布伦特福德阿德吉奥公寓酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 771 评论

安心悦界(ALLSAFE)认可酒店

+ 18 服务

酒店其他优惠

  • 宽敞温馨的公寓

  • Designer Lobby

  • 3. 礼宾服务和健身房

  • 距希思罗机场 15 分钟车程

  • 可方便地乘火车或地铁前往伦敦市中心

酒店位置

布伦特福德阿德吉奥公寓酒店

Key Eye 大楼
Ealing 路
Brentford
TW8 0FL 伦敦
英国

从 15h00 办理登记入住手续

从 11h00 办理退房手续

  • GREAT WEST ROAD EALING ROAD:  65 Ealing Road

  • SOUTH EALING:  Picadilly Line South Ealing

  • 乘飞机

    LONDON HEATHROW 达到 10.78公里 / 6.7 英里

  • 乘火车

    BRENTFORD 达到 0.8公里 / 0.5 英里

GPS:51.490875, -0.302916

酒店服务

办理登记入住手续 - 从 办理退房手续

概要
  • 停车
  • 欢迎宠物
  • 可供轮椅出入的酒店
  • 护理
  • 空调
  • 无限网络
  • 早餐

1份早餐 非合约照片

我们的客房

布伦特福德阿德吉奥公寓酒店
的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 4.3/5

771 评论

TripAdvisor 评级 4.5/5

627 评论

2021 TripAdvisor 卓越认证
卓越奖 2021

would recommend

Tripadvisor 评级 4.0/5

Anthony R 06/09/2021 经 TripAdvisor 认证的评论

Great apmt would recommend but breakfast items are very small so double order few items not working but reported so should be rectified, difficult for taxi to find , underground a good walk away, dont trust to locals for directions asked 4 still got lost

Dear Anthony, Thank you very much for your review and glad you found aparthotel great place to stay. I do apologies for the shortfall in breakfast, due to COVID-19 we have restricted our breakfast items but soon we will be opening full English breakfast buffet for all our guests. I hope to welcome you back soon and experience our breakfast buffet. Best Regards, Satyam Talwar General Manager

Worst apart hotel for family

Tripadvisor 评级 1.0/5

Aditya2894 04/08/2021 经 TripAdvisor 认证的评论

Nightmare check in experience got check in at 10 pm (2hours after arrival) even though I was with 2 years old son. Completely disrespectful team and general manager is the biggest disappointment and completely careless. Room full of filthy drug smell and white powder all over the floor completely unhygienic

Dear Aditya, Thank you very much for taking time and leaving the feedback from your recent stay. Firstly please accept my apologies for an wait during your check-in with your 2 years old son. I am very surprised to read your feedback about the team and myself where as far I remember we spoke personally few times and offered the best rates, service for your long stay which was mentioned by yourself during your first stay in June. As I mentioned during our chat, due to not having any confirmation from your side with my reservation supervisor who was dealing with your request, we didn't had your booking in our system which is why it took time for you to explain your rates etc during your late evening check-in. I would like to explain the white powder is the "Bed dust treatment" which every hotel have duty to do and its organic powder which is not harmful to anyone. Best Regards, Satyam Talwar General Manager

Adagio London Brentford

Tripadvisor 评级 5.0/5

Resort315260 01/08/2021 经 TripAdvisor 认证的评论

Absolutely loved my stay at Adagio. Fabulous apartment with hotel facility, the views from winter garden balcony is beyond words… Very customer oriented reception team available anytime to resolve issues, professional, friendly and efficient excellent management team from GM to reception The unsung hero’s of Cleaning and house keeping hardworking excellent team spotless cleaning and very accommodating and efficient If I need to I wouldn’t Jesi state to stay there again

Dear Resort215260, Thank you very much for a great review. I’m so glad that you had an enjoyable time during your stay at Adagio London Brentford. I will definitely pass your appreciation to my team which I am sure will glad to hear. We look forward to welcome you back to the Adagio Brentford in the near future. Kind regards, Satyam Talwar General Manager

Great stay

Tripadvisor 评级 5.0/5

wazfish 25/02/2021 经 TripAdvisor 认证的评论

We were staying at the hotel for 16 nights ahead of flying back to Australia. The hotel was kept in a very clean state during our stay and the staff were all excellent in making sure people were following the rules in relation to the corona virus. We had a 1 bed apartment with kitchen and lounge area which was a great size for the 2 of us. The bed was very comfortable and the bathroom facilities were excellent.

Dear Guest, Thank you for taking the time to write a review. My team and I very much appreciate your kind words and we’re glad to have been a part of your visit. We look forward to welcoming you back at Adagio London Brentford in near future. Kind regards, Satyam Talwar General Manager

Comfortable stay

Tripadvisor 评级 4.0/5

Margaret3594 10/09/2020 经 TripAdvisor 认证的评论

We were really pleased with our accommodation except we had no hot water, slight problem resulting in us having to move apartments the following day. Are you aware that hot water has to above 50 degrees C to kill bacteria? The water in the second apartment was just acceptable. The staff were very helpful. Apartments was well equipped for self-catering but I don't think you want your guests to cook a meal. A challenge with a small saucepan no lid, a small fry pan just big enough for 2 eggs, BYO egg slice required and a very large pot no lid but big enough to cook a one pot casserole for 10 people!

Dear Margaret, Thank you very much for leaving your feedback and its shame we couldn't get 5stars. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments. Regarding the water, indeed it should be above 60 degree C to kill bacteria which my maintenance team do follow on rooms check but as we having a individual water tanks in all apartments where they got timers to heat water I believe when you must have use the shower the temperature went down. Rest assured we will address them to maintenance team for further actions. I hope you will give us another chance to welcome you back in Adagio London Brentford. Kind regards, Satyam Talwar General Manager

Staying at the adagio

Tripadvisor 评级 4.0/5

littlesteve859 22/06/2020 经 TripAdvisor 认证的评论

People who work there are fantastic, would stay there again without any second thoughts . Staff so so helpful, nothing is to much trouble. There for you 24 hours a day. Would recommen this hotel to anyone

Hello littlesteve859! Thank you for taking the time to leave us your feedback, we really appreciate it! It was great to hear your compliments towards our staff, I am sure your comments will serve them as motivation to keep up the good work. We would love to welcome you back again in the future. Kind regards,

位置离希斯罗比较近,适合长期逗留。

客户意见评级 4.0/5

Changhai L. 商务住宿 - 13/03/2020 所有已确认评论

厨房用品比较齐全,床也比较大,前台很好。早餐,种类太少,不喜欢。

Dear Changhai, Thank you for taking the time to tell us about your experience at the Aparthotel Adagio London Brentford. At Adagio, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Docobo Assistant Front Office Manager

Kew gardens serviced apartment

Tripadvisor 评级 4.0/5

Dentist82 Business - 01/02/2020 经 TripAdvisor 认证的评论

Very good choice for a ten-day stay in London. The small flat comes with a fully equipped kitchen and the hotel offers a laundry room downstairs. Having said that the dryers needed repairs. It's conveniently situated with easy access to Heathrow and central London both on the piccadilly line which is a few minutes away on foot and accessible by bus. The staff is very helpful, polite and attentive. Overall good value for money considering all.

物有所值的旅游度假下榻酒店公寓

客户意见评级 5.0/5

Patrick 家庭住宿 - 14/01/2020 所有已确认评论

房间宽敞明亮,设施完善,卫生。 酒店位置很好, 靠近地铁皮卡迪利线直通希斯罗机场和伦敦市中心主要购物和观光景点,另有65路,H91路以及235路公交车可以到Ealing, Richmond, Kew, Kingston, Hunslow, Hammersmith, 等商业中心和旅游景点, 十分便捷。 楼下有Sainsbury's Local超市,方便购买生活用品及各种食品,附近还有加油站,健身房以及大小餐厅等,位置十分优越。 酒店工作人员十分友好,周到。 提供快捷的入住和结账服务, 有些特殊的要求,比如打印,索取房间用品也能得到满足,而且效率极高。 还有懂中文的英国服务人员Andrew, 帅气周到, 非常满意。

Dear XU C., We very much appreciate your comments regarding your stay at the Aparthotel Adagio London Brentford. It is always a pleasure to receive positive feedback. I will share your comments with our team and especially with Andrew. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carla Docobo Assistant Front Office Manager

Disappointed. But the room had space.

Tripadvisor 评级 2.0/5

Leonard T Family - 05/12/2019 经 TripAdvisor 认证的评论

It was a disappointing experience. The welcome drink I received was a bottle of water, my spouse standing next to me was not offered anything. Was hard to get service at times and if you wanted a coffee from the venue you needed to pay for a full breakfast. The room was spacious and nice. However, the fan was going the whole time and the dishwasher had issues. The bed was terrible, the mattress was too soft and lumpy and the base was on wheels so a small bump to the bed and it would all move. The venue was relatively clean and it was walking distance to a tube and south west train line which was a plus. Not a lot in the area tho.

Dear Leonard T, Thank you for taking the time to leave us your feedback, even though we would have hoped for a more positive one, we take on board all your comments. I believe the welcome drink would have been for your ALL status as Silver member, unfortunately the welcome drink is solely for the member and not for all the party in the reservation, hence why we would not have offer another complimentary welcome drink to your spouse. We currently do not have a public coffee service at the property and only when breakfast is taken coffee is provided, however all our apartments have a Nespresso coffee machine for our guests to enjoy during their stay. I was glad to hear you liked the spaciousness of the apartment and you found it to be nice! Regarding the bed I was surprise to hear your bad experience as it is normally one of the highlights from the guests comments, but we will continue to review the state of the mattresses and change them when necessary. Thanks again for your review, and I hope you will give us another chance to welcome you in the future. Kind regards, Pablo Saval

酒店整体还可以。

客户意见评级 4.0/5

Z. Y. 家庭住宿 - 01/11/2019 所有已确认评论

酒店房间和周围环境还不错,但是服务员不是每天打扫房间;可以自己烧饭吃,酒店服务生还不错。酒店隔壁就是超市,方便。

尊敬的 y. Z.: 感谢惠赐有关下榻 Aparthotel Adagio London Brentford 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启

A very good hotel

Tripadvisor 评级 5.0/5

934ivanj Solo travel - 30/10/2019 经 TripAdvisor 认证的评论

Friendly staff. A very well appointed apartment with a great view. Very clean, although the bath mat was dirty on the underside. However there was a parking problem in that having paid at the hotel, I was issued with a default notice by pcm parking management, who have refused to acknowledge the payment. This saga is not yet resolved

Dear 934ivanj, We very much appreciate your review and fantastic comments. I will be sharing it with the staff and I am sure they will be thrilled and will motivate them to continue providing great service. We look forward to welcoming you again in the future. Kind regards, Pablo Saval

Nice stay

Tripadvisor 评级 4.0/5

909hywelw Family - 24/09/2019 经 TripAdvisor 认证的评论

Always pleased here but no has explained or apologised for the 2.30am fire alarm and evacuation. Only one man on site and silence from everyone. We didn’t sleep well that night and no one has apologised.

Excellent aparthotel to stay, good staff, property is good.

Tripadvisor 评级 5.0/5

Navo_11 Business - 18/09/2019 经 TripAdvisor 认证的评论

Excellent aparthotel to stay, good staff, property is good. The breakfast is ok. Vegan cakes, croissant and more fresh options should be served. the baked bean was average. Please try to request high floor.

方便

客户意见评级 4.5/5

潘. 商务住宿 - 31/08/2019 所有已确认评论

提供简单厨房

前台和房间内部都超级棒!只是位置有点偏。

客户意见评级 4.0/5

Hannah 家庭住宿 - 28/08/2019 所有已确认评论

房间内部很新,性价比高,空间很大,三个人足够了,竟然还有一个小阳台。

Dear Hannah, We very much appreciate your comments regarding your stay at the Aparthotel Adagio London Brentford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lina Dronseikaite Assistant Front Office Manager

nice stay

客户意见评级 4.5/5

Libochen 家庭住宿 - 31/07/2019 所有已确认评论

很热情的欢迎,房间很干净整洁

尊敬的 bochen L.: 感谢惠赐有关下榻 Aparthotel Adagio London Brentford 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Elisa Franco Ass. FOM Adagio London Brentford

A nice stay in West London

Tripadvisor 评级 3.0/5

nanbao_trip Couples - 10/07/2019 经 TripAdvisor 认证的评论

We stayed for six nights in this apartment hotel. The location is close to bus and a metro station (four stops away by bus). The room was big with a fully equipped kitchen. The breakfast is simple yet adequate to start a day. Staff are friendly and helpful. There is no housekeeping service during the stay. Hotel staff always fight with housekeeping contractors who don't do their job properly. The hotel needs to find ways to make rooms cleaner and tidier.

Greeting from Adagio London Brentford nanbao_trip!!! I appreciate you taking the time to leave us your feedback from your recent stay with us. I was pleased to see you enjoyed the location of the Aparthotel and that you found the apartment to be big and with the amenities required. It is great to hear your comments regarding our staff and I am sure they will be delighted with them. At Adagio, we only provide complimentary housekeeping service for stays of over 7 nights. Of course we have the option of providing different levels of cleaning service upon request for a fee. Nevertheless I was disappointed to see your comments about the cleanliness and attitude of the staff. Please rest assured we are working as a team to bring the standards where they need to be. Thanks again for staying with us and we hope to welcome you again in the future. Best regards, Pablo Saval

Appalling Stay. Total Lack of Service, No Clue on Guest Services.

Tripadvisor 评级 1.0/5

EasternEuroExpert Friends getaway - 20/06/2019 经 TripAdvisor 认证的评论

I have registered an official complaint with Accor( Adagio's Parent Company) and will wait to see the outcome of that. Suffice to say the entire FOH team are unfit for purpose and need to be either replaced or taken off the floor until they are actually trained. Senior management have little handle on anything. Point of note to the FOH Manager: Maybe if you spent more time training your staff rather than being on here things might be better. General / Rooms: I could run my finger through the lines of scum & dirt both in the rooms and at breakfast. Carpets which were disgusting to look at let alone walk on and should be an embarrassment to the location. Doors which didn't fit door frames requiring substantial strength to open or close making them a fire hazard. Aircon that constantly whines keeping you up at night. Used coffee pods in rooms. Dirty utensils, sticky surfaces. Not enough towels for guests. Literally had to explain to clueless staff how Accors Guest Loyalty Scheme works as they didn't have a clue. This is management's fault for ineffective or I imagine non existent training. If there had've been another room in another group hotel within 25 miles I would've packed the three of us up and walked out of there. Talking of management, repeated requests to meet and discuss issues or be called not followed through on requiring me to then, repeatedly, chase them up about it. Totally ineffective when assistant manageress actually met me which I firmly believe only happened when I took my phone out, showed the reception staff Accor's Client Relations number and made clear that if I wasn't met I'd talk to them and have them phone the management to explain themselves. Breakfast: No food labelling, food kept at unsafe temperatures I've stayed in numerous Accor brands around the world and understand that 1. Things DO go wrong from time to time 2. Have never experienced anything like the shambolic, disorganised and unprofessional approach of the staff at this property, I have stayed at camp sites with better standards and customer service than this place. The ONLY professional, helpful and tbh saving grace, staff wise was the night man who was a pleasure to meet. I cannot stress enough how much this place should be avoided.

Dear EasternEuroExpert, Thank you for taking the time to leave us your feedback. I apologise for the issues you encountered during your stay, and I hope the solutions provided by the GM, directly to you were satisfactory. Please rest assured that measures have been taken and are in place, to avoid the problems highlighted happening again. Best regards, Pablo Saval

Excellent Apartment

Tripadvisor 评级 5.0/5

Ttipton Business - 01/03/2019 经 TripAdvisor 认证的评论

This is our third time staying here and nothing we can find to fault the apartment. It's clean, spacious, conveniently located to transport links and also a Sainsbury's if you fancy to cook rather than eating out. Guest services team do their best to assist you . We have never tried their breakfast as prefer to cook our own, however the selection looks more than reasonable.

Dear Ttipton, WoW, thank you so much for your excellent review! It is always a pleasure to receive positive feedback, specially from regular guests such as yourself. I will make sure to share your comments with our team as this will serve as an encouragement to keep up the good work. We are continuously improving our breakfast offer and hopefully you will get to taste it next time you stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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