Dear Xue C., Thank you for your wonderful review and for choosing to stay with us. We are delighted to hear that you enjoyed our central location, as being just a short walk from the MRT certainly makes exploring the vibrant sights of Singapore much more convenient. It is also heartening to know that our modern facilities and overall environment met your expectations. At Hotel Waterloo Singapore - Handwritten Collection, we strive to provide a fresh and well-designed space that serves as a comfortable urban retreat for our guests. We look forward to welcoming you back for another seamless stay in the future. Warm regards, Janet Guest Experience Executive

Dear Mengying L., We are delighted to receive your wonderful feedback regarding your recent stay at Hotel Waterloo Singapore - Handwritten Collection. It is fantastic to know that our team’s hospitality and the cleanliness of our rooms left a positive impression on you, as we strive to provide a polished and welcoming environment for all our guests. Our central location in the heart of the arts district is indeed one of our greatest assets, and we are glad you found the proximity to various MRT stations convenient for your travels around the city. We also appreciate you noting the accessibility of the nearby outdoor smoking area, which helps us ensure a comfortable and fresh atmosphere within our property. We look forward to the pleasure of welcoming you back for another seamless urban experience. Warm regards, Janet Guest Experience Executive

Dear Chee R., We are absolutely delighted to receive such a perfect rating following your recent stay at Hotel Waterloo Singapore - Handwritten Collection. It is wonderful to know that our central location in the heart of the arts district and the performance of our in-room climate control contributed to a seamless experience for you. We also appreciate your specific feedback regarding the pillows. While our bedding is selected to provide high-quality support and maintain its shape over time, we recognize that pillow loft and firmness are deeply personal preferences. Your observations have been shared with our housekeeping team as we continuously look for ways to refine our room amenities. We look forward to the opportunity to welcome you back for another exceptional stay in the future. Warm regards, Janet Guest Experience Executive

Dear Tingbai H., We are delighted to hear that you had such a wonderful experience with us. It is fantastic to know that you found our beds exceptionally comfortable, as we take great pride in providing high-quality linens and mattresses to ensure our guests enjoy a restful night's sleep. We are also pleased that our central location in the heart of the arts and heritage district served you well during your visit. Thank you for choosing Hotel Waterloo Singapore - Handwritten Collection, and we look forward to welcoming you back for another seamless stay in the future. Warm regards, Janet Guest Experience Executive

Dear Yuanyuan L., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our prime location, diverse breakfast options, and the attentive service provided by our team. Your recommendation means a lot to us. We look forward to welcoming you again Warm regards, Janet Guest Experience Executive

Dear Jianbai L., We appreciate you sharing your feedback regarding your recent stay. We are truly sorry for the disruption caused by the fire alarm during the early morning hours, as we understand how vital a restful environment is for our guests. While our safety systems are designed to be highly sensitive to ensure the absolute well-being of everyone in the building, we deeply regret that this resulted in an interrupted sleep for you. We are glad to hear that our team was able to assist by extending your check-out time to provide some much-needed rest. It is heartening to know that their efforts to address the situation were well-received. Your patience and understanding are greatly appreciated, and we look forward to the opportunity to provide you with a more seamless and restorative experience during your next visit to the city. Warm regards, Janet Guest Experience Executive

Dear Pinglin Y., We are happy to hear of your positive compliments, from our convenient location to the cleanliness of your room. We strive to provide great value for our guests and look forward to welcoming you back soon. Warm regards, Janet Guest Experience Executive

Dear Jinwei Z., Thank you for sharing your feedback. We are pleased to know that you appreciated our clean environment and convenient location. We regret that noise from neighboring rooms disturbed your rest, and we understand that a peaceful stay is important. Our team is always working to maintain a quiet atmosphere, and we kindly remind all guests to be mindful of noise levels, especially in shared spaces and corridors. Your comments of the fire alarm volume and the room’s humidity will be shared with our relevant teams for review and improvement. We appreciate your feedback and hope to have the opportunity to welcome you again for a more comfortable and restful stay. Warm regards, Janet Guest Experience Executive

Dear Yuanyuan H., Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay and found our location convenient. We strive to provide a satisfying experience for all our guests. Warm regards, Janet Guest Experience Executive

Dear Xianglu Y., Thank you for sharing your feedback. We are pleased to know that you found our location convenient and well connected. Upon receiving your feedback, we immediately initiated an investigation regarding your missing belongings. Unfortunately, despite our checks, we have been unable to locate the items at this time. We understand how concerning this must be and appreciate your patience. We will continue to conduct further checks with the relevant teams, and will contact you promptly if your belongings was found. Thank you again for bringing this matter to our attention. Warm regards, Janet Guest Experience Executive

Dear Jinglei D., Thank you for sharing your thoughtful feedback. We understand how disruptive it must have been to have the room lights and curtains activate unexpectedly during the night, and we regret the impact this had on your rest and overall stay. Your comments regarding both the smart-room system and our response at check-out have been shared with the relevant teams for review. We are taking steps to ensure that such issues are identified and addressed more effectively. We are pleased to know that you appreciated our cleanliness, spacious rooms, convenient location, and artistic design, and we also appreciate your feedback regarding the breakfast selection. We value your comments and hope to have the opportunity to welcome you again and provide the comfortable, seamless experience you should expect from us. Warm regards, Janet Guest Experience Executive

Dear Xiangmei C., Thank you for your perfect rating for your stay at Hotel Waterloo Singapore - Handwritten Collection. We are delighted to hear that you appreciated our convenient location near multiple MRT stations and enjoyed the cleanliness of your room, as well as our breakfast offerings. Your satisfaction is our priority. Warm regards, Janet Guest Experience Executive

Dear Z. Yiyun, Thank you for your positive review of our hotel. We are delighted to hear that you are satisfied with the location and service of the hotel. Our hotel is indeed conveniently located near several subway stations, within walking distance to the Bencoolen, Bras Basah and Bugis MRT stations, making your travel easy. We understand that a peaceful stay is important, and our team is always working to maintain a quiet atmosphere. We kindly remind all guests to be mindful of noise levels, especially in shared spaces and corridors. Your feedback is important to us and we look forward to welcoming you again. Warm regards, Janet Guest Experience Executive

Dear Chenming H., Thank you for your kind feedback. We are delighted to hear that you enjoyed our excellent location and found it convenient for your stay. We appreciate your support and look forward to continuing to provide a comfortable experience for our guests. Warm regards, Janet Guest Experience Executive

Dear Tao T., Thank you for your positive feedback regarding our hotel's convenient location. We take pride in being situated within easy reach of three MRT stations (Bencollen, Bras Basah and Bugis), allowing our guests to explore the city effortlessly. We are delighted to hear that you had a great experience at Hotel Waterloo Singapore - Handwritten Collection. Warm regards, Janet Guest Experience Executive

Dear Pei Z., Thank you for sharing your feedback with us. We are sorry to hear that noise from neighbouring guests and activity in the corridors affected your rest. Our hotel takes the comfort of our guests seriously. We encourage guests to inform our Front Desk promptly whenever they experience any disturbance, so our team can check the situation and assist in restoring a pleasant and peaceful environment for a good night’s rest. We regret that we were not given the opportunity to assist you during your stay and hope you will consider giving us another opportunity to provide you with a more comfortable experience. Warm regards, Janet Guest Experience Executive

Dear Tianwei O., Thank you for sharing your feedback. We regret to hear that the room location and surrounding noise affected your overall experience. We understand that room preferences can vary, and we are sorry that the assigned room did not meet your expectations. For any noise concerns during your stay, our Front Desk team is available to assist and explore possible solutions to help ensure a more comfortable and restful experience. We appreciate your comments and will take them into consideration as we continue to improve our guest experience. We wish you pleasant travels ahead. Warm regards, Janet Guest Experience Executive

Dear Jianhua C., Thank you for sharing your detailed feedback. We are pleased to hear that you enjoyed our convenient location, well-equipped room and strong hot water supply. We also appreciate you highlighting your concerns. Guest safety and comfort are important to us, and we will review your suggestions regarding additional mats and suitable slippers with our team. We hope to welcome you again and provide an even more comfortable stay. Warm regards, Janet Guest Experience Executive

Dear Kaiyi W., Thank you for your kind feedback. We are delighted to hear that you appreciated the warm welcome from our front desk team and found our location convenient. Our hotel is indeed situated within a short walking distance to three MRT stations, which enhances accessibility for our guests. We hope to have the opportunity to welcome you back in the future. Warm regards, Janet Guest Experience Executive