노보텔 앰배서더 서울 동대문 호텔 앤 레지던스 5성

고객 평점 (ALL 평가) 4.5/5 1,264 리뷰

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노보텔 앰배서더 서울 동대문 호텔 앤 레지던스 - Image 4
238 Euljiro, Jung Gu, 04561 서울, 대한민국

호텔설명

호텔 추가 정보

  • 서울 중심에 위치하여 지하철역에서 도보로 불과 몇 분 거리입니다.

  • 331개의 객실과 192개의 레지던스(커넥팅 룸 이용 가능)

  • 멋진 루프탑 바를 포함한 레스토랑 1개와 바 3개

  • 숙박하는 동안 야외 인피니티 풀, 실내 수영장, 피트니스 센터 및 사우나를 즐겨 보십시오.

  • 키즈존은 오전 8시부터 오후 8시까지 운영됩니다(매월 첫째 주 화요일 휴무).

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호텔 위치

노보텔 앰배서더 서울 동대문 호텔 앤 레지던스

238 Euljiro, Jung Gu
04561 서울
대한민국

GPS:37.566388, 127.004313

전화
팩스 +82 2-3425-8001

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.5/5  1,264 리뷰

TripAdvisor 평가  4.5/5  608 리뷰

2024으뜸 시설

Great experience!

트립어드바이저 평점 5.0/5

Rieza Kristiell... Z TripAdvisor 인증 리뷰

We booked a flight/hotel package through Expedia which included daily breakfast for 3 (toddler and 2 adults) for 2 weeks. Very nice atmosphere, clean, staff are super friendly and helpful and attended to our needs - especially George who helped us a few times including calling for our cab to the airport and helping us with our bags. Overall a wonderful experience. They have a large beautiful playroom which my daughter enjoyed every day. Just a 5 minute walk to the main train station (elevator can be found at Dongdaemun Design Plaza for anyone with a stroller), and there are bus stops just a couple minutes walk away. They also have a free shuttle bus that runs from Wednesday to Sunday to a handful of tourist areas. Buffet breakfast was amazing - variety of Korean and Western dishes in a beautiful restaurant - looked forward to it every morning. Only thing to keep in mind is they do have a washer/dryer which was a major plus for us but the dryer doesn’t actually dry the clothes 100% no matter how long you have them in for and no more how little amount of clothing you have in the machine. Dried them maybe 60%. So we asked for a dryer rack and just did our laundry/hanging to dry daily after finding out. Apparently this was the case for all machines in the building according to staff and not just ours. Also keep in mind that if you take out the card key from your room it not only turns off the lights but also the fridge and anything else that runs on electricity. Found out about this a week into our stay (we don’t travel/stay at hotels much so I thought it was only for the lights). These were only minor issues for us although would have been nice to be informed of them when we first arrived (maybe it was indicated in their hotel hand outs but I don’t remember seeing it). Otherwise great hotel and we would stay here again next time we are in Seoul! Thank you!

위치가 좋음

고객 평점 5.0/5

이. 가족 - 전체(All) 통지 확인

서울시내 유일한 패밀리룸! 룸이 넓어 4인가족 투숙하기 만족합니다.

K. Hyunjoo님께, Novotel Ambassador Seoul Dongdaemun Hotels & Residences 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다. 당직 지배인 허성환 배상

좋은 숙박

고객 평점 3.5/5

L. H. 가족 - 전체(All) 통지 확인

수영장, 조식 좋았습니다. 키즈 카페 좋았습니다. 하지만, 숙소 이불내 먼지가 많았으며 잘때 간지러웠습니다. 이물내 커버와 침대 보는 자주 교체 바랍니다.

L. Han jin님께, Novotel Ambassador Seoul Dongdaemun Hotels & Residences 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다. 당직지배인 오찬웅 배상

Wonderful Experience for our Family

트립어드바이저 평점 5.0/5

hc1283 TripAdvisor 인증 리뷰

I recently stayed in a Residence Premiere Bedroom with my family, for four nights in June/July 2024. We had a fantastic experience, from pre-reservation to post-check-out. The entire staff was so attentive and responsive. Reservations answered many of my questions before I booked my stay. The crib for our two-year old was set up prior to our arrival. Concierge arranged for our transportation, delivery of our luggage to a different hotel, and helped us throughout our stay. Our Residence Premiere room was spotless and very well equipped, with a large fridge, laundry/washer, air dresser, stovetop and basic cookware. Perfect for our family with two young kids. Our entire family also enjoyed the indoor pool each morning. The location was also perfect for us. It is in a quieter part of Seoul (compared to where we've stayed before), near the DDP, three metro lines, and also has many conveniences/food options nearby. We have stayed in several high-end hotels in Seoul at this point, and it is safe to say that our next stay will most likely be back at this Novotel. Thank you for a wonderful experience!

It could be nice, but it turned out to be a bad story with horrible customer service.

트립어드바이저 평점 2.0/5

LouisG1400 TripAdvisor 인증 리뷰

The hotel has nice things to offer. Unfortunately, my review is blinded by my own bad experience. I travelled with my son, who is 18 years old. Seoul is a city full of value-for-money hotels, but because the weather is very hot, and we come from a cold country and will enjoy the summer, we decided to book a Novotel because of its modern and beautiful rooftop pool. We booked through Accor, which we thought was the hotel's website, as it is the one you are linked to via Google. We also checked via Exspedia, as I'm a Gold member there.   When we arrived, we were informed that the rooftop pool was restricted to people under 19. The reason is that the hotel wishes to provide a social experience for the guests in the pool. We could use the indoor pool, but that wasn't in our interest, as we could do this at home, and as other hotels in Seoul offer, for less.  I noted that this information wasn't provided on their website (Accor), Expedia, or Hotels.com. I also told them that the legal age in the EU and the US is 18, and nobody would have looked if their young adults could swim in a hotel pool at that age, especially since the hotels call themselves "family friendly.". In South Korea, the legal age is now 19, but the rule wasn't a law. It was an internal hotel rule made for, I don't know..., especially since the pool was more or less empty. I can understand they don't wish for a youth party, but I don't think the two others Monday morning in the pool would mind an 18-year-old young man swimming with his father in the same Pool. The manager stuck to the rule, even though I asked them to use common sense. I have also checked other five-star Accor hotels in Seoul and Pullman; nobody has the same restrictions. I have travelled to 162 countries, and my son, 87, and I have never experienced he has not been welcome in the pool, even at hotels far higher standard than Novotel. My son actually learned to swim in Novotels' outdoor pool in Buenos Aires! The manager said the rule was mentioned on their own website that it wasn't Accor, even though the hotel is owned by Accor, but "Ambassador Hotel", a link long down on Google. When I looked, it was mentioned, with very small letters under a link. After our arrival, they changed it to a bit more visible, but it is still on a website nobody outside Korea knows about and is not easy to find.   I asked the manager for compensation, but first, after three attempts and a direct question, can we at least get one breakfast? The manager gave us one breakfast the following day, but it wasn't his idea, and he didn't look happy. After serval emails, we also were told we could contact them for late check-out; we got one, 1 PM instead of 12PM! Increde bad customer service. We are heading back to Seoul for some extra days next week. It was my plan to book Novotel again, but now never. I will not stay at a hotel with a manager who is so upset by his rules that it beats common sense and a manager who thinks my 18-year-old son. or any other 18-year-old person in company with a parent can behave in the pool.

Dear Valued Guest, Warm greetings from Novotel Ambassador Seoul Dongdaemun Hotels & Residences. On behalf of the management and staff of Novotel Ambassador Seoul Dongdaemun Hotels & Residences, we very appreciate your comments regarding your experience at our hotel. First of all, we sincerely apologize for the inconvenience you experienced, especially during such a special vacation with your family. We apologize for any confusion and inconvenience regarding the age limit of our rooftop pool and the rooftop pool regulation. We are taking immediate steps to ensure this information is more transparent. Please know that during your stay, we appreciated the opportunity to address your concerns and for allowing us to resolve them. But we apologize regarding the staff's responsiveness, and we will work to improve to provide a more satisfactory experience in the future. Your feedback is invaluable, and we are committed to making the necessary improvements. Should you choose to stay with us again, we will take this as an opportunity to review and ensure better service in the future. Once again, we sincerely apologize for any inconvenience caused during your stay. Thank you very much again for sharing your experience, and we hope your next visit will be much more pleasant than the previous one. Sincerely, Kevin Choi General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residences

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,216 리뷰 9.6/10 위치
  • 1,424 리뷰 8/10 객실
  • 1,195 리뷰 8.5/10 서비스
  • 13 리뷰 9.6/10 인터넷 가격
  • 580 리뷰 8.2/10 청결도
  • 436 리뷰 7.9/10 편의 시설
  • 363 리뷰 8.4/10 조식
  • 329 리뷰 9/10 분위기

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서울 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다(조식 및 추가 서비스 제외). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.