伦敦布伦特福德诺富特酒店 4 星

The staff at this hotel do not know what they are doing… we left some clothes behind in the wardrobe which were then pinched and not returned to us… when contacting the hotel for help they were so unhelpful and just felt fobbed off. This left us feel very frustrated and unhappy. Unable to speak to anyone in charge!!! Just a terrible experience due to this situation and left feeling very helpless due to TERRIBLE staff who have no idea how to run a hotel! I suggest you give your staff some lessons in customer service ASAP.

Its absolutely pathetic service by front office staff at Novotel Brentford London. We had checked in just couple of hours before due time and hotel staff was extremely curt to turn down our repeated pleas for an early check in! We had 2 young kids who were extremely jetlagged after a long journey. Inspite of repeated reqyests, we were turned down! The staff said if we pay extra then they will give the room faster but not otherwise!...so much for hospitality!

We needed a hotel in the outskirts of London for the Marathon weekend. This is a lovely hotel with a classy interior and great travel links into central London. The room was spacious with a little bed for my 4 year old. Breakfast was good and I loved the sausage and egg muffins and watermelon on Monday morning. There is a Sainsbury’s next door to grab snacks. The parking is £15 a night so factor that in if coming by car. The swimming pool was lovely and we used it every night. Will definitely be staying here again.

Gem of a hotel in a wonderful location in London, Reception staff friendly, Paramjeet as a stand-out contributor for her excellent and thorough check-in. Food and Beverages were well priced, excellent standard and very tasty all round. Rooms were clean and tidy, housekeeping staff friendly and the building was very well maintained. Friendly service all round and would visit again. Thank you everyone

A good stay at Novotel Brentford for one night. Arrived after check in had opened at about 3:30pm. Had been upgraded to an executive room on the 7th floor which was a nice surprise. The room was incredibly clean, bed and pillows comfy and bathroom very spacious. Was great that the room comes equipped with Sky TV, an iron and ironing board, gowns and a Nespresso coffee machine which was handy for the morning, especially as the breakfast price is £25pp which is extortionate! Tip: Walk across the road to Premier Inn where it is cheaper! But the stay was lovely. You have to book a slot to use the pool and sauna and be provided with a key card for it and a towel, luckily I was able to book one straight away for 4pm to have a swim before going out in the evening, although did have to share the pool with two large family groups. The room was very quiet, overlooking the courtyard area outside reception - would definitely recommend asking for this versus rooms which face the busy main roads. Only other negative would be the parking charge of £15 - if visiting at the weekend, there are lots of 'free' roads a few mins walk from the hotel so would recommend that. All in all, a comfortable stay and I would return.