Mercure St Helens

Attended the Xmas/Abba tribute night, incl 3 course meal, the Abba act and disco to end. We were a party of 12, food was hit & miss...some were hot & lovely, some were warm, hard roasties but overall edible. Capacity was full to the brim with guests laughing, smiling and great atmosphere, Once the act came on with no break inbetween, the dancefloor was never empty. The only moan was we were seated near the doors which was quite cold until they closed the doors just before the food was served. Overall, great venue, helpful staff, even though they were shortstaffed behind the bar, the staff did their best on such a busy night.

Disgusted with this hotel and the attitude of staff. I accidently booked a room on the 3rd of November instead of 3rd April. I called them immediately (within a minute of realising) to ask them to ammend the date and that I was willing to pay any differences. They refused. I asked to speak to the manager, (who was conveniently busy). I later sent an email to them which has been ignored. I have stated here previously and hence why I tried to re-book. Even paid extra for breakfast which wouldn't be refunded. I'll not be staying here again, the attitude of all concerned shows what they think of our custom.

Family party booking for a huge birthday event booking function room, food, disco and rooms to stay over. No signage for patrons or guests to sign in for the free car parking. Receptionist didn’t advise on signing in. Drinks tokens already paid for were refused at the bar. Room was freezing cold. Absolutely disgusting treatment to guests when a huge amount already paid for. The parking fines of £100 are issued for each day! If you stay for more than one night be aware you have to sign in each day otherwise a fine!

Got scammed by the car park thieves, parking eye.I was a guest at a wedding reception there. I entered my car registration number in the foyer. A short time later received a letter saying I had to pay £60I appealed and provided proof which they said wasn't acceptable. Never heard anything for several months then received a letter saying I would have to pay £120. or receive a CCJ. Will never visit or use a Mercure hotel again.

We had our wedding here on 19/08/23 & couldn't thank the team enough for their help. Myself and my husband would like to add a special shout out to India & Jodie. The two of you were nothing but attentive to myself the night before the wedding & you made sure everything went to plan. We had an amazing day and night celebrating amongst our friends and family, with the staff being incredibly polite and smiley (bar one miserable receptionist who grunted and was quite rude to my family) throughout our stay. You are however, a credit to st Helens!! Also I would like to give a shout out to the manager, Ani, as he was incredibly kind and understanding about the situation with the mother of the bride's room being wrong. My younger sister who has autism cannot be left alone, so she was booked in the room with my mum and step dad however when they arrived it seemed someone had messed up the booking. They added another bed but it was terrible quality, and due to my sister being 16 (however autistic like I mentioned) the miserable receptionist tried charging my mother and step father for a whole separate room for her to be left alone. Of course this could not happen, Ani then went out of his way to address the issue with my mum and step dad, ensuring that my sister could stay with them at no extra cost which was very much recognised and appreciated by myself and my groom. You're all amazing and the day went well, no mix ups and incredibly attentive to those with allergies. Thank you so much for making our day so special.