Mercure Bristol Grand Hotel 4 stars

Customer review rating (ALL Rating) 3.6/5 1,170 reviews

Mercure Bristol Grand Hotel - Image 1
Mercure Bristol Grand Hotel - Image 2
Mercure Bristol Grand Hotel - Image 3
Mercure Bristol Grand Hotel - Image 4


ALLSAFE approved hotel

Hotel extras

  • Newly renovated Grade II listed building from 1856

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • Private Hotel Car Park

  • Within walking-distance of main amenities

Our accommodation(s)

Hotel location

Mercure Bristol Grand Hotel

Broad Street
United Kingdom

GPS:51.455372, -2.593519

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service


Eat, drink and unwind, morning, noon and night at Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also features homegrown honey sourced from a hive on the hotel's roof.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  1,170 reviews

TripAdvisor Rating  3.5/5  1,468 reviews

Lovely location terrible hotel

TripAdvisor rating 2.0/5

Paula C Couples - TripAdvisor review

First the hotel was clean and most staff were lovely. However the mattress on our bed was awful and I had metal springs sticking into me. Budget hotels get this right, it isn’t a 4 star hotel if you can’t sleep because of a poor bed. Very disappointing Mercure


TripAdvisor rating 5.0/5

Tullyfamily04 TripAdvisor review

Good sized rooms, and very clean. Great location. Staff are superb. Really quiet at night, which is rare for a city hotel. We would definitely go back, but I'll bring my own pillows as theirs were a bit lumpy.

Good location

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Nice big room very clean, staff are polite and helpful,

Howdy, Julie! We're thrilled to read your review, thanks for your time! We're thrilled to hear that our prime location hit the mark and that our spacious, immaculate rooms contributed to a pleasant stay. Kudos to our team for being courteous and ready to assist – they'll be chuffed to hear your kind words! We're also glad to know that you're enjoying the perks of being a Classic member of our ALL – Accor Live Limitless loyalty programme. It's great to see that it's enhancing your experience with us. Your high ratings for recommending us and the satisfaction with our eco-initiatives truly make our day! We're continuously working on ways to be more environmentally friendly, and it's rewarding to see these efforts appreciated. If there's ever anything more we can do to make your next stay even better, don't hesitate to let us know. We're all ears! We hope to see you next time you are in Bristol. Cheers,

Awful, don’t!

TripAdvisor rating 1.0/5

Linda136 TripAdvisor review

Very small room, that’s ok. Clean, compact, bathroom a bit tired. Only hanging space above the kettle. Returning from meal out, 10pm, bar closed. Room service ended at ten. No minibar. Raucous crowd drunk and shouting in reception area, so we did feel quite annoyed at not being able to order a nightcap. Before going out, no lager available in the bar worst pint of Guinness ever, too fizzy and watery. Parking in car park, nail biting. Tightest multi-storey ever! Disappointing service with many visible staff. Never been so disappointed with a mercure, and we have stayed in many over the years.

Hi Linda, Thanks for taking the time to share your thoughts with us. We're glad to hear that you found your room to be clean; we always strive to provide a hygienic and comfy environment for our guests. However, it's a bummer to hear about the issues you encountered during your stay. Our bar typically buzzes with activity and serves a wide array of beverages until 11pm, so it's unusual that it closed early during your visit. We're also scratching our heads about the Guinness – it's generally a hit, but we’ve noted your comments and will keep an eye on the quality of our pints! As for the parking, it can be a bit snug; it's one of the quirks of being located in the heart of the city with all the action at your doorstep. We're also truly sorry to hear that the service didn't meet the high standards we strive for, and we'll be looking into this to ensure it was an isolated incident. We'd love to have you back for a smoother experience next time around, Cheers, Mahesh, General Manager


Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Very busy but staff were excellent, helpful, calm and friendly. Used points to reduce the amount to pay but this process was extremely onerous and delayed checkin by approximately 30 minutes but the clunky ALL Accor programme is not the fault of hotel staff and they were excellent in trying to resolve the issues for us.

Hi David, Thank you for taking the time to share your feedback. It's fantastic to hear that our staff made a great impression on you; we're super proud of their dedication and friendliness, especially during those bustling times. We're sorry to hear about the hiccup with the ALL points redemption and the delay it caused during check-in. We understand how precious your time is, especially when you're eager to get settled. We're on the case to make this process smoother for our guests. Also, we've noted your comment about the parking charge at check-out; we aim to make all transactions as seamless as possible, so we'll be looking into how we can improve that experience. Regarding the heating and air-conditioning, we're sorry to hear that it wasn't up to scratch. We're always tuning up our systems to ensure they provide the comfort our guests expect. Lastly, we appreciate your feedback on the bar; we're constantly working to enhance our food and beverage offerings to delight our guests' taste buds. We look forward to welcoming you back in the future. Best regards,

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,819 reviews 9.1/10 Location
  • 2,757 reviews 4.6/10 Room
  • 1,788 reviews 7.4/10 Service
  • 26 reviews 6.9/10 WiFi
  • 1,461 reviews 3.5/10 Comfort
  • 977 reviews 3.9/10 Cleanliness
  • 909 reviews 4.5/10 Amenities
  • 739 reviews 5.9/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Bristol