Mercure Haydock Hotel 4 étoiles

Note Avis clients (Note ALL) 4.1/5 221 avis

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Mercure Haydock Hotel - Image 1
Mercure Haydock Hotel - Image 2
Mercure Haydock Hotel - Image 3
Mercure Haydock Hotel - Image 4
Penny, LANE, WA119SG HAYDOCK, Royaume-Uni

Description

Les plus de l'hôtel

  • 13 fully-equipped meeting rooms for up to 180+ guests

  • Wedding facilities capable of accommodating 180 guests

  • On-site leisure facilities available for all guests

  • Beechers restaurant serves a selection of bistro-style meals

  • We are working towards being a Green Key certified which means we will meet a set of high stan

Nos hébergements

Localisation de l'hôtel

Mercure Haydock Hotel

Penny, LANE
WA119SG HAYDOCK
Royaume-Uni

GPS:53.472972, -2.637943

Téléphone
Fax +44 1942 559940

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Piscine
  • Parking
  • Restaurant
  • Accessible en fauteuil roulant
  • Centre de remise en forme
  • Wifi
  • Bar
  • Salles de réunion
  • Etablissement entièrement non-fumeurs
  • Service en chambre

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.1/5  221 avis

Note TripAdvisor  4.2/5  1 387 avis

Certificat d'excellence 2024

Title: Extremely Poor Service and Misleading Refund Communication

Note TripAdvisor 1.0/5

Lee3W33 Avis TripAdvisor

We stayed at Mercure Haydock Park on 19–20 November 2025. After a very disappointing meal and grubby stay. we met with the General Manager the next morning. He was fair and agreed to issue a partial refund. Sadly, everything that came afterwards was unacceptable. Despite being told the refund would take 3–5 working days, the hotel did not process it for 8 days. During this time, my calls went unanswered and emails were ignored. When I finally received a reply, I was advised to “check with your bank” — yet it later became clear that the hotel had not processed the refund at all until a week after it was promised. Communication from the hotel and even Accor’s own customer care team was cold, dismissive, and lacked any empathy. I repeatedly had to chase for basic information, and the experience caused unnecessary stress and frustration. A real shame, because the conversation with the GM on the day was positive — but the follow-up service fell far below acceptable standards. This hotel has severe staffing issues and a dated hotel . Not clean the cobwebs in our suite were shocking .

Dear Lee, Thank you for taking the time to share your detailed feedback regarding your recent stay at Mercure Haydock Park. I genuinely appreciate your input, as it helps us understand where we can improve our services. I was glad to have spoken with you during your visit, and I'm truly sorry to hear that your experience after our conversation did not meet your expectations. It's important to me that each guest leaves feeling valued, and I regret that the follow-up communication regarding your refund did not reflect that. I understand the frustration you felt while waiting for the refund, especially after I assured you it would be processed within a specific timeframe. Unfortunately, there are instances where banking processes can delay transactions, which is out of our control. I sincerely apologize for any added stress this caused you. I also appreciate your feedback regarding your overall experience at our hotel. While I was pleased to hear your comments about our conversation, I have investigated further and I found that the concerns you raised do not align with the feedback we received from other guests that night. Warm regards, Ion Gavrilas General Manager Mercure Haydock Park

Exceptional Meeting Experience

Note TripAdvisor 5.0/5

Kelly M Avis TripAdvisor

We had a fantastic experience in the meeting room yesterday. Stephanie and the team did an exceptional job of looking after us from start to finish. The food and refreshments were great, and the space itself was spotless and comfortable. The presentation equipment was also extremely easy to use, which made the day run smoothly. I’d highly recommend this venue and look forward to booking again.

Dear Kelly, Thank you so much for taking the time to share your wonderful experience with us! We’re thrilled to hear that you and your team had a fantastic meeting. It’s always our goal to provide exceptional service, and I’m glad to know that Stephanie and the team made such a positive impact on your day. We take great pride in the quality of our food and the comfort of our meeting spaces, so I’m delighted that you found everything to your liking. Your kind words are truly appreciated, and we can't wait to welcome you back to Mercure Haydock Hotel for your next booking! Warm regards, Ion Gavrilas General Manager Mercure Haydock Hotel

Daughters wedding

Note TripAdvisor 1.0/5

Adventure56407017018 Avis TripAdvisor

Our Daughters wedding was held at the mercure hotel Haydock, we went to book into our room and we were told there was no record of our booking our daughter assured us that the booking was made at the same time she booked her wedding we asked were there any more rooms available the girl on reception eventually found us room 204 there was not a lot of light in the room due to the fact that one of the lightbulb needed changing, the room was very cold but I assumed that the heating would come on later on? no such luck the air con was on all night, the staff must have known about the heating as there was a fan heater in the room, my niece stayed in the hotel for the wedding she said she had the same problem with the heating and when she got up in the morning there was water dripping from the ceiling she informed reception when she checked out. I haven't told our daughter as it would have ruined her wedding knowing that her parents were that cold they couldn't sleep

Thank you for your review, and I appreciate you taking the time to share your experience with us. I am truly sorry to hear about the challenges you faced during your stay for your daughter's wedding. It is our priority to provide a comfortable and enjoyable experience for all our guests, and I regret that we did not meet your expectations this time. Please understand that we wish you had brought these issues to our attention while you were here, as this would have allowed us to address them immediately. We had not received previous feedback regarding heating or lighting concerns in the room, and your insights are invaluable for us to improve our services. I understand how significant this occasion was, and we would have done everything we could to ensure a pleasant stay for you and your family. If there’s anything we can do to make amends or improve your perception of our hotel, please feel free to reach out to me directly. Wishing you and your family all the best, and I hope we have the opportunity to welcome you back in the future under better circumstances. Warm regards, Ion Gavrilas General Manager Mercure Haydock Hotel

Gute Alternative zum Zentrum

Note TripAdvisor 4.0/5

beablk73 Avis TripAdvisor

Ruhiges Hotel außerhalb gelegen, großer Parkplatz, Zimmer und Ausstattung sind gepflegt, Personal ist geschult, leider war an der Bar die Bierkühlung kaputt, das Flaschenbier war leider deutlich überteuert, Frühstück war okay mit Luft nach oben.

Dear beablk73, Thank you for taking the time to share your experience at our hotel. I’m glad to hear that you found our location peaceful and our staff attentive to your needs. We strive to maintain a high standard, and it’s rewarding to know that our clean, well-kept facilities made a positive impression. I sincerely apologize for the inconvenience you faced with the beer cooling issue at the bar and the pricing of the bottled beer. Your feedback is invaluable, and I will be sure to address this with our team to ensure improvements are made. As for breakfast, I appreciate your comments and am committed to enhancing our offerings for our guests. Thank you once again for your insights, and I hope to welcome you back to Mercure Haydock Park Hotel for an even better experience in the future. Warm regards, Ion Gavrilas General Manager Mercure Haydock Park Hotel

Zeer fijne ontvangst en leuk verblijf

Note TripAdvisor 4.0/5

Navigate02461371284 Avis TripAdvisor

Was voor zaken in dit hotel en wat mij dadelijk opviel was dat dit een Heel fijn Hotel is en een zeer vriendelijke en professionele ontvangst heeft en dit vooral van Michelle aan de receptie. Ze was zeer behulpzaam en helpt je dadelijk indien er een probleem is.

Dear Guest, Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the four-star rating! Your kind words will be passed on to the team who I am sure will be thrilled. To book your next stay please do not hesitate to contact me directly at steven.hayes@accor.com, I would be happy to assist you with your booking personally. We all look forward to welcoming you back in the near future. Kind Regards Steven Hayes

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 240 avis 9/10 Site
  • 774 avis 5.7/10 Chambre
  • 1 043 avis 8.7/10 Service
  • 5 avis 8.1/10 Internet
  • 269 avis 5.8/10 Propreté
  • 208 avis 4.8/10 Qualité/prix
  • 194 avis 6.2/10 Petit déjeuner
  • 75 avis 3.7/10 Espace bien-être

Dispensé par Trustyou

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