Raffles Singapore 5 星

客户意见评级 (ALL 评级) 4.8/5 1,660 评论

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1 Beach Road, 189673 新加坡, 新加坡

描述

酒店其他优惠

  • 获得 ALLSAFE 认证标志

  • 2019 年 8 月历经全面且注重历史细节的修复后重新开业

  • 位于市中心，距滨海湾、市政厅、牛车水等仅数步之遥

  • 全套房住宿，配备 24 小时莱佛士管家服务

  • 九家全新餐厅与酒吧，彰显名厨主理概念

我们的客房

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酒店位置

Raffles Singapore

1 Beach Road
189673 新加坡
新加坡

GPS:1.294, 103.855

电话
传真 +65 6339 7650

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.8/5  1,660 评论

客户意见评级 5.0/5

Ting W. 单人住宿 - 所有已确认评论

酒店干净，服务好，设施新

客户意见评级 5.0/5

Yilang Z. 朋友住宿 - 所有已确认评论

环境非常好，屋内设备智能

Dear Yilang Z., Thank you for taking the time to share your thoughtful feedback following your stay at Raffles Singapore. We are delighted to know you enjoyed the surroundings of the hotel, the comfort of your accommodation, and the attentiveness of our service overall. At the same time, we sincerely regret the oversight upon your arrival and understand how important a warm and attentive welcome is after a journey. Your comments regarding the arrival experience, as well as breakfast selection, have been carefully noted and shared with the relevant teams for review and improvement. We truly appreciate your valuable feedback and thank you for giving us the privilege of hosting you. We hope to have the opportunity to welcome you back for an even more seamless and memorable experience in the future. Yours faithfully, Thomas Goval Hotel Manager Raffles Hotel Singapore

客户意见评级 4.0/5

Xiaoxia Z. 家庭住宿 - 所有已确认评论

希望下次入住，能优化洗澡水的压力。这个水压，没办法洗头

Dear Xiaoxia Z., Thank you for taking the time to share your feedback with us. We are pleased to know that many aspects of your stay were enjoyable, particularly the breakfast selection and overall experience. At the same time, we sincerely regret that the water pressure in the shower did not meet your expectations, affecting your comfort. This is not reflective of the standards we strive to provide, and your comments have been noted for careful review and improvement. Your feedback is truly appreciated, and we hope to have the opportunity to welcome you back for a more seamless and fully satisfying stay. Yours faithfully, Thomas Goval Hotel Manager Raffles Hotel Singapore

客户意见评级 5.0/5

Yanni M. 单人住宿 - 所有已确认评论

这次在莱佛士的入住整体体验非常好。4月13日一早6点到达，工作人员依然非常耐心地协助办理相关手续，并妥善安排了行李寄存（包括14日下午的寄存也很顺利），让人一开始就感到轻松和安心。 入住时还收到了房型升级的惊喜，房间优雅舒适。欢迎提供的新加坡司令也很有仪式感，是一次很难忘的细节体验。 酒店的历史之旅也非常值得推荐，导游Nazir Yusof讲解生动且富有感染力，让人更深入地了解酒店与新加坡历史的联系。 另外一个让我印象很深的细节是早餐时有中国员工用中文主动询问用餐感受，在异国他乡能有这样的沟通体验，让人感觉非常亲切。 整体来说，所有员工都非常热情、专业且细致，让人感到被重视和被用心对待。这是一段非常愉快且有记忆点的入住体验，未来如果有机会还会再次选择莱佛士。

Dear Yanni M., Thank you for sharing such a gracious and detailed reflection of your stay. We are truly delighted to know that your experience at Raffles Singapore was both elegant and memorable from the very beginning. It is especially heartening to hear that your early arrival was handled with care and ease, and that the thoughtful room upgrade, along with the welcome Singapore Sling, added a special touch to your stay. We are also pleased that you enjoyed the heritage tour led by Nazir, whose engaging storytelling brings the history of the hotel to life so vividly. Your kind mention of the breakfast experience, particularly the warm interaction in Chinese, is deeply appreciated. It means a great deal to know that such thoughtful gestures made you feel at ease and truly welcomed. We are sincerely grateful for your generous words about our team. While you may not recall their names, your appreciation will certainly be shared with all, as it reflects the spirit of attentive and heartfelt hospitality we strive to deliver. We very much look forward to welcoming you back for another refined and memorable stay at Raffles. Yours faithfully, Thomas Goval Hotel Manager Raffles Hotel Singapore

客户意见评级 4.5/5

Lirong Z. 家庭住宿 - 所有已确认评论

我们这次家庭出行预定了两间房，很高兴其中一间给升级了房型。酒店很漂亮，员工也很热情周到。早餐很丰富，尤其感谢早餐厅一位会说中文的年轻小伙子员工很贴心地给我和家人们介绍并推荐了许多菜品。标题提到的欠佳体验主要是客房部，第一件事是一间房间没有送巧克力，打了电话后才给送。第二件事是我们希望多要一个枕头、床单及毯子，不知道是没传达到位还是什么原因，客房部一开始只送了个枕头来，我们当场又打电话沟通才把毯子和床单送来

Dear Lirong Z., Thank you for taking the time to share your thoughtful feedback. We are delighted to know that you enjoyed the beauty of Raffles Singapore, the warmth of our team, and the generous breakfast experience, as well as the thoughtful upgrade extended to your family. It is especially heartening to hear your kind recognition of the young gentleman in our breakfast restaurant who spoke Chinese and took care to guide you through the selection with such attentiveness. We will be pleased to share your appreciation with him. At the same time, we sincerely regret the inconsistencies you experienced with housekeeping, particularly in the timely delivery of amenities and follow-through on your requests. This is not reflective of the seamless and attentive standard we strive to uphold, and your comments will be carefully reviewed with our team. Thank you once again for your valuable feedback and for allowing us to host your family. We hope to have the pleasure of welcoming you back for an improved and more seamless experience in the future. Yours faithfully, Thomas Goval Hotel Manager Raffles Hotel Singapore

其他网络用户评价我们的酒店

  • 366 评论 9.4/10 位置
  • 657 评论 9.2/10 房间
  • 1,239 评论 9/10 服务
  • 540 评论 9.6/10 氛围
  • 389 评论 9.1/10 设施
  • 369 评论 8.7/10 食物
  • 223 评论 8.9/10 舒适度
  • 158 评论 8.5/10 早餐

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