Fairmont Château Whistler 4 stars

My husband and I usually stay at the Four Seasons when we come to Whistler to ski. The Four Seasons had very high rates this particular weekend so we gave the Fairmont a try. I cashed in points from my Chase Sapphire Reserve credit card. I guess they book through a travel website, and it was very apparent when checking in that we were treated differently because we did not book direct with the hotel. The ski valet set up was also disappointing. It was chaotic in the morning retrieving our skis. We had to wait in multiple different lines to get our boots, and then our skis. When we finished at the end of the day, there was no one at the little tent at the base of the mountain and then we had to carry them back down to the hotel. This isn't a big deal, but why have the tent if it isn't going to be staffed? The room itself was nothing special. Again, perhaps this is because my credit card used a travel website to book but I travel quite often for work and I would compare the room we stayed in to that of a Marriott - and not a new one.

We booked at the Fairmont Whistler over March break, just a couple of days before it was announced that the ski hills would be closed. We were disappointed, but still went to the hotel in hopes of doing other outdoor activities. The hotel team treated us like gold, gave us plenty of alternatives to downhill skiing, and took care of our every need. In the end we cut our trip short because the COVID panic was getting worse, and they were helpful in getting us home. We can't wait to go to the Fairmont again.

Got there on the day they closed the ski resort, staff was help full finding other activities for us to do, but we really came to ski. Restaurants and bars started to close or restrict hours so not a fair playing field to comment on our experience . Ended up leaving 3 days early.

Return customer after 10 years. Hotel room is a bit out dated compare to other Fairmont lcations in Vancouver Downtown but overall it was a good stay.

This was my second time staying at the Fairmont. My first visit was so great I invited my sister and nephew to join. Everyone had a wonderful time. All the staff we encountered were so friendly, pleasant, happy, accommodating. All the amenities were great. Clean facilities. My family kept saying how magical the whole place and experience felt. On a side note, my trip was very complicated due to cancelled conference and COVID-19. But the in-house reservations staff was extremely helpful and courteous throughout the entire ordeal. This felt very reassuring during uncertain times.

Enjoyed the weekend would defiantly make another trip

We felt welcome and at home in your hotel. Great facilities for relaxing and the perfect location for skiing. Your staff are a real credit to your hotel.

Food and services are excellent. Staff in the ski valet shop are superbly helpful and service oriented. Wait staff in Mallard also.

Situated wonderfully right near the gondola, fantastic service, excellent bar atmosphere in the evening. We stayed in room 701 which was evidently renovated more recently and had beautiful views. ALL of the concierge crew was awesome and extremely helpful. This was valuable for us being the first time to Whistler. The hot tubs, sauna and steam room were legit. Gets crowded in the afternoon but I’m not sure how you manage it differently besides getting another hot tub or pool. Love how accessible the gym and spas were and how they were included in our price. Lastly and my only critique, room cleaning was done well however in our room we were either completed early in the morning or very late in the day(3ish). I always prefer for mine to be completed before noon-1, especially on vacation as I’m getting older and naps are exciting. Only sharing because others might think the same and forget to add in the survey. Thank you for an excellent stay! We will be back, and soon!!

My now husband and I had our wedding at the Fairmont Chalet (fondue restaurant/golf club). We stayed at the Fairmont during our trip to Whistler and could not have been more impressed. The staff was extremely friendly throughout the hotel & venue, all of the food during our stay & wedding was delicious, and our room was incredible! 10/10 will be back the next chance we get!

Everything was great but our first morning a barking dog in an adjacent room woke us at 6:30 and again at 7:00AM. When we complained, we were offered a move to another room, which did not suit us.

Great

We love the Château Whistler and wouldn’t stay anywhere else in Whistler. The position is great and the staff really friendly

Very solid staff and facilities all the way around. We usually stay at the Four Seasons, but thought we'd give Fairmont a try as the vibe as it's generally more lively. Fairmont did not disappoint. Alan (concierge) was amazing and the staff was awesome from top to bottom, maid service to bell boys, everyone was top notch.

From Check in to check out we thoroughly enjoyed our stay at the Fairmont Chateau The staff were polite and efficient in every area and our room was spectacular We will for sure be revisiting this location again