Mercure Paris Gennevilliers Hotel 4 stars

Customer review rating (ALL Rating) 3.8/5 586 reviews

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Mercure Paris Gennevilliers Hotel - Image 1
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Mercure Paris Gennevilliers Hotel - Image 3
Mercure Paris Gennevilliers Hotel - Image 4
3, Avenue Des Louvresses, Zac Des Louvresses, 92230 GENNEVILLIERS, France

Description

Hotel extras

  • Spacious rooms accommodating from 1 to 4 people, with double or twin beds.

  • A bed made in France that you won't want to leave

  • Private paid parking

  • 4 meeting rooms for up to 60 people

  • Brand new hotel opened in 2018

Our accommodation(s)

Hotel location

Mercure Paris Gennevilliers Hotel

3, Avenue Des Louvresses, Zac Des Louvresses
92230 GENNEVILLIERS
France

GPS:48.940376798143966, 2.305314020195519

Telephone
Fax +33 1 47 90 71 11

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE CHARBON

Welcoming decor, a light, airy restaurant, seasonal cuisine... welcome to the Charbon! Whether for a business lunch, a solo dinner or a meeting, take a seat and enjoy what we have to offer! On fine days, you can take advantage of our terrace.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  586 reviews

TripAdvisor Rating  3.5/5  110 reviews

good stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

everything ok apart from an electricity brake during the breakfast

Room was too hot and could not set temperature

Customer review rating 1.0/5

H. Solo - Confirmed reviews ALL

See subject

Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the discomfort you experienced due to the heat in your room. We understand how important a comfortable environment is, and we regret that we did not meet your expectations in this regard. Please know that we will review the temperature control settings in your room to ensure that future guests have a more pleasant stay. If you visit us again, don’t hesitate to let us know if you need any assistance with adjusting the temperature or anything else to enhance your comfort. We truly appreciate your understanding and look forward to welcoming you back soon. Sincerely, C.MARAIS Manager

good holten

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

good hotel, just cannot modify the hot cooler in the room ... general problem

Dear Guest, We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We nevertheless apologize regarding the hot cooler in the room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, C.MARAIS Manager

Customer review rating 3.5/5

Félix F. Couples - Confirmed reviews ALL

It was a nice stay

Dear FELIX F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gennevilliers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

There was no possibility to have something to eat.

Customer review rating 2.0/5

Dominique Business - Confirmed reviews ALL

Disappointed as the restaurant was full and no options available to have food delivered to room (service not available)

Dear Mr Dominique, We would like to thank you for your recent stay at Mercure Paris Gennevilliers and for taking the time to share your feedback regarding your experience at our restaurant. We sincerely regret that the restaurant was fully booked during your visit and that no room service option was available to accommodate your dining needs. Please accept our apologies for the inconvenience caused. Your comments are extremely valuable to us, as they help us identify areas for improvement and ensure a better experience for all our guests. We are actively reviewing our services to explore solutions that can provide more flexible dining options in such situations. We truly hope to have the opportunity to welcome you again and provide you with a seamless and enjoyable experience. Should you have any further concerns or suggestions, please do not hesitate to reach out to us directly. Thank you for choosing Mercure Paris Gennevilliers. Kind regards,

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Other web-users rate our hotel

  • 106 reviews 6.1/10 Location
  • 364 reviews 5.2/10 Room
  • 318 reviews 7/10 Service
  • 173 reviews 5/10 Comfort
  • 141 reviews 6.1/10 Cleanliness
  • 128 reviews 3.5/10 Food
  • 100 reviews 4.9/10 Breakfast
  • 55 reviews 4.6/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.