Fairmont Kea Lani - Maui 5 stars

TripAdvisor rating 4.5/5 5,639 reviews
Fairmont Kea Lani - Maui
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Hotel extras

  • Spacious suites with large private lanais

  • Luxury beach villas steps from the ocean

  • Award-winning Willow Stream Spa

  • Hawaiian Cultural Program with canoe experience

  • Inspire Your Energy fitness and wellness program

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessible bathroom
  • Pets allowed
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf (Nearby)
  • Tennis (Nearby)
  • Beach and water sports
Catering
  • 5 restaurant(s)
  • 1 bar(s)
Business services
  • 17 meeting room(s)
  • Congresses/conventions

Hotel location

Fairmont Kea Lani - Maui

4100 Wailea Alanui Drive
96753
maui
united states

Tel: +18088754100

Fax: (+1)8088751200

Contact email

Check-in from 16h00

Check out up to 12h00

  • By plane

    KAHULUI AIRPORT At 27.36km / 17 miles

  • By plane

    KAPALUA AIRPORT At 54.72km / 34 miles

GPS :20.675896, -156.440422

Our accommodations

Experience luxury Wailea hotel accommodations with spectacular ocean and sunset views at Fairmont Kea Lani, Maui. Relax and enjoy the additional space and privacy of our family friendly suites with a large private lanai furnished for outdoor dining and lounging. Steps from Polo Beach, the resort's Villa Collection is perfect for family or multi-couple beach vacations. Two and three-bedroom villas feature a private courtyard with plunge pool and barbeque grill.

Fairmont King NS Suite

  • Max. number of persons: 5
  • Area: From 80

Garden View Suite

  • Max. number of persons: 5
  • Area: From 80

Partial Ocean View Suite King

  • Max. number of persons: 5
  • Area: From 80

Ocean View Suite King NS

  • Max. number of persons: 5
  • Area: From 80

Deluxe Ocean View King NS Suite

  • Max. number of persons: 5
  • Area: From 80

Kilohana King NS Suite

  • Max. number of persons: 5
  • Area: From 102

Ocean View Two Bedroom Villa

  • Max. number of persons: 6
  • Area: From 167

Oceanfront Two Bedroom Villa

  • Max. number of persons: 8
  • Area: From 167

Oceanfront Three Bedroom Villa

  • Max. number of persons: 8
  • Area: From 195

Fairmont Suite Dbl/Dbl

  • Max. number of persons: 5
  • Area: From 80

Fairmont Suite King (ADA Roll In)

  • Max. number of persons: 5
  • Area: From 80

Fairmont Suite King (ADA Wheelchair)

  • Max. number of persons: 5
  • Area: From 80

Mountainside Suite King

  • Max. number of persons: 5
  • Area: From 80

Mountainside Suite Dbl/Dbl

  • Max. number of persons: 5
  • Area: From 80

Mountainside Suite King (ADA Wheelchair)

  • Max. number of persons: 5
  • Area: From 80

Mountainside Suite Dbl/Dbl (ADA Wheelchair)

  • Max. number of persons: 5
  • Area: From 80

Garden View Suite Dbl/Dbl

  • Max. number of persons: 5
  • Area: From 80

Garden View Suite King (ADA Roll In)

  • Max. number of persons: 5
  • Area: From 80

Garden View Suite King (ADA Wheelchair)

  • Max. number of persons: 5
  • Area: From 80

Poolside Suite King

  • Max. number of persons: 5
  • Area: From 80

Poolside Suite Dbl/Dbl

  • Max. number of persons: 5
  • Area: From 80

Partial Ocean View Suite Dbl/Dbl

  • Max. number of persons: 5
  • Area: From 80

Partial Ocean View Suite Dbl/Dbl (ADA Wheelchair)

  • Max. number of persons: 5
  • Area: From 80

Ohana Suite King

  • Max. number of persons: 5
  • Area: From 80

Ocean View Suite Dbl/Dbl

  • Max. number of persons: 5
  • Area: From 80

Ocean View Suite King (ADA Roll In)

  • Max. number of persons: 5
  • Area: From 80

Ocean View Suite King (ADA Wheelchair)

  • Max. number of persons: 5
  • Area: From 80

Deluxe Ocean View Dbl / Dbl NS Suite

  • Max. number of persons: 5
  • Area: From 80

Deluxe Ocean View Suite King (ADA Wheelchair)

  • Max. number of persons: 5
  • Area: From 80

Signature Ocean View Suite King

  • Max. number of persons: 5
  • Area: From 80

Signature Ocean View Suite Dbl/Dbl

  • Max. number of persons: 5
  • Area: From 80

Signature Ocean View Suite Dbl/Dbl (ADA Roll In)

  • Max. number of persons: 5
  • Area: From 80

Two Bedroom Connecting Suites Fairmont

  • Max. number of persons: 6
  • Area: From 160

Two Bedroom Connecting Suites Ocean View

  • Max. number of persons: 6
  • Area: From 160

Two Bedroom Ocean View Villa King Dbl/Dbl

  • Max. number of persons: 6
  • Area: From 167

Three Bedroom Ocean View Villa

  • Max. number of persons: 6
  • Area: From 204

Two Bedroom Oceanfront Villa King Dbl/Dbl

  • Max. number of persons: 8
  • Area: From 167

Partial Ocean View King ADA Wheelchair

  • Max. number of persons: 5

Two Bedroom Ocean View Villa (ADA Roll In)

  • Max. number of persons: 8
  • Area: From 167

Our restaurants and bars

KO RESTAURANT

Type of cuisine: International

Ko restaurant is the only fine dining restaurant on Maui to offer cuisine inspired by Hawaii's sugarcane plantation era. Ko features island recipes and includes farm-fresh Hawaiian, Chinese, Filipino, Portuguese, Korean, and Japanese menu items.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NICKS FISHMARKET

Type of cuisine: Regional

Nick's Fishmarket-Maui is one of Maui's premier seafood restaurants offering the Island's freshest fish. It features a 2,000-bottle wine cellar. Known for attentive service, Nick's Fishmarket-Maui offers outdoor seating and a private dining room.

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AMA BAR & GRILL

Type of cuisine: Regional

AMA Bar & Grill offers a taste of Hawai'i's modern canoe lifestyle, featuring everything from contemporary poke bowls to plate lunch specials in a relaxed, outdoor and social atmosphere. Enjoy expansive ocean views.

Lunch

11:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KEA LANI RESTAURANT

Type of cuisine: Regional

Breakfast is served daily in this beautiful poolside restaurant. A full breakfast buffet with omelette station is available in additon to a la carte menu selections.

Lunch

06:30 - 11:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MAKANA MARKET + CAFE

Type of cuisine: Bistro

Makana (gift), is a gourmet marketplace, offering coffees such as nitro cold-brew and pour-over plus Lot35 teas. Indulge in house-crafted pastries, sandwiches, salads and pizzas. 'Pang's Poke' offers the freshest line-caught fish from Hawai'i waters.

Lunch

06:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LUANA

Photo non contractuelle / Strictly non binding

Craft and Tiki meet up with the sunset nightly to create an exotic and unrivaled cocktail bar setting at LUANA. Pull up the best seat in the house and enjoy a taste of Hawai'i's modern culture.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 1,208

  • Maximum capacity: 750 people

  • Maximum banquet capacity: 550 people

Find out more

Our guest reviews for
Fairmont Kea Lani - Maui

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

5,074 reviews

tripadvisor

TripAdvisor Rating 4.5/5

5,639 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

I love the Kea Lani but this year's weather was not great. :(

Customer review rating 4.6/5

Bernie Business - 04/12/2019 Confirmed reviews ALL

The Kea Lani is always tops. Wonderful rooms, great food, nice adult pool and great little beach. Sea was a little rough this year. Lots of red flag days. :(

Aloha Mr. O., We very much appreciate your kind comments regarding your recent stay at the Fairmont Kea Lani Maui. It is always a pleasure to receive positive feedback. I will share your comments with our team. I know that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again in the near future. Mahalo nui loa, April APRIL STOREY DIRECTOR OF GUEST EXPERIENCE

Exceptional as always

Customer review rating 4.6/5

Henry D. Families - 04/12/2019 Confirmed reviews ALL

Your staff is so well trained and motivated to make every interaction a positive experience. They are friendly, competent and unflappable. This can only come from great management and human resources in the hiring, training and motivation areas. We;; done!

Aloha Mr. D., We very much appreciate your wonderful comments regarding your recent stay at the Fairmont Kea Lani Maui. It is always a pleasure to receive positive feedback. I will share your comments with our team. I know that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again in the near future. Mahalo nui loa, April APRIL STOREY DIRECTOR OF GUEST EXPERIENCE

Overall satisfied except for pests

Customer review rating 4.6/5

Ray H. Families - 04/12/2019 Confirmed reviews ALL

It was overall satisfying - good facilities, nice room services, kind staff, etc. until we kept seeing cockroaches popping out in the room multiple times over all our stay. Not sure if it was just our room only (415) or a common problem across rooms, but it definitely is a non-pleasing experience.

Aloha Mr. H., Thank you for taking the time and trouble to complete a survey following your recent stay at the Fairmont Kea Lani Maui. We all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion with regards to your suite accommodation; please allow me to express my sincere apologies. Following this occurrence, we identified an opportunity to enhance our pest control protocols. We have since established a more dynamic system that responds to seasonality and weather conditions to ensure this incident remains isolated. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again in the near future. If I can be of any assistance to you in the meantime, please feel free to contact me directly on (8…). Mahalo nui loa, April APRIL STOREY DIRECTOR OF GUEST EXPERIENCE

Fabtastic

Customer review rating 4.6/5

Anonymous Families - 03/12/2019 Confirmed reviews ALL

Staff was attentive and continually reminding us that we should allow their service because we are vacation. We were always being asked if everything was ok.

Aloha Mr. S., We very much appreciate your comments regarding your recent stay at the Fairmont Kea Lani Maui. It is always a pleasure to receive feedback. I will share your comments with our team. I know that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again in the near future. Mahalo nui loa, April APRIL STOREY DIRECTOR OF GUEST EXPERIENCE

It was underwhelming.

Customer review rating 4.6/5

Alice Families - 03/12/2019 Confirmed reviews ALL

When we arrived, we weren't greeted by the valet. Rather just greeted by less enthusiastic front desk attendants. Our room wasnt what we expected, suite 126, moved to 102 after a poor nights sleep. Pool decking was filthy- an actual toe nail was on the ground under our chairs. The concierge was not friendly, not the most pleasant experience. I was so looking forward to our first trip as a family of 4 to the Kea Lani and was disappointed in the staff of the front desk and cleanliness of outdoor area, the beds were not comfortable.

Aloha Ms. A., Thank you for taking the time and trouble to complete a survey following your recent stay at the Fairmont Kea Lani Maui. We all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again in the near future. If I can be of any assistance to you in the meantime, please feel free to contact me directly on (8…). Mahalo nui loa, April APRIL STOREY DIRECTOR OF GUEST EXPERIENCE

Excellent service, excellent staff

Customer review rating 4.6/5

Kathryn B. Families - 03/12/2019 Confirmed reviews ALL

This was our third stay at the Kea Lani and what keeps us coming back is the excellent staff across all departments. From Housekeeping to pool and restaurants and pool attendants, everyone we encountered was friendly and helpful. And though the pool area can't compete with some other hotels nearby, the beach is great.

Aloha Ms. B., We very much appreciate your wonderful comments regarding your recent stay at the Fairmont Kea Lani Maui. It is always a pleasure to receive positive feedback from our loyal guest. I will share your comments with our team. I know that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again in the near future. Mahalo nui loa, April APRIL STOREY DIRECTOR OF GUEST EXPERIENCE
Customer review rating 4.6/5

Anonymous Families - 03/12/2019 Confirmed reviews ALL

Overall we loved the property but we were disappointed with housekeeping. We had to call a few times and turn down service do not happen more times than it did. Turn down service should not be at 9pm.

Aloha Mr. M., Thank you for taking the time to share your comments concerning your stay at the Fairmont Kea Lani Maui. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our housekeeping “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Mahalo nui loa, April APRIL STOREY DIRECTOR OF GUEST EXPERIENCE

Amazing expereince

Customer review rating 4.6/5

Df Families - 02/12/2019 Confirmed reviews ALL

What a great time with a very attentive staff and amazing location.

Aloha Mr. F., We very much appreciate your comments regarding your recent stay at the Fairmont Kea Lani Maui. It is always a pleasure to receive positive feedback. I will share your comments with our team. I know that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again in the near future. Mahalo nui loa, April APRIL STOREY DIRECTOR OF GUEST EXPERIENCE
Customer review rating 4.6/5

Moana A. Couples - 02/12/2019 Confirmed reviews ALL

Wonderful.

Aloha Ms. A., We very much appreciate your comments regarding your recent stay at the Fairmont Kea Lani Maui. It is always a pleasure to receive positive feedback. I will share your comments with our team. I know that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again in the near future. Mahalo nui loa, April APRIL STOREY DIRECTOR OF GUEST EXPERIENCE

This resort is overrated and not worth the money

Customer review rating 4.6/5

Anonymous Couples - 02/12/2019 Confirmed reviews ALL

Most staff were friendly enough, we just found service to be average to mediocre at best. We encountered long wait periods at the restaurants, no drink service at the adult pool, and an inconvenience to deal with the towel, beach care service. When we checked in we were told about special offers we'd hoped to take advantage of through the spa but when we went to try and book with the specials were told about the technicalities that prevented us from using them. Both experiences with the concierge desk were pleasant and the staff were very helpful. I realized the day after we checked out that I had left my kindle in our room so I spoke with security about it and they let me know they would call me back and never did. I called them back 6 days later giving the benefit of the doubt for the holiday and it was clear they don't do much to help guests with lost or stolen property. All and all there was a few highlights here with some kind and helpful people (Ama staff were also great) but there were far more times when we were asking ourselves why we were paying 4-5 star prices for 2-3 star service and experience. Pretty disappointing given we were celebrating a birthday and our anniversary. Will not return to this hotel and will encourage others to book elsewhere.

Aloha Mr. C., Thank you for taking the time and trouble to complete a survey following your recent stay at the Fairmont Kea Lani Maui. We all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion in so many different venues; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again in the near future. If I can be of any assistance to you in the meantime, please feel free to contact me directly on (8…). Mahalo nui loa, April APRIL STOREY DIRECTOR OF GUEST EXPERIENCE

Wonderful experience at the Fairmont

Customer review rating 4.6/5

Michelle Families - 02/12/2019 Confirmed reviews ALL

We were well taken care of by the staff who were accommodating and friendly. The room was beautiful and clean. Bonnie with Kids Club was fantastic with our kids. The breakfast buffet was unbelievably good and I typically never eat at buffets.

Aloha Ms. C., We very much appreciate your comments regarding your recent stay at the Fairmont Kea Lani Maui. It is always a pleasure to receive positive feedback. I will share your comments with our team. I know that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again in the near future. Mahalo nui loa, April APRIL STOREY DIRECTOR OF GUEST EXPERIENCE
Customer review rating 4.6/5

Anonymous Families - 01/12/2019 Confirmed reviews ALL

Excellent as always

Aloha Mr. O., We very much appreciate your comments regarding your recent stay at the Fairmont Kea Lani Maui. It is always a pleasure to receive positive feedback. I will share your comments with our team. I know that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again in the near future. Mahalo nui loa, April APRIL STOREY DIRECTOR OF GUEST EXPERIENCE

Very upscale property

Customer review rating 4.6/5

Elizabeth S. Families - 30/11/2019 Confirmed reviews ALL

Staff was very nice. The reservation person Tami upgraded our room to a garden room near the coffee and going inout. Liked how some activities and amenities were included. Exercise classes and culture programs and guest laundry and beach chairs. Food was expensive but very good quality. Cons: sofa bed was terrible and tight parking

Aloha Ms. S., We very much appreciate your comments regarding your recent stay at the Fairmont Kea Lani Maui. It is always a pleasure to receive both the positive feedback and the constructive comments on how to improve our property. I will share your comments with our team. I know that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again in the near future. Mahalo nui loa, April APRIL STOREY DIRECTOR OF GUEST EXPERIENCE

Beautiful hotel experience.

Customer review rating 4.6/5

Anonymous Couples - 30/11/2019 Confirmed reviews ALL

It feels like a slice of paradise staying at the Fairmont Kea Lani. The hotel is beautiful, the surroundings are beautiful - everything is so well kept, and it’s just lovely.

Aloha Ms. W., Thank you for taking the time to share your comments concerning your stay at the Fairmont Kea Lani Maui. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated your Willow Stream Spa massage experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Mahalo nui loa, April APRIL STOREY DIRECTOR OF GUEST EXPERIENCE

Disappointed in our “upgrade “

Customer review rating 4.6/5

Anonymous Couples - 30/11/2019 Confirmed reviews ALL

We loved everything about the hotel with the exception of our “ upgrade” to a Mountain View. It was a view of the parking lot and noisy construction that we looked out to.

Aloha Mrs. K., Thank you for taking the time to tell us about your experience at the Fairmont Kea Lani Maui. I am glad to read you enjoyed your vacation, however I am sorry that your upgrade experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every guest; therefore your feedback is very important to us. We do appreciate your sharing your concern, and it is our hope that you will give us the opportunity to better serve you in the near future. Mahalo nui loa, April APRIL STOREY DIRECTOR OF GUEST EXPERIENCE

Sunsets to sunrises and treated like a king and queen...amazing stay for a honeymoon

Customer review rating 4.6/5

Sam Couples - 29/11/2019 Confirmed reviews ALL

From the second we got there we were treated amazing. Polite is an understatement. Views are priceless!

Aloha Mr. G., We very much appreciate your comments regarding your recent stay at the Fairmont Kea Lani Maui. I am glad your honeymoon was a fantastic experience! It is always a pleasure to receive such positive feedback. I will share your comments with our team. I know that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again in the near future. Mahalo nui loa, April APRIL STOREY DIRECTOR OF GUEST EXPERIENCE

Love the Fairmont Kea Lani!

Customer review rating 4.6/5

Anonymous Friends - 28/11/2019 Confirmed reviews ALL

This is a return visit for us! We love Fairmont and this hotel! We had a group of 10 for a birthday celebration and it was great. The rooms are getting a bit dated and can use a renovation. The hotel Escalade shuttle is such a benefit of staying at the hotel. 5 star service! Restaurants all amazing. AMA beach bar a bit pricey for what you get and needs more variety but small to what this hotel brings!

Aloha Ms. J., We very much appreciate your comments regarding your recent stay at the Fairmont Kea Lani Maui. It is always a pleasure to receive feedback. I will share your comments with our team. I know that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again in the near future. Mahalo nui loa, April APRIL STOREY DIRECTOR OF GUEST EXPERIENCE

So so property

Customer review rating 4.6/5

Colleen K. Friends - 28/11/2019 Confirmed reviews ALL

Time for a facelift if you want to keep charging crazy rates for sub par suites. Where is there an evening restaurant that isn’t expensive for average cuisine. I must say that we had great staff cleaning our room. I wish someone would have informed us that they were going to charge $35 a day for leaving our car in the parking area. How about the swim up bar in the adult pool rather than in the pool that the children are going to

Aloha Ms. K., Thank you for taking the time and trouble to complete a survey following your recent stay at the Fairmont Kea Lani Maui. We all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again in the near future. If I can be of any assistance to you in the meantime, please feel free to contact me directly on (8…). Mahalo nui loa, April APRIL STOREY DIRECTOR OF GUEST EXPERIENCE

A lovely ocean view in a slightly dated resort

Customer review rating 4.6/5

Kb Couples - 28/11/2019 Confirmed reviews ALL

It was an overall pleasant experience.

Aloha Mr. B., We very much appreciate your comments regarding your recent stay at the Fairmont Kea Lani Maui. It is always a pleasure to receive positive feedback. I will share your comments with our team. I know that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again in the near future. Mahalo nui loa, April APRIL STOREY DIRECTOR OF GUEST EXPERIENCE

wonderful

Customer review rating 4.6/5

Alea Business - 27/11/2019 Confirmed reviews ALL

I appreciated the early check in, loved the room size, enjoyed the hassle free pool access, and every staff member was welcoming and inviting. Also the ease of texting any issues. Around 10pm my key card was demagnetized and I just texted the issue and security was sent right over. My family and I really enjoyed our stay.

Aloha Ms. A., We very much appreciate your amazing comments regarding your recent stay at the Fairmont Kea Lani Maui. It is always a pleasure to receive positive feedback. I will share your comments with our team. I know that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again in the near future. Mahalo nui loa, April APRIL STOREY DIRECTOR OF GUEST EXPERIENCE
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