Novotel Ahmedabad 5 stars

Dear Mr. R., Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to know that you had a comfortable and pleasant stay at Novotel Ahmedabad and that the heavy rains did not cause any disruption to your experience. It is especially encouraging to see your appreciation for our accommodation, breakfast selection, cleanliness, and the service extended by our team. We are also grateful for your continued trust in Novotel Ahmedabad as an ALL – Accor Live Limitless Classic member and for your excellent recommendation of our hotel and loyalty programme. Your kind feedback is a great source of motivation for our entire team. We look forward to welcoming you back on your next visit and making your future stays equally comfortable and memorable. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. B., Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to know that you enjoyed the ambiance, cleanliness, and facilities at Novotel Ahmedabad. It is especially heartening to hear that you appreciated the warmth, hospitality, and attention to detail demonstrated by our entire team, and that you found your room clean, spacious, and comfortable. Your kind words are a great source of motivation for our team, and we will certainly share your appreciation with our colleagues. We are also grateful for your recommendation to your friends and family and truly appreciate your intention to return. It was our pleasure to have you stay with us, even for a short visit, and we look forward to welcoming you back to Novotel Ahmedabad for a longer and equally memorable stay. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. J., Thank you for taking the time to share such detailed and heartfelt feedback following your recent stay at Novotel Ahmedabad. It is truly heartwarming to know that Novotel Ahmedabad feels like a second home to you. As one of our valued ALL Platinum members and a regular guest, your continued trust and association with us mean a great deal to the entire team. We are delighted to know that Nikita, Gitali, Simranjeet, and Payal continue to make you feel welcome and comfortable, and that Uttam's warm greetings at the entrance add a positive touch to your arrival. Your appreciation for Pehap, Pankaj, Muskaan, Gautam, Chef Mintu, and Chef Aman is equally encouraging. We will certainly share your kind words with each of them. It is especially wonderful to hear about the personal touches, including Gautam's Americano and Chef Aman's thoughtful gesture of preparing a special sweet dish for you. At the same time, we sincerely appreciate your constructive feedback regarding housekeeping. We acknowledge the need for greater consistency and timely service, and your observations have been shared with the concerned team for focused attention. We have also taken note of your feedback regarding the main entrance experience. We agree that our guests should receive proactive assistance from the moment they arrive, particularly when they are carrying luggage or belongings. We will reinforce the importance of being attentive and taking the initiative to assist guests with our entrance team. We also regret that your experience of ALL member recognition did not fully meet your expectations, including the welcome drink not being offered. As a valued Platinum member, you should feel consistently recognised and appreciated throughout your stay. We will review this with the relevant teams to ensure greater consistency in delivering the recognition and benefits associated with your membership. Your feedback is particularly valuable to us because it comes from a guest who knows our hotel well and continues to choose us as a preferred place to stay. We are grateful for your honesty, your continued patronage, and for highlighting both the moments that make your stays special and the areas where we can do better. We look forward to welcoming you back to your "second home" very soon and making your next stay even more comfortable, seamless, and memorable. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. P., Thank you for taking the time to share such detailed and candid feedback following your recent stay at Novotel Ahmedabad. We are pleased to know that you appreciated our location and the service extended by our team. It is particularly encouraging to hear your kind words about our Housekeeping colleagues and Chef Mintu. We will certainly share your appreciation with them, especially regarding the special preparation for your daughter. At the same time, I sincerely apologise for the condition of the hotel and the inconvenience you experienced during your stay. Your observations regarding water seepage, the resulting damp and mouldy odour, the affected corridor carpets, and the concerns around the building's façade and ducting are extremely important to us. We fully understand your concern that these issues can significantly impact the overall guest experience and the integrity of the property. We have also noted your feedback regarding the bathroom drain, the condition of the bathroom sink, the replacement of the room chair, and the cleanliness of the bathroom. These are areas where we should have been more proactive, and we regret that the alternative rooms shown to you also did not provide the fresh and comfortable environment you expected. Your feedback has been shared with our Engineering, Housekeeping, and Operations teams for immediate review and corrective action. The concerns around seepage and plumbing require particular attention, and we are working with the concerned teams to ensure that the necessary repairs and restoration are addressed appropriately. We also acknowledge your feedback regarding the Specialty Restaurant service, the breakfast preparation, and the in-room dining experience. Your comments will be shared with our Food & Beverage team so that we can improve consistency across our dining outlets. We sincerely appreciate your honesty in sharing both the positives and the areas where we fell short. We are especially encouraged by your willingness to return to Novotel Ahmedabad once the necessary repairs and restoration have been completed. We would be grateful for the opportunity to welcome you back and provide you with the comfortable and seamless experience you should have received during this visit. Thank you once again for your valuable feedback and for helping us identify areas that require our immediate attention. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. C., Thank you for taking the time to share your detailed feedback following your recent stay with us. We sincerely appreciate your continued trust in Novotel Ahmedabad as an ALL – Accor Live Limitless Gold member. While we are pleased to know that you found our booking experience convenient and appreciated certain aspects of your stay, we regret that your overall experience did not meet the level of personalised hospitality and recognition that we strive to provide to our valued guests. We sincerely apologise for the areas where we fell short, particularly regarding the warmth and personal touch during your arrival, the welcome drink experience, and the recognition extended towards your ALL membership. We understand that these thoughtful gestures play an important role in making our loyal guests feel valued. We have also taken note of your observations regarding the breakfast service, table setup, attentiveness of the team, and your dining experience. Your feedback has been shared with our Front Office and Food & Beverage teams for immediate review and necessary improvements. We will reinforce the importance of proactive service, equal attention to all guests, and creating more personalised interactions. Thank you once again for sharing your honest feedback. Your comments provide us with valuable insights and help us continuously improve our service standards. We sincerely hope to have the opportunity to welcome you back and provide you with the warm, attentive, and memorable experience you rightly expect from Novotel Ahmedabad. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad