伦敦西部诺富特酒店 4 星

客户意见评级 (ALL 评级) 3.9/5 2,410 评论

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安心悦界(ALLSAFE)认可酒店

酒店其他优惠

  • 33 个会议区,满足您的所有会务需求

  • 所有客房均有免费无线连接

  • 设施齐备的健身中心

  • 从哈默史密斯地铁站步行 3 分钟即可到达

  • 乘坐地铁短途可达哈罗斯和海德公园

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酒店位置

伦敦西部诺富特酒店

1 Shortlands, Hammersmith
W6 8DR 伦敦
英国

GPS:51.492115, -0.219759

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酒店内
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

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我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  3.9/5  2,410 评论

TripAdvisor 评级  4.0/5  5,493 评论

Most certainly not disabled friendly

Tripadvisor 评级 1.0/5

Subaru222 Couples - 经 TripAdvisor 认证的评论

I was very disappointed with many aspects of our one night stay. I booked a room that was suitable for a person who was disabled. It most certainly was not. It was too small to accommodate a disability scooter and it would not be suitable for a wheelchair user. I was confined to one side of the room as the space between the bed and the wall unit was too small. The only concession was a shower chair and two emergency cords. The room was shabby and dated and most certainly wasn’t worth £153 plus £30 parking. Our room was on the third floor. In the morning we waited 15 minutes to find a lift that not only stopped at our floor, and had enough space for myself and the mobility scooter. A number of lifts were out of service. When we finally got to breakfast we were seated next to where dirty plates and cutlery were put. The breakfast itself was very nice. A lot of choice and very tasty. All in all a very disappointing stay

Artisan was great

Tripadvisor 评级 5.0/5

need4if 商务住宿 - 经 TripAdvisor 认证的评论

Another great stay. Another great welcome by Erald. Thank you very much for making us feel great when we visit novotel in Hammersmith. It is always a pleasure to be there. Great effort with the Artisan restaurant. Congratulations to the chef and the staff for their great food and service.

Dear Need, Thank you for this feedback concerning your recent visit. We're delighted to hear that Erald provided you with a warm welcome and that your stays continue to be enjoyable. It's wonderful to receive your compliments on the Artisan restaurant; our chef and staff will be thrilled to know that their efforts in delivering great food and service are appreciated. We look forward to a return visit from you in the future. Best wishes, Odhi Johanes, Senior Guest Relations

Convenient. Rooms are tired but a good size for London

Tripadvisor 评级 3.0/5

Susan T 商务住宿 - 经 TripAdvisor 认证的评论

The hotel is well positioned in Hammersmith. Easy access to the underground and bus station. I booked a superior room but it was very tired and basic. Cleaning was ok. There were a couple of dubious hairs in the bathroom when I arrived and behind the door was dusty. There was also an unpleasant stain on the carpet. The bathroom needed refurbishing. I was pleased to have a bath but it was exceptionally small and very narrow. The sound proofing worked very well and was essential as the room overlooked the busy A4 Hammersmith flyover but the air conditioning made the room very dry and I woke up with a sore throat both mornings. Breakfast was ok. A reasonable selection served buffet style. Good selection of fresh fruit. I was staying for business and attending a conference downstairs so it was very convenient and a perfectly adequate stay.

Dear Susan, Thank you for your review. We are delighted that our location was perfect for your needs. However, we are sorry that not all aspects of your stay met your expectations. We do carry out maintenance whenever necessary to keep our rooms up to date. However, we have noted your comment to be reviewed. We do try to maintain our high standards and are sorry that you experienced anything less during your time with us. Please do not hesitate in making us aware of any issues so that we may have these addressed at the time. We hope to welcome you back in the future. All the best, Odhi Johanes, Senior Guest Relations

Good with some drawbacks.

Tripadvisor 评级 4.0/5

Derek S Couples - 经 TripAdvisor 认证的评论

We enjoyed our stay. Our bedroom was spacious, clean and comfortable just a lack of a rubber seal on the screen over the bath which meant water escaped on to the floor when taking a shower. One drawback is that Reception did not answer the phone when calling from home and from our hotel room which could be a problem in an emergency. Also, at Reception everyone had to wait quite a long time while the staff processed their requirements. Due to a change of plans we had separately booked 2 consecutive nights and wished to ensure we retained the same room. This seemed to pose particular difficulty to process. We had not realised that the main restaurant was closed on Sundays so we had a meal in the Bar which was OK. The next night we just stood at the bar to order and collect our drinks and the bar person attempted to charge a 12% service charge! The breakfast had a very good range of choices though the hot food was not very hot. A thing to avoid is being seated next to where the waiters deal with used dishes. The hotel is conveniently situated for buses and underground.

Dear Derek, Thanks for your comment about your stay. We're pleased to hear that you found your room spacious, clean, and comfortable, which is a testament to our dedication to providing pleasant accommodations. Our central location near public transport options is indeed one of the features that we take pride in, and we're glad it contributed positively to your stay. We regret to hear about the challenges you faced, including the unattended phone at Reception and the wait times you experienced. Please be assured that we are continually working on improving our guest services. Regarding the closure of the main restaurant on Sundays, we hope our Lounge Bar provided a satisfactory alternative, and we apologize for any confusion regarding the service charge at the bar. We have noted your feedback on the breakfast temperature and the seating arrangement to ensure a more enjoyable dining experience. We truly appreciate your compliments on the diverse breakfast options and hope that this, along with our other amenities, will encourage you to consider us for your future stays. We look forward to welcoming you back in the future. Best wishes, Odhi Johanes, Senior Guest Relations

Two night stay

Tripadvisor 评级 4.0/5

Dushkas 家庭住宿 - 经 TripAdvisor 认证的评论

We stayed for two nights. Comfortable room for three adults but disappointed only two cups, refreshments for two and two bathrobes and slippers. Good temperature control. The receptionist was helpful and friendly. We paid for the breakfast on one morning but were not that impressed with what we got for the cost. It was not very hot, the sausages were tasteless and bacon soggy. Half the price is a restaurant a few minutes walk away called turtle bay for breakfast or brunch and much nicer. We were there as one of our party was going to the convention. It was so busy and the bar tables had a lot of glasses and litter that had not been cleared away. We stayed in our room as much more peaceful! We could hear people running up and down the corridor and talking but only when they shouted or ran with heavy feet! Parking was convenient but expensive- £75! I usually email reception or use an app to order room service. This was not available at this hotel, which was surprising. We emailed front desk to ask the time of breakfast and got a response 36 hours later. Before we came it took about 48hours to get a response to the email we sent asking about early check in. I would have expected a large hotel as this, at the price, to be more responsive and up to date with technology.

Dear Dushka, Thank you for your kind feedback on your stay. It's delightful to hear that you found our receptionist to be helpful and friendly, as we strive to ensure our team provides excellent service. We also take pride in our comfortable rooms with effective temperature control for a pleasant stay. We regret to hear that certain aspects of your stay did not meet your expectations. Our breakfast aims to offer a variety of high-quality options, and we're saddened that it did not live up to this during your visit. For the inconvenience with the room amenities, we typically provide additional items upon request and would be more than happy to accommodate similar needs in the future. We acknowledge that our parking service provides convenience, although it comes with a charge as noted in our hotel information. Lastly, we are continuously working to improve our communication channels and appreciate your feedback on the responsiveness of our team. We're glad that the tranquility of our rooms provided you with a peaceful retreat from the bustling convention activities. We hope to welcome you back. Best wishes, Odhi Johanes, Senior Guest Relations

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其他网络用户评价我们的酒店

  • 2,032 评论 9.3/10 位置
  • 3,092 评论 5.8/10 房间
  • 2,945 评论 7.5/10 服务
  • 57 评论 7.5/10 上网
  • 1,307 评论 8/10 早餐
  • 1,242 评论 5.7/10 清洁度
  • 52 评论 8.1/10 运动休闲

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