Mercure Exeter Rougemont Hotel 4 stars

Customer review rating 4.0/5 6,975 reviews

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Mercure Exeter Rougemont Hotel
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+ 16 Services

Hotel extras

  • Located opposite Exeter Central train station

  • Drakes Restaurant offers a choice of brasserie-style meals

  • 6 dedicated meeting rooms accommodating up to 250 guests

  • Wedding facilities capable of accommodating 250 guests

  • Central location, with plenty of nearby attractions

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • EXETER AIRPORTPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 6 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Exeter Rougemont Hotel

Queen Street
EX43SP exeter
united kingdom

Tel: +4408713769018

Fax: (+44)08713769118

Check-in from 14h00

Check out up to 12h00

  • EXETER BUS STATION : 

  • By plane

    EXETER AIRPORT At 9km / 6 miles - Shuttle paying

  • By train

    EXETER CENTRAL At 0.16km / 0.1 miles

GPS :50.72575, -3.533418

Our accommodation(s)

At Mercure Exeter Rougemont Hotel, we have 98 bedrooms, including Deluxe rooms and Suites. All of our bedrooms include free unlimited WiFi, coffee and tea making facilities, flat screen TV, hairdryer, iron and ironing board.

Standard Double Room

  • Max. number of persons: 3
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Standard Twin Room

  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Privilege King Room

  • Max. number of persons: 4
  • Area: From 22 / 237 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Mini bar with free soft drinks(...)

Standard Single Room

  • Max. number of persons: 1
  • Area: From 15 / 161 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Small Double Room

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron
Rooms

Our restaurants and bars

DRAKES

Type of cuisine: Bistro

Our restaurant serves modern British and European cuisine with an extensive selection of wines from our Flavours from the Cellar collection.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DRAKES BAR

Non contractual photo

Comfortable, contemporary surroundings servings drinks, snacks and light meals

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NELSONS LOUNGE

Non contractual photo

Traditional lounge setting located in the lobby of the hotel ideal for intimate evening dining, afternoon tea and we also serve speciality coffees.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 229

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Mercure Exeter Rougemont Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

6,975 reviews

tripadvisor

TripAdvisor Rating 3.5/5

644 reviews

Great location

Customer review rating 4.0/5

Ms D. L. Couples - 28/02/2021 Confirmed reviews ALL

The hotel is lovely, great location in terms of train station, walking to pubs, restaurants, shops etc. A little disappointed that you have to pay £12 to park your car (each car) on top of the room rate.

Central and very comfortable beds

Customer review rating 3.5/5

En Business - 22/02/2021 Confirmed reviews ALL

Staff very friendly and room very spacious

Very obliging

Customer review rating 5.0/5

Tracey C. Couples - 19/02/2021 Confirmed reviews ALL

Reception staff were amazing, extremely helpful in a these uncertain times. Very understanding to our situation and helpful throughout.

Great location very clean

Customer review rating 5.0/5

Paul C. Business - 15/02/2021 Confirmed reviews ALL

Well done very good measures during COVID

Excellent stay

Customer review rating 5.0/5

Karl W. Business - 29/01/2021 Confirmed reviews ALL

Friendly staff on reception even remembered my preferred room from my previous hotel stays. Had the Thai green curry from the in house food menu. Really tasty and a good portion. Great nights sleep

Perfectly located

Customer review rating 5.0/5

Jenny Families - 15/01/2021 Confirmed reviews ALL

We had a lovely stay whilst moving my son to university, although we were very busy taking his belongings to his new address it was lovely to get back to the hotel which was about 2minutes away. The hotel room was really clean and well presented and breakfast was lovely even though we had to pick it up at reception to take to our room bcuz of covid restrictions which we didn't mind doing at all. Staff were very approachable and friendly and we will definitely be returning to stay there again and would highly recommend friends and family to stay here too.

Dear Ms B., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with Gill and our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager
Customer review rating 3.5/5

Andrew Business - 11/01/2021 Confirmed reviews ALL

Ideal for a business stay overnight. Friendly staff, clean room

Dear Mr B., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Unhelpful and rude Reception staff. Hotel food awful. Expected to carry my large food tray up to my room on my own. Safety hazard to say the least. Overall an unpleasant stay.

Customer review rating 1.0/5

R. L. Business - 09/01/2021 Confirmed reviews ALL

See above.

Disappointing

Customer review rating 2.0/5

Anonymous Couples - 08/01/2021 Confirmed reviews ALL

Good welcome. Very surprised to have to pay for parking-not mentioned when booking. Room okay but very cold due to boiler breakdown. This was reported to reception who promised a mobile heater if the boiler could not be repaired- this was not received and room remained cold during whole stay. Disappointed with breakfast - choice very poor, food cold and overpriced at £10 each.

Beautiful building located in the centre of Exeter

Customer review rating 4.5/5

Jules Solo - 05/01/2021 Confirmed reviews ALL

I was made very welcome the concierge was very friendly, she remembered my name throughout my stay. The Christmas decorations and original features of the building were enchanting, beautifully enhanced, not too themed. The concierge told me the history of the building and provided local information that was really useful. The room appeared to be recently renovated; it was very clean, comfortable and well presented. My only criticism was that the walls were paper thin, consideration to some, any kind of sound proofing would have been money well spent during the refurbishment. I could here everything happening in adjoining rooms, even with ear plugs and the TV turned up. Maybe in times of reduced occupancy every other room could be occupied.

Dear Ms G., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Good stay

Customer review rating 4.0/5

Emma Solo - 05/01/2021 Confirmed reviews ALL

Warm welcome, nice room and bathroom, all very clean. Swift, easy checkout.

Dear Ms J., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

On balance, a good stay thanks to your staff.

Customer review rating 4.0/5

Nigel P. -. N. F. S. M. Couples - 03/01/2021 Confirmed reviews ALL

Good stay. Great staff, especially Christmas Eve, Day & Boxing Day. Many thanks to them. The room was one we specifically asked not to stay in, plus seriously cracked sink, clearly not properly cleaned for some time and set up for one not two people. We remained in it as we liked its size, location and semi-partition and staff helped resolve many of the difficulties.

Comfortable stay

Customer review rating 4.0/5

Mrs D. L. Families - 02/01/2021 Confirmed reviews ALL

A perfectly comfortable and pleasant one night stay. All appropriate measures taken in respect of COVID.

Dear Ms L., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Good location

Customer review rating 3.0/5

Bonnie Solo - 29/12/2020 Confirmed reviews ALL

The room and linen were clean, however one could smell someone had smoked in there recently, also there were cigarette butts on the windowsill. I was lucky enough to have a bath in my room which was lovely, however the silicone around the bath and shower just needs re-doing - it would be a little thing to maintain that would really make a big difference to the overall look of the bathroom. The location is really good though, and I did enjoy my stay overall.

Dear Ms F., Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachel Smith Guest Relations Manager

Excellent efficient and friendly service as always

Customer review rating 5.0/5

Deborah Business - 29/12/2020 Confirmed reviews ALL

Always a friendly welcome, efficient service and clean, comfortable, well equipped rooms. One of my favourite places to stay.

Dear Ms E., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Covid secure stay

Customer review rating 4.5/5

Rhonda P. Families - 22/12/2020 Confirmed reviews ALL

A safe, comfortable stay. We will not hesitate to stay here again once travel restrictions are lifted.

Dear Ms P., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

I always receive a pleasant welcome when I visit any of the Accor hotels

Customer review rating 4.5/5

Francis. M. W. Solo - 20/12/2020 Confirmed reviews ALL

I have never had a bad experience in any of the groups hotels

Dear Mr W., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Noisy ignorant guests

Customer review rating 0.5/5

Eric M. Business - 19/12/2020 Confirmed reviews ALL

Despite the hotel bearing relatively empty, I managed to get the room next to the nosiest, most arrogant guests ever who were shouting most of the night at each other, running from their room to the next one along after midnight and then again from 7am. This meant I had very little sleep and the following day was therefore ruined.

Dear Mr M., Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachel Smith Guest Relations Manager

Good stay

Customer review rating 4.5/5

Joe D. Couples - 19/12/2020 Confirmed reviews ALL

Very good

Dear Mr D., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Good place

Customer review rating 4.5/5

Stanislav Business - 19/12/2020 Confirmed reviews ALL

It was nice. But bathroom so small, sometimes I need to open and close the door, just for go inside. It's so difficult to explain

Dear Mr R., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

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