伦敦EARLS COURT宜必思酒店 3 星

客户意见评级 (ALL 评级) 4.3/5 3,441 评论

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47 Lillie Road, Earl's Court, SW6 1UD 伦敦, 英国

描述

酒店其他优惠

  • 提供收费的停车场

  • 拥有 18 间设备齐全的会议室，采用宴请式布置时可容纳 800 位宾客，采用剧院式布置时可容纳 1200 位宾客。

  • 步行一小段路即可到达西布朗普顿（区域线和地上铁路线）车站和伯爵宫站。

  • 前往 George & Dragon 酒吧放松身心，享用可口的饮料和一流的美食。酒店还配备了大屏电视。

  • 距离肯辛顿、切尔西、哈罗德斯、西区、牛津街、白金汉宫都很近便。

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酒店位置

伦敦EARLS COURT宜必思酒店

47 Lillie Road, Earl's Court
SW6 1UD 伦敦
英国

GPS:51.486217, -0.199267

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酒店服务

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酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.3/5  3,441 评论

TripAdvisor 评级  4.0/5  52 评论

Too many things going wrong

Tripadvisor 评级 2.0/5

sharon m Friends getaway - 经 TripAdvisor 认证的评论

I booked a twin room as I was going with a friend and when I arrived they had ‘upgraded’ our room. You may think that’s lovely but after travelling to the upgraded room with all of our luggage we discovered it had a double bed! So, off I went, back down 9 floors, to explain the problem to reception. After a bit of messing around trying to find a twin room, we were eventually given one on the 8th floor… only to find the bathroom door would not stay closed! Back down again to resolve the problem! By this point I am tired and hungry after my journey there and am counting to 10 in my head… a lot!! While we sat in reception and ate some food a maintenance person fixed the door. The lady at the desk came to tell us it was fixed if we wished to go up. That was the first set of issues. Secondly, the person on reception said that although we hadn’t booked a breakfast we could still get the discounted price in the morning if we changed our minds.. which we did. The gentleman in the restaurant the next morning asked for full price payment and that the receptionist was wrong to say this. At this point I was fed up so just said I would leave it thank you. He then changed his mind and charged the discounted price! Not before a lecture on making sure we know for next time that it wouldn’t get discounted!! Very little in the way of apology from any of the staff and certainly nothing offered in the way of compensation (this isn’t particularly important except for showing how little they cared) for the inconvenience with the rooms. I would probably not bother booking here again.

Disappointing stay

Tripadvisor 评级 2.0/5

madmac77 经 TripAdvisor 认证的评论

Staff friendly at check-in and stayed in one on the newly renovated Mercure rooms 915. However, sad to see that the rooms are damaged already -walls marked, bottom of the table worn away, nail varnish on bedside table. Bed very comfy. Breakfast ok but not a great cereal selection for children. The bar menu has been updated but seems to have tried to go too upmarket rather than what they had previously good honest pub grub. No hot water and reported to reception but still no hot water on day 2. Reported again on check-out but my concerns were basically dismissed. Stayed here 3 times and had another 2 upcoming trips planned for here in May and June but will stay elsewhere.

Great location but service needs to be improved

Tripadvisor 评级 3.0/5

RacCay 家庭住宿 - 经 TripAdvisor 认证的评论

Convenient location. Short walk to a good choice of eateries and the metro. Rooms are clean and of decent sizes but the service definitely needs to be improved. We had booked two rooms for 3 nights and early check in for one of the rooms. We got to the hotel at 9.30am (early check in was supposed to be 9am) but was told that the room was not ready until 10am. Went for breakfast and got back at 10.45am but was told that the room was still not ready. We had booked the two rooms in June 2024 and requested for connecting rooms or possibly, rooms that would not be too far away from each other as we are travelling with our three kids (1 teenager and 2 young children). As much as the Reception telling us that they will try to provide rooms on the same floor and near each other, we were rather shocked and disappointed to learn that the second room for my children was located at the extreme end of the hotel. Not only that, the extra bed that we had requested was not set up. When we asked the room service to come help set up the bed, one of the 3 housekeeping staffs swung the door open without knocking and bashed the door my child’s head by accident. We also had to call them again for more towels when only 1 towel was provided for us a party of 3. There was no attention to details. The hotel was hosting some kind of events the weekend we were there and the guests were rowdy and randomly knocking on our doors or slamming their room doors in the middle of the night, disrupting our sleep. Unfortunately, all these little things made our stay rather unpleasant and I hope the hotel pay more attention to the booking requests before the guests arrive in future….

The Night Staff at this hotel are the kindest in London

Tripadvisor 评级 5.0/5

NMper 经 TripAdvisor 认证的评论

The Night Staff at this hotel in Reception are one of a Kind in London ! I have been coming for years for Work many times arriving at 12.00 , or leaving at 05.00 hrs and they are the kindest professional and always trying to help..I nornally leave so early that need breakfast take away, never a problem..Yonasb s is the best and also thr gentleman, I think is called John always so lovely.. . THANK YOU

Dear Guest, Thank you for reviewing your recent stay at our hotel. We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward. We look forward to welcoming you back. Kind regards, Manish Dulal, Guest Relations Manager

See Manish when you check in

Tripadvisor 评级 5.0/5

Aydin Y 经 TripAdvisor 认证的评论

It was a great stay. Manish from the guest relations department was excellent. He took care of all our queries in a perfect manner. We enjoyed every minute we spent here. The location is also nice because it is so close to West Brompton tube station.

Dear Aydin, Thank you very much for this kind review of your recent stay. We're thrilled that your time at ibis London Earls Court was so memorable. It is wonderful that you found the assistance from our guest relations team to be outstanding, and that our location near West Brompton tube station contributed positively to your stay. Our team strives to provide exceptional service and a convenient base for exploring the city, so it's gratifying to hear that we succeeded during your visit. We look forward to seeing you again soon. Best regards, Davide Lecca, Guest Relations Manager

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其他网络用户评价我们的酒店

  • 2,785 评论 9.4/10 位置
  • 4,017 评论 7.2/10 房间
  • 3,218 评论 9.1/10 服务
  • 95 评论 6/10 上网
  • 1,691 评论 9.2/10 早餐
  • 1,505 评论 8/10 清洁度
  • 771 评论 6.6/10 设施
  • 761 评论 8.5/10 食物

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