Mercure Ballarat - Hotel & Convention Centre 4 stars

All staff were extremely helpful and efficient. We had a 3 night stay and ate at the hotel every night. The food was magnificent! Breakfast was great and our room was extremely comfortable.

Let me say we are 24 plus year Accor Members. At first glance of our Room was somewhat disappointing, old, dark and Chipped bath and noisy Air Heating at night. Basically, not up to our usual Accor Accommodation, but very clean. Bed, Chairs, TV & room A/Con all very good Heater. The Restaurant, Lounge areas and Staff were Excellent as was the food. The Staff did advise that plans are in place to modernize the Accommodations areas. Overall, it was an enjoyable stay for my wife's Birthday and our 53rd Wedding Anniversary.

Lovely to walk into our room to have some lights and the heater on, so much nicer than other places where you have to put the heater on high and wait an hour before taking the chill off the room and furnishing

We spent two nights in this accommodation. Bed was comfortable, heating worked well and we had good access to the internet. A quiet and relaxing stay in a good location.

It was conveniently located for the business function that I needed to attend. The rooms were spacious and pre-warmed which was a nice thought. I had 3 interactions with hotel staff: at reception, at departure and at entry to breakfast. They could have been a little friendlier with a few more smiles.