客户意见评级 (ALL 评级) 4.3/5 1,804 评论
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Great West Road
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访问: 1.61 km / 1 mi 10 min walk / 2 min drive
访问: 1.61 km / 1 mi 10 min walk / 3 min drive
从 办理登记入住手续 - 从 办理退房手续
来自 100% 认证入住过我们酒店客人的评论发现更多
EXTREMELY UPSET AND FRUSTRATING
Tripadvisor 评级 1.0/5
SallyS313 家庭住宿 - 经 TripAdvisor 认证的评论
The staff at this hotel do not know what they are doing… we left some clothes behind in the wardrobe which were then pinched and not returned to us… when contacting the hotel for help they were so unhelpful and just felt fobbed off. This left us feel very frustrated and unhappy. Unable to speak to anyone in charge!!! Just a terrible experience due to this situation and left feeling very helpless due to TERRIBLE staff who have no idea how to run a hotel! I suggest you give your staff some lessons in customer service ASAP.
Poor customer service!
Tripadvisor 评级 1.0/5
Xxxxyy 家庭住宿 - 经 TripAdvisor 认证的评论
Its absolutely pathetic service by front office staff at Novotel Brentford London. We had checked in just couple of hours before due time and hotel staff was extremely curt to turn down our repeated pleas for an early check in! We had 2 young kids who were extremely jetlagged after a long journey. Inspite of repeated reqyests, we were turned down! The staff said if we pay extra then they will give the room faster but not otherwise!...so much for hospitality!
Dear Wonderlust! Thank you for your feedback regarding your early check-in request experience. I was sorry to read that on the day of your stay the hotel could not grant your request for an early check-in. Whilst we try to grant all of our guests requests, we are aware that there will be occasions when we are unable to do so. We then hope that on those occasions when we are unable to grant those requests, especially complimentary, that those guests would be more understanding. It was surely another great opportunity to deliver an exemplary service, as we have done many times in the past, however on this occasion we were unable to and therefore checked you in during the normal advertised times. I apologise that we were unable to honour your request on this occasion. So we continue to learn from these experiences as we strive to further improve the services we provide to be more aligned with current guests expectations. Thank you once again for your valued feedback, which we have acted on. Kind regards, Terence
Good classy hotel
Tripadvisor 评级 5.0/5
Stylishvue 经 TripAdvisor 认证的评论
We needed a hotel in the outskirts of London for the Marathon weekend. This is a lovely hotel with a classy interior and great travel links into central London. The room was spacious with a little bed for my 4 year old. Breakfast was good and I loved the sausage and egg muffins and watermelon on Monday morning. There is a Sainsbury’s next door to grab snacks. The parking is £15 a night so factor that in if coming by car. The swimming pool was lovely and we used it every night. Will definitely be staying here again.
Dear Stylishvue, Thank you for your Excellent TripAdvisor review about your Marathon weekend stay with us. I am so pleased to know that you and your family had such a great experience, especially our swimming pool. It would be our pleasure to welcome you back and not just during the London Marathon weekend. Thank you once again. Terence
Excellent service in an Excellent Location
Tripadvisor 评级 5.0/5
jordangB3839WL Couples - 经 TripAdvisor 认证的评论
Gem of a hotel in a wonderful location in London, Reception staff friendly, Paramjeet as a stand-out contributor for her excellent and thorough check-in. Food and Beverages were well priced, excellent standard and very tasty all round. Rooms were clean and tidy, housekeeping staff friendly and the building was very well maintained. Friendly service all round and would visit again. Thank you everyone
Dear Jordan G, Thank you for your Excellent review. It was a pleasure to read that you found Novotel London Brentford to be a gem of a hotel in a wonderful location. I have since shared your feedback with Paramjeet, who was delighted to receive the compliment. On behalf of the entire team at the hotel who contributed to the excellent experience you had during your stay with us, we would like to once again thank you for your encouraging feedback. Kind regards, Terence
A comfortable weekend stay
Tripadvisor 评级 4.0/5
Shaun R Solo travel - 经 TripAdvisor 认证的评论
A good stay at Novotel Brentford for one night. Arrived after check in had opened at about 3:30pm. Had been upgraded to an executive room on the 7th floor which was a nice surprise. The room was incredibly clean, bed and pillows comfy and bathroom very spacious. Was great that the room comes equipped with Sky TV, an iron and ironing board, gowns and a Nespresso coffee machine which was handy for the morning, especially as the breakfast price is £25pp which is extortionate! Tip: Walk across the road to Premier Inn where it is cheaper! But the stay was lovely. You have to book a slot to use the pool and sauna and be provided with a key card for it and a towel, luckily I was able to book one straight away for 4pm to have a swim before going out in the evening, although did have to share the pool with two large family groups. The room was very quiet, overlooking the courtyard area outside reception - would definitely recommend asking for this versus rooms which face the busy main roads. Only other negative would be the parking charge of £15 - if visiting at the weekend, there are lots of 'free' roads a few mins walk from the hotel so would recommend that. All in all, a comfortable stay and I would return.
Dear Shaun R, Thank you for your review about your comfortable weekend stay. It was good to read that you would recommend the hotel and would return. Your tips and advice are of great value to our readers so it might be worth me adding a few of my own. The price of our breakfast is in fact higher than the Premier Inn, mainly because they are two different products/offering. The actual price of our full English breakfast is £21. If visiting on weekends and looking for lots of "free" roads to park, please be conscious of event days in the area (namely when either Brentford FC or London Irish is playing at the Brentford stadium). Thank you once again for your invaluable feedback and we would certainly like to welcome you back to the hotel in the near future. Kind regards, Terence
价格旁边的房型的 1 晚 1 人价格，不含附加服务，不含早餐。它对应于网站 (https://all.accor.com/) 上今天显示的 1 晚最低公开价格，包括相关住宿的各种税（增值税和旅游税）在内，但仅限在接下来的 20 天内住宿。具体因时段和空房情况而异。该价格仅在预订时予以保证。所有（国外）预订均以酒店所在国的货币支付。只有在预订时以该货币确认的金额才能获得保证。我们会为您提供一个兑换成您的货币的估算金额，但这不具有约束力。付款时，您的银行可能会向您收取银行手续费和/或兑换费。返回房价