Fairmont Kea Lani - Maui 5 stars

This was our third stay at the Kea Lani and what keeps us coming back is the excellent staff across all departments. From Housekeeping to pool and restaurants and pool attendants, everyone we encountered was friendly and helpful. And though the pool area can't compete with some other hotels nearby, the beach is great.

Overall we loved the property but we were disappointed with housekeeping. We had to call a few times and turn down service do not happen more times than it did. Turn down service should not be at 9pm.

What a great time with a very attentive staff and amazing location.

Wonderful.

Most staff were friendly enough, we just found service to be average to mediocre at best. We encountered long wait periods at the restaurants, no drink service at the adult pool, and an inconvenience to deal with the towel, beach care service. When we checked in we were told about special offers we'd hoped to take advantage of through the spa but when we went to try and book with the specials were told about the technicalities that prevented us from using them. Both experiences with the concierge desk were pleasant and the staff were very helpful. I realized the day after we checked out that I had left my kindle in our room so I spoke with security about it and they let me know they would call me back and never did. I called them back 6 days later giving the benefit of the doubt for the holiday and it was clear they don't do much to help guests with lost or stolen property. All and all there was a few highlights here with some kind and helpful people (Ama staff were also great) but there were far more times when we were asking ourselves why we were paying 4-5 star prices for 2-3 star service and experience. Pretty disappointing given we were celebrating a birthday and our anniversary. Will not return to this hotel and will encourage others to book elsewhere.

We were well taken care of by the staff who were accommodating and friendly. The room was beautiful and clean. Bonnie with Kids Club was fantastic with our kids. The breakfast buffet was unbelievably good and I typically never eat at buffets.

Excellent as always

Staff was very nice. The reservation person Tami upgraded our room to a garden room near the coffee and going inout. Liked how some activities and amenities were included. Exercise classes and culture programs and guest laundry and beach chairs. Food was expensive but very good quality. Cons: sofa bed was terrible and tight parking

It feels like a slice of paradise staying at the Fairmont Kea Lani. The hotel is beautiful, the surroundings are beautiful - everything is so well kept, and it’s just lovely.

We loved everything about the hotel with the exception of our “ upgrade” to a Mountain View. It was a view of the parking lot and noisy construction that we looked out to.

From the second we got there we were treated amazing. Polite is an understatement. Views are priceless!

This is a return visit for us! We love Fairmont and this hotel! We had a group of 10 for a birthday celebration and it was great. The rooms are getting a bit dated and can use a renovation. The hotel Escalade shuttle is such a benefit of staying at the hotel. 5 star service! Restaurants all amazing. AMA beach bar a bit pricey for what you get and needs more variety but small to what this hotel brings!

Time for a facelift if you want to keep charging crazy rates for sub par suites. Where is there an evening restaurant that isn’t expensive for average cuisine. I must say that we had great staff cleaning our room. I wish someone would have informed us that they were going to charge $35 a day for leaving our car in the parking area. How about the swim up bar in the adult pool rather than in the pool that the children are going to

It was an overall pleasant experience.

I appreciated the early check in, loved the room size, enjoyed the hassle free pool access, and every staff member was welcoming and inviting. Also the ease of texting any issues. Around 10pm my key card was demagnetized and I just texted the issue and security was sent right over. My family and I really enjoyed our stay.