Raffles Singapore 5 星

客户意见评级 (ALL 评级) 4.8/5 1,734 评论

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Raffles Singapore - Image 1
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1 Beach Road, 189673 新加坡, 新加坡

描述

酒店其他优惠

  • 获得 ALLSAFE 认证标志

  • 2019 年 8 月历经全面且注重历史细节的修复后重新开业

  • 位于市中心，距滨海湾、市政厅、牛车水等仅数步之遥

  • 全套房住宿，配备 24 小时莱佛士管家服务

  • 设有八种不同特色的餐厅与酒吧，涵盖异域菜系，风味丰富多元。

我们的客房

预订此酒店
客房 1

酒店位置

Raffles Singapore

1 Beach Road
189673 新加坡
新加坡

GPS:1.294, 103.855

电话
传真 +65 6339 7650

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.8/5  1,734 评论

客户意见评级 4.0/5

Jinghua Z. 家庭住宿 - 所有已确认评论

Dear Jinghua Z., Thank you for taking the time to share your feedback with us. We are pleased to know that you enjoyed our central location, the beauty of our historic property and the breakfast experience. It is heartening to learn that these aspects contributed positively to your stay. At the same time, we are sincerely sorry to learn of the issues you encountered with the power outlets and the sound insulation within your suite. These concerns are regrettable and do not reflect the level of comfort and seamless experience we strive to provide for our guests. Please be assured that your feedback has been shared with the relevant teams for careful review. We truly appreciate you bringing these matters to our attention, as it helps us continue to refine and enhance our guest experience. We hope to have the opportunity to welcome you back for a more enjoyable and restful stay in the future. Yours faithfully, Thomas Goval Hotel Manager Raffles Hotel Singapore

客户意见评级 5.0/5

Grace F. 商务住宿 - 所有已确认评论

Dear Grace F., Thank you for your wonderful feedback. We are truly delighted to know that you had a perfect stay with us and that your experience at Raffles Singapore was such a positive one. It is especially rewarding to see your perfect ratings across all aspects of your visit, including arrival, accommodation, cleanliness, breakfast, service, departure, and WiFi. Your kind recognition of our team means a great deal to us, and we are pleased to know that every colleague you encountered contributed positively to your stay. We are also delighted that you enjoyed our dining experiences, concierge service, butler service, and sustainability initiatives. Your appreciation of these experiences serves as wonderful encouragement to our team, who are dedicated to delivering exceptional and memorable hospitality. Thank you once again for your generous feedback and kind recommendation, Grace F.. We truly appreciate your support and very much look forward to welcoming you back for another perfect stay at Raffles Singapore. Yours faithfully, Thomas Goval Hotel Manager Raffles Hotel Singapore

客户意见评级 5.0/5

Chun L. 单人住宿 - 所有已确认评论

Dear Chun L., Thank you for your wonderful feedback. We are delighted to know that you had such an enjoyable stay with us and that you appreciated our central location and overall guest experience. It is especially rewarding to see your perfect ratings across many aspects of your visit, including arrival, accommodation, cleanliness, service, and our facilities. Your kind recognition of our team and our sustainability initiatives is greatly appreciated and serves as meaningful encouragement for all of us. At the same time, we thank you for sharing your observations regarding the sound from the upper floor and your breakfast experience. We understand how this may have impacted your comfort, and your feedback will be shared with the relevant teams as we continue to improve both room experience and dining offerings. We are pleased to know that you enjoyed our dinner, fitness centre, and pool, which contributed positively to your stay. Thank you once again for your kind recommendation. We very much look forward to welcoming you back for another exceptional and seamless experience at Raffles Singapore. Yours faithfully, Thomas Goval Hotel Manager Raffles Hotel Singapore

客户意见评级 5.0/5

Xue Y. 家庭住宿 - 所有已确认评论

Dear Xue Y., Thank you for taking the time to share your feedback with us. We are delighted to know that you enjoyed your stay and that the attentive service provided by your butler contributed positively to your experience. It is also wonderful to hear that you found our History Tour engaging and enjoyable. We sincerely appreciate your suggestion regarding clearer directions to the hotel lobby within the commercial district. Your feedback is valuable to us and will be carefully considered as we continually seek to enhance the arrival experience for our guests. Thank you once again for your kind recognition of our butler team and for your thoughtful feedback. We hope to have the pleasure of welcoming you again for another comfortable and memorable stay at Raffles Singapore. Yours faithfully, Thomas Goval Hotel Manager Raffles Hotel Singapore

客户意见评级 2.5/5

Hongjun G. 朋友住宿 - 所有已确认评论

Dear Hongjun G., Thank you for taking the time to share your feedback. We are deeply concerned to learn about the incident involving the bathroom light fixture during your stay. Most importantly, we sincerely regret the distress and inconvenience this caused. Guest safety is of the utmost importance to us, and we are very sorry that both the incident itself and the subsequent handling of the situation did not meet your expectations. We also regret that the repair process took longer than it should have and that you felt the response lacked the level of care, empathy, and service recovery that such a situation warranted. Your comments regarding the absence of a meaningful apology and the overall handling of the matter are taken very seriously and will be shared with the relevant teams for review. While we are pleased that your arrival experience was positive and that the cleanliness of the room was generally satisfactory, we are sorry that concerns regarding suite maintenance, furniture condition, and service delivery negatively impacted your overall impression of the stay. Thank you again for bringing these matters to our attention. Your feedback is invaluable as we continue to improve both our facilities and the quality of service we provide. We hope to have the opportunity to welcome you back for a more comfortable, seamless, and reassuring stay at Raffles Singapore. Yours faithfully, Thomas Goval Hotel Manager Raffles Hotel Singapore

其他网络用户评价我们的酒店

  • 366 评论 9.3/10 位置
  • 685 评论 9/10 房间
  • 1,253 评论 8.9/10 服务
  • 573 评论 9.6/10 氛围
  • 406 评论 9.3/10 设施
  • 372 评论 8.5/10 食物
  • 231 评论 8.5/10 舒适度
  • 163 评论 8.7/10 早餐

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