Swissôtel Sydney

Customer review rating (ALL Rating) 4.4/5 7,423 reviews

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Description

Hotel extras

  • Newly refurbished five-star hotel in the centre of Sydney.

  • In the Central Business District, close to iconic landmarks and exclusive shopping

  • Heated outdoor pool and award-winning spa

  • Heritage-listed Blaxland Ballroom for events of up to 400 guests

  • Innovative restaurants serving seasonal Modern Australian cuisine

Our accommodation(s)

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Hotel location

Swissôtel Sydney

68 Market Street
2000 SYDNEY
Australia

GPS:-33.870635, 151.207363

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Ten Stories

Ten Stories offers a range of locally sourced and seasonally inspired dishes. The menu is designed to take its diner on a culinary journey of flavour, color and texture with meals cooked from the heart and with the integrity of each ingredient in mind.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  7,423 reviews

TripAdvisor Rating  4.5/5  3,904 reviews

Well located

Customer review rating 4.5/5

Fred Families - Confirmed reviews ALL

Excellent

Well located, not a 5 star hotel

Customer review rating 3.0/5

Anonymous Solo - Confirmed reviews ALL

Swissotel is located perfectly in the heart of the CBD, right next to Pitt St mall and a 10 minute walk, if that, to Darling Harbour. The room was large and spacious as was the bathroom which included stand alone shower and bath. The rooms however are dated and could use a freshen up. The 2 lift system is less than ideal and there is a wait for them. The concierge were friendly and helpful. The receptionists were polite but not overly friendly, and I had to ask them to repeat themselves as I could not hear over the amount of noise coming from the bar area. The room service food and drink are ridiculously overpriced, especially because the food is so basic. Uber eats would have been a cheaper option and had more variety. There is no mini bar options in the room which I find strange. When checking out I paid my in room charges and then moved on as quickly as possible as they were busy, but later requested an invoice as it seemed a lot. When I received the invoice I had been charged $90 for valet parking and then $100 for offsite parking. When I emailed back and said I was never informed of this $100 off site fee, just that it was $90 for valet parking, the hotel replied back to inform that I would be refunded for the off site charge. Overall the stay was fine, but the hotel is not as nice as you would expect for a 5 star and the amount you are charged, there are other hotels in the area that are nicer and cheaper with a better experience

Customer review rating 2.0/5

Dianne W. Families - Confirmed reviews ALL

Some staff were a tad abrupt and the foldaway bed (which I didn’t realise was being used) was extremely uncomfortable - time to up date it I think ! Location was fantastic, dining options okay. Thank you

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

Poor check-in experience - too slow

Perfect Location and Great Stay

Customer review rating 4.0/5

Apd Couples - Confirmed reviews ALL

This was a brief 1 night stay to get specific shopping done in the CBD. The hotel location was perfect and parking good as I used the valet. The renovation to the lobby and bar area is stunning and the reception from the team, valet area + checkin was great, cheerful and welcoming. The room was great (I got an upgrade) and very comfortable with lots of space. Service was good throughout. Dining was interesting (more later in the comments). but all in all it was a great quick stay.

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Other web-users rate our hotel

  • 3,151 reviews 9.6/10 Location
  • 3,638 reviews 7.6/10 Room
  • 3,840 reviews 7.7/10 Service
  • 80 reviews 4.8/10 WiFi
  • 1,133 reviews 6.9/10 Cleanliness
  • 934 reviews 6.8/10 Breakfast
  • 589 reviews 5.7/10 Value
  • 460 reviews 7.5/10 Bar

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