Fairmont Kea Lani - Maui 5 stars

Customer review rating (ALL Rating) 4.7/5 1,193 reviews

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Description

Hotel extras

  • Rejuvenate your mind, body and spirit at Fairmont Kea Lani's award-winning spa.

  • Immerse yourself in Hawaiian culture within Hale Kukuna.

  • Indulge in the finest cocktail craftsmanship served with an ocean view at Pilina.

  • Signature restaurant, Kō, serving island-inspired cuisine.

  • Soak up the sun from any of our three main swimming pools.

Our accommodation(s)

Hotel location

Fairmont Kea Lani - Maui

4100 Wailea Alanui Drive
96753 MAUI
United States

GPS:20.675896, -156.440422

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,193 reviews

TripAdvisor Rating  4.5/5  6,159 reviews

Certificate of excellence 2024

Great service team!

Customer review rating 5.0/5

Edward R. Families - Confirmed reviews ALL

From greeting to departure we felt well cared for and fully enjoyed our stay!

Aloha Mr. R., We very much appreciate your comments regarding your stay at the Fairmont Kea Lani - Maui. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mahalo nui loa, Jelly Smith Villa Manager

Customer review rating 4.5/5

Dc Couples - Confirmed reviews ALL

Very relaxing; all staff very friendly, helpful and knowledgeable. Refurbished room was excellent; all restaurants were very good as well.

Aloha C. Ohana, Thank you for taking the time to share your feedback following your recent stay at Fairmont Kea Lani. We are delighted to hear that you had a very relaxing experience and found our staff to be friendly, helpful, and knowledgeable. We’re pleased to know you enjoyed your refurbished room and had great dining experiences at our restaurants. Your positive comments are greatly appreciated. We noticed your score for our sustainability initiatives was lower than other aspects of your stay. We are committed to improving our environmental practices and would love to hear any specific suggestions you might have to help us enhance these efforts. Thank you again for your feedback and for being a valued Silver member of the ALL Accor Loyalty Program. We look forward to welcoming you back for another relaxing stay. Mahalo nui loa, Cameron Smith - Guest Experience Manager

Amazing experience

Customer review rating 5.0/5

Justin M. Couples - Confirmed reviews ALL

My fiance and I traveled Maui for the first time we stayed at the Fairmount kea lani it’s was amazing from the staff to the food the why were we there I asked my girlfriend to merry me the staff helped me with everything from a romantic photo shoot and a amazing 5 course dinner at sunset we completely fell in love with the resort the amazing views and amenities they have r great I highly recommend if your going to Maui that u stay here we had a great time

Aloha V. Ohana, Thank you for sharing your amazing experience at Fairmont Kea Lani! We are thrilled to hear that your stay with us was perfect, especially for such a memorable occasion. Congratulations on your engagement! We're delighted that our team could assist in making your proposal special with the romantic photo shoot and the five-course dinner at sunset. It’s wonderful to know that you and your fiancée fell in love with the resort, our views, and amenities. Your recommendation means a lot to us, and we're grateful for your kind words about our staff and food. We look forward to welcoming you both back for more unforgettable moments in the future. Mahalo nui loa, Cameron Smith - Guest Experience Manager

Nice Hotel

Customer review rating 3.5/5

Sharon S. Families - Confirmed reviews ALL

My daughter & I enjoyed a 4 night stay. The only downside was our room was looking over a parking lot, & near the kitchen, so every am all we could smell was bacon! I did not expect a view room, as we did not upgrade, but the hotel had very low occupancy, & I would have thought they'd place us in a better situated room. Service was good in general. At Ko for dinner they overcooked the fish, but replaced it with something else.

Aloha S. Ohana, Thank you for sharing your feedback regarding your recent stay at Fairmont Kea Lani. We truly appreciate your comments as a Classic member of our ALL Accor loyalty program and value your insights. We’re pleased to hear that you and your daughter enjoyed your stay overall. However, I apologize for the disappointment regarding the room location. While we always strive to provide our guests with the best possible experience, the first two nights of your stay, we were fully committed to rooms with two double beds in the higher categories, which limited our ability to accommodate an upgrade. We’re also sorry to hear about the overcooked fish at Ko. I'm glad our team was able to address it promptly and provide a satisfactory replacement. Your feedback on this and the general service has been shared with our team to ensure we continue to improve. We hope to have the opportunity to welcome you and your family back for a more perfect stay in the future. Please don’t hesitate to reach out if you have any further comments or questions. Mahalo nui loa, Cameron Smith - Guest Experience Manager

Beautiful hotel, but too expensive for the room we had!

TripAdvisor rating 4.0/5

Sharon S TripAdvisor review

Beautiful re-do of this hotel! Service was terrific, food & drink good, but overpriced. Our room overlooked a parking lot, & had lots of kitchen smells. We could have upgraded to ocean view, but were already paying over $1000.00 per night. Their signature restaurant Ko was good.

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Other web-users rate our hotel

  • 242 reviews 8.8/10 Location
  • 518 reviews 9.1/10 Room
  • 642 reviews 9/10 Service
  • 318 reviews 8.5/10 Amenities
  • 162 reviews 8.2/10 Pool
  • 94 reviews 8.4/10 Cleanliness
  • 85 reviews 7.2/10 Breakfast
  • 7 reviews 10/10 Sustainability

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