Mercure Hotel Hannover Oldenburger Allee 4 stars

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I enjoyed the bar area - Ibrahim is a great guy and worked very hard to make us feel welcome.

There a lot of services missing or now are paid. You don't provide water in the rooms every day. The shoes cleaning devices on every floor are missing. The parking is paid for guests as well. The fresh juice is missing. The products for sale in the reception are shamelessly expensive. We come to your hotel reguraly but not anymore!

Not at the level of the rest of the chain. The hotel bulfind look pretty old and need a renovation ASAP. The staff was very friendly and helpful and the breackfast was ok. I dont know why, but Mercure in Germany are always lower my expectations.

The stay was very good with comfortable beds, excellent meals and, with the exception of the check-in, attentive, pleasant staff. We had to wait an age to check-in; this was very annoying since I had been driving for hours. The reception person was very slow and seemed less than competent. The hotel is located close to the A2 motorway so very convenient.

The hotel looks new. The room was big enough with comfortable bed and well equipped bathroom. There is sufficient parking place. Breakfast was good. Staff was nice and helpful. It is close to highway but it is very quiet inside.

Alles ok

Received a very warm welcome by receptionist. Checked us in very swiftly and with a great, genuine smile

Good experience: easy, without trouble.

I have arrived at the hotel rather late, around midnight. I had notified the hotel about my late arrival in advance. At the hotel, there are two doorbells, one saying "night reception" and another one with a similar name. They are next to each other. I have pressed each of them, once only. The door opened after a while and the receptionist started complaining that I made too much noise and I should have known better that ringing the doorbell only once was enough. I have explained, that the two doorbells were a bit confusing. He insisted, that an intelligent person should have known. The conversation was rather unpleasant. I gave up on explaining the situation since I was very tired and just wanted to go to bed. The receptionist did not check all my details, I was not offered any welcome drink, although it is part of the usual service with the silver status. It felt like I had disturbed the night peace of the night receptionist. Seeing the situation was not pleasant for me, he added that it was simply providing me with information, so that I do not make the same mistake again. My friendly tip, that perhaps one doorbell would have been better instead of two, seemed to be rather offensive to him.

Very satisfactory overnight stay. Super, huge beds with good pillows. The bathroom was adequate - a better choice of toiletries would have been appreciated.The evening meal in the restaurant was tasty and there was a great breakfast.Close to the A2 motorway with easy, free parking.

We stayed here with our Golden Retriever and were warmly welcomed by the staff. There was a hiccup with the first room we got since the water coming out of the tabs was very rusty (some work going on..). but we got another room that was perfect, although a little small for our 42 kg dog :). Very friendly staff and the newly renovated entrance area made this a good overnight stay on our way North.

Not the Mercure level I experienced before: no bath stop, nothing to put your suitcase on, rusty dustbin in bathroom, defective lamp switch, no minibar. Coffeemachine. 1 free bottle of water for a 4 day stay.

This hotel was easy to get to and with a tram stop very close made it stressless to get into the centre of the city. The food offering, though not extensive, was good and the quality excellent. Service was good in both bar and restaurant. Room was comfortable with a reasonable view and comfortable beds. Hotel did everything you would expect!

After a tiring day we settled down to sleep and in the middle of the night our sleep was interputped by a wining whistling noise. Which turned out to be a fault with the window due to an air gap. I can send you a video if you would be interested. The receptionist didn't seem surprised about my complaint the next morning, her advice was you should have told us and we would have happily moved you to another room. I explaned with my young daughter who was able to sleep through (she is deaf) this was't an option for us. I would have been satisfied if I had been given a reduction for our stay. The manager who wasn't around offered us a free mini bar and an free upgrade for Wifi on our next stay which I found to be unsuitable and unsatisfactory.