Novotel Ahmedabad 5 stars

Customer review rating (ALL Rating) 4.2/5 1,790 reviews

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Iscon Cross Roads, Next To Wide Angle Cinema, S G Highway, 380015 AHMEDABAD, India

Description

Hotel extras

  • Pet friendly Studio Suites with all modern facilities

  • Located on the S.G. Highway, close to the commercial, industrial and retail hubs of the city

  • Open-air swimming pool, state-of-the-art fitness centre & spa

  • Aesthetically designed Premier Rooms with ultra-modern amenities

  • Offers a Multi Cuisine Restaurant and midnight coffee lounge

Our accommodation(s)

Hotel location

Novotel Ahmedabad

Iscon Cross Roads, Next To Wide Angle Cinema, S G Highway
380015 AHMEDABAD
India

GPS:23.024197, 72.507089

Telephone
Fax +91 79 4060 6040

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,790 reviews

Customer review rating 2.0/5

Gil M. Business - Confirmed reviews ALL

Accor member, MD of an international company. Asked our agent to book with Novotel total of 60 nights (6 ppl). Not eligible for points as "didnt book direct". 7th floor (left of elevator) very bad sewage smell most of the time in the corridor. Room shower head leaking. Toilet wash head with rust. Garden seats without pillows until requested (every day). Charged twice for dinner on one of the 11 dates (didn't have time to argue, paid). 2 of 3 lifts out of service too many times during the stay Over all very disappointed. Left title empty so goes to you not anonymously - Gil M. +9…

Dear Mr. Gil, Thank you for taking the time to share your detailed feedback regarding your recent stay with our Guest relations team. Please accept my sincere apologies for the maintenance concerns and the other shortcomings you encountered. It is truly disappointing to learn that your experience did not reflect the high standards of comfort and service we are committed to delivering. I understand that your reservation was arranged through a travel agent, and as discussed, such bookings are not eligible for loyalty points. That said, we would be pleased to guide you on alternative ways to earn points in the future, including making direct reservations and earning dining points on qualifying spends. Our team would be delighted to assist you with this for your upcoming visits. I would also like to extend my sincere apologies for the additional dinner charge that was incorrectly posted to your account. Please rest assured that the refund process has been initiated, and our Food & Beverage team is closely monitoring the matter to ensure it is resolved promptly. Kindly be assured that your feedback has been carefully reviewed, and necessary corrective measures are being implemented to prevent a recurrence. Once again, please accept our heartfelt apologies. We truly value your patronage and hope to have the opportunity to restore your confidence in us with a far more seamless and enjoyable experience on your next visit. Warm regards, Akash Bansal Director of Operations Novotel Ahmedabad

Customer review rating 2.5/5

Sujata U. S. Families - Confirmed reviews ALL

ROOMS WERE GOOD, YOUR LOUNGUE SERVICE IS HORRIBLE, NEED TO IMPROVE HOUSE KEEPING SERVICES ( WE HAD FLUSH PROBLEM IN OUR ROOM FOR 2 DAYS) WE STAYED 3 NIGHTS

Dear Ms S., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Ahmedabad. We are pleased to know that you found the rooms to be good. However, we are truly concerned to learn about your experience with the lounge service and the housekeeping concerns you encountered. Please accept our sincere apologies for the inconvenience caused, especially with the flush issue persisting for two days during your stay. This should have been resolved promptly, and we regret the discomfort it caused. Your comments regarding the lounge service and housekeeping standards have been shared with the respective department heads for immediate review and corrective action. We are reinforcing our service monitoring and maintenance follow-ups to ensure quicker resolutions and a more attentive guest experience. Thank you for bringing these matters to our attention. We sincerely hope to have the opportunity to welcome you back and provide you with a far more seamless and satisfying stay in the future. Warm regards, Akash Bansal Director of Operations Novotel Ahmedabad

Customer review rating 5.0/5

Angel R. Couples - Confirmed reviews ALL

I enjoyed and I will come back again

Dear Ms.Angel, Thank you sincerely for taking the time to share your wonderful feedback and for awarding us a perfect rating following your recent stay at Novotel Ahmedabad. We are absolutely delighted to know that you had an excellent experience with us. It is always our aim to create memorable moments for our guests, and your generous appreciation reassures us that our efforts are making a positive impact. Your kind words are truly motivating for our entire team. They inspire us to continue striving for excellence and to consistently deliver warm hospitality, attentive service, and exceptional experiences. It was a pleasure hosting you, and we eagerly look forward to welcoming you back for another outstanding stay in the near future. Warm regards, Akash Bansal Director of Operations Novotel Ahmedabad

Customer review rating 3.5/5

Subham M. Business - Confirmed reviews ALL

The arrangement of rooms and washroom could have been better planned. Had issue with the commode and washroom items from the first day. Though staff response was very nice, the hotel needs to focus on its infra and items more.

Dear Mr.M., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Ahmedabad. We sincerely regret the inconvenience you experienced with the room and washroom layout, as well as the issues with the commode and other bathroom fixtures from the first day of your stay. This is certainly not the level of comfort and upkeep we aim to provide our guests. While we are pleased to know that our team responded courteously and promptly, we understand that infrastructure concerns can impact the overall experience. Please be assured that your comments have been shared with our Engineering and Maintenance teams for thorough review and necessary corrective measures. Strengthening our infrastructure and ensuring all in-room amenities are in optimal condition remains a priority for us. We truly value your constructive feedback and hope to have the opportunity to welcome you back for a much smoother and more comfortable stay in the future. Warm regards, Akash Bansal Director of Operations Novotel Ahmedabad

Customer review rating 5.0/5

Satish K. Y. Couples - Confirmed reviews ALL

Overall experience is very good, Courteous staff, Special thanks to Yogesh (Housekeeping) for his caring attitude

Dear Mr.Y., Thank you for sharing your wonderful feedback following your recent stay at Novotel Ahmedabad. We are truly delighted to know that your overall experience was very good and that you found our team courteous and welcoming. Creating a warm and comfortable environment for our guests is at the heart of what we do, and your appreciation means a great deal to us. A special thank you for recognizing Yogesh from our Housekeeping team. We are proud to have dedicated team members like him whose caring attitude and attention to detail help make our guests feel valued and at home. Your kind words will certainly be shared with him and the entire team as encouragement. It was a pleasure hosting you, and we look forward to welcoming you back for another memorable stay. Warm regards, Akash Bansal Director of Operations Novotel Ahmedabad

Other web-users rate our hotel

  • 524 reviews 9.8/10 Location
  • 1,708 reviews 8.8/10 Room
  • 3,486 reviews 9.4/10 Service
  • 95 reviews 6.3/10 WiFi
  • 1,003 reviews 8.9/10 Cleanliness
  • 599 reviews 9.5/10 Vibe
  • 532 reviews 8.7/10 Amenities
  • 375 reviews 7.8/10 Comfort

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