伦敦西部诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.1/5 1,868 评论

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1 Shortlands, Hammersmith, W6 8DR 伦敦, 英国

描述

酒店其他优惠

  • 33 个会议区，满足您的所有会务需求

  • 所有客房均有免费无线连接

  • 设施齐备的健身中心

  • 从哈默史密斯地铁站步行 3 分钟即可到达

  • 乘坐地铁短途可达哈罗斯和海德公园

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酒店位置

伦敦西部诺富特酒店

1 Shortlands, Hammersmith
W6 8DR 伦敦
英国

GPS:51.492115, -0.219759

电话
传真 +44 20 8741 2120

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.1/5  1,868 评论

TripAdvisor 评级  4.0/5  5,538 评论

friendly receptions, great breakfast.

Tripadvisor 评级 4.0/5

cl_viper 家庭住宿 - 经 TripAdvisor 认证的评论

The receptions were very friendly and helpful. The continental breakfast has large variety and well prepped. The ambient was nice. Near a tube station and a mall, plenty of buses and restaurants nearby. The rooms are standard of the brand, but are a bit warned, can notice the wear and tears. Housekeeping were hit or miss, some are nice, others are a bit... not so nice.

Dear Viper, Thank you for taking the time to share your review. We are delighted that you enjoyed the friendly service at our reception, the quality of our breakfast offerings, and the overall ambience of our hotel. It is great to hear that our proximity to the tube station, mall, buses, and local dining options added convenience to your stay. However, we regret to hear about your observations regarding the condition of the rooms and the inconsistencies in our housekeeping services. Rest assured, we are dedicated to maintaining our facilities and ensuring our guests' comfort. We are sorry that our quality of service varied during your visit and are reviewing your comments with our team in order to improve our service. Nonetheless, we hope you were able to appreciate our hotel's ideal location for both leisure and business travelers, being just a short stroll from the Hammersmith Apollo and Westfield London, with easy access to public transport that can take you to the heart of the city. We hope we will have the opportunity to see you again in the future. Best regards, Anastasios Agiannitis, Guest Relations Manager

Functional, convenient

Tripadvisor 评级 4.0/5

Geraint W Couples - 经 TripAdvisor 认证的评论

Fine as a bed for the night. The rooms are perfectly adequate though it was quite chilly overnight with no extra bedding to add warmth. The room aircon/heating didn’t seem to make much difference. Breakfast selection was quite good though the restaurant at 8.30am was very busy and we had to queue for 10 minutes to get a table. Some customers were turned away and advised to collect their food and eat it in the bar area. Because it was so busy, some food items ran out - no pastries at all for example. The quality of the food was pretty good. Reception staff on arrival was a little unsmiling but plenty of smiles on checking out. It’s in a convenient location, just a few minutes walk from the main shopping street and underground station.

Dear Geraint, Thank you for taking the time to share your review. It's great to know that you found our location to be ideal for your requirements. However, we are sorry that your recent stay at our hotel didn't meet all your expectations and that you felt we fell short of our high service standards. Your satisfaction is a top priority and we would like to thank you for bringing this to our attention. Rest assured that we will use your feedback to address this matter with our team. We hope we will have the opportunity to see you again in the future. Best regards, Ashleigh Hector, Guest Relations Executive

Broken promises

Tripadvisor 评级 2.0/5

Ctoopid R Couples - 经 TripAdvisor 认证的评论

The promise of minibar replenishment was inconsistent as some days it was replenished and others weren't.

Dear Guest, Thank you for taking the time to provide this feedback. We are sorry to hear about the inconsistencies you encountered with the minibar service in your room. Our aim is to provide a seamless and comfortable stay for all our guests, and it appears we fell short in this aspect. We appreciate your bringing this to our attention and will ensure more consistent checks are implemented. We look forward to welcoming you very soon. Best regards, Ashleigh Hector, Guest Relations Executive

Dirty and unhelpful

Tripadvisor 评级 1.0/5

EllieCollins123 经 TripAdvisor 认证的评论

I’ve been coming to the hotel with family for years so thought I could rely on a good stay. We had multiple problems with the air con. Maintenance came to “fix” it, had to deal with a fan in the end the room was so hot. We also had blood stained bed sheets and an odd stain on carpets. Will not be staying again, so disappointed and I’ve had no response from hotel staff regarding me email.

Dear Collin, Thank you for taking the time to share your feedback regarding your recent stay with us. We are deeply disheartened to learn of the challenges you experienced, particularly with the air cooling system. We fully understand how essential a comfortable room temperature is, and we regret that the alternative solution of a fan did not meet your expectations. Additionally, the condition of the bed sheets and carpet you described falls short of our usual standards of cleanliness and presentation. Please accept our most sincere apologies for these oversights. We are also very concerned to hear that your concerns were not promptly addressed by our team. This does not reflect the high level of service we are committed to providing our guests. Rest assured, your feedback is being taken seriously, and we will take the necessary steps to improve our communication and service responsiveness moving forward. Thank you once again for bringing these matters to our attention. We sincerely hope to have the opportunity to restore your confidence in us during a future stay. Warm regards, Anastasios Agiannitis, Guest Relations Manager

Access to public transportation is extremely easy!

Tripadvisor 评级 4.0/5

VictoriaTehran 家庭住宿 - 经 TripAdvisor 认证的评论

It was a good hotel, I was satisfied. It was at least a quarter to twenty minutes away from sightseeing places and the city center by public transportation. But it was worth it because you were far away from the crowds and crowds of tourist areas and the streets were cleaner. There are many restaurants around this hotel. Access to public transportation is extremely easy. This hotel has good facilities and very good breakfast, its staff is kind and welcoming. The only thing I give an average score to is the cleaning of the rooms and house keeping.

Dear Victoria, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you appreciated the proximity to local dining options and our hotel facilities. It is great that our breakfast offerings and the warm welcome from our team contributed positively to your stay. However, we understand that our commitment to cleanliness did not fully meet your expectations. We strive to maintain high standards of cleanliness and our daily housekeeping is a testament to that. We regret any oversight in this area during your visit and assure you that we continuously seek to improve our services. Nonetheless, we are pleased that you enjoyed the tranquility away from tourist crowds and the ease of accessing public transportation from our location. Our proximity to the Hammersmith Underground Station and various London attractions, coupled with our chic lounge bar and pet-friendly accommodation, make us a convenient choice for travelers seeking both comfort and convenience. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Anastasios Agiannitis, Guest Relations Manager

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其他网络用户评价我们的酒店

  • 2,099 评论 9.4/10 位置
  • 2,866 评论 6.2/10 房间
  • 2,980 评论 8.1/10 服务
  • 63 评论 6.7/10 上网
  • 1,164 评论 8.4/10 早餐
  • 1,092 评论 6.3/10 清洁度
  • 56 评论 8.6/10 运动休闲

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