Fairmont Chengdu

Customer review rating (ALL Rating) 4.7/5 390 reviews

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Description

Hotel extras

  • Vibrant location in Tianfu New Area, near the vast New Century Global Center

  • An Art Deco nightclub and restaurants featuring cuisine from China, Japan and Europe

  • Extensive spa facilities including steam rooms, saunas, and a daylit indoor pool

  • Spacious, beautifully appointed rooms and suites with panoramic cityscape views

Our accommodation(s)

Hotel location

Fairmont Chengdu

269 Tianfu Avenue Middle Section, Hi-Tech Zone
610041 Chengdu
China

GPS:30.553303, 104.069401

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  390 reviews

TripAdvisor Rating  5.0/5  7,874 reviews

Customer review rating 4.0/5

Amy C. Friends - Confirmed reviews ALL

The service is excellent. Facilities are good but not amazing as imagined, since Fairmont supposed to be top hotel under Accor group. The external view with the apartments makes me feel insecure/no privacy, but it seems unavoidable now.

Dear Ms. C., Thank you for staying with Fairmont Hotel Chengdu, and taking the time to share your experience. As Accor group loyalty member, we are so thrilled to read your kind recognition on hotel service which has been shared with team members that definitely serves as forceful encouragement on our daily offerings. Meanwhile, we have recorded the feedback about your feeling caused by the external view, for future stays, we would like to arrange the room towards other directions to ensure your preference is well addressed in terms of room assignment. Once again, thank you Mr. C. for your heartfelt review, we look forward to warmly welcome you back in near future. With Best Regards, Rita Ge Director of VIP Service & Guest Experience

Good stay

TripAdvisor rating 4.0/5

Herman B Solo travel - TripAdvisor review

This hotel is modern and new. The room is magnificent with beautiful views. The bathroom was incredible as well. Location is a bit far from Chengdu center but there is a metro next door from the hotel. Breakfast was very nice. Only minor concern is the level of English of the staff. Please work on this.

Dear Guest, Thank you for staying with Fairmont Hotel Chengdu, and taking the time to share your experience. We are thrilled to read that you have enjoyed the magnificent room with beautiful urban view. Hotel is located at Chengdu high-tech zone with metro line 1 and line 18 nearby which is convenient to go for both airport and tourist attractions. Meanwhile, hotel already started conducting English classes for all staffs, team members will strive to practice English to ensure smooth communication with guests and exceptional overall staying experiences. Thank you again for your heartfelt review, we sincerely look forward to warmly welcome you back in near future.

Great experience - a notch above

Customer review rating 4.5/5

Steve Couples - Confirmed reviews ALL

Well located in less busy street. Icey, an exemplary great service manager, attended to my earlier stay of warmer, rather noisy front road facing room with an upgraded, good facing, quiet, much cooler room. Icey is very attentive to every details and is always responsive to resolve any concerns raised, especially fast in resolving the missing dates recorded in the Accor system too. More importantly, Icey, even gave additional suggestions to location of interest too. A great job done!

Will be back

TripAdvisor rating 5.0/5

Steve Y TripAdvisor review

Well located in less busy street. Icey, an exemplary great service manager, attended to my earlier stay of warmer, rather noisy front road facing room with an upgraded, good facing, quiet, much cooler room. Icey is very attentive to every details and is always responsive to resolve any concerns raised, especially fast in resolving the missing dates recorded in the Accor system too. More importantly, Icey, even gave additional suggestions to location of interest too. A great job done!

Dear Guest, Thank you for staying with Fairmont Hotel Chengdu, and taking the time to share your experience. As Accor loyalty member, we are thrilled to read that you have had a great stay with us. Your kind recognition on the exemplary service from Assistant Manager Icey has been shared with team members that definitely serves as forceful encouragement on our daily offerings. Once again, thank you for your heartfelt review, we look forward to warmly welcome you back in near future!

Fantastic property

Customer review rating 5.0/5

Paul S. Business - Confirmed reviews ALL

The hotel is stunning and in a great location. The staff was very helpful at all times and would often go the extra mile to ensure guest satisfaction. I look forward to returning to this beautiful property and city.

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Other web-users rate our hotel

  • 871 reviews 9.5/10 Location
  • 1,498 reviews 9.3/10 Room
  • 1,819 reviews 9.2/10 Service
  • 611 reviews 9.4/10 Vibe
  • 604 reviews 9.2/10 Amenities
  • 575 reviews 8.8/10 Comfort
  • 501 reviews 8.9/10 Breakfast
  • 373 reviews 9.1/10 Cleanliness

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