Fairmont Château Whistler 4 stars

Customer review rating (ALL Rating) 4.6/5 3,904 reviews

Fairmont Château Whistler - Image 1
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Description

Hotel extras

  • Heated indoor and outdoor pools, hot tubs and cedar barrel sauna

  • Heated indoor and outdoor pools, hot tubs and cedar barrel sauna

  • Fairmont Chateau Whistler Golf Club, with 18 holes and mountain vistas

  • A pet-friendly hotel in Whistler, near walks and hiking trails

  • The largest event facilities in Whistler, ideal for meetings and weddings

Our accommodation(s)

Hotel location

Fairmont Château Whistler

4599 Chateau Boulevard
V8E 1G1 WHISTLER
Canada

GPS:50.116925, -122.946233

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,904 reviews

TripAdvisor Rating  4.5/5  5,260 reviews

Certificate of excellence 2025

Staff with Horrible Attitudes

TripAdvisor rating 1.0/5

Doctor D TripAdvisor review

The front desk service ruined the stay from the first moment. They all acted as if guests were priviledged to be in their presence. Incredibly rude and dismissive at every encounter. The room was updated and nice. Some rooms had horrible views butted up to trees on the back side with zero natural light. The basic rooms were crowded and noisey with families and ill behaved children. Staying on the 7th floor meant you had to endure the noise of the Gold package restaurant above your room. And they start very early in the morning interrupting your sleep. The hotel is in a convenient location with a shuttle and ski out in season. But with the horrible attitude of the front desk, spend your money next door or get a rental.

Thank you for taking the time to share your feedback regarding your recent stay at Fairmont Château Whistler. We genuinely value your comments and are disappointed to hear that your experience did not meet your expectations. We strive to provide exceptional service and it is regrettable that you felt the front desk team did not embody our commitment to hospitality. Your feedback regarding the attitude of our staff will be reviewed with the team to ensure we uphold our standards of service. It is also concerning to hear about the noise disturbances you experienced during your stay. We appreciate your input on the room conditions and views, as it allows us to better understand our guests' experiences. Please know that we continuously seek to improve our offerings and the comfort of our guests.

Customer review rating 4.5/5

Harv K. Couples - Confirmed reviews ALL

My wife and I enjoyed our stay on the Fairmont Gold Floor very much. The food and drink were fantastic. The level of service by the team there was top notch. This was our second trip to the Gold Floor in Whistler and Monica, Brandon and others at the desk have been excellent both times. The only thing that we thought somewhat odd was the timing of the scheduled maintenance of the pool and the restaurant during our stay, which started on Monday Nov. 10th with a stat holiday the next day. The hotel seemed to be quite busy with many families enjoying an extended long weekend, so the timing of the maintenance was curious. Perhaps that work could have started on Wednesday the 12th and still be ready for the weekend of the 21st. If open, we would have enjoyed more swims in the pool and certainly considered having our Nov. 10th Anniversary dinner in The Grill Room. That said, we had an excellent stay. The room was great with a very comfortable bed. We look forward to returning one day soon. Thank-you again.

Dear Harv K., Thank you for taking the time to share your experience regarding your recent stay on the Fairmont Gold Floor. We are delighted to hear that you and your wife enjoyed the amenities and the exceptional service provided by our team, particularly Monica and Brandon. It is always rewarding to receive such positive feedback. We appreciate your comments regarding the timing of the scheduled maintenance for our pool and restaurant. We understand how important these facilities are to our guests and will certainly take your observations into consideration for future planning to enhance our guests' experiences. Your feedback regarding the maintenance schedule is invaluable, and we strive to balance upkeep with guest enjoyment. We are pleased that you found your room comfortable and that your overall stay was excellent. We look forward to welcoming you back for another enjoyable visit in the future. Best regards, Sue Bjormark Executive Assistant

Customer review rating 5.0/5

Michelle M. Solo - Confirmed reviews ALL

48 hours of respite

Dear Michelle M., Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you enjoyed a restful 48 hours with us at Fairmont Château Whistler. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Sue Bjormark Executive Assistant

Customer review rating 5.0/5

Masoud S. Couples - Confirmed reviews ALL

Everything was perfect. First David arrived, they charge me $200 damage deposit but I don't see that amount refunded and I called twice and the lady said I am for reservation I cannot answer that which is not making sense to me??

Dear Masoud S., Thank you for your kind words about your experience at our hotel. I apologize for the confusion regarding the damage deposit. The $200 is an authorization not an actual charge and it should have dropped off your credit card by now, if this is not the case please do let me know and I will look into this further. Sue Bjormark Executive Assistant

Customer review rating 5.0/5

Tara F. Couples - Confirmed reviews ALL

A wonderful getaway to Whistler again. The Fairmont service, amenities and spa are top-notch

Dear Tara F., Thank you for your kind feedback regarding your recent stay at Fairmont Château Whistler. We are delighted to hear that Craig went above and beyond and that you enjoyed your dinner in the Grillroom. It is always a pleasure to receive positive feedback, and I will share your comments with our team. I also want to apologize for your experience at the pool, and I am sorry to hear that it spoiled what was otherwise a great vacation for you. Please know that we are working closely with our team to ensure that the outdoor area is checked more frequently, so that all guests can enjoy the facilities. Personal speakers are not typically permitted on our pool deck, so we have also taken steps to ensure this does not happen again Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Josh Fraser Director, Wellness and Recreation

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Other web-users rate our hotel

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  • 789 reviews 8.1/10 Food
  • 708 reviews 8.5/10 Amenities
  • 622 reviews 9.2/10 Vibe
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