Dear Mr. P., Thank you for taking the time to share your feedback following your recent stay at Novotel Ahmedabad. We are delighted to know that you had a very comfortable stay and that the overall experience met your expectations. It is particularly encouraging to see your appreciation for our accommodation, seamless arrival and departure experience, connectivity, and most importantly, the hospitality extended by our team. Your positive feedback is a wonderful affirmation of the efforts our colleagues put into ensuring that every guest feels welcomed, comfortable, and well cared for throughout their stay. We truly value your recommendation and are pleased to know that Novotel Ahmedabad was able to provide you and your family with an enjoyable experience. We have also taken note of the scope for further improvement in our cleanliness standards. While we are pleased with your overall feedback, we recognize that consistency in every aspect of the guest experience is essential. Your observation has been duly noted and will be reinforced with the relevant team to ensure that we continue to maintain the highest standards of cleanliness and attention to detail. Thank you once again for choosing Novotel Ahmedabad and for sharing your valuable feedback with us. We sincerely appreciate your confidence in our hotel and look forward to the pleasure of welcoming you and your family again, with an opportunity to make your next stay even more seamless and memorable. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. T., Thank you for taking the time to share your feedback following your stay at Novotel Ahmedabad. We are pleased to know that you appreciated our hospitality and the service provided by our team. It is encouraging to know that you had a positive overall experience with us. We have also noted your feedback regarding the availability of meat preparations. We sincerely appreciate you bringing this to our attention, as such suggestions help us understand our guests’ preferences and identify opportunities to further enhance our culinary offerings. Thank you once again for choosing Novotel Ahmedabad and for recommending us. We look forward to welcoming you back and making your next visit even more enjoyable. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. C., Thank you for taking the time to share such wonderful feedback about your experiences at Novotel Ahmedabad. We are delighted to know that you consistently enjoy your visits to the hotel, both for conferences and stays. It is especially gratifying to hear that you find our service prompt, responsive, and our hospitality consistently excellent. Your special appreciation for Gitali is truly valued. Her courteous, helpful, and efficient approach reflects the service standards we strive to uphold, and we will certainly share your kind words with her. We are also pleased to know that you enjoyed our breakfast and appreciated the quality of food at our restaurant. Feedback such as yours is a great encouragement for the entire team. Thank you once again for your continued trust and for recommending Novotel Ahmedabad. We look forward to welcoming you back and making each visit equally comfortable and memorable. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. M., Thank you for taking the time to share such wonderful feedback about your stay at Novotel Ahmedabad. We are delighted to know that you had a memorable experience and that the booking confirmation, room upgrade assistance, and check-in process met your expectations. Your kind words about Payal and our Front Office team are truly appreciated, and we will be sure to share your recognition with the team. It is especially encouraging to know that you experienced our hospitality as warm, welcoming, and professional. Feedback like yours motivates us to continue creating seamless and personalized experiences for every guest. Thank you once again for recommending Novotel Ahmedabad. We look forward to welcoming you and your family back for another enjoyable stay. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. S., Thank you for taking the time to share your feedback following your recent stay at Novotel Ahmedabad. We are pleased to know that you had a comfortable and overall positive experience with us. It is encouraging to see that you appreciated various aspects of your stay, particularly your arrival experience, breakfast, and the hospitality extended by our team. Your recommendation is sincerely valued and serves as a meaningful encouragement to all of us. We also appreciate your feedback across the different touchpoints of your stay. While your overall experience was good, we recognize that there is always an opportunity to further enhance consistency across accommodation, cleanliness, service, and the overall guest journey. Your observations have been noted and will be kept in mind as we continue to strengthen our standards and ensure that every interaction adds value to the guest experience. We are grateful for your continued association with ALL – Accor Live Limitless and for your confidence in recommending our hotel. As a Classic member, your loyalty is important to us, and we remain committed to ensuring that your future visits are even more personalized and rewarding. Thank you once again for choosing Novotel Ahmedabad and for sharing your valuable feedback. We look forward to welcoming you back on your next business visit and providing you with an even more seamless, comfortable, and memorable experience. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. N., Thank you for taking the time to share your thoughtful feedback following your recent stay at Novotel Ahmedabad. We are delighted to know that you enjoyed a comfortable stay and found your room neat, well maintained, and conducive to a pleasant business visit. It is equally encouraging to hear that you appreciated the approachable and soft-spoken nature of our team. Creating a warm, welcoming, and effortless experience for our guests remains at the heart of our service philosophy. We are also pleased to know that you appreciated the cleanliness of our entrance, lobby, and public areas, as well as the upkeep of our fitness centre. Your positive observations are a wonderful encouragement to our teams, who work diligently to maintain these standards consistently. At the same time, we have taken note of your feedback regarding the breakfast experience. While we are pleased that your overall stay was comfortable, we recognize that our breakfast offering is an important part of the guest journey, particularly for business travellers. Your feedback will be shared with our culinary team as we continue to review our selection, presentation, and overall dining experience to ensure that we meet and exceed our guests’ expectations. Thank you once again for your valuable feedback and for choosing Novotel Ahmedabad. We truly appreciate your recommendation and look forward to welcoming you back on your next visit, with the opportunity to make your experience even more seamless and memorable. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. C., Thank you for taking the time to share your wonderful feedback following your recent business stay at Novotel Ahmedabad. We are delighted to know that you enjoyed our well-connected location, comfortable rooms, and the warm hospitality extended by our team throughout your visit. It is particularly gratifying to hear your appreciation for our colleagues from the Welcome Desk through to the Bell Desk. Your kind words about their understanding of hospitality mean a great deal to us, as our people are at the heart of creating a welcoming and memorable experience for every guest. We will certainly share your appreciation with the team, as recognition from our guests is one of the most meaningful forms of encouragement. We are also pleased to know that your arrival and check-in experience was smooth and that you were satisfied with the cleanliness of the hotel, accommodation, breakfast, connectivity, and departure experience. Although you could not recall the name of the colleague who assisted you at check-in, we will be happy to identify the team member and share your appreciation with them. Your continued positive experience with Novotel Ahmedabad is extremely important to us, and we are grateful for your strong recommendation. As an ALL – Accor Live Limitless member, we also value your continued association with our brand and remain committed to making every stay increasingly comfortable and rewarding. Thank you once again for choosing Novotel Ahmedabad and for recognizing the genuine hospitality of our team. We look forward to welcoming you back on your next visit and making your experience even more memorable. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. M., Thank you for sharing such a wonderful and thoughtful review following your recent business stay at Novotel Ahmedabad. We are delighted to know that you enjoyed a comfortable and peaceful stay and that the ambience, room service, and breakfast contributed to making your visit a pleasant one. It is especially heartening to know that you appreciated the personal touch extended by our housekeeping colleague assigned to your room. The short and thoughtful note left for you clearly created a meaningful moment during your stay. Such gestures truly reflect the warmth and care that we aspire to bring to our guests, and your appreciation will certainly be shared with the team member as a wonderful source of encouragement. We are also grateful for your constructive suggestions regarding our fitness centre. Your observations about adding an additional similar machine, another bench, and more yoga mats are practical and valuable. We understand that guests who make use of the gym appreciate having sufficient equipment and flexibility, and your suggestions will be reviewed with our concerned team as we continue looking for ways to enhance the facilities and overall guest experience. We are pleased that you were satisfied with the cleanliness, accommodation, connectivity, breakfast, and our team’s service, as well as our sustainability efforts. Your strong recommendation is particularly encouraging and reinforces our commitment to delivering a consistently comfortable and welcoming experience. Thank you once again for choosing Novotel Ahmedabad and for sharing feedback that celebrates what we do well while also helping us identify areas where we can improve. We look forward to welcoming you back and making your next stay even more enjoyable. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. K., Thank you for taking the time to share your detailed feedback following your recent stay at Novotel Ahmedabad. We are delighted to know that, despite your last-minute booking, our team was able to accommodate your requirements and provide the guidance and assistance you needed throughout your stay. It is particularly heartening to know that you appreciated the efforts of our team in understanding your specific preferences and assisting you accordingly. We are especially grateful for your special mention of Payal. Her attentiveness in ensuring that your requirements were understood and accommodated reflects the personalized hospitality we strive to provide, and your appreciation will certainly be shared with her and the wider team. We also appreciate your constructive feedback regarding the High Tea experience in the Club. We understand that a well-curated selection, complemented by attentive and engaging service, is an important part of the overall Club experience. Your comments have been noted and will be shared with the concerned team for review, with a focus on enhancing both the variety of offerings and the service experience. We regret that the Wi-Fi experience did not fully meet your expectations, particularly regarding ease of access. Reliable and convenient connectivity is an essential part of a contemporary hotel experience, and we will continue to work with our technical teams to strengthen this aspect. We have also taken note of your feedback regarding our sustainability efforts and will continue to identify opportunities to make our initiatives more visible, meaningful, and impactful for our guests. It is encouraging to know that you were particularly pleased with our breakfast, team service, and departure experience. Your overall feedback is valuable to us because it highlights both the aspects that worked well and the areas where we have an opportunity to further elevate our standards. Thank you once again for choosing Novotel Ahmedabad and for recognizing the efforts of our team. We sincerely hope to have the pleasure of welcoming you back and providing you with an even more seamless, enriching, and memorable experience on your next visit. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. R., Thank you for taking the time to share your detailed feedback following your recent stay at Novotel Ahmedabad. I am truly sorry to learn that your experience fell short of the standards you rightly expect from Novotel, particularly as an ALL – Accor Live Limitless Gold member. Please accept my sincere apologies for the shortcomings you encountered during your arrival and throughout your stay. I am especially concerned to read that your Gold status was not acknowledged appropriately at check-in and that the requests shared with our team were not attended to as expected. Recognition of our loyal guests is a fundamental part of the ALL experience, and we should have ensured that your membership status was acknowledged with the appropriate warmth, personalization, and attention. The absence of the expected welcome amenities in your room further contributed to a disappointing arrival experience, and I sincerely regret this lapse. Your comments regarding the check-in experience and the overall attentiveness of our team have been taken very seriously. We are reviewing the sequence of your arrival and the communication surrounding your requests with the Front Office leadership team to ensure that such gaps are addressed. For a Gold member choosing to stay with us for a business visit, we understand that efficiency, recognition, and attention to preferences are particularly important, and we clearly fell short on these expectations. At the same time, I am grateful to know that you were pleased with the cleanliness of the hotel, breakfast selection, and Wi-Fi connectivity. It is also encouraging that you continue to have strong confidence in the ALL loyalty programme. These positive aspects are appreciated, but we recognize that they cannot compensate for the disappointment caused by the shortcomings in service and recognition during your stay. Mr. R., your feedback is an important reminder that delivering a consistent Novotel experience requires attention to every detail, especially for our valued returning and loyalty members. I sincerely hope you will give us another opportunity to restore your confidence and demonstrate the level of hospitality, recognition, and personalized service that you should have received from the very beginning. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. K., Thank you for taking the time to share your detailed feedback following your recent stay at Novotel Ahmedabad. Please accept my sincere apologies for the shortcomings you experienced, particularly with the hot water supply and the water drainage in your bathroom. We fully understand how disruptive and uncomfortable these issues must have been, and I regret that your stay did not reflect the standards of comfort and upkeep that we are committed to providing. The concerns you have highlighted regarding the hot water facility and waterlogging are particularly serious. A properly functioning bathroom is a fundamental expectation, and experiencing stagnant water after a shower is certainly inconvenient and unacceptable. We have taken your feedback seriously and will be reviewing these concerns with our Engineering and Housekeeping teams to ensure that the underlying issues are identified and corrective measures are implemented. I am also concerned by your feedback regarding the overall cleanliness of the accommodation. This is an area where we must maintain greater consistency, and your comments will be shared with our Housekeeping leadership for appropriate review. Our objective is not merely to respond to such concerns when they are raised, but to strengthen our room inspection and preventive maintenance processes so that these issues are identified before a guest encounters them. We are pleased to know that you found the Wi-Fi satisfactory, and that your breakfast, arrival, and departure experiences were comparatively positive. Nevertheless, we recognize that these aspects cannot offset the inconvenience caused by the issues within your room. Your feedback provides us with an important opportunity to address the gaps in our product and service delivery. As an ALL – Accor Live Limitless member, your continued confidence in our brand is particularly important to us. We sincerely regret that this stay did not provide the level of comfort and reliability you should have experienced, and we hope you will allow us another opportunity to restore your trust in Novotel Ahmedabad. Thank you once again for bringing these matters to our attention. We value your candid feedback and assure you that it will be used constructively to improve our standards and prevent similar experiences in the future. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. V., Thank you for your continued trust in Novotel Ahmedabad and for taking the time to share your wonderful feedback. It is truly gratifying to know that you continue to enjoy your stays with us and that our service consistently meets your expectations. As a valued ALL – Accor Live Limitless Silver member and a returning guest, your continued association with Novotel Ahmedabad is particularly meaningful to us. We are delighted to know that you were pleased with your booking experience, arrival, accommodation, and the overall hospitality extended by our team. Your kind words are a wonderful encouragement for our colleagues, who remain committed to making every visit comfortable, effortless, and welcoming. We are also pleased that you found the cleanliness, breakfast, Wi-Fi, departure experience, and our sustainability efforts to be satisfactory. At the same time, we appreciate the opportunity to further refine these aspects and elevate the consistency of our guest experience even further. Your continued recommendation and confidence in Novotel Ahmedabad are among the greatest compliments we can receive. We sincerely value your loyalty and look forward to welcoming you back time and again, with the same warmth and care that you have come to associate with our hotel. Thank you once again for making Novotel Ahmedabad your preferred choice. It is always a pleasure to have you with us, and we look forward to making your future stays equally enjoyable and memorable. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad

Dear Mr. P., Thank you for sharing such an incredibly heartfelt review. It is genuinely humbling to know that Novotel Ahmedabad has become a second home for you and that, over the years, our hotel and our people have become such an important part of your stays in Ahmedabad. Your continued trust, loyalty, and affection for our team are among the greatest compliments we could receive. Your appreciation for Gitli , Payal, Barkha , Barsha, Uttam , and Simran is truly special. The fact that you feel welcomed, valued, and cared for each time you return reflects exactly the kind of hospitality we aspire to create. Your kind words will be shared with each of them personally, as recognition from a guest who has stayed with us so frequently carries an especially meaningful value. It is wonderful to know that their warmth, familiarity, and genuine care have transformed your stays into experiences that feel personal rather than simply transactional. A very special thank you as well for your appreciation of Chef Mintu. His willingness to understand your food preferences, personally look after your meals, and add those thoughtful surprises through his creations is a beautiful example of personalized hospitality. We are delighted that his passion and attention to detail have made your dining experiences an equally memorable part of your visits. Your wonderful feedback across the complete guest journey—from arrival and accommodation to dining, room service, concierge, fitness, recreation, and departure—is immensely encouraging. We are equally pleased that you continue to feel well recognized as an ALL – Accor Live Limitless Platinum member and that our sustainability initiatives have also resonated positively with you. Mr. P., guests like you remind us that true hospitality is built over time through trust, familiarity, genuine relationships, and countless small gestures of care. Knowing that you look forward to returning to Novotel Ahmedabad and that our colleagues make you feel at home is something we will cherish deeply. Please know that you are always welcomed as a valued member of our Novotel family. Thank you once again for your remarkable loyalty and for taking the time to recognize so many of our Heartists by name. We look forward to many more stays, conversations, memorable meals, and moments together. Until your next visit, we wish you continued happiness and look forward to welcoming you home to Novotel Ahmedabad. Warm regards, Nikhil Chandra General Manager Novotel Ahmedabad