Mercure Exeter Rougemont Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 526 reviews

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ALLSAFE approved hotel

Hotel extras

  • Located opposite Exeter Central train station. Within walking distance to the Cathedral.

  • Central location near the High Street, Exeter Underground Passages and University.

  • 6 dedicated meeting rooms accommodating up to 250 guests

  • Wedding facilities capable of accommodating 250 guests

  • The hotel offers limited onsite private parking. Subject to availability.

Our accommodation(s)

Hotel location

Mercure Exeter Rougemont Hotel

Queen Street
United Kingdom

GPS:50.72575, -3.533418

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Our restaurant serves modern British and European cuisine with an extensive selection of wines from our Flavours from the Cellar collection.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  526 reviews

TripAdvisor Rating  3.5/5  841 reviews

Pleasant Stay

Customer review rating 4.5/5

Ken H. Friends - Confirmed reviews ALL

Stayed for one night after visiting the Phoenix- a short walk away. Quiet, clean hotel with first class breakfast.

The lady on reception that works nights

TripAdvisor rating 5.0/5

danstanbury TripAdvisor review

Elaine was very attentive when I came back after hours wanting something to eat Nothing was too much trouble when it came to wanting snacks after a heavy night on the drinks with friends She is a credit to the business and someone to keep hold of

Dear danstanbury Thank you for taking the time in letting us know of your most recent experience staying with us at the Mercure Rougemont Hotel in the heart of Exeter. I will personally thank Elaine for ensuring that after an enjoyable evening that you were able to have something to eat with us, furthermore I will share this with the entire team as we strive to meet with the expectations of all of our customers. Hopefully we will be able to welcome you back to Exeter sometime in the near future. Kind Regards Mark Postlethwaite

Elaine on reception

TripAdvisor rating 5.0/5

Luke C TripAdvisor review

Elaine I’m reception made our stay much more pleasant with how much attention to detail she gave the customer journey was second to none Will definitely stay with them again A credit to the business and will definitely recommend

Dear lukeowencomley Firstly thank you for choosing the Mercure Rougemont Hotel for your recent visit to the historic city of Exeter. We were extremely pleased to read that you had an enjoyable stay and that a member of the team was singled out for praise, rest assured I will share this with the entire team and thank Elaine for the services provided. Thank you further for your recommendations to others and we look forward in welcoming you back when you are next in Exeter. Kind Regards Mark Postlethwaite

Well located, great stay

Customer review rating 3.5/5

A Business - Confirmed reviews ALL

The hotel is located right in the city centre, very close to some of the landmarks including the cathedral and Exeter Castle. I had to reschedule my stay due to rail strikes, and staff at the reception helped me throughout the process, and were extremely helpful and approachable. However, I wish the standards of cleaning and housekeeping would be the same. Despite me purposefully leaving the leaflet to clean my room at the door, the staff cleaned it only 2 times throughout my 7 day stay. The water and coffee/ tea were replenished only twice throughout my stay. Moreover, one day I came to my room and found the "don't disturb" leaflet at my door, despite me not putting it there in the first place and the room not cleaned again. Overall, it's a wonderful hotel with amazing reception desk staff, however the cleaning standards should definitely be reconsidered in order for guests to fully enjoy their stay.

Dear Aidana We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. I will share your comments with our team, including Reception for their assistance during your stay. Furthermore I have requested a meeting with the area Manager who manages the Housekeeping Department regarding your comments so that we may address accordingly. Thank you again for sharing your experience, and we hope to welcome you back soon. Kind Regards Mark Postlethwaite General Manager

Lovely old hotel

TripAdvisor rating 5.0/5

Megan T TripAdvisor review

This was the best hotel of our entire 4 week trip around the uk. Great location, charming building, helpful staff. The only downside was no aircon in the middle of a heatwave. Would definitely stay here again

Dear M1196DSmegant Thank you for letting us know about your recent experience staying with us at the Mercure, Rougemont Hotel in the heart of Exeter. I was pleased to read your very kind words for the both the hotel and team, with whom I will share your review as I am sure this will serve as great motivation for them all. The weather has been amazing during the month of September following a rather poor summer, for the comfort of all we have supplied all rooms with complimentary water and we will be reviewing the potential of A/C in our lovely hotel in the future. Thank you again and we look forward in welcoming you back when you next return to the area, please do reach out to us direct so that we can ensure that your expectations are met once again. Kind Regards Mark Postlethwaite

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Other web-users rate our hotel

  • 1,196 reviews 9/10 Location
  • 1,677 reviews 5.2/10 Room
  • 1,153 reviews 8.2/10 Service
  • 10 reviews 9.1/10 WiFi
  • 874 reviews 4.7/10 Comfort
  • 633 reviews 3.8/10 Cleanliness
  • 540 reviews 4.8/10 Amenities
  • 477 reviews 6.4/10 Breakfast

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