Dear Mr. K., Greetings from Novotel Ahmedabad! Thank you for your wonderful feedback and for taking the time to share your experience with us. We are truly delighted to know that you had a comfortable and memorable stay. Your kind appreciation of Mr. Chandra and the entire team means a great deal to us. Providing warm hospitality and making every guest feel welcomed and valued is what we strive for every day. Your encouraging words are a wonderful motivation for our entire team to continue delivering exceptional experiences. We sincerely appreciate your trust and look forward to welcoming you back to Novotel Ahmedabad for many more memorable stays. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. B., Greetings from Novotel Ahmedabad! Thank you for your wonderful feedback and for sharing your experience with us. We are delighted to know that you had an excellent stay and appreciated the kindness and helpful nature of our team. Your special mention of Payal is truly appreciated. We will be sure to share your kind words with her, as such recognition is a great source of motivation. We are also pleased to know that you enjoyed our concierge services and the overall hospitality extended during your visit. As a valued ALL Gold member, your appreciation means a great deal to us. We look forward to welcoming you back to Novotel Ahmedabad and creating many more memorable experiences. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Ms. Swati, Thank you for taking the time to share your detailed feedback with us. We sincerely regret that your recent experience at Novotel Ahmedabad did not reflect the wonderful memories of your previous stay in May 2026. We are particularly grateful that you chose to return to our hotel, especially while travelling internationally, based on the positive experience you had earlier, and we are truly sorry that we fell short of your expectations this time. Please accept our heartfelt apologies for the billing discrepancies encountered during both check-in and check-out. We understand how frustrating it must have been to repeatedly refer to your booking confirmation to clarify the applicable rates. There appears to have been a technical glitch relating to the tax calculation on the app, which has already been highlighted to the concerned team for investigation and resolution. Nevertheless, we acknowledge the inconvenience caused and the importance of ensuring accurate billing and clear communication. We also deeply regret the way your request for an early departure was handled. We understand that your visit was related to your mother's surgery and that the change in your plans was unforeseen. This was certainly a situation that called for greater sensitivity, understanding and empathy from our team. We are sorry that your concerns were not addressed with the care and consideration you deserved. Our Guest Relations team has also connected with you personally to understand your concerns, extend our apologies and receive your valuable feedback. We truly appreciate you taking time out of your busy schedule to speak with us and share your experience. Your feedback has been taken seriously and shared with the concerned teams, particularly to reinforce the importance of empathy, ownership and consistency in guest interactions. We are, however, delighted to know that our housekeeping and in-room dining colleagues made a positive impression. Your special mention of the team members, including Vanshika, is sincerely appreciated and will certainly be shared with them. We will also take note of your observations regarding the towels and breakfast selection as opportunities for improvement. Ms. Swati, your feedback is important to us, and we regret that we could not recreate the wonderful experience you had during your previous visit. We sincerely hope to have another opportunity to welcome you back and restore your confidence in Novotel Ahmedabad. On a personal note, we hope your mother is recovering well and wish her a speedy and complete recovery. Wishing you and your family a very Happy Diwali, filled with happiness, good health and prosperity. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. j., Thank you for choosing Novotel Ahmedabad for your family stay and for sharing your wonderful feedback. We are delighted to know that you enjoyed a comfortable stay and appreciated the hospitality extended by our team, along with the culinary experience. Your special recognition of Payal and our Food & Beverage Manager is truly heartening, and we will be pleased to share your kind words with them. We sincerely value your continued association as an ALL Accor Gold member and are grateful for the trust you place in our hospitality. It was a pleasure having you and your family with us, and we look forward to welcoming you back for many more memorable experiences. Warm Regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. S., Thank you for choosing Novotel Ahmedabad and for taking the time to share your detailed feedback. Whilst we are pleased to know that you appreciated our hotel's infrastructure and accommodation, we sincerely regret that certain aspects of your experience fell short of your expectations. Please accept our sincere apologies for the inconvenience encountered during your arrival, particularly regarding the payment clarification and the time taken to resolve the matter. We fully understand how important a seamless check-in experience is, especially when travelling on business. Your observations concerning Wi-Fi accessibility, maintenance, breakfast experience and overall service coordination have been duly acknowledged. Rest assured, your feedback will be carefully reviewed with our respective teams to strengthen service consistency and ensure greater attention to detail. As a valued ALL Accor member, your trust and patronage are important to us, and we deeply regret that we could not deliver the experience you rightfully expected. We sincerely hope to have another opportunity to welcome you back and restore your confidence in our hospitality through a more seamless and comfortable stay. Warm Regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. Mehta, Thank you for choosing Novotel Ahmedabad and for sharing your wonderful feedback. We sincerely appreciate your continued association as a valued ALL – Accor Live Limitless member. It is truly gratifying to know that you and your family enjoyed a comfortable stay and that our prompt check-in, warm hospitality, attentive service, and extensive breakfast selection contributed to your positive experience. Your kind appreciation will certainly be shared with our team. At the same time, please accept our sincere apologies for the water leakage experienced in your bathroom. While we appreciate your understanding, even minor inconveniences deserve our attention, and your observation has been shared with our Engineering team for necessary corrective measures. Thank you once again for your encouragement and loyalty. We look forward to welcoming you and your family back for another delightful and seamless experience. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. P., Thank you for choosing Novotel Ahmedabad for your family stay and for sharing such an exceptionally heartwarming review. We sincerely appreciate your association as a valued ALL – Accor Live Limitless member. It is immensely gratifying to know that your experience was memorable from arrival through departure. We are particularly delighted that the team thoughtfully acknowledged your preferences communicated prior to arrival and ensured that the appropriate colleagues were available to personally welcome you and introduce you to our facilities. Creating such seamless and personalised experiences is at the heart of our hospitality philosophy. Your special appreciation for Chef Dijay is truly wonderful to receive. Knowing that his culinary creations, warmth, and thoughtful interactions with your children made your family's stay even more enjoyable is particularly rewarding. I will personally ensure that your generous words are shared with him and the entire team. We are equally pleased that you enjoyed the comfort, spaciousness, and tranquillity of your accommodation. Your kind acknowledgement of Novotel Ahmedabad as your preferred hotel for future visits is perhaps the most meaningful compliment we could receive. Thank you once again for your trust and encouragement. We eagerly look forward to welcoming you and your family back and creating many more cherished memories together. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad