Dear Juan Z., Thank you for your kind words regarding your recent experience at ibis budget Singapore Clarke Quay. We are delighted to hear that you found our location convenient and our staff attentive. Your appreciation for our front desk team is truly valued. Warm regards, Janet Guest Experience Executive

Dear Zheng Z., Thank you for your positive feedback regarding our location. We appreciate your comments about the restroom size and the suggestion for a self-service laundry option. Your insights are valuable as we continuously seek to improve our guests' experience. Warm regards, Janet Guest Experience Executive

Dear Yizhou C., Thank you for your kind words regarding our location and your overall experience during your stay. We are delighted to hear that you enjoyed your time with us and appreciate your feedback. Warm regards, Janet Guest Experience Executive

Dear Gek C. L., Thank you for your kind words regarding our friendly staff and the cleanliness of your room. We are pleased to know that you had an excellent experience during your stay with us. We look forward to your next stay with us. Warm regards, Janet Guest Experience Executive

Dear YUANKANG W., We appreciate your review and feedback. We are glad that you liked the hotel location and its quiet environment. Bath towels are definitely part of the amenities we provide and there must have been some miscommunication. Additional bath towels are also available without charge from our front desk colleagues. We do hope for another opportunity to welcome you back for a better experience in the near future. Warm Regards, Teo SK Guest Relations Executive

Dear YAN C., Thank you for the perfect review rating and loving the hotel location, and our wonderful staff. We are glad that you had an enjoyable stay. In line with international hotel rates, check-in is at 3pm and complimentary early check-in can be granted from 1.00 pm onwards if available. If you arrive before 6am, an additional day rate is applicable but if you arrive at 6am onwards, 50% of the walk-in day rate is applicable. It is our hope that our hotel remains your choice of accommodation next time you are in Singapore. Warm Regards, Teo SK Guest Relations Executive

Dear Weiqi W., Thank you for your kind feedback. We are delighted to hear that you enjoyed the convenient transportation, surrounding environment, and nearby dining, shopping, and attractions during your stay. We are also pleased that you appreciated the complimentary room upgrade with a window. It is always our pleasure to make our guests’ stay more enjoyable whenever possible. Thank you again for staying with us, and we look forward to welcoming you back in the future. Warm regards, Janet Guest Experience Executive

Dear Chubin L., Thank you for your kind words regarding our prime location and nearby dining options. We appreciate your understanding of the room size, as space is indeed at a premium in Singapore. Your feedback is invaluable to us. Warm regards, Janet Guest Experience Executive

Dear Mingdi Z., Thank you for sharing your feedback. We are sorry to hear that the room did not meet your expectations and that you were disappointed with your stay experience. We would like to clarify that the room assigned was the booked Superior Double Room category, and no downgrade was made. Room assignments are system-generated based on the confirmed booking category and availability at the time of check-in. As a budget hotel in Singapore, our rooms are designed to provide essential comforts in a compact and functional layout. Room sizes, amenities, and photos are displayed on the booking platforms for guests’ reference prior to confirmation, although we understand that room perspectives in photos may sometimes appear different from the actual experience. In room chillers are also available at our higher-tier rooms with a small top up fee to enjoy the room upgrade. We appreciate your feedback and regret that the stay did not match your expectations. Thank you for taking the time to share your comments with us. Warm regards, Janet Guest Experience Executive

Dear Lin L., Thank you for your kind review. We are delighted to hear that you enjoyed our convenient location, spacious room layout for Singapore standards, rooftop pool, and the strong water pressure in the shower facilities. We also appreciate your feedback regarding the USB charging points in the Triple Family Room. Your comments are valuable and will be shared with our team as we continue looking for ways to improve convenience and comfort for our guests. Thank you once again for staying with us, and we look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Janet Guest Experience Executive