Hotel Mercure Paris 15 Porte de Versailles 4 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 584

Gwarancja
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Hotel Mercure Paris 15 Porte de Versailles - Image 1
Hotel Mercure Paris 15 Porte de Versailles - Image 2
Hotel Mercure Paris 15 Porte de Versailles - Image 3
Hotel Mercure Paris 15 Porte de Versailles - Image 4
6, rue Saint Lambert, 75015 Paryż, Francja

Opis

O hotelu

  • Odnowione pokoje dla rodzin

  • 12 minut spacerem od Paris Expo Porte de Versailles

  • 500 metrów od stacji Convention (M12) i Boucicaut (M8)

  • Prywatny, strzeżony parking

  • 5 sal konferencyjnych i przestrzeń co-workingowa

Nasze pokoje

Lokalizacja hotelu

Hotel Mercure Paris 15 Porte de Versailles

6, rue Saint Lambert
75015 Paryż
Francja

Pozycja GPS:48.838385, 2.290459

Telefon
Faks +33 1 45 54 10 43

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta mile widziane
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

LE XV

Nasz bar Le XV położony w przyjemnym i jasnym otoczeniu ma Wi‑Fi oraz jest idealnym miejscem na spotkanie biznesowe lub aperitif z przyjaciółmi. Ciesz się przyjemnym czasem spędzonym razem lub zrelaksuj się w przytulnej atmosferze.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.5/5  Liczba opinii: 584

Ocena TripAdvisor  4.0/5  Liczba opinii: 640

A bitter experience

Ocena na stronie TripAdvisor 1.0/5

Relax11801605261 Opinia zatwierdzona w TripAdvisor

A hotel completely lacking empathy and humanity – a bitter experience We had a reservation at this hotel for a long-awaited vacation, but unfortunately, just one week before our departure, we received a medical diagnosis that made it absolutely impossible for us to travel. In these extremely difficult circumstances, we contacted the hotel and explained the situation, even providing medical documents that justified our inability to make the trip. We repeatedly requested to cancel the reservation and receive a refund – either full or partial, with a reasonable penalty. I should mention that Booking supported our request and confirmed that the hotel would not have to pay any commission if the refund was granted. We did everything humanly possible, explaining that the funds were urgently needed for expensive medical treatments. However, the hotel refused any form of cooperation. Not only did they show no understanding, but they also completely disregarded any sign of empathy. It became clear that they care nothing about people, only about profit. It is especially frustrating knowing we informed them in advance and they most likely rebooked the room – meaning they essentially got paid twice for the same service. I strongly encourage anyone planning to visit Paris to think twice before booking this hotel. You won’t be treated as a guest, but as a source of income, regardless of your circumstances or suffering. A hotel that ignores the fundamental values of hospitality and humanity does not deserve your money – and certainly not your trust.

Dear Relax11801605261, Thank you for sharing your feedback regarding your recent experience with us. We are truly sorry to hear about the circumstances that prevented you from traveling and understand how challenging this situation must have been for you. Unfortunately we couldn’t respond favorable at your requested of free cancelation of your booking - reserved on the travel agency website with prepaid rate. We encourage our guests to review our cancellation terms at the time of booking, which are outlined to ensure transparency. Our cancellation policy is designed to balance the needs of our guests with operational requirements, and we understand that unexpected events can arise. While we regret any frustration this may have caused, we must adhere to these policies consistently. We appreciate your understanding that our procedures are in place to ensure fairness across all reservations. Due to operational reasons, contrary to what you may think, 3 days before arrival is not enough time to inform us about the cancellation of a reservation that is non-refundable and non-changeable. At the same time, we did not appreciate your threatening to leave us a bad review if we did not accept the free cancellation - and that's exactly what happened. We sincerely wish you all the best in this difficult time. Kind Regards, Monika - Front Office Shift Leader Mercure P15 Porte de Versailles

Everything good except the lift is not working

Ocena na stronie TripAdvisor 4.0/5

artsalgoa Opinia zatwierdzona w TripAdvisor

The hotel is prominently located in a quiet semi residential area. Room and washroom is clean. Breakfast is very good and quiet a spread. Only think missing is the lift is not working....We had to lift and carry our suitcases through the staircase. Otherwise no complaints...

Dear Artsalgoa, Thank you for taking the time to share your feedback. We are glad that you like our localisation, our room and our breakfast. We sincerely apologize that your stay with us was disrupted by our elevator issue. We did our best to quickly get the elevator back up and running. Unfortunately, it took our maintenance department several days to resolve the issue. We assure you that the problem has been resolved and a complete elevator diagnosis has been performed. We are truly sorry for the inconvenience. We hope to welcome you back to our hotel very soon! Kind Regards, Monika - Front Office Shift Leader Mercure P15 Porte de Versailles

Great experience overall

Ocena na stronie TripAdvisor 5.0/5

Shreyas A B Opinia zatwierdzona w TripAdvisor

Very helpfull staff , spacious rooms and great breakfast. Shout out to Ms Violeine and Ms Monika who were great at their work , also the 2 people that manage the restaurant . Liked the location as well, close to 2 metro lines and easy way to eifel tower

Dear Shreyasab, We would like to thank you for your comment regarding your stay in our hotel. We are happy that you like your hotel and our staff. We hope to welcome you very soon. Kind Regards,

good experience

Ocena na stronie TripAdvisor 5.0/5

john c Opinia zatwierdzona w TripAdvisor

I stayed with my wife at Mercure Paris 15 Port de Versailles on the weekend of the Ireland v South Africa game in the Rugby World Cup. Unfortunately I forgot my suit on leaving. Upon contacting the hotel they could not have been more helpful in having my suit posted home. A beautiful hotel with fantastic staff that make our break even more memorable best wishes John

Dear John we are glad you had a memorable stay with us see you next time in Paris best regards

Great hotel in lovely neighbourhood

Ocena na stronie TripAdvisor 5.0/5

G_Force_SW Opinia zatwierdzona w TripAdvisor

Comfortable compact clean room. Shower excellent. Hotel staff friendly and helpful. In a beautiful area of Paris away from more touristy areas but giving a better flavour of French city life. Lots of good restaurants and cafes around. Bustling food market nearby on Sundays. Would recommend.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 209 Liczba opinii 8.7/10 Lokalizacja
  • 342 Liczba opinii 6.3/10 Pokój
  • 363 Liczba opinii 8.8/10 Obsługa
  • 10 Liczba opinii 4.5/10 Internet
  • 145 Liczba opinii 7.3/10 Śniadanie
  • 143 Liczba opinii 7.3/10 Czystość
  • 58 Liczba opinii 5.6/10 Jedzenie
  • 42 Liczba opinii 4.4/10 Dobra oferta cenowa

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