新加坡武吉士美居酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 4,451 评论

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新加坡武吉士美居酒店 - Image 1
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122 Middle Road, 188973 新加坡, 新加坡

描述

酒店其他优惠

  • 酒店坐落在新加坡购物、艺术和文化区的中心地带

  • 宴会厅和会议室自然采光充足，适合举办商务、社交或婚礼活动。

  • 交通便利，靠近 Bugis、Bencoolen 和 Bras Basah 地铁站，步行 5 分钟内即可抵达。

  • 靠近莱佛士城会议中心、新达城、滨海湾金沙，步行 15 分钟即可到达乌节路。

  • 配备免费无线网络、24 小时健身房、Sky 观景台和无边际泳池

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酒店位置

新加坡武吉士美居酒店

122 Middle Road
188973 新加坡
新加坡

GPS:1.299523, 103.853104

电话
传真 +65 6822 8901

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  4,451 评论

TripAdvisor 评级  3.8/5  1,803 评论

Very Disappointed regarding the Check-in Experience – Mercure Bugis

Tripadvisor 评级 1.0/5

Jihan M 经 TripAdvisor 认证的评论

Dear Management Team, I am writing to formally express my deep disappointment regarding the very unpleasant experience my family and I had during our check-in at Mercure Hotel Bugis on Christmas Day. We had planned to celebrate Christmas at your hotel as a family, and this was our first time staying at Mercure, especially with our son. Unfortunately, the experience was ruined due to the unprofessional handling of our check-in by your staff member, Mr. Kenny Tay. During check-in, Mr. Kenny Tay insisted on seeing a physical NRIC. As residents of Singapore, we are now using the digital NRIC via Singpass, which is an official government application and widely accepted. Despite explaining this, he refused to acknowledge or consider the digital ID, which was very disappointing and unreasonable. What made the situation worse was his response. Instead of offering a solution or providing assistance—such as allowing us to check in first and requesting the physical ID later—he told us to cancel our booking simply because we did not have the physical card at that moment. This is unacceptable. A hotel staff member should be trained to assist guests, not dismiss them. Furthermore, his attitude lacked sincerity, empathy, and professionalism. There was no proper explanation, no effort to resolve the issue, and no apology. His behavior left a very poor impression of Mercure Hotel and completely ruined what was supposed to be a joyful Christmas celebration with our family. In the end, we were forced to cancel our reservation, and we will not be returning to Mercure Hotel if this is the level of service provided to guests. I sincerely hope that management will take this matter seriously, review your check-in procedures, and provide proper customer service training to your staff so that other guests will not experience the same disappointment. Thank you for your attention to this matter.

Highly recommended and great value for money

Tripadvisor 评级 5.0/5

Neil F 经 TripAdvisor 认证的评论

Extremely comfortable bed, probably the best shower I have ever taken and very conveniently located. Staff were kind and professional allowing us a very early check in.

Great service from Mr Ryan from the Bar.

Tripadvisor 评级 5.0/5

Nomad59207949716 经 TripAdvisor 认证的评论

I brought my friend to have drinks at level one bar. We met Ryan who serve us. He realised that is my friend first time to this hotel and he extended a warm welcome to my friend. Mr Ryan check on us regularly to see if we required any addition service from time to time. My friend is very impress with his excellent service level. My friend did ask me to arrange for another session soon at this same place with some of our former office staff. We will be back soon for more drinks. Thank you Ryan

A great hotel strategically located in the middle of everything any foreigner would need!

Tripadvisor 评级 5.0/5

ALMIRA D 经 TripAdvisor 认证的评论

The location is very strategic. I loved it there! I hope you could give me a great discount should I come there again with my kids. No other place, hostel, or hotel would I choose, only Mercure Bugis. Best differentiating factor is your Asst. Manager, Royston Christopher Wu. He is the best! He is an expert in his field, knows the pulse of every nationality he speaks with. He deserves a promotion.

Dear 305almirad, Thank you for sharing the wonderful review and your loyalty to Mercure Singapore Bugis. We are delighted to know you and your family receive our warm hospitality, and we truly appreciate your kind words about our Assistant Front Office Manager, Royston. We look forward to welcoming you back for another great stay.

Good service

Tripadvisor 评级 5.0/5

Bernard T 经 TripAdvisor 认证的评论

Ryan at the bar has provided us a very good experience and services. Top notch service and I definitely will be back again.

Dear X5459MYbernardt, Thank you for sharing your experience, highlighting Ryan whom made your visit exceptional. We look forward to welcoming you back soon.

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 2,670 评论 9.8/10 位置
  • 3,122 评论 5.7/10 房间
  • 2,348 评论 8.3/10 服务
  • 40 评论 9/10 上网
  • 1,688 评论 3.1/10 舒适度
  • 1,023 评论 7.7/10 清洁度
  • 809 评论 6/10 设施
  • 728 评论 6.9/10 早餐

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