Grand Mercure Ahmedabad GIFT City 5 stars

Dear Balamurugan R., Thank you for your feedback regarding your recent stay at Grand Mercure Ahmedabad GIFT City. We are pleased to hear that you appreciated the location of our property. However, I regret to learn about your experience with our staff during check-in and at the restaurant. Your comments regarding training for our team will be taken into consideration, as we strive to enhance our guest services continually. Sincerely Nikhil Chandra General Manager

Dear Mr. V., Thank you for taking the time to share your positive feedback regarding your stay at Grand Mercure Ahmedabad GIFT City. We are delighted to hear that you had a comfortable experience and that your visit was memorable. It is our goal to provide exceptional service and comfort to all of our guests, and we appreciate your recognition of our efforts. We look forward to welcoming you back in the future. Warm regards Nikhil Chandra General Manager

Dear Rahim L., Thank you for taking the time to share your feedback regarding your recent stay. We are pleased to hear that you found our team to be professional and that you had a great experience at our hotel. Your satisfaction is our priority, and we look forward to welcoming you back in the future for another enjoyable visit. Warm regards Nikhil Chandra General Manager

Dear Mr. Lee, Thank you for taking the time to share your feedback regarding your recent stay at Grand Mercure Ahmedabad GIFT City. I sincerely regret to learn that your experience did not meet your expectations, particularly as a loyal guest over the years. Your insights are valuable to us and help identify areas for improvement. I would like to address the concerns you raised regarding maintenance and service. It is disappointing to hear about the issues you encountered with water supply during your first night. We strive to provide timely assistance and I apologize for the inconvenience you faced, including the lack of follow-up communication from our team. I understand that such experiences can detract from the overall enjoyment of your stay, and I assure you that your comments will be reviewed with our maintenance team to ensure better responsiveness going forward. Regarding your dining experience, I appreciate your comments on the variety available at our buffet. It is our goal to offer a pleasant culinary experience, and I apologize if your a la carte order did not meet your preferences. We are committed to improving our service and will address the kitchen staff to ensure that special requests such as yours are honored. Your feedback on room size and amenities has been duly noted as well. We understand the importance of comfort in our guest accommodations and will take your comments into consideration for future enhancements. I genuinely appreciate your past loyalty and the positive interactions you have had with our staff. It is our aim to create a welcoming environment, and I regret that we have not maintained that standard during your recent visits. Thank you once again for your valuable insights. I hope that you will consider giving us another opportunity to better serve you in the future. Sincerely Nikhil Chandra General Manager

Dear Guest, Thank you for taking the time to share your positive experience at Grand Mercure Ahmedabad GIFT City. We are delighted to hear that you found our rooms to be functional and that our service met your expectations. Your feedback is invaluable to us as we strive to provide a comfortable and enjoyable stay for all our guests. Best regards, Nikhil Chandra General Manager