Fairmont Château Whistler 4 stars

Customer review rating 4.6/5 8,657 reviews

ALLSAFE approved hotel

Book this hotel

Room 1

Number of guests
Children's age
ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Fairmont Château Whistler
See on a map
+ 23 Services

Hotel extras

  • Heated indoor and outdoor pools, hot tubs and cedar barrel sauna

  • Heated indoor and outdoor pools, hot tubs and cedar barrel sauna

  • Fairmont Chateau Whistler Golf Club, with 18 holes and mountain vistas

  • A pet-friendly hotel in Whistler, near walks and hiking trails

  • The largest event facilities in Whistler, ideal for meetings and weddings

Services in the hotel and nearby

Check-in from 17h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Tennis
  • Bicycles rental (Nearby)Paying
  • Snow Skiing (Nearby)Paying
Catering
  • 4 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 14 meeting room(s)
  • Conventions hotel
Information message

Hotel location

Fairmont Château Whistler

4599 Chateau Boulevard
V8E 0Z5 whistler
canada

Tel: +16049388000

Fax: (+1)6049382055

Check-in from 17h00

Check out up to 10h00

  • By plane

    VANCOUVER INTERNATIONAL AIRPORT  At 144km / 89.48 miles

  • By plane

    WHISTLER/GREEN LAKE WAT AERO APT At 5km / 3.11 miles

GPS :50.116925, -122.946233

Our accommodation(s)

Located at the base of Blackcomb Mountain, Whistler's landmark ski-in, ski-out hotel and golf resort is the perfect year-round destination for your mountain getaway. Combining classic elegance and modern alpine design, all 519 guest rooms feature spectacular mountain, village or surrounding woodland views. For the ultimate in luxury accommodation and dedicated service, Fairmont Gold is an exclusive lifestyle hotel.

Fairmont Room 2 Queens, 400 sf / 37 sm, Popular Family Accommodation

  • Max. number of persons: 4
  • Area: From 37 / 398 sq ft
  • Views: City View, Forest view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Fairmont Room 1 King, 400 sf/37 sm

  • Max. number of persons: 4
  • Area: From 37 / 398 sq ft
  • Views: Forest view, City View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Fairmont Rm 2 Queens, 400 sf / 37 sm, Popular Family Accommodation, Wheelchair accessible

Accessible room
  • Max. number of persons: 4
  • Area: From 37 / 398 sq ft
  • Views: City View, Forest view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Deluxe View Room 1 King, 400 sf / 37 sm, Preferred View, Cozy Sitting Area

  • Max. number of persons: 4
  • Area: From 37 / 398 sq ft
  • Views: Forest view, City View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Deluxe View Room 2 Queens, 400 sf / 37 sm, Preferred Views, Popular Family Accommodation

  • Max. number of persons: 4
  • Area: From 37 / 398 sq ft
  • Views: Forest view, City View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Deluxe View Room 1 King, 400 sf / 37 sm, Preferred View, Wheelchair accessible

Accessible room
  • Max. number of persons: 4
  • Area: From 37 / 398 sq ft
  • Views: Forest view, City View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Deluxe Slopeside View Room 1 King, 400 sf / 37 sm, Most Popular Mountain Slopeside View

  • Max. number of persons: 4
  • Area: From 37 / 398 sq ft
  • Views: Mountain view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Deluxe Slopeside View Room 2 Qns, 400 sq / 37 sm, Most Popular Mountain Slopeside View

  • Max. number of persons: 4
  • Area: From 37 / 398 sq ft
  • Views: Mountain view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Fairmont Gold Room 1 King, 365 sf/33 sm, Executive lounge with breakfast and evening canapes

  • Max. number of persons: 2
  • Area: From 34 / 366 sq ft
  • Views: Forest view, Mountain view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Fairmont Gold Room 1 Kg Accessible, 365sf/33sm, Exec lounge with breakfast and evening canapes

Accessible room
  • Max. number of persons: 2
  • Area: From 34 / 366 sq ft

Fairmont Gold Room 2 Queens, 365 sf/33 sm, Executive lounge with breakfast and evening canapes

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Views: Forest view, City View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

THE CHALET

Type of cuisine: Thematic cuisine

A crackling log fire, warm hospitality and hearty alpine cuisine set the stage for a unique dining experience. The Chalet offers an intimate and decadent winter menu including savoury fondues and artisan charcuterie platters. Open daily December - March.

THE GRILL ROOM

Type of cuisine: Gourmet

Whistler's AAA/CAA Four Diamond-rated restaurant destination for chops, steak and seafood. The Grill Room's signature stone fireplace and rich cherry wood wine cabinets create a soft and welcoming ambiance for exceptional regional cuisine.

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE WILDFLOWER

Type of cuisine: Regional

Showcasing locally inspired dishes and innovative classics in a family-friendly restaurant atmosphere. The Wildflower's signature warm and inviting ambiance is the ideal casual resort setting for breakfast and dinner.

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PORTOBELLO

Type of cuisine: Cafe

A local favorite for breakfast, lunch and dinner, Portobello's lively deli, bakery and gourmet coffee bar serves up delectable pastries, smokehouse dinners and Whistler's made-to-order sandwiches.

Lunch

07:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE MALLARD LOUNGE AND TERRACE

Non contractual photo

Featuring sensational views, the Mallard Lounge and Terrace at the base of Blackcomb Mountain is the ideal destination for patio cocktails in summer or après ski in winter, accompanied by the finest Canadian and West Coast food.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 1,052

  • Maximum capacity: 1500 people

  • Maximum banquet capacity: 920 people

Find out more

Our guest reviews for
Fairmont Château Whistler

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

8,657 reviews

tripadvisor

TripAdvisor Rating 4.5/5

4,522 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Home away from Home

Customer review rating 5.0/5

Ted B. Solo - 02/03/2021 Confirmed reviews ALL

A castle of comfort.

Dear Ted B., We very much appreciate your comments regarding your stay at the Fairmont Château Whistler. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sue Bjormark Executive Assistant

Lovely Stay

Customer review rating 4.5/5

Miranda Families - 26/02/2021 Confirmed reviews ALL

It was an overall pleasant stay. We had a nice view of the slope while not directly above the swimming pool, which made it less noisy. Staff offers courteous and prompt service. A little hiccup is that children size bathrobes and hypoallergenic pillows were not prepared in the room as we requested before our arrival.

Dear Calvin C., Apologies I pressed send before replying to your comments. We very much appreciate your comments regarding your stay at the Fairmont Château Whistler. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for the details of no hand sanitizer at the P2 parkade we do in fact usually have it there I have followed up with the Housekeeping Manger to make sure this is checked frequently. You should have received a card that gave you details regarding going to the Mallard Lounge to receive the welcome drink of your choice again I have followed up with our Front Office Managers to make sure these are being given and discussed with our guests upon arrival. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sue Bjormark Executive Assistant

Okay stay

Customer review rating 3.0/5

Je… Couples - 25/02/2021 Confirmed reviews ALL

I stayed one night at the Whistler location, I bought a package which included a sap package (two massages and a gift from the spa) as soon as we got in they upgraded us to a suit which was nice. When checking in with the manager they informed us we needed to book the hot tub in advance due to covid protocalls, so we told the person working which is the manager that we would like it booked at 7:00 pm because our massages were done then. When we were done our massages and went to the pool they had nothing booked for us, luckily they said they had room, but that was disappointing epically since the person working said they were the night manager. We also ordered a package "falling in love" which came which came with a rose, champagne and chocolate dipped strawberries with little candies. The flower that came with the rose the little white ones were dead, the candies had seemed to melted which was really weird considering we asked them to have it when we arrived. we really loved the driving services they had for the hotel guests as we had a dinner reservation to a near by restaurant and wasn't sure if we could park there. When we got our hotel billing to our room they had charged us the package which included the one night stay and spa package as well as a 450 spa charge on top, so pretty much charging me twice for the spa. I was leaving 6 am so dealing with this was very unpleasant. We loved the location and the suit as well as the buss boy was very sweet and accommodating. When we talked about the billing issue you guys were trying to figure it out told me you would take the charges off but they're will be an investigation. I told you to call me once your done investigating, however I didn't get a call i only got one from the insuite manager who wasn't happy that the front desk took the full charge off for the package, because my flower was dead. He was mad and told me that he personally saw to the flowers, asked me to take a picture, I live in Vancouver and showed the girl at the front, anyway he then proceeded to tell me he can take 12 dollars off only, I agreed because I felt bad that because we did drink the champagne, it was not well handled , and slightly rude. I still haven't gotten a call abo8ut them investigating the spa charge. I don't like to be picky but I paid a lot to be there and I expected the price to reflect the service. it was on valentines day and I booked this for me and my fiancé and we wanted to make it a tradition but his not happy that he got charged extra and then refunded and charged again because the refund doesn't come for at least couple of days, he told me he didn't have a problem because he has money, but what if some poor guy who surprised his gf who doesn't have a lot of money and had this money on pending, would be horrible.

Dear Ms. G., Thank you for taking the time and trouble to complete a survey following your recent stay at The Fairmont Chateau Whistler. At The Chateau we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. It is evident that the concerns you encountered prior to and during your stay with us are a poor reflection of the service we strive to provide to each of our guests. I am deeply apologetic that the package you had reserved caused billing difficulties, and the follow up you received from our team member was not of an appropriate manner. I can assure you that all steps were taken to ensure the proper charge for services used at this hotel was billed to you correctly, and I apologize we fell short of informing you by the agreed upon method of communication to ensure you were aware that the second spa charge was removed. Further, we understand the frustration when addressing the state of your flowers, and wish that the circumstance was handled in a more penitent fashion. As we would not wish you to be left with a poor impression of your time with us and it is imperative to us that you experience a seamless and satisfactory experience during each step of your time with us, it would be my pleasure to provide you my personal contact details should you return to stay with us at The Chateau. Please reach out to via email at jo… with future dates in mind, so I may personally oversee arrangements made, and provide a preferred rate for you to join us again, with our compliments. Thank you again for bringing these important issues to our attention, as it is only through such constructive comments and observations that we are able to continually monitor and so improve the services we provide. We look forward to welcoming you again to The Fairmont Chateau Whistler in the near future. Yours sincerely, Joseph Johnson, Assistant Front Office Manager

Incredible hotel and amazing service for a family.

Customer review rating 5.0/5

Kate Families - 24/02/2021 Confirmed reviews ALL

We had a wonderful stay at the Fairmont Chateau Whistler. The location is fantastic and the hotel is incredibly well maintained. We had great breakfasts at the Portobello Restaurant (in our room!) and great dinners at the Mallard, with Holly and Francis as our servers (who helped us make the kids menu just right for our kids!). The pool is perfect temperature and with pre-booking and limits in place, it never felt too busy/uncomfortable. Thank you to the team at the Fairmont!

Dear Kate S., We very much appreciate your comments regarding your stay at the Fairmont Château Whistler. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sue Bjormark Executive Assistant
Customer review rating 3.5/5

Aman D. Families - 22/02/2021 Confirmed reviews ALL

Food wasn’t the greatest.

Dear Amandeep D., Thank you for taking the time to share your comments concerning your stay at the Fairmont Château Whistler. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated your food experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Samantha Cailler, Food & Beverage Administrator

First Class in every way!

Customer review rating 5.0/5

Keri.b. Families - 21/02/2021 Confirmed reviews ALL

The Staff is always very professional, friendly, and knowledgeable. The services and amenities are excellent. As a ski holiday, the Fairmont is a special place and the perfect all-inclusive experience.

Dear Mary B., We very much appreciate your comments regarding your stay at the Fairmont Château Whistler. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sue Bjormark Executive Assistant

Always stay here- never experienced this before

Customer review rating 2.0/5

Anonymous Families - 21/02/2021 Confirmed reviews ALL

Our two bedroom suite was not cleaned perfect. Husband but by glass in the lobby All around :(

Good day Mrs. I., Thank you for continuously choosing Fairmont Chateau Whistler and thank you for taking the time to provide further feedback on your stay. I would like to again express my deepest apologies for the cleanliness concerns in your guest room and for the challenges you faced in logging in to our WIFI system. I sincerely hope your husband’s finger has heeled well and would like to assure you the table of concern has been replaced by our engineering team. As discussed during your stay, it would be my pleasure to be a contact to yourself for any assistance you may need in the future and I would like to reconfirm that we have discounted the first night by 50% and provided you with complimentary Valet Parking on this past stay. We strive to consistently provide our guests with positive and lasting memories of the resort and I am truly sorry we have failed to do so on this occasion. I hope we can welcome you and your family back in the near future and showcase all that we have to offer. Warm Regards, Alyson Sutton Assistant Front Office Manager

Beautiful Resort - Amazing Staff!

Customer review rating 4.5/5

Paul B. Families - 20/02/2021 Confirmed reviews ALL

It was clear from the onset that the staff were not only supportive of safety protocols but their customer centricity was second to none!

Dear Paul B., We very much appreciate your comments regarding your stay at the Fairmont Château Whistler. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sue Bjormark Executive Assistant

Whistler's version of Downton Abbey

Customer review rating 5.0/5

Lw Couples - 20/02/2021 Confirmed reviews ALL

Excellent, friendly well informed staff who always remember my name, my preferences and often offer to do things for me before I've even asked! The hotel is spotless. The staff very kindly reminds people if they have forgotten to put on their mask ( I did that once when I was about to leave the pool area) and offer to give a complimentary mask. The ski valets tell us if there are any unusual conditions on the mountain and have our boots, skis and poles ready very quickly. Our shoes are usually in the change area before we're even half way down the hallway from the outside entrance to the bench. The Wildflower restaurant special dinners, the Snow Globe and the Valentine's meals, were innovative, tasty and memorable- all served impeccable. The morning breakfasts at the Wildflower are a great way to start the day. Portobello is a quick place to grab a bite and the service is very friendly and fast. Housekeeping, valet parking, and the pool/gym staff are all top notch. Staying at the Chateau is a wonderful , fun and rejuvenating experience. As my husband quipped " it's the Whistler version of Downton Abbey!"

Dear Linda W., We very much appreciate your comments regarding your stay at the Fairmont Château Whistler. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sue Bjormark Executive Assistant

Well taken care of

Customer review rating 5.0/5

Anonymous Couples - 18/02/2021 Confirmed reviews ALL

Special thankyou to Alyson manager , who arranged for a room change when issue with existing room. The turn around time to support was outstanding and much appreciated

Dear Jim F., We very much appreciate your comments regarding your stay at the Fairmont Château Whistler. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sue Bjormark Executive Assistant

Well Located

Customer review rating 4.0/5

Kaveh R. Families - 18/02/2021 Confirmed reviews ALL

All was very good. Except. when we arrived on Friday we noticed a beer can and a kitkat wrapper on the floor by the elevators on our floor. The items where not removed by Sunday. I had to inform the front desk before the empty beer can and the kitkat wrapper moved.

Dear Kaveh R., Thank you for taking the time to tell us about your experience at the Fairmont Château Whistler. I am thrilled to hear that overall you had a good experience, though I am sorry that the cleanliness measures did not meet your expectations; please allow me to express my sincerest apologies. Cleanliness and hygiene are of utmost importance to our brand standards, particularly in the current climate, with COVID-19 at the forefront of our minds. At Fairmont, we strive to provide a superior service experience for every customer; therefore, I appreciate you taking the time to fill our survey to provide this valuable feedback, as the scenario that you outlined is of great concern to our team. I will be conducting the appropriate follow-up to ensure that these instances do not occur going forward. I would like to offer you preferred rate for a future stay to express my apologies for the issue that you had mentioned. To take advantage of this offer, when you are ready to book your next stay, please respond to this email thread and I would be pleased to make arrangements. If you have any additional information you would like to share, or have any questions, please don’t hesitate to reach out directly. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Courtney Bumby Assistant Front Office Manager

Great location and amenities

Customer review rating 4.5/5

Mike Couples - 18/02/2021 Confirmed reviews ALL

Gold room & lounge renovations are very well done and created for an amazing experience.

Dear Michael T., We very much appreciate your comments regarding your stay at the Fairmont Château Whistler. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sue Bjormark Executive Assistant

Amazing resort amazing staffs

Customer review rating 5.0/5

Rik Business - 17/02/2021 Confirmed reviews ALL

Amazing services from the Fairmont team, attention to detail perfect accommodation. Thank you all for the great experience

Dear Rik C., We very much appreciate your comments regarding your stay at the Fairmont Château Whistler. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sue Bjormark Executive Assistant

Nice relaxing break

Customer review rating 4.5/5

Mitch H. Couples - 16/02/2021 Confirmed reviews ALL

We stayed for one night. It was the first time away from home in a year. The snow was beautiful and the stay very peaceful and relaxing. The entertainment in the lounge was top notch. All with social distancing of course.

Dear Mitch H., We very much appreciate your comments regarding your stay at the Fairmont Château Whistler. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sue Bjormark Executive Assistant

Cozy winter wonderland

Customer review rating 5.0/5

Natasha Friends - 13/02/2021 Confirmed reviews ALL

We were there mid week celebrating a work milestone for my partner. The whole staff were helpful and anticipated so many requests. Food, drinks atmosphere were all beautiful

Dear Natasha V., We very much appreciate your comments regarding your stay at the Fairmont Château Whistler. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sue Bjormark Executive Assistant
Customer review rating 4.5/5

Kb Families - 10/02/2021 Confirmed reviews ALL

We were comfortable and had all our needs met.

Dear Kristen B., We very much appreciate your comments regarding your stay at the Fairmont Château Whistler. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sue Bjormark Executive Assistant

The ultimate family ski vacation hotel

Customer review rating 5.0/5

M.g. Families - 08/02/2021 Confirmed reviews ALL

We were treated like royalty from the moment we checked in ...

Dear Megan G., We very much appreciate your comments regarding your stay at the Fairmont Château Whistler. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sue Bjormark Executive Assistant

Well located, great Staff

Customer review rating 5.0/5

Philip N. Couples - 08/02/2021 Confirmed reviews ALL

From the moment we arrived we were very well taken care of. The staff were wonderful, the hotel was beautiful and everything was very well laid out. Thanks for another amazing stay!

Dear Philip N., We very much appreciate your comments regarding your stay at the Fairmont Château Whistler. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sue Bjormark Executive Assistant

Great experience and service on the hill

Customer review rating 4.0/5

Kristina Couples - 05/02/2021 Confirmed reviews ALL

The staff is extremely friendly and professional, we really appreciated the shuttle/driver service to the town which was always available when we needed it. We enjoyed breakfast at Wildflowe rand one lunch at Portobello which was hearty , but very good. the only less enjoyable part was the pool area. Even with reservation to access, we were often left with no room in the hottubs to relax our leg muscles after skiing. I also don't like the fact that they serve drinks inside the different pools to both adults and children ( in glass containers). The hotel is beautiful and set right at the gondola, so very enjoyable for a ski trip.

Dear Kristina P., We very much appreciate your comments regarding your stay at the Fairmont Château Whistler. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. All our drinkware although looks like glass, I can assure you is plastic and glass is not permitted on the pool deck. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samantha Cailler, Food & Beverage Administrator

Well located, relaxing

Customer review rating 3.0/5

Anonymous Families - 04/02/2021 Confirmed reviews ALL

We really enjoyed the hot tubs/pool and had a fantastic dinner at the Chalet. We stayed 4 nights and felt that we should have been offered fresh towels, our garbage taken out, toilet paper and coffee pods but we had to call down each time we needed something and felt like a nuisance. I understand the Covid safety restrictions but perhaps a way to put a list outside and identify each day what is required. 4 nights is a long time with no service.

Dear Lesley B., Thank you for taking the time and trouble to complete a survey following your recent stay at The Fairmont Chateau Whistler. At The Chateau we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Upon investigation in to your concerns during your recent stay, it is with regret that we experienced a clerical error when inputting your request which resulted in not providing housekeeping services during your stay. Evidently during this time, we understand the extreme caution surrounding intruding in guest/others space without express permission, however do abide by our required servicing of the room every third day, unless stated otherwise. On behalf of the hotel, we apologize that this error had caused a dissatisfactory experience, and we wish to assure you that for future stays this would not be the case. As we would not wish you to be left with a poor impression of your time with us, it would be our pleasure to speak with you further regarding the aforementioned concerns. Our Executive Housekeeper has left you a voicemail with the corresponding number to contact directly. Alternatively, we encourage you to contact us at the hotel at 60… and ask to be connected with our housekeeping leadership team so we may have the opportunity to speak with you once again. Thank you again for bringing these important issues to our attention, as it is only through such constructive comments and observations that we are able to continually monitor and so improve the services we provide. We look forward to welcoming you again to The Chateau Whistler in the near future. Yours sincerely, Joseph Johnson, Assistant Front Office Manager

Our most recent 20 reviews

In partnership with TripAdvisor