Mercure St Helens

Note Avis clients (Note ALL) 4.2/5 843 avis

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Description

Hôtel labellisé ALLSAFE

Les plus de l'hôtel

  • Un hôtel certifié ALLSAFE Clifton

  • Wedding facilities capable of accommodating 250 guests

  • 3 fully-equipped meeting rooms for up to 200+ guests

  • On-site restaurant & bar with BT Sports

  • On-site lesuire facilities available for all guests

Cet hôtel participe à Planet 21 et agit ainsi pour une hospitalité positive

Nos hébergements

Localisation de l'hôtel

Mercure St Helens

Linkway West, St Helens, Merseyside
WA101NG ST HELENS
Royaume-Uni

GPS:53.44994, -2.73679

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Piscine
  • Parking
  • Restaurant
  • Air conditionné
  • Wifi
  • Petit-déjeuner
  • Bar
  • Salles de réunion

92 RESTAURANT

Clair, lumineux et coloré, le Restaurant 92 offre le cadre idéal pour les amateurs de bonne nourriture et de convivialité. Dans cet hôtel familial, notre restaurant propose un large choix de repas frais pour les convives les plus difficiles.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.2/5  843 avis

Note TripAdvisor  3.5/5  124 avis

Bride and groom 19/08/2023

Note TripAdvisor 5.0/5

Freedom04636623369 En famille - Avis TripAdvisor

We had our wedding here on 19/08/23 & couldn't thank the team enough for their help. Myself and my husband would like to add a special shout out to India & Jodie. The two of you were nothing but attentive to myself the night before the wedding & you made sure everything went to plan. We had an amazing day and night celebrating amongst our friends and family, with the staff being incredibly polite and smiley (bar one miserable receptionist who grunted and was quite rude to my family) throughout our stay. You are however, a credit to st Helens!! Also I would like to give a shout out to the manager, Ani, as he was incredibly kind and understanding about the situation with the mother of the bride's room being wrong. My younger sister who has autism cannot be left alone, so she was booked in the room with my mum and step dad however when they arrived it seemed someone had messed up the booking. They added another bed but it was terrible quality, and due to my sister being 16 (however autistic like I mentioned) the miserable receptionist tried charging my mother and step father for a whole separate room for her to be left alone. Of course this could not happen, Ani then went out of his way to address the issue with my mum and step dad, ensuring that my sister could stay with them at no extra cost which was very much recognised and appreciated by myself and my groom. You're all amazing and the day went well, no mix ups and incredibly attentive to those with allergies. Thank you so much for making our day so special.

Car park scam

Note TripAdvisor 1.0/5

drt4265744 Avis TripAdvisor

Got scammed by carpark £61 well done hotel get a qR code put on !!!!! Only went in fora speed test got scammed very well done trying to phone manager oh he's in meeting right .get rid of parking company I have no card for a week now !!!

Top place

Note TripAdvisor 5.0/5

Anthony R En couple - Avis TripAdvisor

The staff made it superb. Friendly and fun. Nathan is a great lad. Chef was bang on and cooked a mean poached egg. The bar opened until the early hours with everybody mingling and enjoying each others regional variances. We’d been at Haydock Races and wouldn’t ever think of another place to stay now.👍🏿

Lovely staff but uncomfortable conditions

Note TripAdvisor 3.0/5

LoveToTravelAlways1 En famille - Avis TripAdvisor

I found the staff lovely and helpful and the hotel very clean. The cleaning staff were also lovely and very helpful. The room was also very quiet which is important to me. The only issues were the strong smell of cleaning detergents in the room and the fact the windows don’t open for fresh air, the smell lingered for the whole day. We put the air con on but that didn’t do much and the room was very hot and the air con seemed inefficient to cool the room, when we got into the room the thermostat said 26.6 degrees and with the air con on for hours it only came down 0.2 of a degree which left the room uncomfortably hot. The weather wasn’t even hot outside. The air con was also very loud so had to be switched off at night which meant the room got too hot and uncomfortable. The temp barely got below 25 even with the air con on all day. We followed the instructions on the device but it was ineffective.

Awful.

Note TripAdvisor 2.0/5

CARMEL_T579 Avis TripAdvisor

Travelling around Wales and The North West booked to stay here on a Saturday night. Absolutely WORST hotel we stayed in. On arrival opened the car doors to be met with the smell of illegal substances being smoked. We had to pass through the foyer filled with a large number of people drinking out of bottles (beer and wine) to get to reception. Advised majority of guests for wedding not on floor we had been allocated. Advised not to come downstairs until after 19.00 when hopefully these others guests would be in their reception room. On arrival a few bits of rubbish still on floor. Shower seal not working. Water all over the floor. We had to clean it up using towels. Advised reception who advised as hotel was full we couldn't get alternative room (Receptionist was lovely and appreciated the impression we had on arrival and the difficulty we had trying to shower). After 19.00, went downstairs to bar and ordered drinks. White wine not chilled. Advised 'even if I open another bottle it will still be the same. You can have ice to cool it down'. This standard put us off eating in the restaurant. My husband stretched his leg out and caught his foot on a large piece of broken glass (He was wearing sandles). Luckily it didn't cut his foot. He gave this to Bar Man who checked nothing else obvious on floor. We had been advised by staff to get up early for breakfast to ensure we could be seated and avoid wedding guests at they did not have enough room to accommodate everyone. Coffee machine broken. Hot water for tea not boiling. Toaster (1 of) not working properly only able to toast one side of bread and very slow. Breakfast of poor quality. Overall expensive for what we received and would not recommend

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 354 avis 9.5/10 Site
  • 924 avis 6.8/10 Chambre
  • 797 avis 8.5/10 Service
  • 8 avis 3.8/10 Internet
  • 452 avis 6.4/10 Propreté
  • 287 avis 6/10 Petit déjeuner
  • 269 avis 5.3/10 Repas
  • 70 avis 8/10 Piscine

Dispensé par Trustyou

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