客户意见评级 (ALL 评级) 4.5/5 10,912 评论
An ALLSAFE Clifton Environmental certified hotel
Indoor heated pool, sauna and fitness centre
距离希思罗机场 20 分钟车程
酒店参加 Planet 21 计划，积极推动酒店业可持续发展。
从 办理登记入住手续 - 从 办理退房手续
来自 100% 认证入住过我们酒店客人的评论发现更多
Great hotel marred by inconsiderate guests
Twangi Business - 29/11/2021 经 TripAdvisor 认证的评论
This hotel, as other comments will confirm, is clean, well run, comfortable and has excellent service. I have been visiting on and off for years, for business with few issues. So why the poor rating? Twice in the past month or two I have visited the car park only to be met with a strong smell of cannabis. This sickly repulsive smell lingers in the hotel areas suggesting that it has originated from overnight guests who must be well aware of the hotel's no smoking policy and presumably no 'law breaking' policy. On two separate occasions I have been woken up in the early hours by music, talking and laughing coming from a nearby room. On both occasions the staff were happy to help and dealt with the situation as best they could, however this did not stop me losing sleep between 2 and 5 in the morning (on the latest occasion) - three hours is a long time to sit listening to someone else's music through the wall in the middle of the night when you have to be up early for work. The hotel responded well but my one star is intended to highlight to management that they should not be tolerating this behaviour from guests. Guests should be made aware of the standards of behaviour that are expected when living alongside other paying guests - Accor this is your hotel, you are entitled to apply your own rules to your property and presumably ban those who contravene them. 99% of people staying are spending a lot of money for a comfortable, peaceful night and this complete lack of consideration towards others by a minority should not be allowed to ruin what would otherwise be a near perfect hotel experience. I will have to look for an alternative hotel to use when working in the area if this continues to happen.
Pauline M 24/11/2021 经 TripAdvisor 认证的评论
Excellent location for TwickenhamRugby games. Service good and breakfast was varied and plentiful- very good! Room was large, clean, well maintained and value for money! Overall a great trip and will use the hotel again in the future!
Very Nice Novotel
Amac742021 07/11/2021 经 TripAdvisor 认证的评论
I liked the Design of the Room; it was quite nice; had a touch of class. Response of the staff was also quite nice; I had no problem checking-in and Checking-out. Room service was also quick. Good job
Always a Fantastic Stay!
StoneTaylorFamily 06/10/2021 经 TripAdvisor 认证的评论
Novotel Brentford is a London secret gem. It's an affordable 4* hotel that feels like a mini spa break. The rooms are spacious, pristine and modern. The pool is fabulous, the restaurant is great. Kids and dogs are welcome and there are plenty but all are well behaved and it's obvious that everyone who stays here, young, old and furry alike enjoy their stay. It's our go-to London base for weekends and half term trips away. We've stayed many times and will continue to do so. We can't recommend it enough.
This hotel is not the same since Brexit & COVID…
Barbara S 12/09/2021 经 TripAdvisor 认证的评论
Before everything I stayed many nights at this hotel and was always confident: great rooms, reliable service. So my disappointment was all the greater this time: worst aspect was the cleaning of the rooms. I stayed 4 nights and my room was untouched during my entire stay - this means the garbage bins not emptied, the bathroom not cleaned, the toilets not brushed (not a single brush available). I had to request new towels which were handed out to me from a distance. It’s obvious the hotel is suffering from lack of personnel (thanks to Brexit). There should have been a notice in the room acknowledging the lack of room maintenance. The hotel seemed quite full with families every where! This also meant that there were no slots available at the swimming pool - and you had to write down your name on a piece of paper the night before when you wanted to have breakfast (at a fixed time). Globally I found the service was overwhelmed and not that friendly. Nonetheless I’ll probably give this hotel another chance when/if life reverts back to some kind of normality
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