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Mercure Warwickshire Walton Hall Hotel & Spa 4 stars

Customer review rating 3.9/5 7,015 reviews

ALLSAFE approved hotel

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Mercure Warwickshire Walton Hall Hotel & Spa
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+ 21 Services

Hotel extras

  • Set in 65 acres of unspoiled Warwickshire countryside

  • 16th century Grade II listed building with original features

  • 22 fully-equipped function rooms which hold up to 180 guests

  • Orangeries and Lemons Brassiere

  • Leisure facilities including gym, swimming pool and sauna

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 22 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Warwickshire Walton Hall Hotel & Spa

WALTON
WELLESBOURNE
CV35 9HG walton
united kingdom

Tel: +441789842424

Fax: (+44)1789470418

Check-in from 15h00

Check out up to 11h00

  • STAGECOACH FROM STFORD :  18A WELLESBOURNE

  • By plane

    BIRMINGHAM At 45.06km / 28 miles

  • By train

    WARWICK PARKWAY At 16.09km / 10 miles

GPS :52.169574, -1.582747

Our accommodation(s)

The bedrooms in the Hotel are comfortable and modern in design. The bedrooms in the Hall are spacious and individually designed with your comfort in mind. All rooms have complimentary WiFi, TV and tea and coffee making facilities.

Classic Double Room

Accessible room
  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Classic Twin Room

Accessible room
  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Privilege Room

Accessible room
  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Superior Double Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Superior Twin Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering
Rooms

Our restaurants and bars

Oranges and Lemons Brasserie

Type of cuisine: International

Enjoy a mouth watering meal in our Brasserie with contemporary design with French doors opening out onto the terrace.

Oranges and Lemons Bar

Non contractual photo

Come along and enjoy a light lunch or snack in our bar which has French doors opening out onto the terrace.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 22

  • Maximum size: 262

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 170 people

Find out more

Our guest reviews for
Mercure Warwickshire Walton Hall Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

7,015 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,438 reviews

Beautiful accommodation, we'll be back

Customer review rating 4.5/5

Daniel Families - 17/04/2021 Confirmed reviews ALL

Wonderful stay, very professional staff, the accommodation was spotless, the grounds were stunning.

Customer review rating 2.0/5

Mrs E. Families - 17/04/2021 Confirmed reviews ALL

Understanding limitations of covid we needed somewhere to stay to visit ill relative so booked self catering apartment. Location/setting lovely but rotting/broken window frames, damp ceilings, cobwebs, leaking sink in old building not as shown on website so disappointed.

Dear Hannah Thank you for taking the time to complete the survey sent to you with regards to your recent stay at Mercure Walton Hall Hotel and Spa. At Walton Hall, the team and I strive to provide a memorable service experience and your feedback is very important to us. I am disappointed to read your comments in relation to The Falcon Apartment and will discuss the issues you have raised with my Housekeeping and Maintenance Managers for further investigation. I will personally ensure that where possible improvements are made. Thank you once again for taking the time to contact us and please be reassured that I will take your comments on board. I do hope that this experience will not deter you from visiting us again at Walton Hall and I hope to welcome you in the future. If you would like to discuss anything in further detail please do not hesitate to contact me. Yours sincerely, Joanne Hammick General Manager 01…24

Amazing location, and the Venue and staff are amazing.

Customer review rating 5.0/5

Steven G. Business - 06/04/2021 Confirmed reviews ALL

First rate, I felt covid safe and still enjoyed a 5* experience. I will be back.

Well located friendly staff plenty

Customer review rating 5.0/5

Zen Business - 30/03/2021 Confirmed reviews ALL

Food was great, staff were welcoming and the grounds were beautiful

Dear Zen, I very much appreciate your comments regarding your stay at the Mercure Warwickshire Walton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with the team. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Best regards Joanne Hammick General Manager 01…24

good stay

Customer review rating 5.0/5

Alan C. Business - 27/03/2021 Confirmed reviews ALL

beautiful building, needs a bit of maintenance, eg room 312 towel rail didn't work, air con didnt work, bed side light falling off, but apart from that everything was fantastic, really enjoyed my stay and will be returning soon, great staff and everyone doing the best they can during covid 19

Great location

Customer review rating 4.0/5

Anonymous Business - 26/03/2021 Confirmed reviews ALL

Lovely location, staff were amazing, very friendly and professional. Let down by the standard of the room. Missing plug in bath, crack in bedside light glass, missing television channels. Rooms seemed a bit tired

Dear Jordan, I very much appreciate your comments regarding your stay at the Mercure Warwickshire Walton Hall Hotel & Spa. I have noted the room maintenance issues and I am excited to be reintroducing the maintenance and grounds team back to the hotel in April. Your points will be dealt with as necessary. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Hammick General Manager 01…24

Amazing location

Customer review rating 5.0/5

Richard S. Business - 23/03/2021 Confirmed reviews ALL

Could not fault anything

Comfortable & safe

Customer review rating 4.0/5

Lynn B. Solo - 20/03/2021 Confirmed reviews ALL

A very comfortable, clean and well furnished room. Lovely helpful & professional staff.

Beautiful Hotel

Customer review rating 3.5/5

Anonymous Business - 17/03/2021 Confirmed reviews ALL

The hotel and grounds are very beautiful but the cleaniness could have been better. The showerhead was very dirty . Toothpaste on the side by the sink etc

Lovely location and great food

Customer review rating 4.5/5

Callum T. Business - 15/03/2021 Confirmed reviews ALL

Stayed away on a work trip, very nice room with built in A/C and heating which is a lovely luxury. Lovely breakfast as well and the pizza dinner is insane defiantly a recommendation to anyone staying there. Only negative I found was my room was not cleaned once during my stay, I had no bin liners so my room got filled up with rubbish quickly, there was complimentary water in the room and my breakfast was never on time (7:00am) so I did spend a while waiting each morning for my breakfast. However these things are not to over shadow how lovely of a hotel Mercure is and would happily return in the future.

Friendly and helpful staff with comfortable rooms

Customer review rating 5.0/5

Iain Couples - 14/03/2021 Confirmed reviews ALL

A one night stay was very comfortable, hoping to return once virus allows and hopefully be able to enjoy the facilities more

Nice location

Customer review rating 1.5/5

Nick D. Business - 11/03/2021 Confirmed reviews ALL

Room not clean , dead flys on window seal and mould round windows , dust above bed on head board , toilet not cleaned properly , no hand sanitizer were working all empty ,food not very good .

Dear Nick Thank you for taking the time to complete the Voice of the Guest survey sent to you with regards to your recent stay at Mercure Walton Hall Hotel and Spa. At Mercure Walton Hall, we strive to provide a superior service experience for every guest and your feedback is very important to us. I am disappointed to read your comments in relation to your bedroom and will discuss the issues you have raised with my Housekeeping and Maintenance Managers for further investigation. I apologise if your experience had a negative effect on your stay with us at Walton Hall. I can tell you we were all very excited about welcoming you all into the Hotel after months of lockdown. Your feedback is invaluable to us as it enables us to highlight ways in which we need to improve our services to ensure that we consistently meet if not exceed guest expectations. Thank you once again for taking the time to contact us and please be reassured that I will take your comments on board. I do hope that this experience will not deter you from visiting us again at Walton Hall and we look forward to welcoming you in the future. If you would like to discuss anything in further detail please do not hesitate to contact me. Yours sincerely, Joanne Hammick General Manager

Lovely picturesque place

Customer review rating 4.0/5

Donna Business - 11/03/2021 Confirmed reviews ALL

Lovely place beautiful grounds friendly staff

Customer review rating 4.0/5

Jackie Business - 10/03/2021 Confirmed reviews ALL

I found the main hotel to be ok, the food was very good and the staff were excellent, very attentive. I found the room disappointing, I expected it to feel super clear due to COVID and it was just ok. It didn't look like things like light switches, remote controls etc were particularly clean. I couldn't get my TV on I called reception twice, once at about 5.30pm and again at 10pm, no answer. I also called on the outside line, no answer. There was also a constant flow of water running in the toilet, I could hear it even when the door was shut so kept me awake during the night. I've stayed in other hotels and there was far more attention to detail in the cleanliness of the bedroom and I felt more assured.

Excellent and friendly staff

Customer review rating 5.0/5

Peter B. Business - 02/03/2021 Confirmed reviews ALL

Comfortable welcoming and friendly

Very nice stay as always

Customer review rating 4.5/5

Pete C. Business - 25/02/2021 Confirmed reviews ALL

Despite the Covid restrictions, the staff were still friendly and helpful as always. I would say the hotel is looking a little tired now so a bit of a refresh would be welcome. But overall a nice and pleasant stay, the WiFi super quick as ever which was a big help with work.

Considering the circumstances... A reasonable stay.

Customer review rating 4.0/5

Anonymous Business - 14/02/2021 Confirmed reviews ALL

Staff on reception exemplary! Rooms a little tired, windows need upgrading as does room heating and some geberal decore. Breakfast was good, though getting it confusing and poorly planned... Again, once staff on the case, they were excellent.

Disappointed with the menu

TripAdvisor rating 4.0/5

lovedolphin100 17/09/2020 TripAdvisor review

The spa was a excellent experience and the room was nice and clean but the food was disappointing, the menu was not what I expected from a 4 star hotel. The grounds were lovely and are good for walking.

Thank you for your review, I am pleased you enjoyed your stay at the Mercure Walton Hall Hotel. We are pleased to be open now after lock down and the limited menu available is designed to provide popular food that pleases the majority. I am sorry this was not what you expected of the Oranges and Lemons Bar and Restaurant however i am pleased to read that you found the rest of your experience to be agreeable. The menu changes frequently as we edge ever closer to 'normality' and we hope that the bistro style menu will be back soon. Kind regards Joanne

Better than might be expected in the Covid era!

TripAdvisor rating 4.0/5

Howard N 14/09/2020 TripAdvisor review

We stayed at the Mercure Walton Hall Hotel for two nights, mid-week, on a bed, breakfast and dinner basis.The most striking thing about our visit was the courtesy, good humour and excellent service provided by all the staff that we encounted. Although, some compromises had been made due to the constraints imposed because of Covid-19, we thoroughly enjoyed our stay and every effort was made to provide the best possible experience for guests.

Dear Howard, thank you so much for your kind review. I am so pleased to read that you enjoyed your stay and found our team delivered excellent customer service. I am pleased also that the COVID measures did not impact your enjoyment. I hope to welcome you back soon. Kind regards Joanne

Shower broken

TripAdvisor rating 2.0/5

Shahlakarkouti 26/08/2020 TripAdvisor review

Service in restaurant and bar was good, not great food, breakfast was awful, a packed lunch! Reception compensated us only 10% of the bill because none of us were able to shower. It was broken! Swimming pool was nice and warm but facilities very dated.

Thank you for your comments, all feedback is used to assist us in improving the service and when we can we will ensure that breakfast is put back on as normal (or as near to normal as the guidelines allow). Please accept my apologies for the broken shower and any disappointment caused due to your comments. Kind regards Joanne

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