伦敦西部诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.2/5 2,671 评论

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1 Shortlands, Hammersmith, W6 8DR 伦敦, 英国

描述

酒店其他优惠

  • 33 个会议区，满足您的所有会务需求

  • 所有客房均有免费无线连接

  • 设施齐备的健身中心

  • 从哈默史密斯地铁站步行 3 分钟即可到达

  • 乘坐地铁短途可达哈罗斯和海德公园

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酒店位置

伦敦西部诺富特酒店

1 Shortlands, Hammersmith
W6 8DR 伦敦
英国

GPS:51.492115, -0.219759

电话
传真 +44 20 8741 2120

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.2/5  2,671 评论

TripAdvisor 评级  3.8/5  5,804 评论

Poor Check-in Experience!

Tripadvisor 评级 4.0/5

AlbusD 经 TripAdvisor 认证的评论

Stayed two nights in this hotel in cold November. It is a short walk from the undergound station. Had to take the lift up one floor for check-in. Check-in was supposed to be easy and straightforward but the check-in staff was interrupted and delayed by her colleague who kept on talking even when it is apparent that a customer is checking in. There is a large hotel with many rooms. Room was of decent size and decent furnishing. It was comfortable enough for us to have decent rest and sleep. The cleaning staff were polite and customer oriented unlike the check-in staff. We did not have breakfast in the hotel but that was a cafe in the next building which served good breakfast. Although it is not in zone 1 of London, it is in a good location where the nearby underground station is on the line that brought us to the airport and attractions/restaurants in London. Overall, a comfortable stay. If not for the poor customer service at the reception during check-in, i would have rated it higher.

Dear Albus, Thank you for your review. We're delighted you found your room comfortable and appreciated our cleaning team's efforts. That said, we sincerely regret your reception experience didn't meet expectations and will review our staff coordination. Nonetheless, we're thrilled you valued our prime location near transport links and found our accommodation quality met your needs. We hope to welcome you back on future occasions. Best wishes, Anastasios Agiannitis, Guest Relations Manager

Good restaurabt

Tripadvisor 评级 5.0/5

Paul B 经 TripAdvisor 认证的评论

Very nice attention from Benita from the restaurant, very good time, nice place , confortable, kind and dedicated, we sure we will be back

Dear Guest, Thank you for taking the time to review your stay. We're delighted you enjoyed your time at Novotel London West. It's wonderful to hear our team's dedication contributed to your positive stay. We take pride in creating comfortable environments where guests can relax and feel valued during their visit. We look forward to seeing you again on a future trip. Kind regards, Anastasios Agiannitis, Guest Relations Manager

Another good stay.

Tripadvisor 评级 4.0/5

Fen1966 经 TripAdvisor 认证的评论

Another good stay at this hotel, we have used it many times over the years as it is so handy for the Hammersmith Apollo, quick to get into central london and has a carpark. Would highly recommend.

Dear Fen, Thank you for such a positive review. We're delighted you found our location convenient for both Hammersmith Apollo visits and exploring central London. It's wonderful to know our parking facilities contributed to another smooth stay experience. We look forward to welcoming you again. Kind regards, Anna Alves, Assistant Guest Relations Manager

Amazing hotel! Highly recommended

Tripadvisor 评级 5.0/5

CrisMafalda 经 TripAdvisor 认证的评论

Amazing hotel and staff! Breakfast was excellent with lots of choices! Tube is really close so it is very convenient as it is very well located!

Dear Mafalda, It was a pleasure to receive this great review. We are thrilled you enjoyed your experience at Novotel London West. It’s fantastic to hear you appreciated our welcoming team and found our breakfast selection satisfying. We’re equally pleased our central location made exploring London convenient for you. Your positive remarks about the comfort of your room and our attentive service mean a great deal to us. We look forward to welcoming you back on a future occasion. Best wishes, Anna Alves, Assistant Guest Relations Manager

What are these stains on the carpet? 🤢🤮

Tripadvisor 评级 1.0/5

MohairsChild 经 TripAdvisor 认证的评论

After an evening flight from Belfast and a tube ride from Heathrow to Hammersmith, I was encouraged by the great service checking in to this hotel late last night. What I wasn't expecting was the grim reality of my room for the night. I have no idea what the stains are on the carpet, but there was no way my bare feet were going to make contact with it. Just vile and really unacceptable for any hotel to rent a room out with carpet this gross. I hadn't thought to pack a hazmat suit. One hotel that I absolutely will not ever stay at again.

Dear Guest, Thank you for taking the time to share your feedback. It's rewarding to hear our reception team made your arrival smooth. That said, we regret any shortcomings in room maintenance you encountered. Our team remains available around the clock to address immediate concerns during stays. We hope to see you again in the future. Kind regards, Anastasios Agiannitis, Guest Relations Manager

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其他网络用户评价我们的酒店

  • 2,463 评论 9.4/10 位置
  • 3,173 评论 6.3/10 房间
  • 4,094 评论 8.6/10 服务
  • 66 评论 6/10 上网
  • 1,244 评论 6.1/10 清洁度
  • 1,240 评论 8.4/10 早餐
  • 75 评论 8.8/10 运动休闲

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