宜必思伦敦牧人丛-哈默史密斯酒店 3 星

客户意见评级 (ALL 评级) 4.4/5 5,183 评论

安心悦界(ALLSAFE)认可酒店

+ 20 服务

酒店其他优惠

  • Fitness First £5 session voucher

  • Westfield Discount Voucher up to 25% (may not be available in the current situation)

  • Local Car park (access on Charecroft way satnav:W14 0DQ) £11 per day payment by card only

  • Central line Underground 24/7 on weekends (Friday & Saturday)

酒店参加 Planet 21 计划,积极推动酒店业可持续发展。

酒店位置

宜必思伦敦牧人丛-哈默史密斯酒店

3-5 Rockley road
W14 0DJ 伦敦
英国

传真: (+44)0207/3482030

从 15h00 办理登记入住手续

从 12h00 办理退房手续

  • SHEPHERDS BUSH CENTRAL:  31 49 228 94 SHEPHERDS BUSH CENTRAL

  • SHEPHERDS BUSH:  CENTRAL SHEPHERD S BUSH CENTRAL

  • 乘飞机

    CITY AIRPORT 达到 25公里 / 15.53 英里

  • 乘飞机

    HEATHROW AIRPORT 达到 25公里 / 15.53 英里

  • 乘火车

    PADDINGTON 达到 5公里 / 3.11 英里

  • 乘火车

    PADDINGTON STATION 达到 6公里 / 3.73 英里

  • 乘火车

    SHEPHERD S BUSH 达到 1公里 / 0.62 英里

  • 乘火车

    ST PANCRAS 达到 10公里 / 6.21 英里

GPS:51.50344, -0.220422

酒店服务

办理登记入住手续 - 从 办理退房手续

概要
  • 停车
  • 餐厅
  • 可供轮椅出入的酒店
  • 无限网络
  • 早餐
  • 酒吧

FOGGS

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

我们的客房

免费无线上网

宜必思伦敦牧人丛-哈默史密斯酒店
的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 4.4/5

5,183 评论

TripAdvisor 评级 4.5/5

2,419 评论

2021 TripAdvisor 卓越认证
卓越奖 2021

Normal high standard

Tripadvisor 评级 4.0/5

934ivanj 29/11/2021 经 TripAdvisor 认证的评论

A friendly welcome. Room clean and comfortable. The housekeeping details sometimes lack, e.g. no waste paper bin or no sweeteners to go with the tea or coffee, but these can always be circumvented. I enjoyed the lemon and ginger tea..

Short break

Tripadvisor 评级 5.0/5

SheenaBoy 25/11/2021 经 TripAdvisor 认证的评论

We stayed in Ibis for 3 nights It was a perfect spot for us as it is close to the Westfield Shopping centre and the Tube station. We were very impressed by the cleanliness and all Covid protections within the hotel. Room was very comfortable and was cleaned every day if you wanted. We were on second floor and it was very quiet. All staff were attentive and both pleasant and polite at all times. We would recommend this hotel.

Advice

Tripadvisor 评级 3.0/5

John Charles T 27/10/2021 经 TripAdvisor 认证的评论

1. Don't ask Reception to book you a taxi. I did and particularly specified I wanted a black cab NOT a limousine. What turned up was a limousine and as I did not have time to look for a black cab, had no choice but take the expensive route: £40 instead of £20! Next day I approached a different Desk Clerk who said they have only one way - using a limousine service. Big mistake!! 2. Make sure the room next door does not steal your 'Don't disturb' sign as they obviously did not have one. Room Service came to clean the room while I was in the shower!!

Concert stay

Tripadvisor 评级 5.0/5

guyjt2021 10/09/2021 经 TripAdvisor 认证的评论

Our stay was all that we needed it to be, in town for a 2 day concert stopping for 3 nights. Room was suitable for our needs. Covid meant room cleaning etc on request and tea etc picked up from reception.

Dear guyjt2021 Many thanks for your review! It was our pleasure having you stay at Ibis. See you on your next trip hopefully! Best Regards Egle

Normal high standard

Tripadvisor 评级 4.0/5

934ivanj 02/08/2021 经 TripAdvisor 认证的评论

Proper covid restrictions in place to ensure sparkling cleanliness. Clean and comfortable room. Hearty breakfast ( although the bacon bounced around the plate almost cracking it). I find the staff always willing and helpful to cater for most tastes.

Thank you so much for the kind review 934ivanj! See you very soon hopefully in non-covid world :) Take care and remain in a good health for the coming months Raphaella General Manager

Normal high standard

Tripadvisor 评级 4.0/5

934ivanj Business - 06/02/2021 经 TripAdvisor 认证的评论

An efficient and welcoming operation, well adjusted to the Covid 19 situation. Very clean and sanitised with a strict adherence to the rules. The staff were confident and competent in each situation and the wi-fi worked well.

Thank you very much for your review. I am delighted to read your comment about our efficient, welcoming operation and our strict adherence to the rules in this challenging Covid 19 situation. Our guest and staff health & safety is definitely our top priority. Once Again, we appreciate such a feedback and we are looking forward to welcome you back for your next visit in London, Yours sincerely, Francois Zissel Assistant General Manager

Lovely stay

Tripadvisor 评级 5.0/5

shimibidy 04/02/2020 经 TripAdvisor 认证的评论

My recent trip to London was topped off by the lovely hotel staff at Ibis Shepherds Bush. They were friendly, polite and helpful and all times and really made our stay. The room was a good size, clean and comfortable. It's well situated for everything with good travel links. Would definitely stay here again.

Thank you very much for your great 5 star review following your stay with us. It is much appreciated to receive such a positive feedback. I am so thrilled to read that your stay was topped off by our staff. We had indeed a lovely team and I can tell you that they will be delighted to read you great comment. Once again thank you very much for your fantastic review. We are looking forward to welcome you back to our hotel for your next visit to London. Yours sincerely Francois Assistant General Manager,

地點方便

客户意见评级 3.0/5

Peter 情侣住宿 - 13/01/2020 所有已确认评论

地點方便 價錢很貴

Good afternoon, Thank you for taking the time to tell us about your experience at the ibis London Shepherds Bush - Hammersmith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Francois Assistant General Manager

Rod Nicholl-Yorkshire

Tripadvisor 评级 5.0/5

Rod N Solo travel - 08/12/2019 经 TripAdvisor 认证的评论

This is a clean, modern and well run hotel in an excellent location. Just minutes away from Shepherds Bush and Goldhawk Road tube stations. Rooms are comfortable, modern and well heated/air-conditioned. The breakfast is varied and abundant; sausages are very tasty! Staff are pleasant, helpful and efficient.

We really enjoyed 5 star rating and this kind of great feedback, thank you so much Rod. I hope that we will have the chance to welcome you back soon. Many thanks - Francois - Assistant General Manager

Well sited for Hammersmith Apollo

Tripadvisor 评级 4.0/5

tourist c Couples - 18/11/2019 经 TripAdvisor 认证的评论

Location was key for us, this hotel was walking distance to the Apollo (about 14 Minutes). We had a first floor room which was nice and quiet as well as clean and tidy. Room had small ensuite and was fairly basic for a modern hotel but we expected that. Greeted by friendly member of staff. Would definitely use again.

Thank you very much for providing us with a feedback following your stay with us It is a real pleasure to read your satisfaction with our location and service provided. We are looking forward to welcome you back. sincerely Francois Assistant General Manager

Poor Night Sleep!!!

Tripadvisor 评级 2.0/5

craigmccann2019 Business - 17/11/2019 经 TripAdvisor 认证的评论

I have stayed in many hotels across the the UK in all types of Hotels and always had a good night sleep, However the Bed at this hotel was the worst I have ever slept in to the point I woke up throughout the night and had a bad back in the morning would I not stay there again

I am really sorry to read that you did not like our bed and that you had a poor night sleep. Can you please contact me on h7813-dm@accor.com with you name and room number, I would like to investigate further and control the mattress with our head housekeeping. We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back in the future. Sincerely, Francois Assistant General Manager

Good hotel, great location

Tripadvisor 评级 4.0/5

SimonH5234 Couples - 16/11/2019 经 TripAdvisor 认证的评论

The hotel was great for a gig at the Empire as it's just over the road. Room was clean and servicable. Only complaint was the room was really hot at night and there was no way to cool it down other than open a window (the air con only blows hot in the winter). You then were kept awake by the road noise.

Thank you for taking the time to tell us about your stay with us, I am happy to hear that you found our location great to enjoy a gig empire. I regret that you found the temperature of your room to be too warm and am very sorry if this prevented you from enjoying a good sleep. Our Ibis hotels have an ‘air cooling’ system in place which does differ from air conditioning and this system is partly dependent on the external temperature. According to expected weather conditions for the time of year, the heating was on rather than the cooling system. Once again thank you very much for taking the time to write a comment about your stay with us and I hope that we will have another opportunity to welcome you back in the future. Sincerely, Francois Assistant General Manager

shopping trip

Tripadvisor 评级 3.0/5

charwallah2014 Family - 31/10/2019 经 TripAdvisor 认证的评论

On arrival my booked twin bed room was not available and we were initially offered a double which was not acceptable. After remonstrating with the Supervisor we were then allowed to have the twin bed room. The twin beds were really a double bed split in two and very small in width. A rather uncomfortable night as my granddaughter and I had feelings that if we turned over we would fall out of the bed. Fried eggs at breakfast were not provided and the bacon rashers very thin and greasy. No bowls were available for cereal to be put in until I drew the attention of the staff, plus the toaster was only a standard two slice kitchen appliance which took time and people had to wait in a queue.

I am really sorry to read that you were not offered the type of room you booked for on arrival. I have spoken to the team as this is not the standard of service I expect from our team. I am also very sorry to read that you were not satisfied with our twin bed and you breakfast experience. I am really surprised to read your comment about our toaster as it is not a standard two slices kitchen appliance but a 4 sliced restaurant toaster. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely Francois Zissel Assistant General Manager.

Just 5 star

Tripadvisor 评级 5.0/5

FatihUgur Couples - 13/10/2019 经 TripAdvisor 认证的评论

Where can I start , very Center place , so close to tube station , very close to shopping centre , it’s very clean room , lovely breakfast , top class customer service , few pubs a round ( one of them weatherspoon,

I will give 5 stars for your feedback as well and thank you very much for this, I just simply love it. Me and the team Shepherds Bush are looking forward to welcome you back for another 5 stars stay with us. Sincerely, Francois Assistant General Manager

Nice Place

Tripadvisor 评级 4.0/5

Patrick F Solo travel - 09/10/2019 经 TripAdvisor 认证的评论

The Ibis Shepherd's Bush is a casual, comfortable place on the outskirts of London. The staff is attentive and friendly, and the facilities are good. It wasn't a particularly impressive stay, but it's a solid value for the money.

Thank you for taking the time to write a review. I hope we can welcome you back in the future. Sincerely, Francois Assistant General Manager

No food experience

Tripadvisor 评级 1.0/5

timdukes Business - 08/10/2019 经 TripAdvisor 认证的评论

One of the reasons for booking this Ibis hotel was the supposed convenience of an on site -restaurant as I was in London on business and needed to work during the single evening that I was staying there. When I checked into the hotel at about 6pm, I was told that the whole restaurant had been booked for a single party of 35 starting at 8pm but this would not be a problem if I arrived before then. I arrived at at the restaurant just after 7pm to be then told, initially, that I could not have a table at all and then offered, with poor grace, a low coffee table in the entrance of the hotel upon which to order and eat my evening meal. I declined and ate out, wasting the time that I had set aside that evening for work. In my room, there was a Restaurant Menu stating 'Come and visit us for a great food experience - available every day'. Suggestion to Ibis:- Don't offer what you cannot deliver.

I am sincerely sorry to read you comment. This is unacceptable that we gave you confusing information and we did not give you the opportunity to have a proper dinner. I have since speak to the all team in order to address the issue and make sure it does not happen again. Could you contact me on h7813-dm@accor.com I would like to personally discuss this matter with you further. Sincerely, Francois Assistant General Manager

Excellent location

Tripadvisor 评级 4.0/5

ElishaEG Business - 08/10/2019 经 TripAdvisor 认证的评论

The location is right next to Westfield mall, room was ok but beds quite small. Staff were quite welcoming and efficient especially Suzu was exceptional and made me felt at home. The hotel is clean and breakfast was good.

Thank you so much for your feedback following your stay with us. I will defiantly share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service and friendliness of our team. Suzu feel so pround and feel heart warmed for the special mention. Thank you for taking the time to share your experience, and we very much look forward to welcome you back on your next visit. Sincerely, Francois Assistant General Manager

ENJOYABLE STAY

Tripadvisor 评级 4.0/5

dere72 Couples - 28/09/2019 经 TripAdvisor 认证的评论

It is my first time at the Ibis Shepherds Bush Hotel. I had in the past alternated between the Ibis Stratford and the Ibis Euston. Given that the Euston Ibis no longer exists, I booked to stay at Ibis Shepherds Bush for two weeks. The location of the Shepherds Bush Ibis is fantastic with respect to proximity of shops, restaurants, and the availability of transportation, which I consider vitally important in my choice of hotels. The icing on the cake is the magnificent Westfield Shopping Centre, which is some five minutes walk from the hotel. The hotel itself is good value for money. It is clean and well maintained. The desk staff are very helpful and polite. Some of the cleaning staff can do a bit better by paying some attention to little details in the cleaning of the room. For instance, the plastic cups provided in the toilet should be replaced after use. An aspect of the hotel I love is the older style setting of the room, which is more functional, compared for instance, to the new furnishing at the Stratford Ibis. The small open wardrobe provides more storage, the desk is more spacious. Above all, one or two can sit on proper seat adjacent to the bed, to watch TV, a facility that was eliminated in Stratford Ibis when that hotel was refurbished. I certainly will be back on another visit.

Thank you very much for your review about your recent stay with us, we really appreciate you taking the time to write this extensive and valuable feedback. I am really pleased you enjoyed your stay and find our team very helpful and polite. I hope we can welcome you back in the future. Many thanks again, Sincerely, Francois Assistant General Manager

Lovely stay!

Tripadvisor 评级 5.0/5

LucyL_CT Friends getaway - 28/09/2019 经 TripAdvisor 认证的评论

We chose the Ibis London Shepherds Bush (Hammersmith) for the location and previous positive experience with the Ibis/Accor Hotel chains. We are very happy with the stay! The location was close to two Tube lines, which we used frequently to get around London. The hotel is also close to Westfield London, which had plenty of shopping and food choices. Staff at the hotel were very helpful with our questions and needs. Checking in and out were very easy. The breakfast at the hotel was very good - a good combination of hot and cold options. We were very pleased with the food at the hotel, which helped set the tone for a great day out! The rooms were comfortable and clean. As the hotel is in a busy area, there is a level of sound in the evenings. However, the nights are quiet for a good sleep. Highly recommend!

Thank you very much for this great review following your stay and to share with us this very positive and valuable feedback. I hope that you will give us another opportunity to welcome you back soon, Many thanks again, Sincerely, Francois Assistant General Manager

方便快捷,服务周到

客户意见评级 4.5/5

Z. J. 家庭住宿 - 30/08/2019 所有已确认评论

网上自助check in很方便,到了就可以直接入住。酒店位置便利,周边生活方便。房间较为宽敞,整洁。早餐较为丰富,冷热搭配。员工态度很好,服务周到。

Good afternoon, Thank you very much for taking the time to write a review following your stay with us and to share with us this valuable and positive feedback. I hope that you will give us another opportunity to welcome you back soon, Many thanks again, Sincerely, Francois Assistant General Manager

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