新加坡武吉士美居酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 4,369 评论

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122 Middle Road, 188973 新加坡, 新加坡

描述

酒店其他优惠

  • 酒店坐落在新加坡购物、艺术和文化区的中心地带

  • 会议室拥有自然采光、免费无线网络和 24 小时客房服务

  • 距武吉士地铁站 5 分钟路程，靠近新达城和滨海湾金沙酒店，步行 15 分钟即可到达乌节路

  • 可使用 24 小时健身房、设有 Sky 观景台和无边际浅水泳池

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酒店位置

新加坡武吉士美居酒店

122 Middle Road
188973 新加坡
新加坡

GPS:1.299523, 103.853104

电话
传真 +65 6822 8901

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  4,369 评论

TripAdvisor 评级  3.8/5  1,797 评论

Mercure need to fix their phone system

Tripadvisor 评级 2.0/5

nickliveshere 经 TripAdvisor 认证的评论

This hotel never answers their phones, it's impossible to get through to anyone from outside the hotel. Speaks volumes about the hotel quality if you're unable to ever reach anyone. This is basic customer service. If you ring reception you expect they pickup anytime of the day, especially outside busy peak times (i.e middle of day or late at night). Singapore is a 24/7 destination. Tried numerous times over different time periods so cannot use excuse it was busy, and even reservations. Fix your phone system and get people to answer the phone. Had queries related to a stay which went unanswered and it was definitely the Mercure line as prompts were there when calling - but when selecting the number to dial through....no one answered. Unacceptable.

Dear nickliveshere, Thank you for sharing your experience. We have noted on the inconvenience caused by the challenges in reaching our team by phone. Please be assured that we are reviewing our phone system and service procedures to ensure calls are answered promptly at all times.

Seamless holiday

Tripadvisor 评级 5.0/5

Departure48525435959 经 TripAdvisor 认证的评论

Well located, clean and impressive Christmas Deco. Very friendly , smiley and helpful housekeeper at level 11- ms Nguyen Ven Ut. Value for money for people who likes to shop, try variety of local food. Very centralised yet not noisy. 5ms walk to famous Buddhist temple - Kwan Yin Temple.

Dear Departure48525435959, Thank you for sharing your thoughtful review. We are delighted you enjoyed the festive decoration, convenient location, and the warm hospitality from our Housekeeping staff, Ut. Your kind words have been shared with her. We look forward to welcoming you back again.

Good Price Point and Accessible

Tripadvisor 评级 5.0/5

AngusPhua 经 TripAdvisor 认证的评论

The hotel is located near Bugis MRT and in the midst of many malls and tourist attractions within walking distance. There are many good food options at Tan Quee Lan street and City Hall area. Stayed at the loft room which is quite nice. But even though it can have up to three persons staying in it, the shower and toilet facilities do not have enough privacy for that. Overall, hotel interior looks a little dated and some parts are in need of repair. But I think the customer service here is top-notch. The guys at the bar are friendly and prompt, the staff are always there to answer questions. I would like to give a special shoutout to Joey who is one of the duty managers. At check-in, she was very professional and polite, even when we were very puzzled and frustrated by the hotel’s position to sight physical identify cards when I had the digital copy on SingPass. Turned out to be a rather dated legislation that is currently under review. Throughout the process, she was very calm and composed, and ensured that the hotel was not flouting the law. This is the first time I have experienced any hotels in Singapore - and we have stayed in at least 15 this year - asking for my ohysical IC. I have had to travel home to retrieve my IC before returning to the hotel. But got to give it to the lady who stood firm and did the right thing. Good job, Joey!

Dear AngusPhua, Thank you for sharing the detailed review on our convenient location, nearby dining options, and the warm hospitality from our team. We are especially pleased to hear about Joey’s professionalism and composure. We look forward to welcoming you back on your next stay.

Exceptional Front Desk Service by Joey at Mercure Bugis

Tripadvisor 评级 5.0/5

Aik Heng C 经 TripAdvisor 认证的评论

I recently stayed at Mercure Bugis Singapore and had multiple rooms booked for my overseas guests across different days and check-in times. Throughout my stay, Joey Ong at the front desk was absolutely outstanding. She handled all my bookings smoothly and professionally, even anticipating my questions and needs before I asked—especially around which guests were checking in on which day and at what time. That level of attention and foresight took away a lot of stress from coordinating multiple arrivals. On top of that, Joey is consistently warm, kind, and patient. Her friendly smile and professional tone of voice made every interaction a pleasure and truly made me feel welcome. As the first person guests encounter, she really elevates the image of Mercure Bugis and sets a very high standard for hospitality. Because of Joey’s exceptional service, I feel very confident recommending Mercure Bugis Singapore to others and will gladly stay here again.

Dear Aik Heng C, Thank you for sharing this thoughtful review. We are delighted to receive your compliments towards Joey’s professionalism, warmth, and attention to details that made your stay seamless and stress‑free. We are truly grateful for your recommendation, and we look forward to welcoming you back again soon.

Fantastic location, outstanding service, and an effortlessly pleasant stay.

Tripadvisor 评级 5.0/5

Maps55063808182 经 TripAdvisor 认证的评论

I had a truly pleasant stay at this hotel. The location is excellent—convenient, accessible, and close to everything (Shopping malls, Temple, Food) I needed. The customer service was equally impressive; the staff were attentive, friendly, and always ready to assist. The hinges on the toilet door gave way and we informed the customer service officer in charge about it. They handled it well and arrange a replacement room immediately as they need time to replace the toilet door. Overall, it was a comfortable and enjoyable experience, and I would be happy to return for another stay.

Dear Maps55063808182, Thank you for the wonderful feedback on our convenient location, attentive service, and the smooth and swift handling of the room issue. We look forward to welcoming you back to Mercure Singapore Bugis.

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 2,623 评论 9.8/10 位置
  • 3,078 评论 5.7/10 房间
  • 2,300 评论 8.3/10 服务
  • 39 评论 8.9/10 上网
  • 1,669 评论 3.1/10 舒适度
  • 1,002 评论 7.6/10 清洁度
  • 798 评论 5.9/10 设施
  • 722 评论 6.9/10 早餐

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