Fairmont San Francisco 4 stars

Customer review rating (ALL Rating) 4.3/5 4,094 reviews

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950 Mason Street, 94108 SAN FRANCISCO, United States

Description

Hotel extras

  • One of San Francisco’s most iconic luxury hotels, famed for impeccable, attentive service

  • Located in vibrant Nob Hill, near the Financial District, Chinatown and the Embarcadero

  • Lavishly appointed rooms and suites, most with sweeping views

  • Fine dining at the elegant Laurel Court and Polynesian-fusion cuisine at the Tonga Room

Our accommodation(s)

Hotel location

Fairmont San Francisco

950 Mason Street
94108 SAN FRANCISCO
United States

GPS:37.792581, -122.410513

Telephone
Fax +1 415-772-5013

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,094 reviews

TripAdvisor Rating  4.2/5  5,307 reviews

Customer review rating 3.5/5

Chieu-an T. Business - Confirmed reviews ALL

The room was spacious and clean. The only downside was that the toilet flush was very weak, and with the toilet being lower, I had to lean over and hold the handle for quite some time for it to flush completely. And being pregnant, that got a little exhausting after a few times. The heater might be on the older end, but when it was on, it was really loud for a good 8-10mins. And during the night, the heater would turn on when the temperature dropped, and the noise from that made it difficult to sleep. The very last item that I did not enjoy was that in the room, there was a postcard that says there's a water filter, but it did not mention which floor or where to find it. I went into the hallway looking for it but did not see it. I asked a worker, and they looked at me as if I was crazy to think there's a water filter machine outside. Overall, it was an ok experience and I'm not sure if I would recommend the hotel to others.

Customer review rating 4.5/5

Keith K. Couples - Confirmed reviews ALL

We stay at the Fairmont San Francisco three or four times per year for our weekend getaways and for special occasions like birthdays, New Years Eve, etc. Upon arrival on December 30th at approximately 2:45 PM we headed to the front desk to check in and were told that our suite was not ready and it would be about 45 minutes before it was ready. We were early so a short delay was not unexpected. We decided to go to the bar and have a cocktail but there was no seating available. After 15 minuets were were able to get a seat and ordered our drinks. There was only one bartender working and no servers so the bartender was mixing drinks, serving guests and making runs back and forth to the kitchen for food that had ordered at the bar. We did finally get our drinks 20 minuets after ordering them. Overall this was the worst lack of staffing that I have ever seen in the bar. After about an hour I headed back to the front desk to check on our room. The front desk clerk called housekeeping and when she hung up that call I was told that the room was not ready and would be another 45 minuets. 45 minuets later I checked back again and still no room. This time I was told that the previous guest had paid for a late checkout and they were still in the room. I asked if another suite was available and was told no. I asked the clerk to call housekeeping and ask them to physically go to the room to check if it was still occupied. She made the call, spoke to someone but got no answer. After waiting 2+30 Tony, a bellman, ran up to the desk and said' " Mr K. your suite is ready, I'll get your bags and take you there". (After waiting two hours we took a walk and ended up setting across from the tower elevators, this is where Tony approached us to ask if we needed any assistance. We explained the situation and he said he would look into it). Tony saved the day, had he not taken the initiative who knows when we would have gotten our room, and we would have missed our dinner reservations with friends in Oakland. I know that December 30th is a busy day for the hotel but short staffing and poor communication between departments was a big problem. While this experience will not deter us from returning to the crown jewel of the Fairmont chain, it does take away some of the specialness of a stay on Nob Hill and it is certainly not in keeping with the level of service that we have come to expect from Fairmont.

Customer review rating 4.0/5

John C. Families - Confirmed reviews ALL

Had to change my stay due to weather and front desk was very accommodating .

Customer review rating 4.0/5

Gillian K. Families - Confirmed reviews ALL

We had a comfortable stay. Great location, beautiful hotel, friendly service. Downsides are: only 1 place to get a cup of coffee in the AM always with very long lines and there no place to get a glass of wine or a cocktail with appetizers at this hotel. Long wait times to be seated for breakfast or dinner at the one restaurant on site. They are also associated with the Tonga Room, but the concierge couldn't tell us where were on the wait list for the Tonga Room even though we checked back with her 3 different days.

Customer review rating 0.5/5

Karen L. Families - Confirmed reviews ALL

We paid almost $1300 for one night in the Santa Suite. When we checked in, the bell desk gave us a trolley and loaded one piece of our luggage onto there and then asked my husband to load everything else. The lobby was insanely packed with people trying to see the gingerbread house (not worth making the trip to see) and the check in line is the longest I've seen at a Fairmont. We asked the guy checking us in if it was necessary to make reservations for breakfast or not and he told us no. Next morning the wait was over 45 minutes because we didn't have a reservation. The Santa Suite decoration was fine and the view was great. We wanted to open the bottle of sparkling apple cider they gave us, but they didn't provide an opener so we called guest services. We waited over 30 minutes and nobody brought one so we had to call again. 15 minutes later they brought me one that was completely rusted and I told the lady that this is not ok to use, but she didn't understand what I was saying and didn't see anything wrong with the rusted opener. We called to request extra-firm pillows and guest services took over 30 minutes to bring some, but the guy gave us soft foam pillows. We kept trying to tell them extra-firm and he kept saying "foam" because he didn't speak english very well and couldn't understand us. He told us that's all they have and left. Next morning we went to breakfast and it took over 45 minutes to get a table. The buffet breakfast selection was extremely small, but food was fresh. We ordered coffee and juice and they told us we can only choose one because the breakfast buffet only covers one option. We would have to pay for the other one if we wanted it. Definitely unexpected for a buffet breakfast that cost $45/person. It was also unexpected for a high end hotel to bring you a check when you're not even half way through your meal. We did not ask for the check and it wasn't even close to end of breakfast hours so I don't know what prompted them to bring us the check mid-meal. At checkout, the lady asked how the experience was and I showed her the picture of the completely rusted bottle opener and she was shocked. She offered to cover $100 of my "remaining balance" to make up for it, but I told her I already paid for everything in full. She showed me the bill that said I owe all the taxes and fees. I showed her my email confirmation that shows all taxes and fees already paid for and $0 balance due at hotel. She went in to talk to her manager and offered 50% refund on our stay. It has been over 2 weeks and they never refunded us the amount.

Dear Karen L., Thank you for taking the time to share your feedback regarding your recent stay at Fairmont San Francisco. I sincerely regret that your experience did not meet the high standards we strive to uphold. I apologize for the challenges you faced during your check-in process, particularly regarding luggage assistance and the extended check-in line. We understand that these inconveniences can be frustrating. I also acknowledge your concerns about the breakfast experience, including the reservation system and the limitations on beverage options. Your remarks regarding the service and the condition of the bottle opener have been noted, and I assure you that we will review our practices to ensure they align with our commitment to guest satisfaction. Regarding the billing issues you encountered, I understand the importance of clarity and prompt resolution. Please allow me to look into this for you, and I will get back to you with an update. Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience. Best regards, Kendra Andrade Fairmont San Francisco

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  • 782 reviews 7.1/10 Amenities
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