Mercure Bristol Grand Hotel

Mercure Bristol Grand Hotel 4 stars

Customer review rating (ALL Rating) 3.6/5 994 reviews

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Hotel extras

  • Newly renovated Grade II listed building from 1856

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • Private Hotel Car Park

  • Within walking-distance of main amenities

ALLSAFE approved hotel

Hotel location

Mercure Bristol Grand Hotel

Broad Street
United Kingdom

GPS:51.455372, -2.593519

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Eat, drink and unwind, morning, noon and night at Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also features homegrown honey sourced from a hive on the hotel's roof.

Our accommodation(s)

With 186 spacious and beautifully appointed rooms, stunning suites and eleven elegant function rooms, we are the first choice for tourists and business travellers.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  994 reviews

TripAdvisor Rating  3.5/5  1,357 reviews

well located

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

For £125/night it was the pretty basic room. The Hotel itself is a "once upon a time" hotel. It must have been Grand at a time .. it isn't now ..... The breakfast was very basic as well - cafeteria level . All the staff were excellent though . Always helpful, polite and efficient.

Hi Tasneem, Thanks for your review. It’s great to know the location of our hotel was ideal for your needs, however, we can see that not everything hit the spot. We’ve taken all your comments on board; we really appreciate your feedback so we can make sure we meet your expectations during your next visit. Thanks so much for your kind words about the team; we aim to make sure all our guests feel welcome and taken care of. We hope to see you next time you’re in Bristol. Cheers, Mahesh, General Manager

Good Stay , well located

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Nice experience

Hi there Prameela, Thanks for your review. Thanks so much for your kind words. It's great to know that you enjoyed your stay and found our location was just what you were looking for. Our goal is to make sure all our guests feel “at home” when they stay with us so it’s always a pleasure to receive such positive feedback. We hope to see you next time you’re in Bristol. Cheers, Mahesh, General Manager

Amazing room amazing food amazing staff.

Customer review rating 5.0/5

William T. Couples - Confirmed reviews ALL

We arrived early and was about to just leave our bags, staff checked and room was ready which was great. So central and room was amazing and food was great quality.

Dear William, Thank you for your kind feedback. We are delighted you had a pleasant experience and appreciated our prime location. Your kind words about the friendly and professional service you received from our team members are much appreciated. It would be fantastic to welcome you back soon. Cheers, Mahesh, General Manager

Well located

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

You need to sort out your check in system. I booked online but needed an early check in because of a wedding. I rang and didn’t get any sense of the person on line then in the end came into the hotel where I was advised that sn early check in was already in place. When we arrived at the hotel I was greeted with ‘check in isn’t until 2’ which raised my blood pressure somewhat I advised the lady on reception that I had an early check in. My granddaughter had the same problem and in the end was up graded to a another suite as she was the one getting married that day ! Also problem trying to get out of car park the barrier wouldn’t lift up after putting our ticket that we were given from reception and started spitting out more tickets. I love this hotel but something needs to be done with some staff training and sorting out car park

Hi Juanita, Thanks for your review. It’s great to hear that the location of our hotel was ideal but we’re sorry to hear that not everything hit the spot this time. Sorry to hear about the issues you had during the booking process; we try to make sure our guests have a smooth booking and check-in experience so thanks for highlighting your concerns so we can better meet your expectations in the future. We like to believe we offer cosy rooms and tasteful decor for our guests to enjoy, however, our hotel is located in a historic grade II listed building so we understand that due to personal preference, this isn’t always the case. Nevertheless, we hope you had an otherwise enjoyable stay; we’ve noted your additional comments which will be discussed with the team and we hope to welcome you back again in future. Cheers, Mahesh, General Manager

Great stay

Customer review rating 4.5/5

Lucy Couples - Confirmed reviews ALL

Second time we have stayed here, was lovely. Staff were very welcoming and helpful. Was a great stay.

Hi Lucy, Thanks for taking the time to leave your review. It's fantastic to have the chance to welcome you back and to know once again our amazing team left a great impression. It's a boost for us every time we receive positive reviews such as this. We all look forward to seeing you again. All the best, Mahesh, General Manager

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Other web-users rate our hotel

  • 1,612 reviews 9.1/10 Location
  • 2,516 reviews 4.9/10 Room
  • 1,645 reviews 7.4/10 Service
  • 26 reviews 7.5/10 WiFi
  • 1,337 reviews 3.8/10 Comfort
  • 965 reviews 3.8/10 Cleanliness
  • 766 reviews 4.4/10 Amenities
  • 686 reviews 5.1/10 Breakfast

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