新加坡禧街铂尔曼酒店 5 星

客户意见评级 (ALL 评级) 4.5/5 3,634 评论

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新加坡禧街铂尔曼酒店 - Image 1
新加坡禧街铂尔曼酒店 - Image 2
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新加坡禧街铂尔曼酒店 - Image 4
1 HILL STREET, 179949 新加坡, 新加坡

描述

酒店其他优惠

  • 由屡获大奖的 DP Architects 所打造的设计杰作

  • 位于市中心核心位置，可轻松前往中央商务区

  • 创新餐饮概念和产品，助您元气满满#UpYourGame

  • 时尚的屋顶酒吧，可俯瞰迷人的滨海湾

  • 精心设计的客房配备更高级的客房设施，经过全球可持续标准认证

我们的客房

酒店位置

新加坡禧街铂尔曼酒店

1 HILL STREET
179949 新加坡
新加坡

GPS:1.29415, 103.85051

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  3,634 评论

客户意见评级 3.5/5

Hongzhou Y. 商务住宿 - 所有已确认评论

但窗户外面就是一个房子，事业非常差

Dear Hongzhou Y., Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We truly appreciate your comments, as they help us better understand our guests’ experiences and identify opportunities for improvement. We are pleased to learn that you valued our central location and that your arrival, check-in, and departure experiences were smooth and well supported by our team. Your kind remarks regarding the friendliness and professionalism of our colleagues are sincerely appreciated and will be shared with them as encouragement. At the same time, we regret to learn that the view from your room did not meet your expectations. While our hotel benefits from a prime location, surrounding buildings can impact the outlook from certain rooms. Please rest assured that we would be happy to explore alternative room options for you on a future visit, subject to availability, to enhance your overall experience. Thank you once again for your valuable feedback and for recommending our brand. We truly hope to have the pleasure of welcoming you back in the future, where we can provide you with an even more comfortable and memorable stay. Yours sincerely, Mazen Abilmona General Manager

客户意见评级 0.5/5

Xiaoqian L. 朋友住宿 - 所有已确认评论

酒店前台服务很差，有房间故意不给换！

Dear Xiaoqian L., Thank you for taking the time to share your feedback regarding your recent stay with us. We deeply regret to learn of the disappointment you experienced and sincerely apologise for the shortcomings that affected your visit. Please allow us to express our utmost concern regarding your comments about the front desk service. We fully understand how frustrating and upsetting it must have been to feel that your request for a room change was not handled with care or cooperation. This is certainly not the level of service we strive to deliver, and we are truly sorry that our response left you feeling unsupported and dissatisfied. We are equally concerned to learn of the cleanliness issues you encountered, particularly regarding the condition of the bathroom. This is unacceptable and does not reflect our housekeeping standards. Your feedback has been escalated to our Housekeeping and Front Office management teams for immediate investigation and corrective action, including reinforcement of quality control procedures to ensure such lapses do not recur. Please be assured that guest comfort, respect, and responsiveness are fundamental to our service values. We take your feedback very seriously, as it highlights areas where we must improve to meet the expectations of our guests and the standards of the Pullman brand. We genuinely regret that your experience did not reflect the quality and hospitality we aim to provide. Should you be open to it, we would greatly appreciate the opportunity to discuss your experience further and work toward restoring your confidence in our hotel. Thank you once again for bringing these matters to our attention. We hope to have the chance to welcome you back in the future under much improved circumstances. Yours sincerely, Mazen Abilmona General Manager

客户意见评级 5.0/5

Ke Z. 家庭住宿 - 所有已确认评论

前台Nadia小姐姐对小朋友非常友好，我们一家都很喜欢这家。

Dear Ke Z., We're absolutely thrilled to hear that you had an awesome time at Pullman Singapore Hill Street. Your review has made our day! Our team greatly appreciate reading about your experience, especially the part where you mentioned our superstar - Nadia from Reception for her friendliness towards your family. It's what we live for – making our guests smile! We can't wait to welcome you back for more adventures in Singapore. If you ever have wild ideas or special requests for your next stay, just drop us a line. We love a good challenge! Thanks again for choosing Pullman Singapore Hill Street. Until next time, keep the good vibes rolling! Cheers, Mazen Abilmona General Manager

客户意见评级 3.0/5

Qi G. 商务住宿 - 所有已确认评论

我的床是类似沙发床一样的，在床的两侧有两个扶手，床尾有两个金属脚，特别影响行动，还容易让人撞到受伤。

客户意见评级 5.0/5

Rui Y. 商务住宿 - 所有已确认评论

酒店还行，唯一不方便的一点是化妆光线不足，屋里灯光暗、镜子上有层膜暗暗的，窗户上好像也贴了膜，对于化妆的人来说太难了

其他网络用户评价我们的酒店

  • 2,018 评论 9.8/10 位置
  • 2,409 评论 7.7/10 房间
  • 2,646 评论 8.5/10 服务
  • 18 评论 9.2/10 上网
  • 1,114 评论 9.4/10 氛围
  • 1,067 评论 8.3/10 设施
  • 957 评论 7.3/10 早餐
  • 784 评论 8.5/10 清洁度

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