Ibis Styles Kiel

Dear Jochen, Thank you for taking the time to share your review. We\'re thrilled to hear that your stay with us was enjoyable. We are delighted that you appreciated the unique design of our rooms and the friendly vibe from our team. It\'s always rewarding to know when our guests notice the details we put into creating a memorable experience. Nonetheless, we understand that parking was a concern during your visit. While our hotel does not have its own parking facility, we\'re located right across from a convenient parking garage at Q-Park Holstenstrasse 1. We apologize for any inconvenience this may have caused and appreciate your understanding. Finally, it\'s great that the view from your room added to the charm of your stay, and that you enjoyed starting your day with our delicious breakfast options. Our waterfront vistas and a hearty morning meal are indeed some of the highlights we love offering our guests. We hope we will have the opportunity to see you again in the future. Best regards, Benjamin Swatek, General Manager

Dear Guest, Thank you for taking the time to share your review. We're thrilled that you chose us for your weekend stay and that our hotel's beds and comfort met your expectations. It's also great to hear that you've noticed the positive changes in our restaurant's menu, as we strive to offer a delightful dining experience. However, we're concerned about the A/C issue you encountered and want to apologize for any disruption to your rest. We understand how crucial a good night's sleep is, especially when you're away from home. Regarding the bunk beds, we appreciate you bringing this to our attention and we recognize that comfort is key for a family stay. We're sorry that our room configuration couldn't perfectly accommodate your needs this time. The feedback on parking fees is also taken to heart; we understand that price changes can impact the overall satisfaction and will consider your comments as we review our pricing. Nonetheless, our aim is always to provide our guests with a memorable and unique stay, from the distinct design of our rooms to the variety of amenities we offer. We hope that the overall maritime flair of Kiel's old town and our hotel's proximity to key attractions continued to enhance your experience with us. We hope we will have the opportunity to see you again in the future. Best regards, The team of ibis Styles Kiel City

Dear Guest, Thank you very much for your kind review. We're thrilled that you had such an enjoyable experience at our hotel. We are delighted that you appreciated the warmth of our team, the variety and taste of our morning buffet, and our hotel's prime position in the heart of Kiel. It's great to know that the ease of our booking process also contributed to your satisfying stay. It would be a pleasure to welcome you back. Best wishes, The team of ibis Styles Kiel City

Hi -. X., Thanks for taking the time to share your feedback. We are delighted that you appreciated the friendliness of our staff; they are indeed the heart of ibis Styles Kiel City and always eager to make our guests' stay as enjoyable as possible. Nonetheless, we regret to hear about the difficulties you faced with our TV casting feature. We understand how important it is to feel at home with the technology we provide, and we apologize for any confusion caused by the compatibility of our system – we'll look into how we can better communicate the specifics of this service. Moreover, your experience at the breakfast buffet and the wait time in our restaurant fell short of our intention to provide a seamless and enjoyable dining experience. We're taking your comments seriously and will consider how we can improve the flow and reduce waiting times during peak periods. Finally, we're sorry to hear that the overall ease of access did not meet your expectations, and we appreciate your suggestion for a more efficient setup to avoid long lines. We hope you will give us another chance to welcome you back for a more enjoyable stay in the future. Kind regards, The team of ibis Styles Kiel City

Hey Pierre, Thanks for your feedback! Sorry that the noise next to the elevator and in the hallways disturbed your stay. We know how important peace and quiet is and take your comments seriously. Best regards, Fabian Zitzen Head of Rooms Division