Mercure Ballarat - Hotel & Convention Centre 4 stars

Customer review rating (ALL Rating) 4.3/5 319 reviews

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613 Main Road, 3350 BALLARAT, Australia

Description

Hotel extras

  • ALLSAFE Certification

  • Azzuri Cafe & Restaurant serves meals all day. A friendly place to relax and dine.

  • Parking available and free Wi-Fi.

  • Generous 3.5 hectares of lush garden with a scenic lake.

  • Peaceful walking/running track, perfect for an early morning jog or afternoon stroll.

Our accommodation(s)

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Hotel location

Mercure Ballarat - Hotel & Convention Centre

613 Main Road
3350 BALLARAT
Australia

GPS:-37.578868, 143.86867

Telephone
Fax +61 3 5333 3042

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Azzuri

Azzuri offers all day dining with a menu showcasing the flavours of the Mediterranean.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  319 reviews

TripAdvisor Rating  4.0/5  668 reviews

Not great for a wheelchair user

TripAdvisor rating 3.0/5

Hazza23 Business - TripAdvisor review

Unfortunately, the accessible room has inappropriate bathroom modifications. There is no grub rail in the shower, the toilet is low and the grub rail is at shoulder height when sitting. There is no accessible mirror in the unit. The shower taps are not great

Not happy

TripAdvisor rating 2.0/5

964regr TripAdvisor review

See my photos and check other reviews both recent and much older. It indicates that these issues are acknowledged by management with apologies etc but the same issues continue. We did not have any problems with staff. Interesting though, on checkout no feedback was asked for. My wife and I don’t recommend this expensive venue. We stayed n an adjoined apartment with a covered carport. The car space was still minimal and could easily be struck by a car door from the other carport. All outside car parks showed minimal space between cars. Our entrance door mat had tooth floss on it and leaves and dirt imbedded that had not been cleaned in a very long time if ever. The inside entrance was all a hard floor with a small lip to trip over going into the bathroom area immediately to your right. The decor was in need of an upgrade as it looked and felt like it was out of the 70’s. The main room light was the same design as a house I owned in that era. The two hardwood ornate carved chairs would have looked and felt more comfortable if they had been reupholstered. There was very little cushion within the leather covering due to its age. The small stone/marble coffee table had cup stains that obviously had not been wiped clean. The king size bed was very springy with the weight of only 75kg. The small fridge had ice built up in the small freezer area and had one complimentary small uht milk carton. The main area that concerned us both was the bathroom. Fortunately, the toilet itself was clean and dual flush. The outside windows luckily had fly screens which had a great number of spider webs built up. The look was not comfortable. Much of the tile grout (floor,walls, shower recess) needed a very good clean especially in areas that would get more moisture build up. The corroded old metal shower recess plug hole had a broken sharp section. Not good if you dropped your wedding ring or it caught your toe. There were spider webs under the basin area and the door stop which should have been white was filthy. Glad we stayed only the one night for such an exclusive and expensive Mercure. I also had a cursory look at the buffet breakfast on offer at high cost. The range of selection that we’ve experienced at other similar venues are much more generous. Overall not impressed. Obviously, a lot of money needs to be spent on upgrading the venue and apart from what my wife and I experienced there are many reviews that indicate upgrades are not happening. How 4.5 star ratings apply to this venue is very surprising.

Nice Find

TripAdvisor rating 5.0/5

Trudi0 TripAdvisor review

What a beautiful property this is. We were in Ballarat to attend a wedding. Staff were awesome, service very friendly. Our room was well appointed, excellent water pressure, large bathroom and a very comfortable bed. Close to restaurants and an easy drive to visit local attractions. Would recommend it and if I was ever back in Ballarat I would only stay here. The inhouse restaurant had a nice menu also and breakfast choices were ample. All in all nothing but compliments for the Management and their Team.

Dear Trudi, We very much appreciate your comments regarding your stay at Mercure Ballarat Hotel and Convention Centre. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Ballarat

Quirky Comfortable Hotel

TripAdvisor rating 5.0/5

BJU8051 Couples - TripAdvisor review

I say quirky because it has a rustic feel with the complex but a very comfortable and welcoming feel. The staff were all great, with John in the restaurant just adding that little something extra / special. Overall we would stay again if we were to go to Ballarat again.

Dear BJU8051, Thank you for the great review of our hotel! I will share your comments with our team especially Jonny. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rachelle Front Office Manager

Cold and a bit scruffy

TripAdvisor rating 2.0/5

Bessie E TripAdvisor review

This place used to have a good reputation. I stayed two nights. I could probably have asked for another room but chose not to because of inconvenience of repacking. I left notes with the receptionist when I checked out. Compliments to the housekeeping staff! The room was perfectly clean as far as their responsibility extended. The security catch had been pulled away from the door frame and was dangling from the door - so useless and untidy. A QR code sticker was half pulled off the bedside table, looking really scruffy. A puncture mark in the bedroom side of the bathroom door and paint peeling off the back of the bathroom door. The bath base had lost some of its coating. The bathroom floor tile grout ranged in colour from original cream to very grimy looking grey. The room was COLD. Heating on 30 and boost when I was there and I turned it down to 25 when I went out. At no point over the two days did I feel warm, even wearing two woolen tops - refused to wear my raincoat or hat inside. I had the spare blanket over my knees to read sitting in a chair. I was grateful I'd brought a hot water bottle. I wouldn't stay at this hotel in cold weather again. I was advised that a "Superior" room in a different area of the hotel might be warmer. Heating costs and energy use must be huge! ALL / Accor Live Limitless member. More

Dear Guest, Thank you for taking the time to provide such detailed feedback about your recent stay at Mercure Ballarat Hotel. We are pleased to hear your compliments regarding our housekeeping staff and their efforts to maintain cleanliness. However, we deeply regret the multiple issues you encountered during your stay, including the condition of the room and the inadequate heating. We sincerely apologize for the inconvenience caused by the security catch, the QR code sticker, and the overall state of the bathroom. Your comments have been shared with our maintenance team to address these concerns promptly. Additionally, we are sorry to hear about the discomfort you experienced due to the room temperature. We understand how important a warm and comfortable environment is, especially during colder weather, and we will review our heating systems to ensure they meet our guests’ needs. We appreciate your feedback as it helps us improve our services and facilities. We hope you will consider staying with us again in the future, allowing us the opportunity to provide you with a more pleasant experience. Warm regards, Mercure Ballarat Hotel

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Other web-users rate our hotel

  • 205 reviews 9/10 Location
  • 602 reviews 5.8/10 Room
  • 333 reviews 7.7/10 Service
  • 19 reviews 5.6/10 WiFi
  • 198 reviews 5/10 Cleanliness
  • 119 reviews 7.3/10 Breakfast
  • 95 reviews 5.5/10 Value
  • 32 reviews 2/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.