新加坡禧街铂尔曼酒店 5 星

客户意见评级 (ALL 评级) 4.5/5 3,712 评论

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新加坡禧街铂尔曼酒店 - Image 1
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1 HILL STREET, 179949 新加坡, 新加坡

描述

酒店其他优惠

  • 由屡获大奖的 DP Architects 所打造的设计杰作

  • 位于市中心核心位置，可轻松前往中央商务区

  • 创新餐饮概念和产品，助您元气满满#UpYourGame

  • 时尚的屋顶酒吧，可俯瞰迷人的滨海湾

  • 精心设计的客房配备更高级的客房设施，经过全球可持续标准认证

我们的客房

酒店位置

新加坡禧街铂尔曼酒店

1 HILL STREET
179949 新加坡
新加坡

GPS:1.29415, 103.85051

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.5/5  3,712 评论

客户意见评级 5.0/5

Xiaofeng X. 家庭住宿 - 所有已确认评论

酒店很干净，服务特别好，入住体验很好

客户意见评级 0.5/5

Junyu L. 情侣住宿 - 所有已确认评论

垃圾歧视中国人

Dear Junyu L., Thank you for taking the time to share your feedback with us. We are deeply concerned to learn of your experience and sincerely regret that your stay fell so far below expectations. Please allow us to be very clear: Pullman Singapore Hill Street does not tolerate discrimination of any kind. We are truly sorry that you felt unfairly treated, particularly during your arrival and check-in experience. This is not reflective of our values, our service standards, or the inclusive hospitality we strive to provide to every guest, regardless of nationality or background. We take your comments extremely seriously. Your feedback has been escalated to our senior management team for a thorough review, including the circumstances surrounding room allocation and the conduct of our team members. Appropriate follow-up actions will be taken to ensure that such an experience is not repeated. While we are glad to note that certain aspects such as cleanliness and accommodation met a more acceptable level, we fully acknowledge that this does not outweigh the distress you experienced overall. For this, we sincerely apologise. Thank you once again for bringing this matter to our attention. Your feedback is invaluable in helping us improve, and we hope you will allow us the opportunity to regain your trust in the future. Yours sincerely, Mazen Abilmona General Manager

客户意见评级 4.5/5

Jinmei G. 家庭住宿 - 所有已确认评论

早餐丰富食品营养

Dear Jinmei G., Thank you for sharing your feedback and for rating your overall experience so highly. We’re delighted to hear that you enjoyed an excellent stay with us and that our location made your visit even more convenient. It’s especially great to know that breakfast stood out for you — we’re glad you found the selection both nutritious and satisfying. Your kind ratings across arrival, accommodation, cleanliness, team service, and sustainability efforts truly mean a lot to us. We’re very pleased to hear that you would choose to stay with us again on your next visit. That is the best compliment we could receive, and we look forward to welcoming you back for another enjoyable stay at Pullman Singapore Hill Street. Cheers, Mazen Abilmona General Manager

客户意见评级 5.0/5

Lin J. 单人住宿 - 所有已确认评论

酒店服务到位

Dear Lin J., We're absolutely thrilled to hear that you had an awesome time at Pullman Singapore Hill Street. Your review has made our day! Our team greatly appreciate reading about your experience, especially the part where you mentioned our service was excellent. It's what we live for – making our guests smile! We can't wait to welcome you back for more adventures in Singapore. If you ever have wild ideas or special requests for your next stay, just drop us a line. We love a good challenge! Thanks again for choosing Pullman Singapore Hill Street. Until next time, keep the good vibes rolling! Cheers, Mazen Abilmona General Manager

客户意见评级 2.0/5

Sheng Y. 商务住宿 - 所有已确认评论

早餐服务差，流程不合理，工作人员效率很低，餐厅经理态度傲慢。

Dear Sheng Y., Thank you for taking the time to share your detailed feedback following your recent stay with us. We sincerely regret to learn that your experience did not meet your expectations, particularly in relation to the check-in process and your breakfast experience. Please accept our apologies for the inefficiencies and service lapses you encountered during arrival and at the breakfast venue. Your comments regarding the workflow, staff attentiveness, and the manner in which concerns were handled are taken very seriously. This is certainly not the level of service we strive to deliver, and we regret the frustration this caused. We are equally sorry that the breakfast selection and service fell significantly short of expectations, and that the interaction with the restaurant manager left you feeling unheard. Your feedback has been shared with both our Food & Beverage leadership team and Front Office management for immediate review and corrective action, including service training and process evaluation. We also acknowledge your comments regarding the checkout arrangement and understand how the need to return to another floor after breakfast may have been inconvenient. Your observation regarding guest flow and efficiency is valid, and we appreciate you highlighting this for future consideration. While we are pleased to note that room cleanliness was acceptable, we fully recognise that this alone does not compensate for the overall shortcomings you experienced. Your feedback is invaluable in helping us identify areas where we must improve. Thank you once again for bringing these matters to our attention. We truly regret that we did not deliver the seamless and welcoming experience you deserved and hope we may have the opportunity to restore your confidence in our brand in the future. Yours sincerely, Mazen Abilmona General Manager

其他网络用户评价我们的酒店

  • 2,044 评论 9.8/10 位置
  • 2,438 评论 7.7/10 房间
  • 2,682 评论 8.5/10 服务
  • 18 评论 9.2/10 上网
  • 1,111 评论 9.3/10 氛围
  • 1,069 评论 8.3/10 设施
  • 966 评论 7.3/10 早餐
  • 794 评论 8.5/10 清洁度

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