新加坡禧街铂尔曼酒店 5 星

客户意见评级 (ALL 评级) 4.5/5 3,762 评论

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新加坡禧街铂尔曼酒店 - Image 1
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1 HILL STREET, 179949 新加坡, 新加坡

描述

酒店其他优惠

  • 由屡获大奖的 DP Architects 所打造的设计杰作

  • 毗邻市政厅站，地处中心位置，可轻松前往中央商务区

  • 创新餐饮概念和产品，助您元气满满#UpYourGame

  • 屡获殊荣的豪华屋顶酒吧，可俯瞰壮美的滨海湾景观

  • 精心设计的客房配备更高级的客房设施，经过全球可持续标准认证

我们的客房

酒店位置

新加坡禧街铂尔曼酒店

1 HILL STREET
179949 新加坡
新加坡

GPS:1.29415, 103.85051

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.5/5  3,762 评论

客户意见评级 5.0/5

Huichao Q. 单人住宿 - 所有已确认评论

酒店干净整洁

Dear Huichao Q., Thank you so much for the 10-star rating! 🌟 We're thrilled to know that you had such a wonderful experience with us. We look forward to welcoming you back for another fantastic stay soon! 😊 If you ever have wild ideas or special requests for your next stay, just drop us a line. We love a good challenge! Thanks again for choosing Pullman Singapore Hill Street. Until next time, keep the good vibes rolling! Cheers, Mazen Abilmona General Manager

客户意见评级 4.5/5

Qihui Z. 家庭住宿 - 所有已确认评论

就在City hall地铁站附近，Pullman得正常水平，除了房间略小之外，其他都很满意。

Dear Qihui Z., Thank you very much for taking the time to share your positive review following your recent stay with us. We are truly delighted to learn that you had an overall enjoyable experience, and that our central location near City Hall MRT station, along with the service delivered by our team, met your expectations. It is especially rewarding to know that you were pleased with your arrival experience, accommodation, cleanliness, and the service provided by our team throughout your stay. Your kind ratings across these areas are greatly appreciated and will certainly be shared with the team as encouragement to continue delivering exceptional experiences. We also sincerely thank you for your loyalty as an ALL Gold member. Your continued support means a great deal to us, and we are pleased to know that you would recommend both our hotel and the loyalty programme. At the same time, we appreciate your feedback regarding the room size. We understand that space can be an important aspect of comfort, and your comments are well noted as we continuously look for ways to enhance our guests’ experiences. Thank you once again for your kind endorsement. We truly look forward to welcoming you back to Pullman Singapore Hill Street for another pleasant and seamless stay in the near future. Warm regards, Mazen Abilmona General Manager

客户意见评级 4.0/5

Ping H. 朋友住宿 - 所有已确认评论

入住体验很不错，但是有个小瑕疵，第一天房间电视的欢迎页面是Ms Du，但我不姓Du，第二天电视的欢迎页面才变成正确的姓氏。不影响入住，只是小瑕疵。

Dear Ping H., Warmest greetings from Pullman Singapore Hill Street. Thank you for taking the time to share your detailed feedback following your recent stay with us. We are delighted to know that you had an overall enjoyable experience, particularly appreciating our convenient location and the service provided by our team. Your kind recommendation truly means a lot to us. At the same time, we sincerely appreciate your constructive feedback regarding the room size and the initial discrepancy with the welcome screen on your in-room television. Please accept our apologies for the technical error in your name display on the first day. While we are glad to hear that this did not impact your overall stay, we fully understand the importance of accuracy and personalization, and we will be reinforcing our processes to ensure greater attention to such details moving forward. We are also grateful for your feedback on our facilities, including the pool, as this helps us identify areas where we can further enhance the guest experience. Thank you once again for your valuable comments and for choosing to stay with us. We truly look forward to welcoming you back for an even more seamless and memorable experience in the near future. Warm regards, Mazen Abilmona General Manager

客户意见评级 5.0/5

Guoqun W. 情侣住宿 - 所有已确认评论

原以为有一个泳池，没想到有两个泳池，一个3楼大厅的泳池，还有一个顶层无边泳池，体验非常好！一进屋后的味道也非常迷人。

Dear Guoqun W., Thank you very much for your outstanding review and for awarding us a perfect score across all aspects of your stay at Pullman Singapore Hill Street. We are truly delighted to know that you had such a memorable experience with us. It is especially rewarding to hear that you enjoyed our prime location, as well as the unique offering of our two pools—the tranquil pool on Level 3 and our rooftop infinity pool with its stunning views. Your kind mention of the hotel’s signature scent is also greatly appreciated, as we strive to create a welcoming and sensory experience from the moment our guests arrive. We are equally pleased that our team, cleanliness standards, accommodation, and overall service left such a positive impression on you. Your recognition means a great deal to us, and it will certainly be shared with the entire team as encouragement to continue delivering exceptional experiences. Thank you once again for your strong recommendation. We truly look forward to welcoming you back to Pullman Singapore Hill Street for another exceptional stay in the near future. Cheers, Mazen Abilmona General Manager

客户意见评级 2.0/5

Yun Y. W. 家庭住宿 - 所有已确认评论

房间小就算了，用的是沙发床我很震惊。电话常常断线打不出去前台，最后一天要打给前台要求帮忙搬行李 电话接通断掉5次，也没有打回来询问我们需要什么帮忙，最后我要跑去我们订的另外一间房打电话。

Dear Yun Y. W., Thank you for taking the time to share your feedback and for your loyalty as an ALL Gold member. We sincerely regret that your recent stay did not meet your expectations. Please accept our apologies for the room allocation you experienced. The use of a murphy bed in place of a standard bed is certainly not the experience you anticipated when booking a Deluxe Room, and we understand your disappointment. This matter has been shared with our Front Office team to ensure clearer room assignment and communication moving forward. We are equally concerned to hear about the issues with the in-room telephone and the difficulty you faced when trying to contact our team. The repeated disconnections and lack of follow-up are not reflective of our service standards, and we sincerely apologise for the inconvenience caused, especially when you required assistance with your luggage. This has been escalated for immediate review with our Engineering and Front Office teams. We also regret that your ALL member benefits, including the welcome drink, amenities, and upgrade recognition, were not delivered to your expectations. Please kindly note that welcome drinks are now issued digitally via the Accor app as part of Accor’s sustainability programme, replacing physical vouchers. That said, we apologise if this was not clearly communicated during your stay. Your feedback regarding room comfort, service responsiveness, and overall experience is truly valuable, and we are taking it seriously to ensure improvements are made. We hope to have the opportunity to restore your confidence in us and provide a much more seamless and comfortable stay in the future. Warm regards, Farah Dinah Guest Experience & Quality Manager

其他网络用户评价我们的酒店

  • 1,983 评论 9.8/10 位置
  • 2,330 评论 7.9/10 房间
  • 2,589 评论 8.7/10 服务
  • 18 评论 9.5/10 上网
  • 1,039 评论 8.4/10 设施
  • 1,018 评论 9.4/10 氛围
  • 924 评论 7.5/10 早餐
  • 780 评论 8.4/10 清洁度

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