Raffles Singapore 5 星

客户意见评级 (ALL 评级) 4.8/5 1,640 评论

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1 Beach Road, 189673 新加坡, 新加坡

描述

酒店其他优惠

  • 获得 ALLSAFE 认证标志

  • 2019 年 8 月历经全面且注重历史细节的修复后重新开业

  • 位于市中心，距滨海湾、市政厅、牛车水等仅数步之遥

  • 全套房住宿，配备 24 小时莱佛士管家服务

  • 九家全新餐厅与酒吧，彰显名厨主理概念

我们的客房

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酒店位置

Raffles Singapore

1 Beach Road
189673 新加坡
新加坡

GPS:1.294, 103.855

电话
传真 +65 6339 7650

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.8/5  1,640 评论

客户意见评级 4.5/5

Ye X. 情侣住宿 - 所有已确认评论

所有都非常好，除了我一进门的时候，惊喜的打开欢迎卡片和电视的欢迎界面，开头就写着：Mr. X.，我觉得这么棒的一个酒店，至少要弄对入住客人的性别吧，其他都非常完美

Dear Ye X., Thank you for sharing your feedback. We’re thrilled to hear that you enjoyed the hotel’s location, ambiance, and the comfort of our bedding. It’s wonderful to know you had a relaxing stay. We sincerely apologise for the error with the welcome card and the TV greeting. We understand how important these details are, and we will certainly review our processes to ensure that such oversights are avoided in the future. We truly appreciate your understanding and are glad that, overall, your experience with us was so positive. We hope to welcome you back soon for another perfect stay. Yours faithfully, Thomas Goval Hotel Manager Raffles Hotel Singapore

客户意见评级 2.5/5

Mengyun Z. 商务住宿 - 所有已确认评论

首先入住之后的巧克力是管家用手放的，没有使用工具，手是端着新加坡司令和巧克力进屋的，直接用手触碰巧克力。并且给我安排了一间挨着厨房的房间，一晚上都很吵

Dear Mengyun Z., Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our prime location and the overall setting of Raffles. However, we deeply regret that certain aspects of your experience did not meet the high standards we strive for. We sincerely apologise for the concerns you raised regarding the handling of the chocolate amenity upon your arrival and the noise from your suite. These are certainly not the experiences we wish to provide, and we will be reviewing these details with our team to ensure that such situations are addressed. We appreciate your valuable insights and hope to have the opportunity to welcome you back for another flawless stay. Yours faithfully, Thomas Goval Hotel Manager Raffles Hotel Singapore

客户意见评级 5.0/5

Yufei D. 商务住宿 - 所有已确认评论

被酒店的故事深深吸引，开会期间有被管家细心照顾，这里的叻色Lasak是我吃过的最好吃的，辣中带甜，奶味十足。Jeremy的餐厅也很有创意。即便不住酒店也不能错过经典long bar，虽然我更喜欢writers bar，适合绅士，适合文艺范。

Dear Yufei D., Thank you for your wonderful review. We’re delighted to hear that you were captivated by the history and charm of Raffles, and that our butler team ensured your meeting was so well taken care of. It’s a pleasure to know you enjoyed our signature laksa and the creative cuisine at Jereme Leung’s restaurant, as well as the timeless atmosphere of both the Long Bar and the Writer’s Bar. We appreciate your thoughtful feedback on language support and beverage options, and your kind compliments on the overall dining standards and service flow. We hope to have the pleasure of welcoming you back soon for another memorable stay steeped in history and refined hospitality. Yours faithfully, Thomas Goval Hotel Manager Raffles Hotel Singapore

客户意见评级 4.0/5

Miao H. 家庭住宿 - 所有已确认评论

给我办理入住的服务人员非常好，但是入住之后，来给我送新加坡司令的管家，我很不满意，放下酒，也不介绍，也没有带巧克力，特别着急就走了，想问她一些酒店的环境什么的，都来不及问，，我不明白为什么，后来我在房间订餐，来的也不是下午送酒的管家，第二天早上在餐厅吃早餐，我点的咖啡，不但让我催促到第二次才上，还给我上错了，旁边的外国人，在我们后面点的都上完了，这是什么意思？

Dear Miao H., Thank you for taking the time to share your feedback. We are truly sorry to learn that certain aspects of your stay did not meet your expectations. Please accept our sincere apologies for the lapses you experienced in both butler and breakfast service. This certainly does not reflect the level of care and attentiveness we strive to uphold. Your comments have been shared with the respective teams for their immediate attention and improvement. We are, however, pleased to hear that your arrival experience and the colleague who assisted you during arrival left a positive impression. Your kind words will be shared with her. We truly value your feedback, as it helps us refine our service standards, and we hope to have another opportunity to welcome you back for a seamless and fully satisfying stay. Yours faithfully, Thomas Goval Hotel Manager Raffles Hotel Singapore

客户意见评级 2.5/5

Dong C. 家庭住宿 - 所有已确认评论

体验感不好，押金不退，现在已经第17天了！请酒店重视！预授权额度不退！而且没有结账清单

Dear Dong C., Thank you for sharing this with us. We are genuinely sorry for the inconvenience and frustration you have experienced regarding the pre-authorisation and the absence of a final invoice. A delay of this length is certainly not the standard we strive to uphold, and we fully understand how disappointing this must be, especially after your departure. Please be assured that your comments have been taken very seriously. Our team will urgently review the status of the pre-authorisation release and the billing records associated with your stay so that we may provide you with a clear and prompt resolution. This should never have caused you such inconvenience, and we regret that your experience fell short of expectations. Your feedback is important, and we are grateful you took the time to bring this to our attention. We hope to restore your confidence in us and welcome the opportunity to provide a smoother and more reassuring stay in the future. Yours faithfully, Thomas Goval Hotel Manager Raffles Hotel Singapore

其他网络用户评价我们的酒店

  • 320 评论 9.5/10 位置
  • 588 评论 9.1/10 房间
  • 1,116 评论 9.1/10 服务
  • 463 评论 9.6/10 氛围
  • 349 评论 8.7/10 设施
  • 335 评论 8.4/10 食物
  • 196 评论 9/10 舒适度
  • 149 评论 8.8/10 早餐

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