Fairmont Kea Lani - Maui 5 stars

Excellent

Impeccable service and attention to detail. They always address the little things.

Enjoyed the large property, despite coming during a sold out period we didn’t feel crammed with other guests. Getting dinner in the hotel was difficult if not impossible without reservations several days in advance. Staff was fantastic except around the pool. Pool service and menu could be improved. Would also recommend better documentation of what to do around the hotel. Concierge desk can be busy and hotel is too big for them to be proactive. Some (well designed) in room collateral would help the guests better use their time.

Rooms were a good size, comfortable, clean, good condition. Getting lounge chairs for the day around the pool/beach, however, was really annoying. They need to have a better system. People took lounges for hours even if they weren't using, and with so many towels all over the place it was hard to tell which lounges were available. Also very wasteful with towels and single use containers.

This was our second year staying at the resort during the Christmas holiday. The hotel seemed overwhelmed and a little understaffed. We had a better experience last year on all fronts. The waiters at the pool were great, but the pool staff was not as friendly as other resorts that we have been to or as friendly as last year. There was someone smoking cigarettes near our lanai and we had to close the doors and stay inside on many occasions. I let the hotel know but they where not able to locate the person or stop it. I had to call 6 or 7 times and it became very annoying to deal with. The hotel was apologetic but they didn't to anything to make up for it. Not sure we will be back.

Staff was very helpful and went above and beyond to help make our stay enjoyable.

My 5 person family stayed 6 nights in two one bedroom suites. Overall we had a good time and the facilities were excellent.

Staff was great. Enjoyed that the property feels more intimate than the other wailea hotels.

Everything was thoughtfully laid out, housekeeping and turn-down service was impeccable. Guests were friendly and respectful. Kids Camp was a huge plus for us. Lovely grounds and many amenities.

Amazing staff at front desk, pool, beach, stores, housekeepers!

The property is immaculate and the facilities are top notch. Access to a nice section of Polo Beach a very short walk away was perfect. I loved the adults only pool and "Tranquility Area" for those of us who do not enjoy kids on vacation. Staff was super friendly and helpful. When we got to our room we noticed the refrigerator was not working properly and one of the light bulbs in the bathroom was close to the end of it's life and blinking. We spoke to the front desk and they had both replaced immediately and we were all set.

The property entrance was open and airy. From the moment we arrived to the moment we left, we felt like an important guest. The service at this property from every aspect of the cafe, to the restaurants to the spa was top notch. The food was excellent at every restaurant on property. Makes you not want to go anywhere else! The beach was perfect for all ages. The only reason I didn’t give this a 10 out of 10 was because although the rooms are very very clean, they could use a little refresher. They are a little outdated. But the rooms are exceptionally spacious and considering the location and beauty of the property you don’t spend much time in the rooms. We will defiantly be back!!

All of the staff were very accommodating. We could not have asked for more. Was a wonderful stay

We really enjoyed the attentive service, the accommodation by check-in when we showed up before our room was ready, the evening housekeeping, and adult-only pool and ability to enjoy our vacation without children, and the smiles on the ataffs' faces every day.

Everyone was very friendly and helpful. The resort was beautiful and very well kept.