Sofitel Legend Santa Clara Cartagena

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Mensagem informativa

Sofitel Legend Santa Clara Cartagena 5 estrelas

Classificação clientes Avis (Classificação ALL) 4.8/5 1.206 comentários

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Descrição

Extras do hotel

  • No coração de Cartagena

  • Estilo francês e cultura local

  • A melhor opção na cidade para realizar seus sonhos de casamento

  • A piscina é o ícone do hotel e o lugar favorito de nossos hóspedes

  • O melhor hotel da América do Sul - Vencedor do Conde Nast Traveler Reader's Choice Awards 2020

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Localização do hotel

Sofitel Legend Santa Clara Cartagena

Calle Del Torno 39-29, Barrio San Diego, (STATE) BOLIVAR
0 CARTAGENA
Colômbia

Telefone +57 605 6504700

Fax +57 605 6503050

E-mail de contato

  • De avião

    RAFAEL NUNEZ A 2,8 km / 1,74 milhas - Transporte pagamento

  • De helicóptero

    RAFAEL NUÑES INTL AIRPORT A 2,8 km / 1,74 milhas

  • De carro

    ANILLO VIAL A 22 km / 13,67 milhas

GPS:10.428294, -75.547714

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
No local
  • Piscina
  • Estacionamento
  • Traslado
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Bar
  • Salas de reunião

Nossas acomodações

Uma área inspirada pelo o que há de melhor do estilo francês, com ornamentos, técnicas arquitetônicas e recursos da era republicana colombiana. Uma experiência fascinante que contrasta com a história dos luxuosos quartos.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes para
Sofitel Legend Santa Clara Cartagena

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.8/5  1.206 comentários

Classificação no TripAdvisor  4.5/5  2.556 comentários

Certificado de excelência 2022

A most horrible experience

Classificação TripAdvisor 1.0/5

Noreen D Avaliação certificada TripAdvisor

We booked our trip with a late checkout of 5pm for an additional fee of $149. We also booked a car to the airport for $29. The confirmation email came back with both those options confirmed. The last day of our trip as we were sitting by the pool at 2pm a representative tracked us down and said we had to leave. I explained that we had confirmed and were paying for late check out. He said that can’t do that they need the room. I explained that I didn’t “request” a late check out, I paid for it and I showed him the email. He still insisted that he could not give us what we booked. He humiliated us in front of other guests when all we wanted was what we had booked and confirmed. He finally came back and said they would move us to another room. We choked on our lunch and rushed up to our room in wet bathing suits to pack up. 15 minutes later we called down to have our luggage picked up. We did not shower yet as we wanted to vacate the room they needed so badly. We waited for 45 minutes in wet bathing suits for someone to come up a take us to the other room. We checked out at 5 and I asked where are car was and they said they hadn’t booked it! With our day ruined we headed to the airport in a hot taxi. Through the entire experience, not once did anyone say they were sorry.

Dear Mrs. Noreen D, Thank you for sharing your experience at the Sofitel Legend Santa Clara and for choosing us while in Cartagena. We are sorry to hear that your experience with us was affected on the day of your departure. Thinking about covering every guest request before your arrival, we are offering the option of requesting a late check out upon the reservation time. Sadly, for the day of your departure we did not have the availability for your request of a late check out. Due to that, we did not charge you for that item and we informed about it upon check in time and apologize for it. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and we will take the appropriate measures to address the problem and prevent future occurrence. We hope to have the opportunity of welcoming you again and create a different experience for you. Sincerely, Daniela Martinez Guest Relations Manager

wonderful ️

Classificação TripAdvisor 5.0/5

pedrolanera Avaliação certificada TripAdvisor

The hotel is wonderful, charming, well located, all the hotel's rooms are very beautiful with the contrast between the old and the new, the service of the hotel's employees is simply sensational, and I even had the opportunity to enjoy a service by Butler (Gustavo) who surprised my expectations. I will definitely go back there, a must.

Dear Mr. Lanera, We highly appreciate you took the time to review your experience with us. It is a real pleasure to know that you enjoyed your experience with us. At Sofitel we strive to provide the most sophisticated service in the city, this is the reason why your opinion is very important for us. We look forward to welcoming you again. Regards, Daniela Martinez Guest Relations Manager

Not a good experience

Classificação TripAdvisor 1.0/5

jaimevga2733 Avaliação certificada TripAdvisor

To be honest, this hotel is all about money but not service. They charge you but don’t deliver. Extremely bad service with the front desk, customer service really bad. They really need to work on this end.

Dear jaimevga2733, I would like to apologize for your feeling of regular staff service; I can assure you that this is not the service quality that we strive to provide to our guests. Actually, we are used to receive compliments about the warmth and friendliness of our ambassadors. We are surprised by your comments since we tried to accommodate all your requests like the late check out despite of the occupancy of the hotel and we kept the same room for both of your reservations even though your reservations were made in different categories of room. At Sofitel Legend Santa Clara, we strive to provide the highest quality of service and product. To do so, we welcome each and every comment and take measures to ensure experience we create for our guests is a memorable one. I will share your review with our team. Thank you again for sharing your experience, and we look forward to having the opportunity to serve you again in the near future. Sincerely, Daniela Martinez. Guest Relations Manager.

needs refurbishment

Classificação TripAdvisor 4.0/5

hwmuehle Avaliação certificada TripAdvisor

The old part of the Hotel is beautiful, the rooms and new building less so. Rooms need urgent refurbishment, they do not correspond to a 5 star property. Bathrooms are far too small. Pool is crowded, and this part of the hotel lacks calm and class.

Dear hwmuehle, We highly appreciate your comments regarding our building of 400 years of history and your observations about your stay since it gives us the opportunity to improve our services. I will share your comments with the rest of the team to take the proper measures. Regarding your commentaries, by the time you visit us the hotel was in occupancy and that is probably what give the feeling that the pool was full. We hope to have the opportunity of welcoming you again. Sincerely, Daniela Martinez Guest Relations Manager

Disappointed

Classificação TripAdvisor 4.0/5

paulH7012KY Avaliação certificada TripAdvisor

We have stayed at the Santa Clara many times and decided to stay here when we were married on New Year's Eve. After the ceremony we attended the Santa Clara New Year's Eve party with a small group of wedding guests. The dinner was nice. The hotel was decorated very well. The band was terrible. We heard many complaints. Also, we were disappointed that the hotel made us and our wedding guests feel less than welcome at the party. It was as if they resented a wedding party being at their New Year's Eve party. For example, after the wedding ceremony we went to the outside bar for a cocktail hour before dinner. The staff would not serve us champagne to make a toast because our son (7) was with us. A member of the family had to leave with our son before they would serve us even though we had been to the outside bar with him many times before. Very disappointing. Also, none of the staff went out of their way to acknowledge that we had just been married. There were no congratulations whatsoever. We paid top dollar to stay at the hotel and attend the New Year's Eve party. We are platinum members of Accor. You would think that would warrant some courtesy but it didn't. So while this is a beautiful hotel and we normally enjoy staying here this time was disappointing and will give us pause before we decide to return. There are many other fine hotels in Cartagena.

Dear Mr. Paul, Happy New Year and Congratulations on your Wedding! Thank you for always preferring Sofitel Legend Santa Clara during your visits to Cartagena and for choosing us to celebrate such a special moment as your wedding day on New Year’s. We highly appreciate your loyalty to The Santa Clara and to Accor, and your comments about the hotel and the New year’s eve event. Since the moment you said you wanted to celebrate this special moment we save the tables needed for that day, and even though they were many changes in your agenda we were very flexible, since you we consider you part of the family, being able to make the adjustments necessaries in order for you to celebrate your wedding on that day. Regarding to the situation presented at Botika Bar, since this area, although it belongs to the hotel, is registered as a bar and, the entrance of minors is restricted as established by the national government. I apologize if this has caused you any inconvenience. I am sorry you didn’t feel the recognition and that we couldn’t celebrate your wedding, New Years Eve event at the hotel is one of the biggest event we host around the year, welcoming not only guest of the hotel but also external people attending this event with very high expectations. Out hotel is very well known for wedding celebrations and it is because our wedding team dedicate themselves to this specific event. We hope to have the opportunity of welcoming you back soon and create for you the 007 experience you have always experienced at the Santa Clara. We appreciate your observations and I will share them with the rest of the team. Sincerely, Daniela Martinez Guest Relations Manager

Great memories ..outstanding Hotel !!

Classificação TripAdvisor 4.0/5

vladoduke Família - Avaliação certificada TripAdvisor

Nice place to stay ! I Recomend it . Santa Clara is the best hotel in Cartagena . Location is the best close to the muralla and downtown . Safe and nice waking distance from everywhere . Price is expensive but your money worth !!!

Dear vladoduke, Thank you very much for your comments about your most recent experience at The Sofitel Legend Santa Clara. We highly value you consider us the best hotel in Cartagena and the fact that you recommend us to the rest of the users of this platform. At The Santa Clara we strive to provide a superior service to our guests and to create a memorable experience for each of you. Regarding the prices, I would like you to rest sure that we are in line with our product and market. We hope to have the opportunity of welcoming you again. Happy New Year! Sincerely, Daniela Martinez Guest Relations Manager

Awesome Experience

Classificação TripAdvisor 5.0/5

P5267GVmarkm Avaliação certificada TripAdvisor

Wow! Great Experience! Highly Recommended! Every aspect was perfect! Staff is amazing! Location is perfect. Property is immaculate. View is awesome. Will definitely return and highly recommend for others.

Dear Guest, It is a real honor for us to read such a nice review about your stay with us. Thank you very much for sharing your experience and for choosing us during your visit to Cartagena. We are delighted to know that you had an Awesome experience. At Sofitel we strive to provide the most sophisticated service in the city, this is the reason why your opinion is very important for us. We highly appreciate your nice comments, your kind review is highly motivating as it is our priority to to exceed our customer’s expectations. We will be more than happy to welcome you again in the near future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Martinez Torres Guest Relations Manager

Over rated

Classificação TripAdvisor 3.0/5

707antoine Avaliação certificada TripAdvisor

Excellent location, Great looking historical site in the heart of the city center. However, rooms are outdated and need complete renovation or proper maintenance : walls are stained and toilet's seat broken. For our six nights stay, we chosed a fifth floor luxury room with private butler service which turned out to be useselss : QR code link not working for information about the service, no info regarding the hotel facilities with the exception of whatsapps links or QR codes wich turned out to be useless. Very little information on activities around the Cartagena's area as we had to look and find what to do by ourselves with the excpetion of a day spent at the beach on the rosario islands. However beware : the Rosarios islands are islands of noise and binge drinking : boats playing very loud and disturbing music, hotel beaches filled with stereos playing loud and disturbing music. Not the right place if you are looking for peace and calm : guests used their phones as loudgspeakers around the pool which turned out into a horrendeous cacophonia of different musics. Personnel did their best to meet our exceptations but felt short almost each time. Overall, I only recomend using this hotel to discover Cartagena with a maximum stay of two to three nights, no more.

Dear M. Poughon, Thank you very much for preferring us during your stay in Cartagena and for sharing your experience with us and the rest of the users of TripAdvisor. At Sofitel, we strive to provide a superior service for every guest and for this reason, we highly appreciate your opinion. We deeply regret the inconveniences presented during your stay. Our butlers seek to provide a personalized service, placing themselves at your disposal from 7am to 9pm, you can always arrange some time with them to talk about tours or recommendations in the city as Mr. Estrada did a couple of times. We have made a close selection of boats and places in the Rosario Islands in which you can find rest and a good service. Unfortunately as the boat was rented outside of our recommendations, we lost control of this experience, and normal boat tours will take you to places that we try to avoid for our guests, as we know that they look for exclusivity. WhatsApp has become a great tool for our guests to be in contact with us both inside and outside the hotel and it is a way in which we can easily share with you, menus and information that you can keep on hand anywhere you go. We are sorry that this service did not met your expectations. We will take measures to address the problems and prevent future occurrence. Your feedback, will serve as an encouragement to all of our staff as we always strive improve the quality of our services. We really hope you reconsider coming back to the Sofitel Legend Santa Clara and give us the chance to provide you the sophisticated and personalized service that we are used to provide. Sincerely, Daniela Martinez Torres Guest Relations Manager

Beautiful property… but !!!

Classificação TripAdvisor 2.0/5

robert n Avaliação certificada TripAdvisor

I stayed at Hotel Santa Clara 01/07/21-01/13/21 on the 7th day of my stay I noticed a significant amount of water on the entry floor upon awakening. I notified staff and maintenance was sent to clean up and evaluated the problem. Three days later I came in after the maid had cleaned my room and noticed a small towel on the entry floor in a large pool of water. I tried to step around the water to reach the phone to call staff when I slipped and fell landing on my left hip. Staff was called and sent a doctor to my room who gave me a cortisone injection and pain pills as I was experiencing severe pain in my hip and lower back. I was given a new room and a free massage. Now that I am home and the medication has worn off I am again experiencing considerable pain in my left hip and lower back. No reduction in my bill was offered and no offer to pay for my medical expenses now that I am home.

Dear Mr. Robert Norton, We highly appreciate you took the time to review your experience with us. Thank you for choosing us during your stay in Cartagena. Your impressions are very important to our organization and your satisfaction and comfort are our priorities. We deeply regret the inconvenience presented in your room. As soon as you reported the incident, we searched for a new room in a higher category to make sure you feel more comfortable and safe. In addition, we offer medical assistance and a spa treatment. You indicated to us that the medicine provided was working well and we stayed put in case of any developments. I am sorry if it was not clear but we want to make sure you know that from the moment you reported the incident all the Guest Relations team placed themselves at your entire disposal in case you needed further assistance, giving you our Butler contact on WhatsApp since your arrival to make communication easier and provided you my email address h1871-gr@sofitel.com. We hope you are feeling better and as we demonstrated, the wellbeing of our guests is of the utmost importance. All the team remain at your disposal. Sincerely, Daniela Martinez Torres Guest Relations Manager

One of the most beautiful hotel

Classificação TripAdvisor 5.0/5

uszerik Avaliação certificada TripAdvisor

This hotel is one of the most beautiful accomodations ever stayed. The building, its gardens, pools and wells, the ambience in general are all amazing. We also appreciated the warm hospitality and kindess of all hotel employees. This hotel is highly recommended!

Dear Uszerik, We highly appreciate you consider us one of the best hotel you have ever stayed. For us it is an honor to be a part of this magical Cartagena´s historical heritage and we feel very proud of our building which is 400 year this 2021. We are glad to read your comments and to know that you enjoyed our “magnifique piscine”, the garden, the ambience. I will share your review with our staff, I am sure they will be as happy as me to read your experience. Thank you for your interest in returning in your next visit and we hope to have the pleasure to welcome you again in the near future. Regards, Daniela Martinez Guest Relations Manager

Unforgettable Service!!!

Classificação TripAdvisor 5.0/5

Alberto B Avaliação certificada TripAdvisor

The entire staff made our trip extremely memorable! You can find many beautiful hotels, but almost impossible to find this type of service! The concierge took care of all of our dinner reservations (Andres, Marcos, Rafael & team), but our favorite part was spending the day at one of the most beautiful pools in Cartagena, especially being pampered by Alex and the entire pool staff! We can't wait to go back!

Dear Alberto B, Thank you for sharing your experience with us and with the users of TripAdvisor! Creating memorable experience is what we strive for. I will share your comments with our concierge team, Marcos, Rafael & Andres and of course with Alex and the rest of the pool Staff, i am sure they will be very happy to know that you acknowledge the service and work of them. We look forward to welcome you back and to continue creating legendary moments. Regards, Daniela Martinez Torres Guest Relations Manager

Great Hotel and Service

Classificação TripAdvisor 5.0/5

Cartagena07 Couples - Avaliação certificada TripAdvisor

This is my 3rd time at this hotel and still my favorite in Cartagena. Very nice rooms and excellent Customer Service. I had an incident with a lost item from my room but the hotel staff took the right steps and did the right thing by us. I highly recommend this hotel and definitely will stay here again.

Dear Cartagena07 Thank you for the positive review of our hotel. We are very pleased that you enjoyed your stay. I will share your comments with all our team. I am sure that they will be happy to know that you had a pleasant stay with us. Your kind comments are highly motivating as it is our priority to exceed our customer’s expectations. We hope you let us welcome you again. Heyder Baldiris Guest Experience Coordinator

great location

Classificação TripAdvisor 5.0/5

packm24 Couples - Avaliação certificada TripAdvisor

located in the walled city attention to detail in service the pool beds can fill up early but the staff will try to bring in extra beds rooms are comfortable great showers buffet breakfast has a wonderful fruit selection

Dear packm24 We really appreciate your comments about your stay at Sofitel Santa Clara, your feedback is very important to us. It is a pleasure to hear that you had a wonderful time with us in our 17th century monument. Your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you again in the near future. Heyder Baldiris Serrano Guest Experience Coordinator

Return stay - as memorable as the first

Classificação TripAdvisor 5.0/5

Charles M Solo travel - Avaliação certificada TripAdvisor

I've stayed twice now at this location. This time I stayed three nights from December 23 to 26, 2019. It was a magical experience to spend the Christmas holiday at this hotel. The courtyard was beautifully lit at night, and holiday music played on the sound system int the evening. And all the staff are very kind, gracious and welcoming. A fine six course meal was served to guests on Christmas Eve. If you can reserve a space for the holidays next year, I would highly recommend it.

Dear Charles M. At Sofitel Legend our mission is to create unforgettable experiences for our guests, we are delighted to hear you had a memorable one. I will share your comments with all our team. I am sure that they will be very pleased to hear that you remember them because of the efforts they made to make you and your family feel special. Thank you again for taking the time to write this review which is helpful as we always strive to improve our services. We hope to have the pleasure to welcome you again in you next visit to Cartagena Heyder Baldiris Guest Experience Coordinator

An amazing stay!!!

Classificação TripAdvisor 5.0/5

mathildeacar Família - Avaliação certificada TripAdvisor

I have heard this was the best hotel in Cartagena and there is no doubt it is. A fantastic building full of history and charm, with the warmest welcome possible from the incredible team. Everything has been de delight in this hotel, the service is excellent and the environment breathtaking. I highly recommend this property to any traveller looking to discover Cartagena in the best conditions possible.

Dear mathildeacar We really appreciate your comments about your stay at Sofitel Santa Clara, your feedback is very important to us. It is a pleasure to hear that you had a wonderful time with us in our 17th century monument. Your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you again in the near future. Heyder Baldiris Guest Experience Coordinator

Beautiful property and friendly staff.

Classificação TripAdvisor 5.0/5

GrandTour46346944675 Família - Avaliação certificada TripAdvisor

The property is more beautiful in person than in photos. The staff is incredibly friendly and helpful, the food was amazing, and the pool is a gem. We would absolutely stay here again and highly recommend the property to others.

Dear GrandTour46346944675 We really appreciate your comments about your stay at Sofitel Santa Clara, your feedback is very important to us. It is a pleasure to hear that you had a wonderful time with us in our 17th century monument. Your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you again in the near future. Heyder Baldiris Serrano Guest Experience Coordinator

Cartagena, Colombia

Classificação TripAdvisor 5.0/5

terecurbelo Couples - Avaliação certificada TripAdvisor

Excellent property, professional service, very good location and the staff was superb.if you need anything they will provided right away and always with a smile in their face. I really recommend tis hotel 100%.

Dear terecurbelo We really appreciate your comments about your stay at Sofitel Santa Clara, your feedback is very important to us. It is a pleasure to hear that you had a wonderful time with us in our 17th century monument. Your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you again in the near future. Heyder Baldiris Guest Experience Coordinator

Beautiful hotel in the best location

Classificação TripAdvisor 4.0/5

Mark B Couples - Avaliação certificada TripAdvisor

A very beautiful hotel in the heart of the historic center. The old part of the hotel has beautifully designed suites that keep the old charm but with modern conveniences. Great pool area which is well maintained

Dear Mr. Mark B It is a real pleasure for us to hear that you had a wonderful stay in Cartagena and in our 17th century monument. I will share your comments with all our team. I am sure that they will be happy to know that you had a pleasant stay with us. Thank you very much for your feedback, your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. We hope to have the pleasure to welcome you again in your next visit to Cartagena. Heyder Baldiris Guest Experience Coordinator

A True Legend

Classificação TripAdvisor 5.0/5

Happiness43420852422 Couples - Avaliação certificada TripAdvisor

From the front desk, to the Butler Service, and the breakfast and 1621 restaurant, and also the beach bar, everything is perfect. A true legendary level of joy staying here. Special thanks and congratulations to Mr. Luis, our Butler on service, who was so perfect on everything detail and attention. Also appreciation to Mr. Giovanni for your friendly welcome.

Dear Happiness43420852422 It is a real pleasure for us to hear that you had a wonderful stay in Cartagena and in our 17th century monument. I will share your comments with all our team especially with Luis and Giovanni. I am sure that they will be happy to know that you had a pleasant stay with us. Thank you very much for your feedback, your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. We hope to have the pleasure to welcome you again in your next visit to Cartagena. Heyder Baldiris Guest Experience Coordinator

Cartagena June 2019

Classificação TripAdvisor 5.0/5

Pathfinder500335 Família - Avaliação certificada TripAdvisor

Excellent service at Front Desk, Concierge and El Coro Bar. Very helpful staff. Room, bed, toiletries were first class, location is very central within the walled city with plenty of restaurants, bars and music venues nearby.

Dear Pathfinder500335 We really appreciate your comments about your stay at Sofitel Santa Clara, your feedback is very important to us. It is a pleasure to hear that you had a wonderful time with us in our 17th century monument. Your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you again in the near future. Heyder Baldiris Guest Experience Coordinator

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