Dear Mr. M., Thank you for taking the time to share your wonderful feedback with us. We are delighted to learn that you had an excellent stay and that our team's service made such a positive impression. It is especially rewarding to know that you enjoyed your accommodation, dining experiences, fitness facilities, pool, and the Fairmont Gold experience. We are also pleased that your welcome amenity exceeded your expectations and that you felt well recognized as a valued Diamond member. Your perfect recommendation scores for both our hotel and the ALL loyalty program mean a great deal to us. Recognition such as yours motivates our team to continue delivering memorable experiences for our guests. Thank you once again for your kind words and loyalty. We look forward to welcoming you and your family back for another exceptional stay in the near future. Warmest regards, Michelle Dagdag Guest Experience Executive

Dear Mr. D., Thank you for taking the time to share your feedback regarding your recent stay at Fairmont Makati and for your continued loyalty as an ALL Gold member. We are delighted to know that you appreciated our convenient location, the warm hospitality of our team, and the exceptional breakfast experience. It is especially rewarding to receive recognition for our colleagues at the hotel entrance, reception, and breakfast service, and we will be pleased to share your kind comments with them. However, I am truly sorry to learn about the unpleasant odor you experienced in your room, which negatively impacted your comfort and overall stay. Please accept our sincere apologies for this inconvenience. We understand how important a fresh and welcoming environment is, and it is disappointing to know that we fell short of your expectations in this regard. Your feedback regarding the condition of the room and your observations concerning the carpeting and need for renovation have been noted and shared with the appropriate teams for review. Guest feedback such as yours is instrumental in helping us identify areas where improvements are needed. Thank you once again for your candid feedback and for highlighting both the strengths and areas for improvement during your stay. We sincerely hope to have the opportunity to welcome you back and provide you with a much more enjoyable experience in the future. Warmest regards, Michelle Dagdag Guest Experience Executive

Dear Ms. F., Thank you for taking the time to share your feedback. We are delighted to hear that you had a positive experience at Fairmont Makati. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Warmest regards, Michelle Dagdag Guest Experience Executive

Dear Ms. M., Thank you for your wonderful feedback regarding your recent stay at Fairmont Makati. We are delighted to hear that you found our team to be attentive and professional, and that you enjoyed the cleanliness and spaciousness of your room. It is also gratifying to know that our dining options met your expectations. Your recommendation is greatly appreciated, and we look forward to welcoming you back in the future. Warmest regards, Michelle Dagdag Guest Experience Executive

Dear Mr. H., Thank you for your kind words regarding your exceptional stay at our hotel. We are delighted to hear that you appreciated our staff's warm greetings, the quality of our bedding, as well as the cleanliness and tranquility of our establishment. Your feedback is highly valued. Warmest regards, Michelle Dagdag Guest Experience Executive

Dear Ms. B., Thank you for your kind feedback regarding your enjoyable stay at Fairmont Makati. We appreciate your compliments about our attentive staff and the diverse breakfast offerings. We look forward to welcoming you back, allowing you more time to explore our various services. Warmest regards, Michelle Dagdag Guest Experience Executive

Dear Ms. L., Thank you for your kind words regarding your recent stay with us. We are delighted to know that you had a perfect experience and appreciate our recognition for loyal Accor clients. We look forward to welcoming you back on your next visit. Warmest regards, Michelle Dagdag Guest Experience Executive

Dear Mr. G., Thank you for your kind words regarding your recent stay at Fairmont Makati. We are delighted to hear that you enjoyed our spacious rooms, attentive staff, and exceptional dining options. It is also wonderful to know that you appreciated our Gold Lounge and the lovely pool facilities. Your positive feedback serves as a great motivation for our team to continue providing excellent service. Sincerely, Michelle Dagdag Guest Experience Executive

Dear Mr. D., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed a wonderful week at our establishment and appreciated the high-quality service. Your feedback is invaluable to us, and we look forward to welcoming you back in the future. Sincerely, Michelle Dagdag Guest Experience Executive

Dear Ms G., Thank you for taking the time to share your feedback with us. We are delighted to know that you found our team professional and caring. Your kind recognition of our colleagues truly means a lot, as we continuously strive to provide warm and attentive service to all our guests. At the same time, we appreciate your honest comments regarding the condition of the rooms. Please rest assured that your feedback has been shared with the relevant team, as we continuously review opportunities to enhance and improve our facilities to ensure a more comfortable stay for our guests. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back and providing you with an even better experience in the future. Warmest regards, Sam Gil Guest Experience Manager

Dear Mr. L., Thank you for your wonderful feedback. We are thrilled to hear that you had an excellent experience with our service, room amenities, and breakfast offerings. Your kind words about our team are greatly appreciated, as they strive to provide outstanding hospitality. Sincerely, Michelle Dagdag Guest Experience Executive

Dear Mr. L., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated our welcoming atmosphere and the exemplary service provided by our team. Your kind words motivate us to continue delivering exceptional experiences for our guests. Sincerely, Michelle Dagdag Guest Experience Executive

Dear Mr. L., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our staff attentive and the location convenient for your needs. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future. Sincerely, Michelle Dagdag Guest Experience Executive

Dear Mr. S., Thank you for your wonderful feedback regarding your recent stay at Fairmont Makati. We are delighted to hear that you appreciated our ideal location, spacious accommodations, and the quality of service provided by our dedicated staff. It is our goal to ensure every guest feels welcomed and well taken care of. Your kind words inspire our team to continue delivering exceptional experiences. Sincerely, Michelle Dagdag Guest Experience Executive

Dear Mr. T., Thank you for choosing Fairmont Makati for your stay. We are delighted to know that you found our welcome and service to be perfect. Your loyalty as a Platinum member is truly appreciated, and it’s a pleasure to hear that your experience was smooth and lived up to your expectations. We look forward to welcoming you back very soon for another exceptional stay. Sincerely, Michelle Dagdag Guest Experience Executive

Dear Mr. B., Thank you so much for your wonderful review! We’re thrilled to hear that you had an excellent stay with us. It’s great to know that our location and the service provided by our team contributed to making your business trip a success. As a Platinum member, your loyalty is truly appreciated, and we’re grateful for your continued trust in us. We always strive to provide a seamless experience for our guests, and we’re delighted that we were able to meet your expectations. We look forward to welcoming you back on your next visit, and please don’t hesitate to let us know if there’s anything we can do to make your future stays even more enjoyable. Sincerely, Michelle Dagdag Guest Experience Executive

Dear Mr. O., It was nice to meet you and your son. We sincerely thank you for your positive evaluation and your kind comments regarding our location, our hospitality, and our buffet. It is a pleasure to know that you enjoyed your stay with us. We hope to see you again in Fairmont and that you will have a chance to see our wonderful beaches and islands. Sincerely, Aubrey Ada Hotel Manager

Dear Mr. A., Thank you for taking the time to share your wonderful experience at Fairmont Makati. We are absolutely thrilled to hear about your exceptional experience with us. It’s always a pleasure to know that our team, especially Franklin and Jaime, was able to make your stay memorable with their personalized service. We take great pride in creating unique and meaningful experiences for our guests, and it’s wonderful to see that reflected in your feedback. We’re glad that our concierge team could assist with organizing a city tour and ensure your purchase was well taken care of while you traveled, showcasing the level of service we strive to offer at all times. We’re also pleased you enjoyed our location, facilities, and dining options, and it’s fantastic to hear that your upgrade and breakfast experience were up to your expectations. It’s a shame you didn’t have time to try the spa, but we hope you’ll have the opportunity to enjoy those relaxing facilities on your next visit. We sincerely appreciate you recognizing the service excellence at Fairmont Makati and your mention of Franklin and Jaime. Your feedback truly encourages us to continue delivering the highest standards of luxury and service. We can’t wait to welcome you back and create even more wonderful memories. Sincerely, Michelle Dagdag Guest Experience Executive