Hotel Pullman Paris Tour Eiffel 4 gwiazdki

I have to say when looking at this hotel it had promise, but it turned out I was very disappointed, the walls are so thin you can hear every noise made, the room above us made so much noise we could not sleep most of the night I mean you can hear everything not good. Our next problem is that some man from security lectured myself and my wife on how to wear our hoodies, I was so upset, if there is a hoodie policy then it needs to be explained when booking rooms at this bad hotel, The best option will be from AccorHotels to sell this hotel off so the brand can keep its good name, if you are reading this please do not stay here.

Carolina and Anisa(lady in red) superb staff to attend to our needs. They made what Pullman is suppose to be. The view was magnificent and it was the best. Overall the staff was excellent. Concierge was helpful. Cheers.

Booked this hotel as we had stayed here 15 years ago, it was wonderful back then, now its just a heavy group hotel. Breakfast is in a meeting roo. hostess was super rude, we didn't even try it, we went to a cafe nearby. They gave us a connecting room, where the connecting door is wafer thin, we heard all the shouting next door till 3am. Service/reception super rude in check out. The only good experience was on check in, can't remember the girls name, she wore a blue suit, blond hair, she was the only saving grace. Shame with such a fantastic location, one would think it would not be so desperate to book so many groups/tour groups, makes it feel very cheap. Won't stay there again.

We stayed in the junior suite which was spacious and functional however it was poorly maintained - one of the sinks was blocked, toilet seat wouldn't stay up, show soap holder was broken and no full length mirror. The service was very impersonal and felt very much like an economy hotel. As a platinum le club member there was no acknowledgement or benefit.

We chose to stay at Pullman Paris due to its views and location of the Eiffel Tower. We paid a lot of money for the privilege but we found that we had to constantly contact guest services with issues. Each day, our coffee bar was not replenished. We had either no coffee pods, crema or sweetners replaced. When we contacted guest services it took over an hour for them to bring coffee pods to room. When they arrived they brought sugar but no sweetners and didn't even bring the crema milk containers. When the door person was told they got grumpy that they had to go back and get other items. We also had our free water bottle disappear one day and our room key which we left in the door was taken without explanation. Our shampoo and conditioner were not replaced daily. Overall the room was nice and dining room was great. But the service cleaning staff were EXTREMELY LACKING with their attention to detail and for the amount of money we paid I was highly disappointed.

Brak zaangażowania załogi w to aby gość był mile oczekiwanym. Nic nie robią sobie ze statusu. nie wypełniono także mojego zamówienia, najprawdopodobniej doliczając jeszcze koszty obsługi. Śniadanie to najbardziej stresujące miejsce, 2 razy wyczyszczono mi stolik, gdy wstałem po drugie danie. czyli zjedz i spadaj. No i do tej pory nie mam rachunku choć od wymeldowania mija 4 dzień.

Excellent hotel Excellent room, very good service, great location. Next to the Eiffel Tower. Charming and within easy reach of various sights. Breakfast with many options, very clean. Hotel of excellence. I recommend. worth knowing

The location is perfect as it is right by the Eiffel Tower. Breakfast was delicious and an overall great experience. Restaurant was good. Helpful staff. Beds not so comfortable. Will definitely stay at this hotel again.

The experience provided by hotel staff could not be worse. Rude, unpolished, unprepared to attend customers & arrogant. The experience in the restaurant FRAME was absolute terrible, wit the most unpolished an rude waitress I had the displeasure of being attended by. As a Platinum member of Accor, certainly was the worse experience in the entire Accor I had so far.

Excellent location about 5 minutes walk to the Eiffel Tower. Numerous bakeries, cafes and restaurants close by the hotel. Arrived on Bastille Day and saw the fantastic Eiffel Tower firework display from our hotel without fighting the crowd.

Stay was okay - but upon checkout, clerk insisted I had not pre-paid and made me PAY additioal 328 euro - even though I had PREPAID for the stay via their customer service call in-number! (I booked directly with ACCOR hotels!) I am waiting to see if they will refund my double payment. Very unhappy!

Perfect localization, clean rooms, very good breakfast. Unfortunately, we had issue with check-in and check-out. During check-in, we had to wait for our room 1,5 hour after 15:00 which is the standard timing. Waiting so long with 5 years old daughter is not that good. We had requested late check-out as a Gold Accor members. Furthermore, we thought that it would be good chance for the rehabilitation for the hotel for the issue with check-in. After embarrassing consideration of the staff we were granted "with grace" just three hours till 14:00 (check-ins starts anyway on 15:00 so it was no special effort from the hotel). Furthermore, we were called from reception several times already from 12:00... very annoying :-(

Hotel was in a great spot, we had a Tower view! It was larger than life. We received what we asked for when booking. AC could of been better. Breakfast was good. Staff was super friendly. Inside was clean. Didn’t look dated.

This is now our favourite place to stay in Paris. We found the staff friendly and helpful, the room spacious, clean and comfortable, and it would be hard to find a better location and view. We especially enjoyed our breakfast each morning - it was the perfect way to start each day. We are now looking forward to staying here again.

Had difficulties from booking onwards. Poor customer service from help desk re charges which were not clear. Room ok but balcony light flashing all the time through the night. Poor amount of tea and milk in room. Had to be moved to different room by half way through stay , and service in restaurant was extremely poor. For the cost there are far better hotels available.