Mercure Bristol Grand Hotel 4 stars

Customer review rating (ALL Rating) 3.5/5 1,091 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Newly renovated Grade II listed building from 1856

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • Private Hotel Car Park

  • Within walking-distance of main amenities

Our accommodation(s)

Hotel location

Mercure Bristol Grand Hotel

Broad Street
BS1 2EL BRISTOL
United Kingdom

GPS:51.455372, -2.593519

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

KEEPERS KITCHEN & BAR

Eat, drink and unwind, morning, noon and night at Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also features homegrown honey sourced from a hive on the hotel's roof.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  1,091 reviews

TripAdvisor Rating  3.0/5  1,504 reviews

Disappointed

TripAdvisor rating 2.0/5

dwalker5 TripAdvisor review

I am currently in my hotel room . I booked a ‘quiet room’ . Last night, I experienced a screaming porn show from the room next door , it was quite a performance. Following that , the couple laughed and shouted for another hour, concluding at 2am. I am now in my ‘quiet room ‘ as I type this and there is music pumping out loudly from somewhere in the hotel . If I wasn’t so tired right now I would drive myself back to London! Speaking of driving , the car that the hotel advertises is actually the public car park next door and you will be charged £17 per night !

Over priced, shabby, disappointing

TripAdvisor rating 2.0/5

Kate L TripAdvisor review

Start with £15 for a glass of white wine - and it wasn’t even good wine! The room was tiny, they just squeezed a double bed in. Then the duvet cover was a king size, the bed was a double and the duvet was a single! My husband froze all night as he was under an empty duvet cover and we couldn’t get the heating to go above 16 degrees. The breakfast was good, the staff were friendly but overall the impression was penny pinching, over priced and definitely a bit shabby. Also, £17 a night for parking? Not mentioned on booking, just hotel parking was available. All in all, disappointed. Not coming back.

Did enjoy the experience.

TripAdvisor rating 4.0/5

EnsignBoys2 TripAdvisor review

Very pleasant hotel, Food generous, hot, tasty & Staff happy. Bar Staff were friendly, a sp[ecial thank you to Lukas for his commitance to all customers & his smile. Had a massive room with a comfortable bed. Shame about the floor boards, no matter where you walked it all creaked, woke each other up when getting up in the night. The central heating didn't work, we did get given an electric Radiator to use. There is nowhere other than Hangers to put your clothes. No drawers or shelving. The bedside table is very large & about 30ins down the bed, ( I turned it around but still had 2ft of it protruding, you had to make yourself go down the bed to get off on one side.) Everything in the room was odd, lamps & furniture.

Perfect hotel for a simple stay in Bristol

TripAdvisor rating 5.0/5

Jess19343 TripAdvisor review

Really impressed with the service of this hotel. I arrived early and just went to check in my car however was offered the chance to check in early. The hotel was really well decorated and modern, very clean and the beds are comfy! The staff were really helpful, if I come back to Bristol I will 100% be staying here every time.

Great reception from host, easy check in after a long drive to Bristol

TripAdvisor rating 5.0/5

RajG612 Business - TripAdvisor review

Malena on reception is fantastic!!! I might poach her to come work for me! Great customer service!! It’s always nice to get great service espeisally after a 3 hour drive to Bristol ! Service and standards were great at the hotel! Parking within walking distance!

Hi there, Thanks for sharing your rating. We're thrilled to hear that Malena made such a fantastic impression on you; she's definitely a star on our team! It's wonderful to know that our reception was a beacon of comfort after your journey, and we're glad our service standards hit the mark for you. Plus, it sounds like our nearby parking was the cherry on top for a seamless experience. If you ever feel like swapping roles and joining the hospitality side, just know we've got a great crew here! We look forward to seeing you again in the future. Best wishes, Mahesh, General Manager

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Other web-users rate our hotel

  • 1,842 reviews 9/10 Location
  • 2,724 reviews 4.8/10 Room
  • 1,773 reviews 7.4/10 Service
  • 27 reviews 7.4/10 WiFi
  • 1,454 reviews 3.6/10 Comfort
  • 965 reviews 4.1/10 Cleanliness
  • 853 reviews 4.8/10 Amenities
  • 715 reviews 5.9/10 Breakfast

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