新加坡禧街铂尔曼酒店 5 星

Dear Jialing D., Thank you very much for your wonderful feedback and for awarding us a perfect overall rating following your recent stay. We are delighted to know that you had an excellent stay and enjoyed our central location, which allowed you to conveniently explore many of Singapore's attractions. It is always rewarding to hear that our location contributes positively to our guests' travel experiences. We are also pleased that you enjoyed your accommodation, our cleanliness standards, and the variety of food offered at our restaurant. Your kind comments regarding the breakfast selection are greatly appreciated and will be shared with our Culinary and Food & Beverage teams. Thank you as well for recognizing the efforts of our Heartists and Concierge team. We are delighted that their service contributed positively to your stay and helped make your experience a memorable one. Thank you once again for your generous recommendation and kind support. It was a pleasure welcoming you to Pullman Singapore Hill Street, and we look forward to welcoming you back again for another memorable stay in the near future. Cheers, Mazen Abilmona General Manager

Dear Zichao Y., Thank you so much for the 10-star rating! 🌟 We're thrilled to know that you had such a wonderful experience with us. We look forward to welcoming you back for another fantastic stay soon! 😊 If you ever have wild ideas or special requests for your next stay, just drop us a line. We love a good challenge! Thanks again for choosing Pullman Singapore Hill Street. Until next time, keep the good vibes rolling! Cheers, Mazen Abilmona General Manager

Dear Lei C., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that you enjoyed our convenient location and found our team to be friendly throughout your stay. At the same time, we sincerely regret that certain aspects of your experience did not meet expectations and left you feeling unsupported after check-in. Please accept our apologies for the inconvenience caused. We are especially sorry to learn about the air-conditioning leakage in your room and regret that this was not acknowledged with the level of care and service recovery expected. We understand how uncomfortable and disruptive this would have been and apologise that we did not respond in a more attentive manner. We also appreciate your feedback regarding room cleanliness, particularly the dusty flooring and daily housekeeping standards. This is certainly not reflective of the experience we aim to provide, and your comments have been shared with our Housekeeping team for review and improvement. Additionally, thank you for highlighting the Wi-Fi accessibility concerns and your thoughtful suggestion regarding having a designated area or solution for used towels to support both hygiene and guest comfort. Feedback such as yours helps us continuously improve our facilities and guest experience. Thank you once again for your valuable feedback. We sincerely hope to have the opportunity to welcome you back and provide you with a more seamless and enjoyable experience in the future. Kind regards, Farah Dinah Guest Experience & Quality Manager

Dear Fangfang X., We're absolutely thrilled to hear that you had an awesome time at Pullman Singapore Hill Street. Your review has made our day! Our team greatly appreciate reading about your experience, especially the part where you mentioned our hotel is very responsible. It's what we live for – making our guests smile! We can't wait to welcome you back for more adventures in Singapore. If you ever have wild ideas or special requests for your next stay, just drop us a line. We love a good challenge! Thanks again for choosing Pullman Singapore Hill Street. Until next time, keep the good vibes rolling! Cheers, Mazen Abilmona General Manager

Dear Wei S., We're absolutely thrilled to hear that you had an awesome time at Pullman Singapore Hill Street. Your review has made our day! Our team greatly appreciate reading about your experience, especially the part where you mentioned that our service was very professional. It's what we live for – making our guests smile! We can't wait to welcome you back for more adventures in Singapore. If you ever have wild ideas or special requests for your next stay, just drop us a line. We love a good challenge! Thanks again for choosing Pullman Singapore Hill Street. Until next time, keep the good vibes rolling! Cheers, Mazen Abilmona General Manager