Fairmont Kea Lani, Maui 5 stars

Customer review rating (ALL Rating) 4.8/5 3,268 reviews

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Fairmont Kea Lani, Maui - Image 1
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Fairmont Kea Lani, Maui - Image 4
4100 Wailea Alanui Drive, 96753 MAUI, United States

Description

Hotel extras

  • Rejuvenate your mind, body and spirit at Fairmont Kea Lani's award-winning spa.

  • Immerse yourself in Hawaiian culture within Hale Kukuna.

  • Indulge in the finest cocktail craftsmanship served with an ocean view at Pilina.

  • Signature restaurant, Kō, serving island-inspired cuisine.

  • Soak up the sun from any of our three main swimming pools.

Our accommodation(s)

Hotel location

Fairmont Kea Lani, Maui

4100 Wailea Alanui Drive
96753 MAUI
United States

GPS:20.675896, -156.440422

Telephone
Fax +1 808-875-1200

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  3,268 reviews

Customer review rating 3.5/5

William B. S. Couples - Confirmed reviews ALL

Room and property very nice. Hotel food and drinks were exceptionally expensive and not very good. Had to venture out for better food and saved >30%. I would have stayed on property more if pricing wasn't insultingly high or if food was exceptional. You offered free transportation to restaraunts which were better and much less in price!

Customer review rating 5.0/5

Rebecca L. Couples - Confirmed reviews ALL

We have been staying at the Fairmont Kea Lani for over 20 years. It is such a beautiful property. The people who work there make it special. They always remember us year after year. The suites are so clean and well appointed. Everyone is friendly and makes your stay feel like you are coming home again.

Mahalo for sharing such heartfelt feedback. We’re truly honored to have welcomed you back for over 20 years and are delighted to hear that the beauty of the property, the care of our team, and the comfort of our suites continue to make you feel at home. Knowing our team’s familiarity and warmth contribute to that sense of “coming home” means so much to us. We look forward to the pleasure of welcoming you back again soon. Mahalo, Fairmont Kea Lani Team

Customer review rating 3.5/5

Edythe W. D. Couples - Confirmed reviews ALL

We enjoyed our stay in Maui. Have stayed at the Fairmont a number of times. As we understood the issue with the "gnats" it was understandable for the delayed room service. We made the best of this situation. Since we have visited the resort often we believe it is time for a remodel. Things are dated and starting to look shabby. You in a premier location and it doesn't seem exclusive anymore but rather a normal hotel with nothing special to offer. A revamp would be recommended. I am a Diamond member and honestly was looking at visiting another location the next time we are there. I was booked for a top tier room and it was no different than any of the other rooms I have been in. Wasn't offered an upgrade and again it just felt like a regular hotel that wasn't anything special. Highly disappointed in the spa. My deep tissue felt like someone bulldozing and running a freight train across my back. Nothing fluid and relaxing about my session. Having her massage me through the sheet was the worst. She was overly aggressive, untrained and came off angry. It was a deep tissue massage and I requested only my next to hips be done in the 1 1/2 hour session. She used her elbows and forearms so aggressively it took my breath away. I have had a thousand deep tissue massages and never experienced something like this before. Very unprofessional, untrained, rude and not worth the price especially since they included a tip which I did not want to give.

Customer review rating 4.5/5

Ingrid B. Families - Confirmed reviews ALL

This was a promised trip with my granddaughter after her college graduation a few years ago. We enjoyed the stay very much, our room was close to the breakfast area and to the swimming pool, also short walk to enjoy the beach. We miss the Pilani and of course the KO with it exceptional food.

Mahalo for sharing such a special story with us. We’re honored to have been part of this long‑promised trip with your granddaughter and are delighted to hear you enjoyed your stay. We also appreciate your kind words and we look forward to the pleasure of welcoming you back again soon. Mahalo, Fairmont Kea Lani Team

Customer review rating 2.0/5

Ionel A. Families - Confirmed reviews ALL

We stayed at Fairmont Kea Lani for two nights as part of our Maui trip, and unfortunately, this was one of the most disappointing luxury hotel experiences we’ve ever had. Check-in was cold and transactional, lacking the warmth and personalization we’ve come to expect from Accor properties. Despite being an ALL Gold member, the welcome felt scripted and impersonal. No assistance with luggage was offered, likely because we used self-parking rather than valet. The suite itself was decent, but the experience quickly deteriorated. After returning from dinner at Ko (which was excellent), we found the room filled with small flies. The hotel’s solution was to send staff to vacuum them, as no alternative room was available. We were advised to keep the lights off and the curtains closed to address the issue. This is not acceptable at this level. The following day, things did not improve. The breakfast items from Makana Market were overpriced, and the quality was disappointing. At the pool, all loungers were occupied, and when we sat under a shaded area, we were immediately told it required a $300–$500/day cabana rental. With no alternatives, we ended up sitting on towels on the grass — something I never expected to do at a property of this caliber. The most concerning moment came when our young daughter slipped on a pathway near the pool and injured her elbow. She was crying in pain, yet no staff member intervened or checked on her. Assistance came only from another guest. When we approached the hotel staff, we were given ice and directions to a nearby emergency clinic — and that was the extent of their involvement. No follow-up, no concern, no accountability, despite the incident occurring on hotel grounds. Dinner at Nick’s Fishmarket was mediocre, especially compared to Ko, and service was noticeably less attentive. We left the hotel after two nights with a bill of $3,197.33 and a very bitter impression. This stay represents the largest gap we have ever experienced between price and value. The issue is not the cost — it’s the lack of corresponding quality, care, and genuine hospitality. Fairmont Kea Lani operates on procedures and pricing, but without the substance and human touch that define true luxury. We have stayed in several Accor properties worldwide, and this was, unfortunately, the weakest experience by far. This review reflects our personal experience as a family and is shared in the spirit of honesty and transparency.

Thank you for taking the time to share such candid and valuable feedback. Please accept my sincere apologies that your experience did not reflect the high standards of service and hospitality we are committed to providing at Fairmont Kea Lani. It’s clear from your comments that we missed several important opportunities to stand out and create a seamless, memorable stay. Please know that your comments have been shared in full with our leadership and operational teams. While it is disappointing to read, your feedback helps us move forward with purpose. We are grateful you took the time to share this with us, and I hope we may have the opportunity to restore your trust in a future visit.

Other web-users rate our hotel

  • 516 reviews 9/10 Location
  • 1,293 reviews 8.9/10 Room
  • 1,779 reviews 8.7/10 Service
  • 12 reviews 2.5/10 WiFi
  • 811 reviews 8.6/10 Amenities
  • 436 reviews 7.5/10 Pool
  • 431 reviews 9.1/10 Vibe
  • 386 reviews 8.7/10 Comfort

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