Mercure Exeter Rougemont Hotel 4 stars

Customer review rating 4.0/5 6,723 reviews
Mercure Exeter Rougemont Hotel
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Hotel extras

  • Located opposite Exeter Central train station

  • Drakes Restaurant offers a choice of brasserie-style meals

  • 6 dedicated meeting rooms accommodating up to 250 guests

  • Wedding facilities capable of accommodating 250 guests

  • Central location, with plenty of nearby attractions

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • EXETER AIRPORTPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Exeter Rougemont Hotel

Queen Street
EX43SP
exeter
united kingdom

Tel: +4401392410237

Fax: (+44)08713769118

Contact email

Check-in from 14h00

Check out up to 12h00

  • EXETER BUS STATION :  

  • By plane

    EXETER AIRPORT At 9km / 6 miles - Shuttle paying

  • By train

    EXETER CENTRAL At 0.16km / 0.1 miles

GPS :50.72575, -3.533418

Our accommodations

At Mercure Exeter Rougemont Hotel, we have 98 bedrooms, including Deluxe rooms and Suites. All of our bedrooms include free unlimited WiFi, coffee and tea making facilities, flat screen TV, hairdryer, iron and ironing board.

Standard Double Room

  • Max. number of persons: 3
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Standard Twin Room

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Privilege King Room

  • Max. number of persons: 4
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine(...)

Standard Single Room

  • Max. number of persons: 1
  • Area: From 15
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Small Double Room

  • Max. number of persons: 2
  • Area: From 17
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Junior Suite

  • Max. number of persons: 2
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Our restaurants and bars

DRAKES

Type of cuisine: Brasserie

Our restaurant serves modern British and European cuisine with an extensive selection of wines from our Flavours from the Cellar collection.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DRAKES BAR

Photo non contractuelle / Strictly non binding

Comfortable, contemporary surroundings servings drinks, snacks and light meals

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NELSONS LOUNGE

Photo non contractuelle / Strictly non binding

Traditional lounge setting located in the lobby of the hotel ideal for intimate evening dining, afternoon tea and we also serve speciality coffees.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 229

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Mercure Exeter Rougemont Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

6,723 reviews

tripadvisor

TripAdvisor Rating 3.5/5

606 reviews

Not as good as previous

Customer review rating 4.0/5

John B. Business - 15/02/2020 Confirmed reviews ALL

Lift not working, took an hour to get a taxi in the morning - not hotel issue, but residents should be made aware. Recently stayed at another hotel who could get taxis!

Dear Mr B., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rachel Smith Guest Relations Manager

Excellent Hotel and Staff

Customer review rating 4.0/5

Adrian E. Couples - 15/02/2020 Confirmed reviews ALL

Beautiful clean and comfortable stay,nice staff and a hotel with beautiful fittings and furniture. Would not stay anywhere else in Exeter and will always now check where Mercure or ALL hotels are located.

Dear Mr E., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Friendly comfortable stay

Customer review rating 4.0/5

Lee H. Families - 15/02/2020 Confirmed reviews ALL

Greeted and well looked after by front desk staff. Comfortable stay and made to feel very welcome.

Dear Mr H., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Ideal Location. Comfortable environment.

Customer review rating 4.0/5

John Friends - 14/02/2020 Confirmed reviews ALL

Overall, a most pleasant stay in Exeter. The Hotel is ideally located for shopping and a variety of restaurants. the hotel itself is very comfortable. The room was large, the bed very comfortable. the bar area is relaxing and the next morning's breakfast was tasty. very reasonably priced for such a good hotel. Would definitely stay here again when in town.

Dear Mr C., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Brilliant Staff

Customer review rating 4.0/5

Thurstan Business - 14/02/2020 Confirmed reviews ALL

The staff at the front desk were very welcoming and helpful. The room was clean and comfortable. The location was great for the center of Exeter. The breakfast was acceptable.

Dear Mr W., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Pretty good

Customer review rating 4.0/5

Paul E. Business - 14/02/2020 Confirmed reviews ALL

I had a good sleep. Good I could make a cup of tea. I ate in the Nelson bar - shepherds pie; it was ok - it ticked the box. Breakfast- OK nothing special. The plate for serving cooked breakfast was a bit small.

Dear Mr E., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Shambles!

Customer review rating 4.0/5

Lucy S. Business - 14/02/2020 Confirmed reviews ALL

The tills weren’t working in the evening l, which is no ones fault and i full understand how hard that must have been but we were eating in a room that had just a table in it, no atmosphere and none of the staff would serve us drinks. I ordered a main and a dessert, the main was OK but the dessert never arrived and I had to pay for a drink that should have been included with my meal allowance.

Lovely period building let down by 3* bedroom

Customer review rating 4.0/5

Leighton Couples - 13/02/2020 Confirmed reviews ALL

A lovely, imposing period reception, hall and function rooms. Acceptable hot and cold breakfast buffet with a wide choice, but one half of the dining room was too cold, with cold air blowing from the heater unit. The car park was very small and costs an additional £10 per night on a first come first served basis only. There is only one lift and it broke down for half of our 4 night stay. This meant we had to climb and descend 2 flights of stairs which we found very difficult due to injury and illness. The standard double bedroom was only 3 *, in our opinion. The spring mattress was very uncomfortable and gave us both four poor nights sleep. There was only one bedside table provided for a double bed and no drawer space in the room. The room lighting can only be set either too bright or too dim, with no option to switch off the ceiling lights only and leave the normal bedside lamps on. No mini fridge was provided in the room, which was disappointing. I also noticed the room service menu has a markup of around £3 per meal compared to the restaurant menu, which seems unfair when a hotel should provide such a service as a matter of course. The booking price was good value, had the room lived up to expectations, but the rate for an additional night cost over £20 extra, which is unfair when the hotel is enjoying extra, unexpected revenue.

Clean, well located, had everything I needed.

Customer review rating 4.0/5

Anon Business - 13/02/2020 Confirmed reviews ALL

Very friendly staff, easy to check in and out, very pleasant room, overall would recommend.

Dear Ms W., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Consistently Good

Customer review rating 4.0/5

Mb Business - 13/02/2020 Confirmed reviews ALL

Usual, check-in was quick, room was absolutely fine, good location, fine breakfast.

Dear Mr B., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Fabulous

Customer review rating 4.0/5

Sharon S. Couples - 13/02/2020 Confirmed reviews ALL

Great service, friendly team, lovely room

Dear Ms S., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Lovely stay

Customer review rating 4.0/5

Ben Couples - 12/02/2020 Confirmed reviews ALL

Nice views of the city and good facilities

Dear Mr E., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

visiting student son

Customer review rating 4.0/5

Lynn C. Families - 12/02/2020 Confirmed reviews ALL

Generally lovely but ……. still no pillow protectors and a dirty pillow! Problem quickly sorted but shouldn't have occurred!

Disappointing, grey towels, hard flat towels, very small towels, no bath robs, no milk, no help with taken bags to the room

Customer review rating 4.0/5

Denise M. Couples - 11/02/2020 Confirmed reviews ALL

One stayed one night, attended a function, food all cold, desert ran out. Fire alarm went off at breakfast had to evacuate to the rail station over the road Will not forget the stay but sadly for the wrong reasons.

Dear Denise M., Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachel Smith Guest Relations Manager

Above and beyond

Customer review rating 4.0/5

Anonymous Friends - 11/02/2020 Confirmed reviews ALL

Made my birthday very special - room upgrade and birthday plate, plus a Bellini at breakfast. Staff were all extremely pleasant.

Dear Ms E., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Overwhelmed by emails

Customer review rating 4.0/5

David E. Solo - 11/02/2020 Confirmed reviews ALL

A decent enough stay in some respects. The TV in Blakes was extremely old and not working and the only other I believe was in reception. Equally old and too small, but working. The food in the Waterski function was dreadful and cold and breakfast wasn't much better. Not many would have the life expectancy to cook toast on your domestic toasters... Room great and clean as expected.

Dear Mr E., Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachel Smith Guest Relations Manager

Well located, rooms need some renovation, mattresses should be immediately replaced.

Customer review rating 4.0/5

R Solo - 11/02/2020 Confirmed reviews ALL

The hotel is fine, although it seems to be time for some renovation work. The floorboards are incredibly squeaky and bouncy, and the beds are very uncomfortable with old open spring mattresses.

Dear Ms M., Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachel Smith Guest Relations Manager

Well located", "Good stay"

Customer review rating 4.0/5

Toufic Business - 10/02/2020 Confirmed reviews ALL

folks were very kind, especially when i needed an electricity transformer plug. it was great that they offered it and i was very appreciative.

Dear Mr H., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Excellent location

Customer review rating 4.0/5

Phillipa H. Couples - 10/02/2020 Confirmed reviews ALL

Weekend break visiting family, adequate room for our needs, good size and excellent bathroom facilities

Dear Mr h., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Well located for Central Railway Station and City Centre - 15/20 min walk to St David's mainline station

Customer review rating 4.0/5

Will M. Business - 10/02/2020 Confirmed reviews ALL

Overall as pleasurable as ever

Dear Mr M., Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your Breakfast experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachel Smith Guest Relations Manager
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