Mercure Bristol Grand Hotel 4 stars

Customer review rating (ALL Rating) 3.5/5 865 reviews

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Hotel extras

  • Renovated Grade II listed building from 1869

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • Private Hotel Car Park

  • Within walking-distance of main amenities

Our accommodation(s)

Hotel location

Mercure Bristol Grand Hotel

Broad Street
United Kingdom

GPS:51.455372, -2.593519

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service


Eat, drink and unwind, morning, noon and night at Keepers Kitchen and Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also features homegrown honey sourced from a hive on the hotels roof.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  865 reviews

TripAdvisor Rating  3.0/5  1,535 reviews

Comfy bed, large room, lovely building

TripAdvisor rating 5.0/5

rachelradish Business - TripAdvisor review

I’m surprised at all the poor reviews. My room on the second floor was lovely, shower pressure and temperature were fine in the morning. Location is brilliant and staff were friendly. I loved the quirky artwork in the corridors. I would most definitely stay here again.

Needs to do better for a 4 star

TripAdvisor rating 3.0/5

Ian B TripAdvisor review

No AC, no phone in room and no hot water in first night/morning. Many complaints in morning but no offer of compensation,Self service breast fast with no staff on hand at a cost of £48 for three. No pool or spa as advertised on line. Parking expensive at £17 off a day. Fridge not replenished despite asking and not working although several drinks were included in room rate. Good size room and superb bed.


TripAdvisor rating 2.0/5

TerryL1308 Couples - TripAdvisor review

Run down and very noisy, room next door kept us awake untill 4am .and to make matters worse when we got up, there was no hot water for a shower . In the future we will stay at the radison blue, hilton or holiday inn . Staff were ok and yhe breakfast was adequate

A perfect wedding day.

TripAdvisor rating 5.0/5

OnAir700376 TripAdvisor review

My fiancé and I celebrated our wedding day here a fortnight ago and the staff couldn’t have been more helpful. Lora, Meetings & Events Sales Manager, was really helpful planning the day with us and everything we wanted she supplied. On the day Louise was there to make sure everything ran to plan and helped iron out last minute ‘tweaks’. She really made me feel that she understood how important it was to us that everything was perfect. Several of our family and friends stayed there, as did we, and enjoyed it. So, thank you Lora, Louise, Raj and Melania you all helped make it an unforgettable wedding day the everyone enjoyed.

Once Grand - now it’s the reception staff that make this hotel great

TripAdvisor rating 5.0/5

Teresa E TripAdvisor review

This is an old and once grand hotel right in the centre of Bristol. Some rooms are gorgeous, some are just nice and a bit tired. But it’s the staff that make it… In particular Armani on reception. She’s a superstar - honestly the best receptionist I’ve ever met - and I travel a lot. She bent over backwards to help and advise me - above and beyond her role. Fantastic

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Other web-users rate our hotel

  • 1,740 reviews 8.9/10 Location
  • 2,565 reviews 4.8/10 Room
  • 1,590 reviews 7.3/10 Service
  • 27 reviews 7/10 WiFi
  • 1,391 reviews 3.6/10 Comfort
  • 876 reviews 3.9/10 Cleanliness
  • 779 reviews 4.7/10 Amenities
  • 651 reviews 5.9/10 Breakfast

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