Dear Mr. S., Thank you for taking the time to share your detailed feedback with us. We are delighted to know that you had an enjoyable stay and that the InBalance Gym was a particular highlight of your experience. At the same time, I sincerely regret the areas where we fell short of your expectations. Your experience regarding the gym environment and the absence of appropriate supervision is duly noted, and we will review this to ensure that proper etiquette, safety and comfort are maintained for all our guests. I am particularly sorry for the inconvenience caused during your meeting. Once an extension had been confirmed by our team, you should not have been interrupted with a further request to check out. This reflects a gap in our internal communication, and we will reinforce the importance of accurately communicating and following through on confirmed guest arrangements. We also acknowledge your feedback regarding Wi-Fi connectivity and your experience with ALL member recognition. These observations, along with your comments on the pool and overall team service, have been shared with the respective teams for review and improvement. Your appreciation of our breakfast, sustainability initiatives and fitness facilities is sincerely valued. We hope to have the opportunity to welcome you again and provide a more seamless and consistent experience throughout your next stay. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. P., Thank you for taking the time to share your wonderful feedback following your recent family stay with us. We are delighted to know that you had a very comfortable and enjoyable experience and were pleased with every aspect of your stay, from your accommodation and breakfast to the warmth of our team and the range of services and facilities. It is especially encouraging to know that you appreciated our sustainability initiatives, dining experiences, in-room dining, concierge service, fitness centre, pool, and treatment facilities. Your generous feedback is a wonderful encouragement for the entire team. Thank you once again for choosing Novotel Ahmedabad and for your kind recommendation. We look forward to welcoming you and your family back for another memorable stay. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. L., Thank you for taking the time to share such a wonderful and heartfelt review following your stay at Novotel Ahmedabad. We are delighted to know that you had such a memorable experience and that our warm hospitality and attentive service made your stay comfortable and enjoyable. Your appreciation of our team means a great deal to us, and we are especially pleased to hear about the care and professionalism extended by Payal. Your kind words about her warmth, helpfulness, and genuine hospitality will certainly be shared with her. Recognition such as this is incredibly encouraging and a wonderful reminder of the difference that thoughtful and personalised service can make to a guest’s experience. It is also heartening to know that you were pleased with every aspect of your stay, from your arrival and accommodation to the service and overall experience. Thank you once again for recommending Novotel Ahmedabad. We look forward to welcoming you back and creating another memorable stay for you. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Ms. M., Thank you for taking the time to share your thoughtful feedback with us. We are pleased to know that you enjoyed your stay, found the rooms comfortable and well suited to your visit, and appreciated our breakfast along with the Risotto and Indian selections from our in-room dining menu. We sincerely regret that the temperature in the breakfast area was uncomfortable during your visits. We understand that a comfortable ambience is an integral part of the dining experience, and your feedback has been shared with the concerned team for review and appropriate attention. We also appreciate your detailed observation regarding the Tiramisu. We regret that its texture and preparation did not meet your expectations. Your specific feedback regarding the consistency and mascarpone cream is valuable, and we have shared the same with our culinary team for review. Thank you once again for recognising the aspects of your stay that you enjoyed while also highlighting areas where we can improve. We truly value your feedback and look forward to welcoming you back to Novotel Ahmedabad, with the hope of making your next experience even more enjoyable. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. S., Thank you for taking the time to share your detailed feedback with us. I sincerely regret that several aspects of your stay did not meet the standards you rightly expected from Novotel Ahmedabad, particularly as a valued Gold member of ALL – Accor Live Limitless. I am particularly concerned to learn about the condition of the arrival area, the room allocation not matching your confirmed request, and the unpleasant odour on the third-floor carpet. I equally regret your experience during dinner, where the service and table arrangements did not reflect the level of attentiveness and preparedness we strive to provide. Your feedback regarding the repeated follow-up required with the Manager is also deeply regretted. This should not have been necessary, and we take responsibility for ensuring that guest concerns are acknowledged promptly and followed through with appropriate ownership. Please be assured that your observations have been taken up with the respective teams for immediate review, particularly with regard to room allocation accuracy, cleanliness and upkeep, restaurant service readiness, and the handling of guest requests. We value your feedback as an important opportunity to strengthen our service delivery and ensure greater consistency. We sincerely hope you will give us another opportunity to restore your confidence in Novotel Ahmedabad and provide you with the attentive, seamless and welcoming experience you expected from us. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. V., Thank you for taking the time to share your wonderful feedback with us. We are delighted to know that you had a comfortable and seamless stay at Novotel Ahmedabad and that our team made you feel well looked after throughout your visit. It is especially pleasing to know that you found your arrival and departure smooth and appreciated the hospitality extended by our colleagues. We are also grateful for your appreciation of our dining experiences, in-room dining, concierge service and our ongoing sustainability initiatives. Your kind feedback is a great encouragement to the entire team and reinforces our commitment to delivering warm, efficient and consistent hospitality. Thank you for recommending us, and we look forward to welcoming you back to Novotel Ahmedabad for another enjoyable stay. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. D., Thank you for taking the time to share your detailed feedback with us. I sincerely regret that your experience at Novotel Ahmedabad was affected by several service and maintenance lapses, particularly after arriving at such a late hour. A room not being ready even at 1:30 AM is certainly not the experience we wish to provide, and I apologise for the inconvenience and frustration this caused. I also regret the additional inconveniences with the in-room telephone and kettle, as well as the delays in delivering gym towels and water bottles. These basic requirements should have been addressed promptly and efficiently. Your feedback highlights gaps not only in room readiness but also in our responsiveness and basic maintenance standards. We have taken note of each of these concerns and are reviewing them with the respective teams to strengthen our readiness checks, maintenance follow-up and service response, particularly during late-night operations. As a valued Silver member of ALL – Accor Live Limitless, we also regret that we did not deliver the level of seamless hospitality you should expect from us. Please accept my sincere apologies for the shortcomings during your stay. We truly value your candid feedback and hope to have the opportunity to welcome you again and provide the efficient, comfortable and well-coordinated experience you should have received from the outset. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. S., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that you had a pleasant overall experience and were satisfied with the cleanliness of your room and the warmth of our team. We are particularly grateful for your kind mention of our team member who assisted you during check-in, as well as Nikita. Your appreciation will certainly be shared with them. We sincerely regret the delay you experienced with room service. We understand how important timely service is, particularly during a business stay, and your feedback has been shared with the concerned team for review and improvement. We have also noted your observation regarding the Wi-Fi speed and will continue to work towards enhancing the overall experience. Thank you once again for your valuable feedback and for being a Gold member of ALL – Accor Live Limitless. We look forward to welcoming you back to Novotel Ahmedabad and providing you with an even more seamless experience. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. A., Thank you for sharing your wonderful feedback with us. We are delighted to know that you had an enjoyable stay at Novotel Ahmedabad and that every aspect of your experience, from the accommodation and cleanliness to the hospitality and facilities, contributed to a memorable visit. It is especially pleasing to know that Payal made a positive impression during your stay. We will certainly share your kind appreciation with her, as such recognition is a wonderful encouragement for our team. We are also grateful for your appreciation of our dining experiences, in-room dining, concierge services, fitness facilities, pool and sustainability initiatives. Thank you for your kind recommendation. We look forward to welcoming you and your loved ones back to Novotel Ahmedabad for another wonderful experience. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. S., Thank you for taking the time to share your wonderful feedback with us. We are delighted to know that you and your family enjoyed a pleasant stay at Novotel Ahmedabad and appreciated the comfort of our rooms and the variety of our breakfast spread. It is especially heartening to hear that Krishna Yadav’s exceptional tea helped brighten your morning. We will certainly share your kind appreciation with Krishna, as such personal recognition is a wonderful encouragement and a true reflection of the impact our colleagues can make on a guest’s experience. We are also pleased to know that you found the booking process convenient and your arrival and departure seamless. As a valued Silver member of ALL – Accor Live Limitless, we truly appreciate your continued trust and recommendation. We look forward to welcoming you and your family back to Novotel Ahmedabad for another warm and memorable stay. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. A., Thank you for taking the time to share your wonderful feedback with us. We are delighted to know that you had a pleasant, comfortable and enjoyable stay at Novotel Ahmedabad. It is especially gratifying to hear that you appreciated the comfort of your room, the courteous and helpful nature of our team, and the warm hospitality extended throughout your stay. Your kind words are a wonderful encouragement to our colleagues and reaffirm our commitment to creating welcoming and memorable experiences for every guest. We are grateful for your recommendation and truly appreciate your willingness to return. We look forward to welcoming you back to Novotel Ahmedabad and making your next stay equally comfortable and enjoyable. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. S., Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to know that you had a comfortable and enjoyable stay and that our hospitality and culinary offerings made a positive impression. It is especially heartening to hear that you enjoyed the food, with our ice creams being a particular highlight! Your appreciation is a wonderful encouragement for our entire team, and we are grateful for your recommendation and continued association with ALL – Accor Live Limitless as a valued Gold member. We look forward to welcoming you back to Novotel Ahmedabad for another delightful and memorable stay. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. C., Thank you for sharing such wonderful feedback following your recent stay with us. We are truly delighted to know that you had an exceptional experience and that our hospitality, cleanliness, culinary offerings, in-room dining, and overall services made your business stay so enjoyable. It is especially heartening to hear that you had no complaints and found both lunch and dinner to be thoroughly satisfying. Your kind appreciation of our entire team is deeply valued. Knowing that the warmth and helpfulness of our colleagues contributed to your experience is the greatest encouragement for us. Thank you once again for choosing Novotel Ahmedabad and for your enthusiastic recommendation. We look forward to welcoming you back and creating another memorable experience for you. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. R., Thank you for sharing such wonderful feedback following your recent stay with us. We are delighted to know that you had a very comfortable and luxurious experience and were pleased with our rooms and service. Your generous appreciation of our team is truly encouraging and will inspire us to continue creating warm, memorable experiences for our guests. It was our pleasure to host you, and we are grateful for your recommendation. We look forward to welcoming you and your loved ones back to Novotel Ahmedabad for another exceptional stay. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. P., Thank you for taking the time to share your wonderful feedback with us. It is particularly gratifying to know that, having stayed with us several times, Novotel Ahmedabad continues to be your preferred business hotel. We are delighted that you value our convenient location, comfortable and well-maintained rooms, courteous service and F&B offerings. We are equally pleased that our booking process through your company arrangement continues to provide you with a smooth and convenient experience. Your continued trust and patronage as a valued Classic member of ALL – Accor Live Limitless mean a great deal to us. Feedback from returning guests such as yourself is especially encouraging and inspires our team to consistently deliver a comfortable, reliable and welcoming experience. We look forward to welcoming you back on your next business visit and to continuing to make Novotel Ahmedabad your preferred choice. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. M., Thank you for taking the time to share your wonderful feedback with us. We are delighted to know that you had a very comfortable and enjoyable stay at Novotel Ahmedabad and that your check-in experience was smooth and seamless. It is particularly pleasing to know that you appreciated the suite upgrade and found our team courteous, attentive and responsive throughout your stay. Your kind words are a great encouragement for the entire team and reinforce our commitment to creating personalised and comfortable experiences for our guests. As a valued Platinum member of ALL – Accor Live Limitless, we are especially pleased that your stay reflected the warmth and recognition you deserve. Thank you for your continued trust and recommendation. We look forward to welcoming you back to Novotel Ahmedabad and making your next stay equally memorable. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Ms. P., Thank you for taking the time to share such detailed feedback following your recent stay with us. We are pleased to know that you found your stay comfortable, enjoyed your room and our buffet, and appreciated the empathy and assistance extended by our reception team once the booking details were clarified. At the same time, I sincerely regret the stress and inconvenience you experienced at the time of check-in. We completely understand that, particularly when you were travelling for an important interview, a smooth and reassuring arrival was especially important. We are sorry that the updated booking details were not reflected as expected when you arrived, resulting in additional coordination and an avoidable delay. Your feedback is valuable, and we are reviewing the process around booking amendments and the communication of updated guest details to ensure greater clarity and a smoother arrival experience in the future. Thank you once again for acknowledging the efforts of our reception team despite the initial inconvenience. We truly appreciate your understanding and hope to have the opportunity to welcome you back to Novotel Ahmedabad for a seamless and comfortable stay from the moment you arrive. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Ms. B., Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to know that you had a very pleasant experience and were pleased with our accommodation, breakfast, cleanliness, Wi-Fi, and overall hospitality. We are especially grateful for your kind mention of Payal and Radhika. Your appreciation will certainly be shared with them and is a wonderful encouragement for our team. We sincerely regret that your experience with room service did not meet the same expectations. Your feedback is important to us, and we have noted it with the concerned team as we continue to strengthen the consistency and timeliness of our in-room service. Thank you for being a valued Classic member of ALL – Accor Live Limitless and for recommending Novotel Ahmedabad. We look forward to welcoming you back for an even more seamless and delightful stay. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. L., Thank you for taking the time to share your wonderful feedback following your family stay at Novotel Ahmedabad. We are delighted to know that you had a very good and comfortable experience with us and that you were pleased with the accommodation, cleanliness, and the hospitality extended by our team. It is equally encouraging to know that your arrival, stay, and departure were smooth and enjoyable. Your kind appreciation is a great source of encouragement for the entire team, and we truly value your recommendation. We look forward to welcoming you and your family back to Novotel Ahmedabad for another memorable stay. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad