Mercure Bristol Grand Hotel 4 stars

Howdy, Julie! We're thrilled to read your review, thanks for your time! We're thrilled to hear that our prime location hit the mark and that our spacious, immaculate rooms contributed to a pleasant stay. Kudos to our team for being courteous and ready to assist – they'll be chuffed to hear your kind words! We're also glad to know that you're enjoying the perks of being a Classic member of our ALL – Accor Live Limitless loyalty programme. It's great to see that it's enhancing your experience with us. Your high ratings for recommending us and the satisfaction with our eco-initiatives truly make our day! We're continuously working on ways to be more environmentally friendly, and it's rewarding to see these efforts appreciated. If there's ever anything more we can do to make your next stay even better, don't hesitate to let us know. We're all ears! We hope to see you next time you are in Bristol. Cheers,

Hi Linda, Thanks for taking the time to share your thoughts with us. We're glad to hear that you found your room to be clean; we always strive to provide a hygienic and comfy environment for our guests. However, it's a bummer to hear about the issues you encountered during your stay. Our bar typically buzzes with activity and serves a wide array of beverages until 11pm, so it's unusual that it closed early during your visit. We're also scratching our heads about the Guinness – it's generally a hit, but we’ve noted your comments and will keep an eye on the quality of our pints! As for the parking, it can be a bit snug; it's one of the quirks of being located in the heart of the city with all the action at your doorstep. We're also truly sorry to hear that the service didn't meet the high standards we strive for, and we'll be looking into this to ensure it was an isolated incident. We'd love to have you back for a smoother experience next time around, Cheers, Mahesh, General Manager

Hi David, Thank you for taking the time to share your feedback. It's fantastic to hear that our staff made a great impression on you; we're super proud of their dedication and friendliness, especially during those bustling times. We're sorry to hear about the hiccup with the ALL points redemption and the delay it caused during check-in. We understand how precious your time is, especially when you're eager to get settled. We're on the case to make this process smoother for our guests. Also, we've noted your comment about the parking charge at check-out; we aim to make all transactions as seamless as possible, so we'll be looking into how we can improve that experience. Regarding the heating and air-conditioning, we're sorry to hear that it wasn't up to scratch. We're always tuning up our systems to ensure they provide the comfort our guests expect. Lastly, we appreciate your feedback on the bar; we're constantly working to enhance our food and beverage offerings to delight our guests' taste buds. We look forward to welcoming you back in the future. Best regards,