Dear Customer, Thank you for taking the time to write to us following your stay at ibis Styles Paris Eiffel Cambronne. We thank you for your comments on the subject in particular of the reception of the teams and the gracious gestures that you may have benefited from due to the fact that the air conditioning system was not activated due to COVID, to avoid the contribution to dispersing droplets. or particles from one room to another via the collective ventilation network. Regarding the cleaning of rooms due to COVID, access is strictly reserved for the customer in order to limit interactions. The staff will therefore only be able to clean the room after the customer has left at the end of the stay. Unless exceptional authorization from the customer, which must be specified at reception the day before. But towels and other room essentials are available on request at reception. All of its information was sent to you by email following your request of 07/31/20. Aware that its inconveniences have altered the quality of your stay, we wish to regain your trust. Also do not hesitate to come back to us for a next reservation, we will do our best to compensate for the inconvenience you have suffered. Sincerely, -Grégory COATANEA-Director