Raffles Singapore 5 星

Dear Yan L., Thank you for sharing such wonderful reflections on your birthday stay with us. We are truly delighted to know that your experience was such a memorable and enjoyable one, and that the service, surroundings and comforts of the hotel left such a positive impression. Your kind words are deeply appreciated, and we are equally grateful for your thoughtful observations regarding the missing dental tumbler and the toothpaste packaging provided in the room. While we are pleased that these did not overshadow your overall experience, your feedback is invaluable as we continually refine the comfort and convenience we offer our guests. It was our privilege to celebrate this special occasion with you, and we look forward to welcoming you back to Raffles Singapore for many more cherished moments in the future. Yours faithfully, Thomas Goval Hotel Manager Raffles Hotel Singapore

Dear Zhiyuan X., Thank you for your wonderful reflections. We are truly delighted to know that Raffles Singapore was the highlight of your visit to Singapore and that every aspect of your stay left such a positive impression. We are especially pleased to hear your kind recognition of Roslee for the memorable heritage tour. Your gracious words will be shared with him and the wider team, who will be heartened to know they contributed to making your experience so special. We look forward to welcoming you back for another exceptional stay at Raffles Singapore. Yours faithfully, Thomas Goval Hotel Manager Raffles Hotel Singapore

Dear Quan Z., Thank you for sharing your feedback following your stay with us. We are pleased to know you enjoyed the convenient location, cleanliness, and overall experience at Raffles Singapore. At the same time, we are truly sorry to hear that your breakfast experience did not fully meet expectations, particularly in terms of service attentiveness and menu variety, including options suitable for younger guests. Please be assured that your comments have been shared with our culinary and service teams for careful review as we continue to enhance both inclusivity and selection. We also note your feedback regarding team interaction, check-out experience, and WiFi connectivity, and we will review these areas to ensure a more seamless and consistent guest experience. Thank you once again for your valuable insights. We do hope to have the opportunity to welcome you back for a more refined and effortless stay in the future. Yours faithfully, Thomas Goval Hotel Manager Raffles Hotel Singapore

Dear Kejian Z., Thank you for taking the time to share such a detailed and balanced reflection of your stay. We are delighted to know that you enjoyed the elegance and spaciousness of our newly renovated suite, the cleanliness of the hotel, the breakfast experience, and the memorable moments at Long Bar. We are especially pleased to hear your kind recognition of Roslee and the History Tour. Your generous words will be shared with him, and he will be deeply encouraged to know he contributed so meaningfully to your visit. At the same time, we sincerely regret the aspects of your stay that fell short of expectations, particularly the delay in butler engagement upon arrival, the missed welcome amenity, the challenges encountered during breakfast ordering, and the inconvenience experienced during check-out. This is not the seamless and intuitive experience we strive to provide, and your feedback is truly valuable in helping us refine our processes—especially during peak periods. Please be assured that your comments have been shared with the relevant teams for careful review and improvement, including service coordination, guest communication, and billing accuracy. We are grateful for your honest feedback and for choosing Raffles Singapore as part of your journey. We do hope to have the opportunity to welcome you back in the future for a smoother and more effortless experience that fully reflects the spirit of Raffles. Yours faithfully, Thomas Goval Hotel Manager Raffles Hotel Singapore