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Mercure Exeter Rougemont Hotel 4 stars

Customer review rating 4.0/5 6,981 reviews

ALLSAFE approved hotel

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How it works?
Mercure Exeter Rougemont Hotel
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+ 16 Services

Hotel extras

  • Located opposite Exeter Central train station

  • Drakes Restaurant offers a choice of brasserie-style meals

  • 6 dedicated meeting rooms accommodating up to 250 guests

  • Wedding facilities capable of accommodating 250 guests

  • Central location, with plenty of nearby attractions

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • EXETER AIRPORT Paying
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 6 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Exeter Rougemont Hotel

Queen Street
EX43SP exeter
united kingdom

Tel: +4408713769018

Fax: (+44)08713769118

Check-in from 14h00

Check out up to 12h00

  • EXETER BUS STATION : 

  • By plane

    EXETER AIRPORT At 9km / 6 miles - Shuttle paying

  • By train

    EXETER CENTRAL At 0.16km / 0.1 miles

GPS :50.72575, -3.533418

Our accommodation(s)

At Mercure Exeter Rougemont Hotel, we have 98 bedrooms, including Deluxe rooms and Suites. All of our bedrooms include free unlimited WiFi, coffee and tea making facilities, flat screen TV, hairdryer, iron and ironing board.

Our restaurants and bars

DRAKES

Type of cuisine: Bistro

Our restaurant serves modern British and European cuisine with an extensive selection of wines from our Flavours from the Cellar collection.

DRAKES BAR

Comfortable, contemporary surroundings servings drinks, snacks and light meals

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

NELSONS LOUNGE

Traditional lounge setting located in the lobby of the hotel ideal for intimate evening dining, afternoon tea and we also serve speciality coffees.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 229

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Mercure Exeter Rougemont Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

6,981 reviews

TripAdvisor Rating 3.5/5

684 reviews

Tired Hotel

TripAdvisor rating 2.0/5

1AR123456 02/09/2021 TripAdvisor review

The Hotel is clean and the staff helpful. The building and facilities are in need of renovation. Carpets are threadbare furniture aging and there are several minor maintenance issues. We had three rooms which did not represent value, small and the noisy kitchen extract directly outside the rooms stopped at after midnight and started at 6.30am, okay if you are late to bed and an early riser. If we had been paying €80 rather than €250 a night, all this would have been tolerable. We reported the issues, including damage to the walls and door of one rooms and got a 10% discount which was minimal.

Used to be a lovely hotel but a bit sad now

TripAdvisor rating 3.0/5

Edpurser 16/08/2021 TripAdvisor review

Rougemont was a lovely hotel but all a bit sad now. Carpet on main stair case frayed. Bed was a great size but mattress tired and with covid (no fault of there own) no daily cleaning. Breakfast was nice and great service there. Difficult to get into the car park and now they charge £12 daily/nightly charge and a cheaper rate found round the corner in nearby car park. Overall Exeter is a beautiful city with green fields in view wherever you look and the Rougemont would be perfect if desperately needed monies spent on the property. Front of house and desk staff were very helpful, friendly, approachable and welcoming.

A beautiful building that had a tired interior.

TripAdvisor rating 3.0/5

mrsnellyg2021 11/08/2021 TripAdvisor review

While our room was lovely the main parts of the hotel were tired and needed a general spruce up - carpets needed replacing on the stairs as they have become thread bearn. The staff were absolutely lovely and knowledgeable and nothing was too much trouble.

Short Stay

TripAdvisor rating 5.0/5

franstacey 23/07/2021 TripAdvisor review

We thoroughly enjoyed our stay, as always, apart from the noise from the street, well into the early hours. Bars are close by and all the bikers seemed to be visiting 'Angels' the nights we were there,. It was a very hot couple of days, so we had no option, but to keep the windows open. A fan would have been a help.

good stay

Customer review rating 4.0/5

John Business - 08/04/2021 Confirmed reviews ALL

good overall considering the climate we are faced with at the moment hotel covered safety well for its guests.

Central location

Customer review rating 3.5/5

Anonymous Business - 03/04/2021 Confirmed reviews ALL

Room was ok, food was good, but parking fee very expensive

Customer review rating 1.0/5

Daniel C. Couples - 29/03/2021 Confirmed reviews ALL

The staff at check in were very helpful and efficient. I took the offer of an upgrade as my wife was travelling with me and i wanted her to enjoy a more luxurious stay as we have stayed at several mercure properties in the past. The room was extremley dissapointing. There was a large patch of damp cieling with paint and plaster hanging off. There was a light bulb out . The carpet was very stained. The extractor fan in the bathroom wasnt working. There were stains and marks on all walls. There was disguting black grime all round the seal in the bath and behind the taps. The board beside the bath was swollen with damp and a large patch with no paint on it. The bathroom was infested with small brown moths which probably bred on the exposed hardboard on the bath. The wall paper was peeling back on most seams. There was cigarette ash on the window sill. I have pictures of all of these faults and i let the receptionist know when i left. To be honest i was absolutley digusted by the room. I would be interested to hear your thoughts .07…

Great location

Customer review rating 4.0/5

Ms D. L. Couples - 28/02/2021 Confirmed reviews ALL

The hotel is lovely, great location in terms of train station, walking to pubs, restaurants, shops etc. A little disappointed that you have to pay £12 to park your car (each car) on top of the room rate.

Central and very comfortable beds

Customer review rating 3.5/5

En Business - 22/02/2021 Confirmed reviews ALL

Staff very friendly and room very spacious

Very obliging

Customer review rating 5.0/5

Tracey C. Couples - 19/02/2021 Confirmed reviews ALL

Reception staff were amazing, extremely helpful in a these uncertain times. Very understanding to our situation and helpful throughout.

Great location very clean

Customer review rating 5.0/5

Paul C. Business - 15/02/2021 Confirmed reviews ALL

Well done very good measures during COVID

Excellent stay

Customer review rating 5.0/5

Karl W. Business - 29/01/2021 Confirmed reviews ALL

Friendly staff on reception even remembered my preferred room from my previous hotel stays. Had the Thai green curry from the in house food menu. Really tasty and a good portion. Great nights sleep

Perfectly located

Customer review rating 5.0/5

Jenny Families - 15/01/2021 Confirmed reviews ALL

We had a lovely stay whilst moving my son to university, although we were very busy taking his belongings to his new address it was lovely to get back to the hotel which was about 2minutes away. The hotel room was really clean and well presented and breakfast was lovely even though we had to pick it up at reception to take to our room bcuz of covid restrictions which we didn't mind doing at all. Staff were very approachable and friendly and we will definitely be returning to stay there again and would highly recommend friends and family to stay here too.

Dear Ms B., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with Gill and our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager
Customer review rating 3.5/5

Andrew Business - 11/01/2021 Confirmed reviews ALL

Ideal for a business stay overnight. Friendly staff, clean room

Dear Mr B., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Unhelpful and rude Reception staff. Hotel food awful. Expected to carry my large food tray up to my room on my own. Safety hazard to say the least. Overall an unpleasant stay.

Customer review rating 1.0/5

R. L. Business - 09/01/2021 Confirmed reviews ALL

See above.

Disappointing

Customer review rating 2.0/5

Anonymous Couples - 08/01/2021 Confirmed reviews ALL

Good welcome. Very surprised to have to pay for parking-not mentioned when booking. Room okay but very cold due to boiler breakdown. This was reported to reception who promised a mobile heater if the boiler could not be repaired- this was not received and room remained cold during whole stay. Disappointed with breakfast - choice very poor, food cold and overpriced at £10 each.

Beautiful building located in the centre of Exeter

Customer review rating 4.5/5

Jules Solo - 05/01/2021 Confirmed reviews ALL

I was made very welcome the concierge was very friendly, she remembered my name throughout my stay. The Christmas decorations and original features of the building were enchanting, beautifully enhanced, not too themed. The concierge told me the history of the building and provided local information that was really useful. The room appeared to be recently renovated; it was very clean, comfortable and well presented. My only criticism was that the walls were paper thin, consideration to some, any kind of sound proofing would have been money well spent during the refurbishment. I could here everything happening in adjoining rooms, even with ear plugs and the TV turned up. Maybe in times of reduced occupancy every other room could be occupied.

Dear Ms G., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Good stay

Customer review rating 4.0/5

Emma Solo - 05/01/2021 Confirmed reviews ALL

Warm welcome, nice room and bathroom, all very clean. Swift, easy checkout.

Dear Ms J., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

On balance, a good stay thanks to your staff.

Customer review rating 4.0/5

Nigel P. -. N. F. S. M. Couples - 03/01/2021 Confirmed reviews ALL

Good stay. Great staff, especially Christmas Eve, Day & Boxing Day. Many thanks to them. The room was one we specifically asked not to stay in, plus seriously cracked sink, clearly not properly cleaned for some time and set up for one not two people. We remained in it as we liked its size, location and semi-partition and staff helped resolve many of the difficulties.

Comfortable stay

Customer review rating 4.0/5

Mrs D. L. Families - 02/01/2021 Confirmed reviews ALL

A perfectly comfortable and pleasant one night stay. All appropriate measures taken in respect of COVID.

Dear Ms L., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Our most recent 20 reviews

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