Fairmont Chateau Whistler 4 stars

Customer review rating (ALL Rating) 4.7/5 3,860 reviews

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Fairmont Chateau Whistler - Image 1
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4599 Chateau Boulevard, V8E 0Z5 WHISTLER, Canada

Description

Hotel extras

  • Heated indoor and outdoor pools, hot tubs and cedar barrel sauna

  • Fairmont Chateau Whistler Golf Club, with 18 holes and mountain vistas

  • A pet-friendly hotel in Whistler, near walks and hiking trails

  • The largest event facilities in Whistler, ideal for meetings and weddings

  • Ski-in, ski-out access to Blackcomb Mountain, steps from the Blackcomb Gondola

Our accommodation(s)

Hotel location

Fairmont Chateau Whistler

4599 Chateau Boulevard
V8E 0Z5 WHISTLER
Canada

GPS:50.116925, -122.946233

Telephone
Fax +1 604-938-2055

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  3,860 reviews

Customer review rating 4.5/5

William N. Couples - Confirmed reviews ALL

We had a great stay at Fairmont Whistler. We had an issue with our room, and Olga and AJ quickly resolved it by switching us to another room. The Gold reception staff were always helpful: Ai, Ian, David (?) (tall, dark hair, multilingual). Gold lounge servers, Anna (NZ), and Finlay (Manchester) were very friendly, and we had great conversations. We had breakfast at Wildflowers and received great service, as always. Joan (Asian) from housekeeping was attentive to detail during our room cleaning. She was certainly a standout among the housekeepers we have seen.

Customer review rating 4.5/5

Paul L. Couples - Confirmed reviews ALL

While we enjoyed the atmosphere, there was some confusion regarding the Wildflower 3-course dinner menu. It wasn't clearly explained—either on the menu or by our server—that certain dishes required an additional charge; we were under the impression it was a flat $49 for any three courses. Additionally, the steak was unfortunately too salty for our palates, though we realize seasoning preferences can be subjective. Overall, we thoroughly enjoyed the service across all departments. We were especially surprised and touched by the complimentary fruit, chocolate, and wine basket—a lovely gesture for our anniversary. Overall, we thoroughly enjoyed the service across all departments. We were especially surprised and touched by the complimentary fruit, chocolate, and wine basket—a lovely gesture for our anniversary. I also want to commend the staff for their quick response; after I mentioned a significant chip in our bathtub to the front desk, they followed up the next day and offered a $100 credit. I shared with them that the Fairmont name is synonymous with world-class quality, and while I didn't intend to complain, I felt it important to suggest that the fixture be replaced to maintain your high standards. I shared with the front desk that because I hold the Fairmont brand in such high regard, I wanted to suggest the repair so that the room's quality matches your global reputation for excellence."

Dear Paul, Thank you for taking the time to share your considered comments and reflections on your experience with us. We’re truly delighted to hear that you enjoyed the overall atmosphere of your stay and that our team across departments made a positive impression. We are honored that you chose to entrust us with such a special occasion such as an anniversary. It’s especially wonderful to know that the anniversary amenity helped make your celebration feel special as those moments are very important to us. That said, we sincerely appreciate your feedback regarding the Wildflower three-course dinner menu. We regret the confusion around the pricing and course inclusions, and you’re absolutely right to expect clear communication from both our menu and service team. Your comments have been shared with our culinary and restaurant teams so we can ensure this is clarified for future guests. We’re also disappointed to hear the steak did not meet your expectations, though we appreciate your understanding that preferences can vary. Thank you as well for bringing the bathtub issue to our attention during your stay. We’re glad our team was able to respond promptly and provide a credit, but more importantly, we value your perspective. Upholding the high standards associated with our brand is something we take seriously, and your feedback helps us do just that. It was a pleasure to have you with us, and we hope to welcome you back for another stay that exceeds every expectation. Kind regards, Rebecca Davies Food & Beverage Team

Customer review rating 4.5/5

Hailey F. Friends - Confirmed reviews ALL

Had a great stay. Customer service is always a highlight. Food was amazing.

Dear Hailey F., Thank you for your kind words regarding your recent stay at Fairmont Chateau Whistler. We are delighted to hear that our customer service and dining options contributed to your enjoyable experience. Sincerely, Sue Bjormark Executive Assistant

Customer review rating 4.0/5

Stuart M. Families - Confirmed reviews ALL

Overall we enjoyed our stay very much. The rooms were spacious and clean and the location next to the slopes was excellent. Ski rental etc was very convenient downstairs. We found the standard of food this time to be disappointing, particularly in the gold lounge. The breakfast offering was poor and the other “snacks” throughout the day were the same every day. We also ate in the grill room and the food was disappointing. The steaks were not high quality and my son’s was returned as it was undercooked and eventually left as it was so chewy. The pools/hot tub were also so busy that we didn’t use them as we would have been unable to swim because of everyone standing in the pool! I was injured during my stay and the hotel very helpfully provided me with a wheelchair - much appreciated. Also shout out to the car service who helped me get around. Overall a great stay but food was underwhelming.

Dear Mr. M., Thank you for taking the time to share such thoughtful and detailed feedback following your recent stay with us. We truly value insights such as yours as they allow us to continually refine and elevate the guest experience we strive to deliver. While I am pleased to read that you enjoyed our rooms, slopeside location, and the convenience of our ski amenities, I was very sorry to learn that several aspects of your culinary experience fell short of expectations. It is particularly disappointing to hear that the standard and variety of offerings in our Gold Lounge did not meet the level of quality and consistency you anticipated. I have shared your feedback with both our Fairmont Gold and Culinary leadership teams to review the breakfast selection and daily offerings, with a focus on enhancing both quality and variety. I was concerned to read about your experience in the Grill Room. This outlet takes great pride in showcasing the highest calibre Canadian beef, and it is clear we did not deliver on that promise during your visit. The issues you described with both quality and preparation are not reflective of our standards. We are actively reviewing this with our culinary team and suppliers to ensure greater consistency and execution moving forward. I also regret that the pool and hot tub areas were too crowded for your comfort. We understand how important these facilities are to the overall resort experience, and we are exploring ways to better manage capacity during peak periods so all guests may enjoy them more comfortably. Thank you again for your kind acknowledgment of our team members, particularly those who assisted you with the wheelchair and transportation. Your recognition will certainly be shared with them. We very much appreciate your balanced perspective and are pleased that, despite these concerns, you had an overall enjoyable stay. I do hope we will have the opportunity to welcome you and your family back in the future, and to provide you with a more seamless and elevated dining and health club experience. Yours sincerely, Rebecca Davies Food & Beverage Team

Customer review rating 5.0/5

Michael T. Business - Confirmed reviews ALL

Everything was great except that when i had my Tesla key card returned to me it has been cut almost in half. This is NOT like this prior to giving it to the valet. Very disappointing. Unfortunately, I did not realize this until my husband handed me the card when we had returned home. He had not noticed at the time it was given to him.

Dear Ms T., Thank you for your feedback regarding your recent stay. I am pleased to hear that you found your stay comfortable and appreciated our staff's service. However, I regret to learn about the issue with your Tesla key card. While we strive to ensure all items are returned in their original condition, I understand how disappointing this experience must have been for you. Your comments are invaluable for our ongoing improvement, and I will ensure they are shared with our team for review. Thank you again for your insights, and we hope to welcome you back in the future. Sincerely, Tim Boucaut Director, Guest Services

Other web-users rate our hotel

  • 763 reviews 9.2/10 Location
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  • 2,527 reviews 8.9/10 Service
  • 14 reviews 4/10 WiFi
  • 837 reviews 8.5/10 Food
  • 771 reviews 8.4/10 Amenities
  • 677 reviews 8.8/10 Vibe
  • 328 reviews 6.5/10 Cleanliness

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