Fairmont Chengdu

Customer review rating 4.8/5 1,331 reviews
Fairmont Chengdu
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Hotel extras

  • Located in the heart of Tianfu New Area

  • 5 minutes' walk to Century City subway station

  • 25 minutes' drive from Chengdu Shuangliu International Airport

  • 336 spacious and comfortable guest rooms, and 4 restaurants and bars with various types

  • Manhattan Club and Miku Restaurant on the top floors with a panoramic view of the city

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Gift shop/newspaper shop
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
Catering
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Congress center

Hotel location

Fairmont Chengdu

269 Tianfu Avenue Middle Section
Hi-Tech Zone
610041
chengdu
china

Tel: +862888003333

Fax: (+86)28/85319090

Contact email

Check-in from 14h00

Check out up to 12h00

  • CENTURY CITY :   1 Century City

  • By plane

    CHENDGU AIRPORT At 20km / 13 miles

GPS :30.553303, 104.069401

Our accommodations

The hotel is situated in the South of Chengdu and features 336 rooms, including 52 rooms and suites on Fairmont Gold, Fairmonts executive floor and hotel within a hotel. Guest rooms start from 484 sq.ft. (45m²), with modern interior design, elegant decor.

Deluxe King Smoking

  • Max. number of persons: 3
  • Area: From 58
  • Views: City side *

* Subject to availability

  • High speed internet

Fairmont Gold King Non Smoking

  • Max. number of persons: 3
  • Area: From 45
  • Views: City side *

* Subject to availability

  • High speed internet

Fairmont Gold Grand King Non Smoking

  • Max. number of persons: 3
  • Area: From 58
  • Views: City side *

* Subject to availability

  • High speed internet

Fairmont King Non Smoking

  • Max. number of persons: 3
  • Area: From 45
  • Views: City side *

* Subject to availability

  • High speed internet

Fairmont 2 Queens Non Smoking

  • Max. number of persons: 4
  • Area: From 40
  • Views: City side *

* Subject to availability

  • High speed internet

Fairmont King Smoking

  • Max. number of persons: 3
  • Area: From 45
  • Views: City side *

* Subject to availability

  • High speed internet

Fairmont King SK Accessible

  • Max. number of persons: 3
  • Area: From 40
  • Views: City side *

* Subject to availability

  • High speed internet

Fairmont 2 Queens SK Accessible

  • Max. number of persons: 4
  • Area: From 40
  • Views: City side *

* Subject to availability

  • High speed internet

Deluxe King Non Smoking

  • Max. number of persons: 4
  • Area: From 58
  • Views: City side *

* Subject to availability

  • High speed internet

Deluxe 2 Queens Non Smoking

  • Max. number of persons: 4
  • Area: From 58
  • Views: City side *

* Subject to availability

  • High speed internet

Deluxe 2 Queens Smoking

  • Max. number of persons: 4
  • Area: From 58
  • Views: City side *

* Subject to availability

  • High speed internet

Fairmont Gold 2 Queens NS

  • Max. number of persons: 4
  • Area: From 45
  • Views: City side *

* Subject to availability

  • High speed internet

Fairmont 2 Queen-Size Beds Smoking Room

  • Max. number of persons: 4
  • Area: From 40
  • Views: City side *

* Subject to availability

  • High speed internet

One Bedroom Suite Non Smoking

  • Max. number of persons: 4
  • Area: From 106
  • Views: City side *

* Subject to availability

  • High speed internet

One Bedroom Suite Smoking

  • Max. number of persons: 4
  • Area: From 106
  • Views: City side *

* Subject to availability

  • High speed internet

Fairmont Gold Suite Non Smoking

  • Max. number of persons: 4
  • Area: From 106
  • Views: City side *

* Subject to availability

  • High speed internet

Signature Suite Non Smoking

  • Max. number of persons: 4
  • Area: From 157
  • Views: City side *

* Subject to availability

  • High speed internet

Presidential Suite

  • Max. number of persons: 5
  • Area: From 264
  • Views: City side *

* Subject to availability

  • High speed internet

Our restaurants and bars

SPECTRUM

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Spectrum offers a tempting array of Asian and Western cuisines served throughout the day at the main Lobby level. Select from our fresh and vibrant à la carte menu and open-kitchen stations for noodles, Sichuan cuisine and international dishes.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CHANG YI

Type of cuisine: null

Photo non contractuelle / Strictly non binding

Chang Yi is a contemporary Chinese restaurant inspired by the world of art. Each dish prepared by our Chinese Master Chef, is an ARTISTIC culinary interpretation of the elements relating to the landscape, lifestyle and culture in the SICHUAN province.

Cube

Photo non contractuelle / Strictly non binding

Cube combines a lobby lounge and a cocktail bar into an integrated space over two levels of unique architectural design. It is an ideal venue for social activities and private salons.

Manhattan

Photo non contractuelle / Strictly non binding

Step into history and sip on an artisanal cocktail in "Manhattan", the hotel's signature bar and restaurant. Capturing the essence and style of 1920's New York, this unique space showcases an art deco design complete with a 'Speakeasy Whiskey Bar'.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 730

  • Maximum capacity: 730 people

Find out more

Our guest reviews for
Fairmont Chengdu

100% genuine reviews from our guests

Find out more

ALL Rating 4.8/5

1,331 reviews

my home

Customer review rating 4.8/5

Zifan H. Solo - 19/11/2019 Confirmed reviews ALL

It is difficult to describe my experience for me, because this hotel is my second home in Chengdu. Although some of my old friends was already left here, but service is still wonderful. Cloud Qiu was one of my old friend, very easy to talk to. Rita is a new friend of mine, new leader for Fairmont Gold team, very professional and friendly. when i stay here again, everything felt so natural. I also have some dishes in Changyi. Service was excellent, well, nearly no other guests. I think when the DimSum Buffet start, service will be a little bad. Food was good, much better than last time. Chef Li and Jeff looks after me well. Once again, write review is a very difficult case for me. I just can say, my home is excellent and my friends are excellent. Only one problem, wifi was a little bit slow.

Dear Mr. H., On behalf of the team, welcome you back home in Chengdu and thank you very much for taking the time to share your experience! As our loyalty guest, we are so thrilled to read that you have enjoyed another satisfied stay, especially the service from Clouds, Rita, Chef Li and Jeff left you a deep impression. Your kind compliment has been shared with entire team to keep team members motivated to drive for excellence on our daily offerings. Thank you again for your review, we sincerely look forward to warmly welcoming you back in near future. Guest Experience Manager

3rd Time at Fairmont Chengdu

Customer review rating 4.8/5

Matt T. Business - 05/11/2019 Confirmed reviews ALL

October 2019 was my third business trip staying at the Fairmont with a total of 6 weeks in the Gold rooms over those trips. Each visit I am more and more impressed at the personalized service that the staff in the Gold Lounge have given me. Fairmont Gold is my home away from home when I stay in Chengdu - nothing to fault! Thanks Team and see you next time.

Dear Mr. T., Thank you for staying with Fairmont Chengdu again and taking time to share your experience! We are so thrilled to receive your appreciation for Fairmont Gold team to create you such a pleasant and memorable experience. Your kind compliment has been shared with entire team to support ongoing passion for excellence. Meanwhile, we will continuously improve internet experience and try utmost to create exceptional stays for guests. Thank you again for your valuable review, we sincerely look forward to warmly welcoming you back in near future to enjoy the unparalleled service that you deserve. Guest Experience Manager

Excellent service, great amenities

Customer review rating 4.8/5

Molabb Families - 05/11/2019 Confirmed reviews ALL

The best services we have experienced from luxury hotels in China, from front desk to club lounge, concierge team and restaurant

Dear Ms. L., Thank you for staying with Fairmont Chengdu and taking time to share your experience! We are so thrilled to read your great compliments on hotel service. Your valuable feedback has been shared with entire team to support ongoing passion for excellence on our daily offerings and we will consistently deliver brand mission “Turning moments into memories” for our guests. Thank you again for your feedback, if your travels bring you back to Chengdu, it will be our honor to have you stay with us again! Guest Experience Manager

5 star treatment

Customer review rating 4.8/5

Jeffrey K. Families - 24/10/2019 Confirmed reviews ALL

Extremely satisfied stay with 5 star treatment in 5 star suite room. Will be back again with my family. Special thanks to Joe Wang (Accor Priority reception) for making both my stays so memorable.

excellent

Customer review rating 4.8/5

Stefano Business - 21/10/2019 Confirmed reviews ALL

excellent. WI-FI experience was very poor.

First class hotel and service from staff.

Customer review rating 4.8/5

Diane W. Couples - 19/10/2019 Confirmed reviews ALL

My husband and I experienced a top class stay at your beautiful hotel. Your staff went the extra mile at all times. We also enjoyed the Gold Lounge with extremely attentive staff who couldn't do enough for us. We appreciated all the assistance that we received and would recommendThe Fairmont Chenghdu to anyone.

very very good

Customer review rating 4.8/5

Neil W. Couples - 19/10/2019 Confirmed reviews ALL

Exceeded expectations in all areas

This hotel has comfortable room and well-trained staff.

Customer review rating 4.8/5

Z. H. Business - 08/10/2019 Confirmed reviews ALL

I stayed in this hotel many times this year.The well-trained staff leaves me many good memories in Chengdu.I was deeply impressed by two girls: One is called Jessie. When I arrived this hotel, there were many people waiting for check-in.When it's my turn, she explained the situation briefly and concisely to acquire my understanding. Meanwhile, she helped me check in quickly and prepared two room cards for me based on my preferences without my tip.It's a good experience. Another girl is called Silvia.Sometimes, I had demand for meals in hotel. Once,she shared her experience in different dinning halls with me.Based on my requirements of time and taste preferences,she can always give me some good advice.And she had a dazzling smile which make guests feel warm. I think this differential treatment to guest is one of the core competitiveness of a hotel.Well-trained staff can grasp the demand of guests a few conversations.Without doubt,these girls have this ability.

Dear Mr. Z., Thank you for staying with Fairmont Chengdu again and taking time to share your experience! We are thrilled to read that you enjoyed the well-equipped room and impressed by thoughtful and personalized service from Jessie and Siliva. Your kind compliment has been shared with team members to support their ongoing passion for excellence on our daily offerings. Meanwhile, we note some areas need be improved, specially your feedback on breakfast has raised our high attention, culinary and service team take immediate action to create an better dining experiences for guests. Once again, thank you for your review, we sincerely look forward to warmly welcoming you back in near future! Guest Experience Manager

So many small faults just make it a far from Fairmont quality

Customer review rating 4.8/5

Adam C. Business - 08/10/2019 Confirmed reviews ALL

There were problems with room technology, preparation, service, room functions, housekeeping, and even Manhattan Bar.

Dear Mr. Adam, Thank you so much for taking your time to share your experience. We were very sad to have learnt that our team failed to delivery our Fairmont brand promise “Turning Moments into Memories”! Your feedback has been reviewed with related departments, and team members will continuously improve and try outmost to create exceptional experience and problem-free stay for guests. Once again, thank you so much for your valuable feedback! We sincerely look forward to your next visit, we will arrange everything well and deliver the true Fairmont hospitality that you deserve! Guest Experience Manager

Another great stay at Fairmont Chengdu

Customer review rating 4.8/5

Daniel B. Business - 07/10/2019 Confirmed reviews ALL

As a frequent business traveler to Chengdu, I was well taken care of as always by the staff at the Fairmont. I was able to dine in Miku - very pleasantly surprised by the creativity and quality of the meal and by the attentiveness of the staff. And as always the staff in the Gold Lounge took very good care of me - Evelyn, Sandara, and the rest of the team do a great job.

Very Good

Customer review rating 4.8/5

Anonymous Solo - 06/10/2019 Confirmed reviews ALL

Very comfortable stay

Dear Mr. S., Thank you for taking the time to share your experience! We are glad to read that you enjoyed a pleasant and comfortable stay with us! Meanwhile we noted there are still space for us to be improved. Team members will continuously strive for excellence on service and products to exceed guests' expectations. Once again, thank you for your review, we sincerely look forward to welcoming you back in near future! Guest Experience Manager

Global Inside Sales and Marketing Automation Director

Customer review rating 4.8/5

Jake T. Business - 22/09/2019 Confirmed reviews ALL

It was a WONDERFUL experience. The staff handled me and my colleagues with first class treatment. All aspects of or stay was top notch.

Mrs

Customer review rating 4.8/5

Renee L. Couples - 20/09/2019 Confirmed reviews ALL

The hotel at the front desk is very friendly and welcome, like Caroline she is a sweet staff. The location is near Subway Station that is convenient for going out; inside of room and washroom look gorgeous and fantastic. If you stay on higher floors,the views of city at night will be wonderful..beautiful... Renee L., Toronto Canada

Fabulous stay in Fairmont Chengdu!

Customer review rating 4.8/5

Christie L. Families - 06/09/2019 Confirmed reviews ALL

My family and I were extremely happy with our stay. We had an excellent experience with friendly helpful staff from the first email contact through to check in, dining and check out. The staff was really kind and willing to attend any request. We stayed in this 5 stars hotel for 5 nights. My room was a corner room which was spacious, clean, modern and have a free extra bed for my child. The decor and bush outlook was lovely. We had very nice dining experiences in the restaurant and Chinese Restaurant. The food was very reasonably priced, food quality and variety truly proved to be a highlight of our stay. Not only was the food good, it was fantastic!!! Amazing F &B with very high service standard, waiters and waitresses were bright and happy with great focuses on their customers. We would like to say Thank You for the great dining experience. The hotel facilities, swimming pool and gym room were good maintenance and user friendly. This is one of the best hotels that I have ever stayed. I will definitely stay again and highly recommend to others. Thank you Fairmont Chengdu!

GM

Customer review rating 4.8/5

Raslan S. Business - 13/08/2019 Confirmed reviews ALL

The meaning of hospitality and generosity could be felt in Fairmont Chengdu from the minute you check in till you say good bye. Thanks to the professionally trained staff who made our stay memorable.

Dear Mr. S., Thank you for staying with Fairmont Hotel Chengdu again and taking time to share your experience! We are thrilled to read that you have enjoyed a satisfied stay! Your kind compliment on hotel service has been shared with team members to support their ongoing passion for excellence as we continuously strive to create our guests unique Fairmont memorable stay experiences. Once again, thank you for your wonderful review, we sincerely look forward to warmly welcome you back soon in near future! With Best Regards, Rita Ge Guest Experience Manager

cozy,comfortable

Customer review rating 4.8/5

J. L. Business - 12/08/2019 Confirmed reviews ALL

the service of concierge and receptionist are very good, a small favor: if they could remember the living habit of the guests when they staying hotel again that would be fine.:-)

Another great stay at the Fairmont Chengdu

Customer review rating 4.8/5

Daniel B. Business - 05/08/2019 Confirmed reviews ALL

I was well taken care of, as always. Jasmine, Sandara, and the rest of the staff at the Fairmont Gold Lounge made sure that my stay was very comfortable. Jessica at the concierge desk took care of a number of items for me, and Lucia the hotel manager was very personable and made sure that I was having a good stay.

Mr Henry L.

Customer review rating 4.8/5

Henry L. Families - 28/07/2019 Confirmed reviews ALL

excellent customer service, nearly all of the time of our stay. particular praise is due to Jessica Feng, the Concierge Team and JoJo Peng for their personal attention to our queries and their very friendly attitude and care for us during ou time at the Hotel.

Great experience

Customer review rating 4.8/5

Di Solo - 28/07/2019 Confirmed reviews ALL

Ms Jasmine Feng working for the executive lounge has been mostly helplful.

Customer review rating 4.8/5

Xinxinwan Friends - 16/07/2019 Confirmed reviews ALL

generally it was good but maybe more constant care

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