Mercure Bristol Grand Hotel 4 stars

Customer review rating (ALL Rating) 3.5/5 460 reviews

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Mercure Bristol Grand Hotel - Image 1
Mercure Bristol Grand Hotel - Image 2
Mercure Bristol Grand Hotel - Image 3
Mercure Bristol Grand Hotel - Image 4
Broad Street, BS1 2EL BRISTOL, United Kingdom

Description

Hotel extras

  • Renovated Grade II listed building from 1869

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • Private Hotel Car Park

  • Within walking-distance of main amenities

Our accommodation(s)

Hotel location

Mercure Bristol Grand Hotel

Broad Street
BS1 2EL BRISTOL
United Kingdom

GPS:51.455372, -2.593519

Telephone
Fax +44 117 922 7619

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

KEEPERS KITCHEN AND BAR

Eat, drink and unwind, morning, noon and night at Keepers Kitchen and Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also features homegrown honey sourced from a hive on the hotels roof.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  460 reviews

TripAdvisor Rating  3.0/5  1,599 reviews

Great location

TripAdvisor rating 5.0/5

minty8888 Couples - TripAdvisor review

Spent the night here when visiting Bristol. Great location for town and the harbour. Arrived early and room was available which was great. The room was really clean and spacious. Great size bed and very comfortable. Had a couple of drinks in the bar but didn’t eat here. Staff that we met were welcoming and polite. Plenty of parking in the multi story by the side of the hotel. £17 for 24 hours.

Freezing in room and lack of customer care from reception

TripAdvisor rating 3.0/5

Leanne C TripAdvisor review

We generally love the Grand after having stayed here many times over the years. The location was good and it is nostalgic for us. We stayed this weekend for a night and the room was absolutely freezing. We tried setting the thermostat, we tried just turning it off because all that was coming out was cold air, there is no phone in room to ask for help and so I ended up not sleeping all night in my layered up clothes. When we were leaving on the morning and I tried to tell the receptionist about the problem her response was “sure ma’am sure” she didn’t ask for our room number or apologise for our night, which tells me it’s not a fault probably a common problem. I am only writing the review in the hope that someone who works there and actually cares about visitor experience sees this and can make a change as I tried to contact the hotel directly but there is no page for issues or complaints.

Hi Leanne, Thank you for taking the time to review your stay with us. We're thrilled to hear you've had many enjoyable stays at our hotel and that you find the location convenient and full of fond memories. It's truly rewarding for our team to hear that our guests cherish their time with us. Regarding the discomfort you experienced with the room temperature, we're genuinely sorry to hear that you had a chilly night. We do offer extra fans and heaters to ensure our guests' comfort, and our 24-hour front desk is always ready to assist with any in-room amenities to make your stay more comfortable. We want to assure you that your feedback is important, and we're always eager to improve where we can. We hope to see you next time you are in Bristol. All the best, Karl Goebel, General Manager

Nice hotel

Customer review rating 3.5/5

Rhiannon Couples - Confirmed reviews ALL

The hotel is lovely! Unfortunately we happened to have a room where the air conditioning unit/heating was working and we weren't informed of this before entering our room, however there were 2 heaters in the room when we entered. There was a again on the carpark and the chair but nothing major. There was a few little things that were annoying such as the body wash was empty, the audio describes stuck on some channels on the TV, and the fridge light was flickering constantly but nothing to ruin the stay.

Few days away

TripAdvisor rating 4.0/5

gers226 TripAdvisor review

Was dreadful staying here after the mega bad reviews, however it couldn't of been more different, the hotel is in a fantastic location, every member of staff we have spoken to have been very polite and helpful, our room is lovely and clean, we wouldn't hesitate booking here, next time we are in Bristol

Hi there, Thanks for sharing your rating. We are grateful for your kind remarks and for highlighting our convenient location. Moreover, we will be sure to let our team members know how much of an impact they made on your experience. We look forward to seeing you again in the future. Best wishes, Karl Goebel, General Manager

Room was dirty and smelled damp

TripAdvisor rating 1.0/5

Jake S TripAdvisor review

Very rude and uncooperative staff, my room was very dirty when I first arrived, and smelled damp, the breakfast was also very underwhelming. I thought it looked nice from the pictures, but was very disappointed when I arrived, especially when there are so many better value for money places in Bristol!

Hi Jakesh, Thanks for leaving us this review of your recent stay. We're really sorry to hear that your experience did not match your expectations. It's particularly concerning to learn about the cleanliness issues you encountered, as we pride ourselves on maintaining impeccable standards, highlighted by our daily housekeeping service and a complete hotel makeover in 2016. We also regret to hear that our team did not meet the high standards of service we strive to provide. On a lighter note, it's great to hear that the pictures caught your eye, and we hope that the charm of our historic building and unique art inspired by UpFest may encourage you to give us another chance to impress you. We hope that you will return in the future for a more enjoyable stay. Take care, Karl Goebel, General Manager

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Other web-users rate our hotel

  • 1,731 reviews 8.9/10 Location
  • 2,478 reviews 4.6/10 Room
  • 1,472 reviews 7.1/10 Service
  • 32 reviews 5.8/10 WiFi
  • 1,445 reviews 3.5/10 Comfort
  • 801 reviews 4.3/10 Cleanliness
  • 620 reviews 5.3/10 Amenities
  • 554 reviews 6.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.