Fairmont Château Whistler 4 stars

Customer review rating (ALL Rating) 4.7/5 3,942 reviews

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Description

Hotel extras

  • Heated indoor and outdoor pools, hot tubs and cedar barrel sauna

  • Fairmont Chateau Whistler Golf Club, with 18 holes and mountain vistas

  • A pet-friendly hotel in Whistler, near walks and hiking trails

  • The largest event facilities in Whistler, ideal for meetings and weddings

  • Ski-in, ski-out access to Blackcomb Mountain, steps from the Blackcomb Gondola

Our accommodation(s)

Hotel location

Fairmont Château Whistler

4599 Chateau Boulevard
V8E 0Z5 WHISTLER
Canada

GPS:50.116925, -122.946233

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  3,942 reviews

TripAdvisor Rating  4.5/5  5,269 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Lindsay R. Families - Confirmed reviews ALL

Great service and wonderful location to the Whistler Blackcomb gondola. The ease of ski in/out and great service at the ski rental shop made skiing here a breeze! Breakfast was amazing and all staff and service was top notch. Would highly recommend.

Dear Lindsay R., Thank you for your kind words regarding our location and service. We are delighted to hear that you enjoyed the ease of ski in/out and had a wonderful experience with our team. Your recommendation is greatly appreciated, and we look forward to welcoming you back. Sue Bjormark Executive Assistant

Customer review rating 5.0/5

Sue M. Business - Confirmed reviews ALL

Staff were extremely friendly and helpful and special callout to the concierge desk who helped out with a sensitive matter.

Dear Sue M., Thank you for your kind words regarding our staff and the concierge team. We are pleased to hear that they were able to assist you with your needs during your stay. Your feedback is greatly appreciated and will be shared with our team. Sue Bjormark Executive Assistant

Customer review rating 4.5/5

Joseph Z. S. Families - Confirmed reviews ALL

Superb

Dear Joseph Z. S., Thank you for your positive feedback regarding our location and service. We are delighted to hear that you enjoyed your stay at Fairmont Château Whistler and appreciate your kind words. Sue Bjormark Executive Assistant

Customer review rating 2.0/5

Mikhail R. Couples - Confirmed reviews ALL

It would be a good stay if not for all the common areas are extremely crowded with families with multiple kids. If you expected to spend time in quiet and relax in a hot tub this may not be the reality during the busy weekend. I'd never go there again during a weekend.

Dear Mr. R., Thank you for sharing your feedback regarding your recent experience at Fairmont Château Whistler. I sincerely apologize for the inconveniences you encountered, particularly with parking and the communication delays prior to your arrival. We aim to provide a seamless experience for our guests, and your comments will be reviewed with our team for future improvements. Furthermore, I understand your concerns about crowded common areas, especially during peak periods. We appreciate your insights and hope you might consider visiting us during a quieter time in the future to fully enjoy our amenities. Goodbye and best regards, Oleksandra Kelm Front Office Manager Fairmont Château Whistler

Customer review rating 3.5/5

Susan V. A. Couples - Confirmed reviews ALL

Service was great overall however the valet service disappointed us on this trip. When we arrived, it took a while to even be acknowledged by the staff. Then, when we checked out, it took over 20 minutes for them to come and get our bags from the room. Fine, I get it if they're busy... however, once we got downstairs, the cart was left unattended away from the vehicle. We asked for help and they moved the full cart over to our truck and left it there to go help someone else who just arrived next to us. Again, very disappointed by this level of service! It put a stain on our previously pristine opinion of the hotel. Other than that, it was a great experience.

Dear Susan V. A., Thank you for sharing your feedback regarding your recent stay at Fairmont Château Whistler. We appreciate your kind words about the overall service, but I regret to learn that your experience with our valet service did not meet expectations. I understand that timely assistance is crucial, especially during both arrival and departure. It is concerning to hear that there was a delay in acknowledging your presence upon arrival and that your bags took longer than expected to be retrieved. I also apologize for the lack of attention to the cart once it was moved; this is not reflective of our usual standards. Your comments are invaluable, and I will ensure they are brought to the attention of the team. We strive to provide an exceptional experience for our guests and appreciate your understanding as we work to improve our services. Thank you once again for your feedback. We hope to welcome you back in the future with an improved experience. Sincerely, Tim Boucaut Director, Guest Services

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Other web-users rate our hotel

  • 769 reviews 9/10 Location
  • 1,386 reviews 7.9/10 Room
  • 2,502 reviews 8.8/10 Service
  • 10 reviews 4.2/10 WiFi
  • 814 reviews 8.2/10 Food
  • 751 reviews 8.4/10 Amenities
  • 646 reviews 9.1/10 Vibe
  • 331 reviews 6.8/10 Cleanliness

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