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Hotel extras
Heated indoor and outdoor pools, hot tubs and cedar barrel sauna
Heated indoor and outdoor pools, hot tubs and cedar barrel sauna
Fairmont Chateau Whistler Golf Club, with 18 holes and mountain vistas
A pet-friendly hotel in Whistler, near walks and hiking trails
The largest event facilities in Whistler, ideal for meetings and weddings
Services in the hotel and nearby
Check-in from 17h00
Check out up to 10h00
Paying
Information message
Hotel location
Fairmont Château Whistler
4599 Chateau Boulevard
V8E 0Z5 whistler
canada
Check-in from 17h00
Check out up to 10h00
Our accommodation(s)
Located at the base of Blackcomb Mountain, Whistler's landmark ski-in, ski-out hotel and golf resort is the perfect year-round destination for your mountain getaway. Combining classic elegance and modern alpine design, all 519 guest rooms feature spectacular mountain, village or surrounding woodland views. For the ultimate in luxury accommodation and dedicated service, Fairmont Gold is an exclusive lifestyle hotel.
Our restaurants and bars
Your meetings and events
Our meeting rooms
Number of meeting rooms: 14
Maximum size: 1,052 m²
Maximum capacity: 1500 people
Maximum banquet capacity: 920 people
TripAdvisor Rating
4,522 reviews
Home away from Home
Customer review rating 5.0/5
Ted B. Solo - 02/03/2021 Confirmed reviews ALL
A castle of comfort.
Dear Ted B., We very much appreciate your comments regarding your stay at the Fairmont Château Whistler. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sue Bjormark Executive Assistant
Lovely Stay
Customer review rating 4.5/5
Miranda Families - 26/02/2021 Confirmed reviews ALL
It was an overall pleasant stay. We had a nice view of the slope while not directly above the swimming pool, which made it less noisy. Staff offers courteous and prompt service. A little hiccup is that children size bathrobes and hypoallergenic pillows were not prepared in the room as we requested before our arrival.
Dear Calvin C., Apologies I pressed send before replying to your comments. We very much appreciate your comments regarding your stay at the Fairmont Château Whistler. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for the details of no hand sanitizer at the P2 parkade we do in fact usually have it there I have followed up with the Housekeeping Manger to make sure this is checked frequently. You should have received a card that gave you details regarding going to the Mallard Lounge to receive the welcome drink of your choice again I have followed up with our Front Office Managers to make sure these are being given and discussed with our guests upon arrival. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sue Bjormark Executive Assistant
Okay stay
Customer review rating 3.0/5
Je… Couples - 25/02/2021 Confirmed reviews ALL
I stayed one night at the Whistler location, I bought a package which included a sap package (two massages and a gift from the spa) as soon as we got in they upgraded us to a suit which was nice. When checking in with the manager they informed us we needed to book the hot tub in advance due to covid protocalls, so we told the person working which is the manager that we would like it booked at 7:00 pm because our massages were done then. When we were done our massages and went to the pool they had nothing booked for us, luckily they said they had room, but that was disappointing epically since the person working said they were the night manager. We also ordered a package "falling in love" which came which came with a rose, champagne and chocolate dipped strawberries with little candies. The flower that came with the rose the little white ones were dead, the candies had seemed to melted which was really weird considering we asked them to have it when we arrived. we really loved the driving services they had for the hotel guests as we had a dinner reservation to a near by restaurant and wasn't sure if we could park there. When we got our hotel billing to our room they had charged us the package which included the one night stay and spa package as well as a 450 spa charge on top, so pretty much charging me twice for the spa. I was leaving 6 am so dealing with this was very unpleasant. We loved the location and the suit as well as the buss boy was very sweet and accommodating. When we talked about the billing issue you guys were trying to figure it out told me you would take the charges off but they're will be an investigation. I told you to call me once your done investigating, however I didn't get a call i only got one from the insuite manager who wasn't happy that the front desk took the full charge off for the package, because my flower was dead. He was mad and told me that he personally saw to the flowers, asked me to take a picture, I live in Vancouver and showed the girl at the front, anyway he then proceeded to tell me he can take 12 dollars off only, I agreed because I felt bad that because we did drink the champagne, it was not well handled , and slightly rude. I still haven't gotten a call abo8ut them investigating the spa charge. I don't like to be picky but I paid a lot to be there and I expected the price to reflect the service. it was on valentines day and I booked this for me and my fiancé and we wanted to make it a tradition but his not happy that he got charged extra and then refunded and charged again because the refund doesn't come for at least couple of days, he told me he didn't have a problem because he has money, but what if some poor guy who surprised his gf who doesn't have a lot of money and had this money on pending, would be horrible.
Dear Ms. G., Thank you for taking the time and trouble to complete a survey following your recent stay at The Fairmont Chateau Whistler. At The Chateau we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. It is evident that the concerns you encountered prior to and during your stay with us are a poor reflection of the service we strive to provide to each of our guests. I am deeply apologetic that the package you had reserved caused billing difficulties, and the follow up you received from our team member was not of an appropriate manner. I can assure you that all steps were taken to ensure the proper charge for services used at this hotel was billed to you correctly, and I apologize we fell short of informing you by the agreed upon method of communication to ensure you were aware that the second spa charge was removed. Further, we understand the frustration when addressing the state of your flowers, and wish that the circumstance was handled in a more penitent fashion. As we would not wish you to be left with a poor impression of your time with us and it is imperative to us that you experience a seamless and satisfactory experience during each step of your time with us, it would be my pleasure to provide you my personal contact details should you return to stay with us at The Chateau. Please reach out to via email at jo… with future dates in mind, so I may personally oversee arrangements made, and provide a preferred rate for you to join us again, with our compliments. Thank you again for bringing these important issues to our attention, as it is only through such constructive comments and observations that we are able to continually monitor and so improve the services we provide. We look forward to welcoming you again to The Fairmont Chateau Whistler in the near future. Yours sincerely, Joseph Johnson, Assistant Front Office Manager
Incredible hotel and amazing service for a family.
Customer review rating 5.0/5
Kate Families - 24/02/2021 Confirmed reviews ALL
We had a wonderful stay at the Fairmont Chateau Whistler. The location is fantastic and the hotel is incredibly well maintained. We had great breakfasts at the Portobello Restaurant (in our room!) and great dinners at the Mallard, with Holly and Francis as our servers (who helped us make the kids menu just right for our kids!). The pool is perfect temperature and with pre-booking and limits in place, it never felt too busy/uncomfortable. Thank you to the team at the Fairmont!
Dear Kate S., We very much appreciate your comments regarding your stay at the Fairmont Château Whistler. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sue Bjormark Executive Assistant
Customer review rating 3.5/5
Aman D. Families - 22/02/2021 Confirmed reviews ALL
Food wasn’t the greatest.
Dear Amandeep D., Thank you for taking the time to share your comments concerning your stay at the Fairmont Château Whistler. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated your food experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Samantha Cailler, Food & Beverage Administrator
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