Fairmont Château Whistler 4 stars

Customer review rating (ALL Rating) 4.6/5 3,203 reviews

Fairmont Château Whistler - Image 1
Fairmont Château Whistler - Image 2
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4599 Chateau Boulevard, V8E 0Z5 WHISTLER, Canada

Description

ALLSAFE approved hotel

Hotel extras

  • Heated indoor and outdoor pools, hot tubs and cedar barrel sauna

  • Heated indoor and outdoor pools, hot tubs and cedar barrel sauna

  • Fairmont Chateau Whistler Golf Club, with 18 holes and mountain vistas

  • A pet-friendly hotel in Whistler, near walks and hiking trails

  • The largest event facilities in Whistler, ideal for meetings and weddings

Our accommodation(s)

Hotel location

Fairmont Château Whistler

4599 Chateau Boulevard
V8E 0Z5 WHISTLER
Canada

GPS:50.116925, -122.946233

Telephone
Fax +1 604-938-2055

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,203 reviews

TripAdvisor Rating  4.5/5  5,028 reviews

Certificate of excellence 2023

Great mini-vacation

TripAdvisor rating 5.0/5

Christian v TripAdvisor review

Always love our time at the Chateau Whistler. Beds are so comfortable we're buying Fairmont pillows for Christmas presents. Kids absolutely love the pool and virgin mango daiquiri at the Mallard Lounge.

Second stay

Customer review rating 4.5/5

Timothy B. Families - Confirmed reviews ALL

One again enjoyed a late fall stay and took advantage of many of the outdoor offerings.

Perfection!!

TripAdvisor rating 5.0/5

Leanne P TripAdvisor review

As always, our Fairmont stay was first class! The decorations- lights, xmas trees were stunning! We also enjoyed the new bar menu at the Mallard. A big thank you to the staff who are always so attentive, friendly and go out of their way to make you feel special! Indigo was lovely at check in. Additionally, we would like to mention James and Leah who work in the Health club as two standouts!

Thank you for taking the time to share your positive experience with others. We truly appreciate your review and positive feedback. It is wonderful to know that you had such an incredible experience and we will be sure to pass your kind words on to the team.

Well located. Great stay.

Customer review rating 5.0/5

Beatrice C. Families - Confirmed reviews ALL

We visit annually and always stay at the Fairmont. Beautiful rooms especially after their Reno’s. Breakfast buffet always satisfies. Staff were friendly. Never disappointed with their health club, pool, and steam rooms/saunas!

Dear Beatrice C., We very much appreciate your comments regarding your stay at the Fairmont Château Whistler. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sue Bjormark Executive Assistant

Inattentive to detail

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Inadvertently booked a conference stay for one extra night and the hotel staff indicated at check-in that it was too late to adjust so I would be charged for the extra night stay. At check out they indicated the manager was aware of the error and would review the file, which translated to them charging for the extra night and just mailing the receipt. I called to follow up and asked to speak to the manager. I was told the manager would call back in the afternoon and that didn't happen. Definitely an error booking the stay but for a high end hotel to simply ignore even making a phone call back to discuss things it was disappointing they placed the premium on taking the extra charge and running.

Dear Mr. P., Thank you for taking the time to tell us about your experience at the Fairmont Château Whistler. I am terribly sorry that nobody has responded to your enquiries regarding the erroneous extra night that was booked. This is a far cry from our standards and rest assured that this will be addressed internally. Unfortunately, as was originally communicated in line with your groups cancellation policy, despite the additional night being booked in error this room night was ineligible to be cancelled without penalty. That said, please allow me to make amends for the lackluster follow up by the team and I would like to make an exception and have taken the liberty of refunding your Visa ending in 6855 to the amount of $364.24 - I will send you a copy of this separately. We appreciate your sharing your concerns and allowing us to make amends for the shortfalls of the handling of your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniel Dalton Assistant Front Office Manager

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Other web-users rate our hotel

  • 588 reviews 8.8/10 Location
  • 1,061 reviews 7.8/10 Room
  • 1,649 reviews 8.6/10 Service
  • 9 reviews 5.3/10 WiFi
  • 540 reviews 7.9/10 Food
  • 431 reviews 8.5/10 Vibe
  • 265 reviews 7.5/10 Cleanliness
  • 255 reviews 6.5/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.