Hotel Boutique Bovedas de Santa Clara By Accor

Hotel Boutique Bovedas de Santa Clara By Accor 4 estrelas

Classificação TripAdvisor 4.5/5 297 comentários

Hotel ALLSAFE. Aprovado

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Descrição

Extras do hotel

  • Maravilhosa vista para o mar

  • Acesso à piscina e áreas públicas do Hotel Sofitel Legend Santa Clara

  • Suítes espaçosas para famílias de 4 a 6 pessoas

  • No centro histórico da cidade

  • Próximo ao shopping La Serrezuela

Localização do hotel

Hotel Boutique Bovedas de Santa Clara By Accor

Cra 8 39 114, Barrio San Diego
130001 CARTAGENA
Colômbia

  • De avião

    RAFAEL NUNEZ A 5 km / 3,11 milhas

GPS:10.42927, -75.54757

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
No local
  • Ar condicionado
  • Wi-Fi
  • Café da manhã

Café da manhã

Nossas acomodações

Ele possui 14 quartos confortáveis quartos, incluindo quartos Luxury e Suítes, equipados com tudo o que nossos hóspedes precisam para uma viagem de negócios ou lazer. A arquitetura e a decoração do hotel combinam um estilo republicano com toques modernos Todos os quartos no Hotel Bovedas de Santa Clara possuem: um cofre, lençóis de algodão egípcio de 300 fios, WIFI grátis, minibar, micro-ondas, cafeteira, TV de LCD e serviço de quarto 24 horas.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes para
Hotel Boutique Bovedas de Santa Clara By Accor

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Saiba mais

Classificação no TripAdvisor  4.5/5  297 comentários

Disappointed!

Classificação TripAdvisor 3.0/5

Cartagena07 Avaliação certificada TripAdvisor

As a silver member of All Accord hotels I expected a better room and service. The BAD: 1. previously scheduled transportation for airport pick up never showed up and had to take a taxi. 2. The room they gave me was depressing . Looked old and needs an upgrade. Since I had multiple reservations throughout this trip I requested and upgrade and was denied. 3. The hotel in general seems like it needs an upgrade. 4. For the money you pay you may be able to find something better in the old city. The GOOD: 1. Breakfast at the Santa Clara 2. Able to use amenities at the Santa Clara

Great Location, Great Rooms, but not on the same level as Sofitel

Classificação TripAdvisor 3.0/5

Bill B Avaliação certificada TripAdvisor

We had a 2 night stay here and then added a 3rd night due to some flight changes. As someone who stays over 100 nights a year at hotels, I can say I was a bit disappointed with the service level at a boutique hotel that is part of a Sofitel. The first two nights we were given a great suite in the category we booked, wonderful room but not everything functioned as it should. The upstairs bath/shower water temperature dial did not work at all, it was either super hot or cold, no in between. That was not a big deal to me but just a maintenance issue that needed to be addressed. When we tired to re-check in for our third night is when things got a bit off. The front desk told us that they were not sure how we got a reservation since they were overbooked and made me feel like it was my fault for booking it online. We were told we had to move rooms and not given a lot of time to do so. Only when I pushed them on my ALL status did they agree to give us more time and a discount for moving rooms. The front desk seemed much more concerned about their Time Share people than the All Elite Guest. We moved to a much smaller room and then I found out that they had been charging us for coffee and water the entire time. Our first room had no QR code or note that they would charge, but I saw it in the second room. I questioned the Front Desk and they said that "no, it is not complementary". To be honest I was totally shocked. A Sofitel property that is charging guest for bottled water and coffee ... that seems a bit cheep for the brand. The bottled water I can understand when in a place where you are sure the water is safe to drink but I have never been charged for in-room coffee, even at the lowest end hotels I have stayed at. Good news is the front desk did not process the coffee charges when we checked out, but still the idea of being charged for coffee pods that are in your room is unacceptable for a high end hotel. Check-out worked well and I think it was done by one of the managers. I recommend the hotel for its locations but at almost $300 USD a night, it needs some improvement in staff attitude toward guest and amenities given in the rooms. A guest should never be made to feel like a reservation they made that the hotel has a hard time honoring his the guest fault. My recommendation for the Hotel Boutique Bovedas is to fully adopt the Sofitel level of service and not try to be something different.

Improvement needed

Classificação TripAdvisor 4.0/5

FarAway51008281542 Negócios - Avaliação certificada TripAdvisor

No price list for the beverages at disposal in the room The balcon door lock is broken and viewed its state already since a very long time, this has made my stay really uncumfortable as I had with me high values apparatus (business trip)

Rip Off

Classificação TripAdvisor 1.0/5

YP_Traveller Friends getaway - Avaliação certificada TripAdvisor

Bogus charges for a property the only great point of which is the location. Restaurant is also in another hotel. Also upgraded to a room with two king size beds - of what use? Really disappointing! Charge for two people when only one person is staying!

Husband's Birthday

Classificação TripAdvisor 4.0/5

Vanessa C Família - Avaliação certificada TripAdvisor

Service attitude lacking of follow up. The room was not clean deeply and there is an evident lack of maintenance in walls, dirty bathroom, shower with fails. It is not what we expected. The lady who arrange the room has exceptional attitude. The personal in the front desk is friendly, they sent us to the big hotel in front and people there treat us in a bad way because we are not staying there no matter our hotel is not having pool and the services were not allowed because low seasonality

Dear Vannessa we really much appreciate that you have taking the time to share with us your comments about your experience, we hope your husband have had a great birthday thank you very much for choosing us foir this special ocassion. at Bovedas de Santa Clara we strive to provide a memorable experience to all of our guest, thats why your comment will help us to improve our selves. we will take the necessary mesures in order to review your important observation. Kind regards,. Osvaldo Ortega V Administrator Operative.

Luxurious and modern residence in the Old town

Classificação TripAdvisor 5.0/5

Cristina R Solo travel - Avaliação certificada TripAdvisor

Bovedas Santa Clara belongs to the Sofitel Santa Clara hotel but is 200m further down. It is much quieter but still has access to the pool and restaurant facilities. The rooms are more apartment like with a small kitchen and sofa area.

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