Mercure Liverpool Atlantic Tower Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 1,548 reviews

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Mercure Liverpool Atlantic Tower Hotel - Image 1
Mercure Liverpool Atlantic Tower Hotel - Image 2
Mercure Liverpool Atlantic Tower Hotel - Image 3
Mercure Liverpool Atlantic Tower Hotel - Image 4
Chapel Street, L3 9AG LIVERPOOL, United Kingdom

Description

Hotel extras

  • Central location, with plenty of nearby transport links

  • Skyline views of Liverpool from the Vue Bar and Terrace

  • Vista Restaurant offers a choice of international cuisine

  • Nearby Albert Dock, Liverpool One and The Cavern Club

  • 10 dedicated meeting rooms accommodating up to 150 guests

Our accommodation(s)

Hotel location

Mercure Liverpool Atlantic Tower Hotel

Chapel Street
L3 9AG LIVERPOOL
United Kingdom

GPS:53.407618, -2.995191

Telephone
Fax +44 871 376 9125

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

VISTA RESTAURANT

Vista Restaurant offers stunning views overlooking the Royal Liver Building and River Mersey. The restaurant serves a selection of British classics and international dishes with a selection of drinks and wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,548 reviews

TripAdvisor Rating  4.0/5  3,981 reviews

Mixed experience

TripAdvisor rating 3.0/5

worst TripAdvisor review

This hotel is quite old, but some of the interiors have been refurbished. Our room on the 11th floor had a new shower room and was clean. However the double glazing seal had failed so the window was somewhat damp and cloudy between the two panes of glass. Dining is strange. There is no facility for an evening meal and although there is a limited menu with such as pasta or pizza for in room dining, I heard one guest being advised that this was not currently available. It would be better if the hotel stated no evening dining on their website and booking. Breakfast was ok, we’ve had worse and better. The staff in the breakfast room were busy topping up the buffet and one lady in particular was outstanding, she deserves a pay bonus! Would we return? Probably not due to the lack of evening meal and we have stayed at better hotels (for us) in Liverpool.

Better Accommodation Elsewhere In Liverpool Very Disappointing

TripAdvisor rating 2.0/5

Karl W TripAdvisor review

We booked with travel agent for the Liverpool game for 2 nights and booked one night on booking.com ourselves. The location was great. The hotel is right at the waterfront with phenomenal views if the windows where clean. The bar isn’t over priced but service is disappointing. A great base for exploring Liverpool but that it. Place needs upgrade and staff need training in F&B feels like they don't want to be there. Made to feel like your inconvenience to them.... 45 mins waiting for a coffee, im still waiting..... The reception team is very welcoming though. The roof top bar was beautiful to sit down if you could get a drink. Terrible noise from the room next door at night. It felt like they were in our own room. The room is very small and cramped. Breakfast very disappointing disorganised, tick your name off and off you go. No direction given, we didn't see the cold buffet behind the door left... toast area until we where leaving and thought it was strange setup with just hot buffet. The hot breakfast was cold, very disappointing and at £17.00 person you want better quality. Staff give the impression they don't want to be there, was not friendly one bit. The bar service was the worst I ever experienced in any hotel I've stayed in. I order coffee paid for it and waited 45 mins and never got it. You'd order drinks at the bar and barman would give you this unwelcome stare. Really disappointing experience to be honest and put us off having dinner in the place.

Customer review rating 4.0/5

Paul C. Couples - Confirmed reviews ALL

Nice room and well situated

Well located food lovely staff helpful

Customer review rating 5.0/5

Kelly P. Couples - Confirmed reviews ALL

Was a lovely stay would definitely stay at this hotel again

Very Disappointing

TripAdvisor rating 2.0/5

malcolmj295 Families - TripAdvisor review

Unfortunately the hotel was reserved and paid for on check-in.I’m embarrassed to say we paid four times the price of Booking.com. We had a room on the eleventh floor. The room smelt of damp and had mould in corner of the wall/ceiling. The window had something splashed across it on the outside. The bedside lamp looked like a fizzy drink of some kind had been opened and sprayed near it and was badly stained. The couple we went with also had issues, so we all went to complain and get the room changed. My wife has breathing issues and the damp is dangerous to her health. The receptionist stated that they have damp issues due to the room being high up and then proceeded to give us the room next door to our previous room on the eleventh floor 🤯. This room was satisfactory Bed was okay, wardrobe doors didn’t close, Air conditioning didn’t work to warm up the cold room and room desperately in need of re-decoration. On the plus side, bed was clean and the shower was good and the staff we met were very nice. Beware!! Breakfast is separate and cost £17.00per day, but it was on offer for £13 odd, for a basic buffet breakfast. Car parking was £14.00 a day. Back to Premier Inn for us.

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Other web-users rate our hotel

  • 2,008 reviews 9.3/10 Location
  • 3,238 reviews 5.9/10 Room
  • 2,075 reviews 8.1/10 Service
  • 13 reviews 7.1/10 WiFi
  • 1,393 reviews 4.6/10 Comfort
  • 1,277 reviews 4/10 Cleanliness
  • 1,095 reviews 6/10 Breakfast
  • 1,072 reviews 2.9/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.