Fairmont Chateau Whistler 4 stars

Customer review rating (ALL Rating) 4.6/5 3,959 reviews

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Fairmont Chateau Whistler - Image 1
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4599 Chateau Boulevard, V8E 0Z5 WHISTLER, Canada

Description

Hotel extras

  • Heated indoor and outdoor pools, hot tubs and cedar barrel sauna

  • Fairmont Chateau Whistler Golf Club, with 18 holes and mountain vistas

  • A pet-friendly hotel in Whistler, near walks and hiking trails

  • The largest event facilities in Whistler, ideal for meetings and weddings

  • Ski-in, ski-out access to Blackcomb Mountain, steps from the Blackcomb Gondola

Our accommodation(s)

Hotel location

Fairmont Chateau Whistler

4599 Chateau Boulevard
V8E 0Z5 WHISTLER
Canada

GPS:50.116925, -122.946233

Telephone
Fax +1 604-938-2055

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,959 reviews

Customer review rating 3.5/5

Erik S. Business - Confirmed reviews ALL

You asked.... Food left in hallway from room service much too long. (Not ours, but others...routinely. Looked like no one cared.) Misplaced reservation upon check in. Delivery of baggage delayed and needed to call back. Towels not available at pool when needed. Coffee disks replaced with ONLY decaf x 2 days. Room cleaning was ok, but not great. Bathrobe left on seat x 3 days.

Dear Mr. S. Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for the shortcomings you experienced during your stay. We regret that these details detracted from what should have been a seamless and comfortable experience. Your comments have been shared with the relevant teams so we can address these matters and ensure greater attention to detail moving forward. Our team will be contacting you shortly to follow up personally. We truly appreciate your feedback and the opportunity to improve. Best Regards, Fairmont Chateau Whistler

Customer review rating 5.0/5

Sean H. Couples - Confirmed reviews ALL

Enjoyed our stay, despite weather not cooperating for skiing. Hotel staff were excellent all around, from check in, to housekeeping, bell staff, restaurant staff, ski valet, and courtesy car drivers. Hotel was everything that we expected. Thank you.

Dear Sean H., Thank you for your kind words regarding your recent stay. We are delighted to hear that our staff provided excellent service throughout your visit. We appreciate your understanding of the weather conditions and hope to welcome you back for a more favorable skiing experience in the future. Sue Bjormark Executive Assistant

Customer review rating 5.0/5

Michael S. Couples - Confirmed reviews ALL

Travelling with two other couples (brothers & their wives), we enjoyed all the common areas within the hotel where we could meet. Most of our activities for the week were arranged in advance of our arrival through the concierge service, which was fantastic. We stayed in a Fairmont Gold Room and were happily content with the offerings of the Exclusive Lounge.

Dear Michael S., Thank you for your positive feedback regarding your recent stay at Fairmont Chateau Whistler. We are pleased to hear that you found our location ideal for both skiers and non-skiers, and that our common areas facilitated enjoyable gatherings among your group. It is also gratifying to know that our concierge service met your expectations and contributed to a memorable experience. We appreciate your kind words about the Fairmont Gold Room and the Exclusive Lounge offerings. We look forward to welcoming you back in the future. Sue Bjormark Executive Assistant

Customer review rating 5.0/5

Nathalie H. Families - Confirmed reviews ALL

evrything was great.. the rooms, people, restaurant, ski valet, concierge, spa...

Dear Nathalie H., Thank you for your kind words regarding your recent stay at Fairmont Chateau Whistler. We are delighted to hear that you enjoyed our accommodations, service, and amenities. Your satisfaction is our top priority, and we look forward to welcoming you back soon. Sue Bjormark Executive Assistant

Customer review rating 3.0/5

Nicolas D. Couples - Confirmed reviews ALL

Ahead of our stay, I specifically requested no–added sugar Greek yogurt due to being diabetic. This request was confirmed via message prior to arrival, but unfortunately it was never communicated to the kitchen. As a result, I was unable to get this option for 4 of the 6 days of our stay. The same issue occurred with soy milk: it ran out after two days and was unavailable for the remainder of the stay. Frankly, given the breakfast price point ($110), the overall quality and execution were clearly sub‑optimal. We also used the valet service for ski and snowboard storage. On the first day, the team was unable to locate our equipment because the room number was mislabeled, which caused us to lose approximately 30 minutes of time with our private ski guide. Regarding our room (I believe it was 504), there is a door before the room entrance that was malfunctioning. Each time we tried to access our room, the door failed to open and we had to return to reception to request assistance, which became quite frustrating. Although the lap pool is labeled “adults only,” there were numerous teenagers playing there, which made the experience much less enjoyable. Finally, we were incorrectly charged for minibar items (including chocolate and wine). We had to request cancellation of these charges, as I cannot eat chocolate due to my diabetes and we did not consume the wine. We were told this was due to an overly sensitive minibar sensor. Overall, the stay was acceptable and the staff were friendly and eager to help—no complaints on that front. However, given the price point of the hotel, I was not expecting to encounter so many avoidable frictions throughout the stay.

Dear Nicolas D., Thank you for taking the time to tell us about your experience at the Fairmont Chateau Whistler. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fairmont Chateau Whistler

Other web-users rate our hotel

  • 759 reviews 9.1/10 Location
  • 1,398 reviews 7.8/10 Room
  • 2,522 reviews 8.8/10 Service
  • 13 reviews 4.4/10 WiFi
  • 825 reviews 8.4/10 Food
  • 764 reviews 8.3/10 Amenities
  • 665 reviews 8.9/10 Vibe
  • 332 reviews 6.6/10 Cleanliness

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