/2020 Confirmed reviews ALL

Breakfast limited in choice - open only at 6:30 ( still setting up the breakfast room) Friendly personnel Efficient registering Good lounge

ok

Customer review rating 3.0/5

Anonymous Couples - 04/08/2020 Confirmed reviews ALL

A bit disappointed of being upgraded to the room I used to stay. Swimming is packed and no one bother to manage the kids who "play in the pool" and adult who really "practice swimming", despite there is a line there try to differentiate. A guy in the pool/gym area showed really reluctant to talk and help.

Dear Mr. Y., Thank you so much for staying with Fairmont Chengdu and taking your time to share your experience. We were very sad to have learnt that our team failed to delivery our Fairmont brand promise “Turning Moments into Memories”! Your feedback has been reviewed with related departments; we will prepare a room in advance for your next stay to have a different staying experience. And we are improving training and strengthening on managing pool with providing exceptional experience and problem-free stay for guests. In addition to the soft copy of your ID for check in, original ID is needed according to PSB requirement, thanks for your understanding. Once again, thank you so much for your valuable feedback! We sincerely look forward to your next visit; we will deliver the true Fairmont hospitality that you deserve! Guest Experience Manager

The best Fairmont in mainland China

Customer review rating 5.0/5

Chuheng Families - 20/07/2020 Confirmed reviews ALL

Actually this is the best experience I’ve ever had in mainland China, the hotel is brand new and well-decorated. My room was upgraded and it had a great view. Food is tasty, wine is good, and the best part is the Faimont Gold Lounge. Thanks Jess, Sanders and Evelyn for their hospitality and kind help, I’m looking forward to next stay at Fairmont Chengdu.

Dear Mr. Q., Thank you for staying with Fairmont Chengdu and taking time to share your experience! We are so thrilled to read that you had an enjoyable with us, and had a good experience of hotel room with good view, tasty food and good wine; hope you and your family had a great time here! Many thanks for your compliments for our Fairmont Gold team members Jess, Sandara and Evelyn; we’ve shared your feedback to motivate our teams to continue delivering you exceptional experiences. Once again thank you so much for your feedback; we sincerely look forward your next visit with us. Guest Experience Manager

Good location, Smooth stay

Customer review rating 4.0/5

Xiang Q. Solo - 16/07/2020 Confirmed reviews ALL

Checked in very smoothly, front desk staff was quite professional in introducing hotel features to me. Room was clean and somewhat spacious because of its interior layout. Breakfast experience was ok with limited options. Other than that, it was a pleasant stay.

Dear Mr. Q., Thank you for staying with Fairmont Chengdu again and taking time to share your experience! We are so sad to read that your recent stay experience has fallen below your full expectation. Thank you for your compliments to our Font Desk team, your kind feedback has indeed motivated entire team members. At the same time, we noticed your feedback on breakfast that we are collecting guest’s feedback together for F&B to make adjustments in sooner future. Thank you for your reviews. We will definitely try our utmost to exceed your expectations to create exceptional experiences as Fairmont Chengdu for your future! Guest Experience Manager

a fantastic stay Experience

Customer review rating 5.0/5

Anonymous Families - 16/07/2020 Confirmed reviews ALL

thank you so much for Cloud , maggie and caroline's great and professional services!

Dear Mr. W., Thank you for staying with Fairmont Chengdu and taking time to share your experience! We are so thrilled to read that you had a fantastic stay experience at hotel and thank you so much for your kind compliments on Front Office team’s service from Clouds, Maggie and Caroline! Your feedback has been shared with related departments and our team members respectively; it will motivate the teams to continue to deliver memorable services for your future visits. Thank you again for your wonderful review, we sincerely look forward to warmly welcome you back soon in near future! Guest Experience Manager

Perfect FO Team

Customer review rating 5.0/5

Chris L. Business - 13/07/2020 Confirmed reviews ALL

FO 王杨、Antony、Joe非常好！

尊敬的宾客， 感谢您选择成都棕榈泉费尔蒙酒店，并花时间分享您的体验！ 作为雅高钻石卡会员宾客，我们非常高兴看到您在酒店感受到满意的入住体验。感谢您对前厅部王杨，Antony和Joe的服务工作的认可，我们已将您的反馈分享至部门及其本人。费尔蒙团队将秉承“让美好片刻永留客人回忆”的品牌承诺，持续不断地努力追求卓越，竭尽全力为宾客打造独具费尔蒙回忆的体验！ 再次感谢您的下榻，并给予的宝贵反馈，我们诚挚期待您的下一次光临！ 宾客体验经理

great birthday stay experience

Customer review rating 5.0/5

Zifan H. Couples - 13/07/2020 Confirmed reviews ALL

Last week was my birthday, and it was very unique experience. I received many surprises from the hotel. Signature suite is super good. And services was excellent as well. My old friends Rita, Sandra, Evelyn and Rebecca provides a wonderful services for us. They also prepare a small party in my room with Lawrence and many colleagues, shared a cake together, very touched my heart. I also very enjoyed my birthday dinner at Spectrum, Eason provided a special menu for me and luckily we were the only guests in that night, so it was truly VIP service. Many thanks to Eason, Derek, Zoey and Carol. I write this comment at 13th,July. The air-conditioner has some technical issues, so very hot. A little bit angry because it is SUMMER!!!!!

Dear Mr. H. Most welcome you back to stay with Fairmont Chengdu again and thank you for taking time to share your feedback! As our most loyalty guest, it was a great time to celebrate your birthday together at Fairmont Chengdu. However we were so sad to have learnt the staying experience fell below your expectation this time due to air-conditioner technical problem. We sincerely apology for the inconvenience! Our Engineering team will strengthen on the routing hotel facility maintenance to ensure guest to have wonderful experience here. Many thanks for your compliments again for our Fairmont Gold and Spectrum teams; we’ve shared your compliments to motivate our teams to continue delivering you exceptional experiences as always. Once again thank you so much for your feedback; we sincerely look forward your next visit with us. Sincerely, Guest Experience Manager

Nice property with no matching service

Customer review rating 3.5/5

Tony Q. Solo - 10/06/2020 Confirmed reviews ALL

This property is located 15 min walk from the nearest metro station (Shiji Cheng). It is a relatively new property as you can see from inside. The staff was pretty, ugh, friendly and yet lacks some professionalism. One of the housekeeping staff barged in my room without first knocking on the door. This is a first time for me. Other than this, it was a OK stay, not my best Fairmont experience.

Dear Mr. Q., Thank you for staying with Fairmont Chengdu and taking time to share your experience! We are so sad to read that your recent stay experience has fell below your expectation, in particular that the housekeeping service has left you a poor impression. Your feedback has been shared with our relevant team and had the investigation. We are improving training to our whole team to avoid happening again with providing consistent excellent service as always. Your kind feedback has indeed motivated entire team members! We will definitely try our utmost to exceed your expectations to create exceptional experiences as Fairmont Chengdu for your future!

Excellent

Customer review rating 4.5/5

L. Business - 19/03/2020 Confirmed reviews ALL

Great hotel, Great staff, highly recommended

Dear Mr. L., On behalf of the team, thank you very much for taking the time to share your experience! We are so thrilled to read your kind compliment to hotel facilities and staff. Sincerely wish you have enjoyed an exceptional stay with us! Once again thank you for the recommendation, we look forward to warmly welcoming you back in near future! Guest Experience Manager

Excellent stay experience

Customer review rating 5.0/5

Lei Families - 29/12/2019 Confirmed reviews ALL

Fast check in, spacious room, good view, staff in executive lounge are friendly and helpful.

i like this hotel

Customer review rating 4.5/5

Philip Business - 24/12/2019 Confirmed reviews ALL

I like this hotel for the modern decoration, new facilities and friendly reception.

A very impressive stay at fairmont CD

Customer review rating 5.0/5

Victor Friends - 19/12/2019 Confirmed reviews ALL

It's a pleasant and impressive stay with the help of Evelyn 郭南秀 and her lounge team, they are all willing to assist all the time. To be honest, it's the lounge where you must go if you stay with fairmont, which will definitely give you a unforgettable and unique memory compared with lounges of other hotel brands. Thank you again for making my stay more enjoyable.

Customer review rating 5.0/5

Linda O. Couples - 07/12/2019 Confirmed reviews ALL

Many thanks to all fairmont staff for making my birthday a wonderful one! They received me with warmth smile at any time.

Dear Ms. O., Thank you for staying with Fairmont Chengdu and taking time to share your experience! We are so thrilled to read that you have enjoyed memorable birthday! Your kind compliment on staff has been shared with team members to support their ongoing passion for excellence on our daily offerings. Thank you again for your feedback, we sincerely look forward to warmly welcoming you back in near future! Guest Experience Manager

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