ibis Vilnius Centre 3.5 stars

Customer review rating (ALL Rating) 4.6/5 932 reviews

Best price
guarantee
ibis Vilnius Centre - Image 1
ibis Vilnius Centre - Image 2
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Rinktines str. 18, 9322 VILNIUS, Lithuania

Description

Hotel extras

  • Free internet

  • Breakfast from 7:00 am to 10:00 a.m.

  • Private parking

  • Conference facilities

  • 10 min walk to Old Town

Our accommodation(s)

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Hotel location

ibis Vilnius Centre

Rinktines str. 18
9322 VILNIUS
Lithuania

GPS:54.694236, 25.288408

Telephone
Fax +370 5 266 6201

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

IBIS KITCHEN

If you are looking for relaxing and friendly atmosphere with that special vibe, Ibis Kitchen is the right choice for you. Ibis Kitchen menu offers variety of fresh, simple yet delicious food, like famous "i- burger", pasta or mouth-watering desserts.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  932 reviews

Customer review rating 1.0/5

Vadimas V. Couples - Confirmed reviews ALL

I had the distinct pleasure of experiencing a brand new hospitality trend on my recent trip: the preemptive cancellation. I had booked a standard flexible rate under the impression, silly me, that a "pay on arrival" booking guaranteed by a card meant my room would actually be there when I arrived. Apparently, the team here has a more vibrant, free form interpretation of Accor’s global policies, which is particularly fascinating given my status as a Gold loyalty member. While in a taxi directly from the airport, a cheeky automated email arrived to inform me that my booking had been summarily binned at noon. My subsequent attempts to call the hotel to clarify were met with the comforting sound of repeatedly failing phone lines. Upon arrival, the front desk team explained with breathtaking nonchalance that they had attempted to charge or pre authorise my guarantee card prior to my arrival. Because it was a digital wallet card used for booking formalities (with the intention of paying in full at the desk, as permitted by the rate), they perhaps decided my guaranteed reservation had magically transformed into a non guaranteed one, expiring exactly at midday. The peak comedy of the situation arrived when they effortlessly rebooked us on the spot, proving that room availability was never the actual issue. Instead of the apology one might expect for causing a travelling couple a minor cardiovascular event en route from the airport, I was casually reassured that they "do this from time to time." If you enjoy the thrill of reservation roulette and a uniquely unapologetic approach to customer service, you will love it here. If you prefer an establishment that actually reflects the excellent standards and basic manners found throughout the rest of the Accor network, you might want to look elsewhere.

Dear Vadimas V., Thank you for sharing your feedback. We understand that receiving a cancellation notification while travelling to the hotel was frustrating. However, as stated in the reservation conditions accepted at the time of booking, the flexible rate still requires a valid guarantee card. While payment may be made upon arrival, the hotel reserves the right to verify the card prior to arrival in order to guarantee the reservation. When a guarantee card cannot be successfully verified or authorized, the reservation is considered non-guaranteed and may be cancelled in accordance with the booking conditions. This procedure applies regardless of loyalty status and is particularly important during periods of high occupancy. We are pleased that accommodation was still available upon your arrival and that we were able to provide you with a room. The reservation was handled in line with the applicable rate conditions and established hotel procedures. Kind regards, Best regards, Ibis Vilnius Centre

Customer review rating 4.0/5

Inga I. Business - Confirmed reviews ALL

everything is ok

Customer review rating 5.0/5

Ann B. Families - Confirmed reviews ALL

Comfortable hotel , nice quiet rooms Varied breakfast. Staff extremely friendly and helpful team

Customer review rating 4.5/5

Saranphat D. Friends - Confirmed reviews ALL

Service was amazing and check in was smooth, room was very clean and location was nice

Hi Saranphat, Thanks so much for your lovely feedback! We're thrilled to hear you enjoyed your stay and found our service and location to your liking. We hope to welcome you back soon for another comfortable experience! Best regards, Ibis Vilnius Centre

Customer review rating 4.5/5

Trupti T. Business - Confirmed reviews ALL

Excellent

Dear Trupti, Thank you so much for your kind words! We're thrilled you enjoyed our location, staff, and breakfast. We appreciate your suggestion for more Indian vegetarian options and will certainly take it into consideration for future menu updates. Best regards, Ibis Vilnius Centre

Other web-users rate our hotel

  • 536 reviews 9/10 Location
  • 628 reviews 7.5/10 Room
  • 535 reviews 9.4/10 Service
  • 12 reviews 7.3/10 WiFi
  • 520 reviews 8.6/10 Breakfast
  • 294 reviews 8.7/10 Cleanliness
  • 135 reviews 9.4/10 Vibe
  • 14 reviews 10/10 Bar

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