Dear Shuaibin G., Thank you so much for taking the time to share your experience with us! We truly appreciate your detailed feedback and are delighted to hear that you enjoyed several aspects of your stay. It’s wonderful to know that our warm welcome, refreshing drinks, and helpful check-in instructions made a positive impression on you. We strive to create an inviting atmosphere from the moment our guests arrive. We’re also pleased that you enjoyed the poolside ambiance and our breakfast offerings. Our culinary team works hard to provide a delightful dining experience, and it’s lovely to know their efforts contributed positively to your stay. We understand how important every detail is in ensuring a comfortable stay, the sound of the bathroom door is something we can address promptly, and thank you for bringing this to our attention. Warm Regards, Novotel Phuket Vintage Family

Dear Meng L., Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you enjoyed your stay and found our location to be great. It warms our hearts to know that our front desk and concierge staff made such a positive impression on you, especially Aly. We take pride in providing exceptional service, and it’s fantastic to hear that she contributed to making your visit memorable for both you and your kids. We look forward to welcoming you back next year! Please let us know if there is anything we can do to make your next stay even more enjoyable. Warm Regards, Novotel Phuket Vintage Family

Dear Jia, Thank you for taking the time to share your experience with us, We are thrilled to hear that you enjoyed the meal and found our head chef's presence to be a highlight of your visit. It warms our hearts to know that the interactions with our gentlemanly staff member added a special touch to your visit. We believe that creating memorable experiences for our guests, especially for children, is an essential part of what we do. Warm Regards, Novotel Phuket Vintage Family

Dear Yahan Y., Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience during your stay with us. It’s fantastic to know that you enjoyed our spacious rooms, the swimming pool, and our convenient location. Warm Regards. Novotel Phuket Vintage Family

Dear Xueni Z., Thank you so much for taking the time to share your wonderful feedback about your recent stay with us. We are thrilled to hear that you enjoyed our great location and found our staff service to be excellent. It brings us immense joy to know that we could make your younger brother's birthday special by preparing a cake in your room, along with the towel cake surprise. Our team strives to create memorable experiences for our guests, and it’s heartwarming making this occasion delightful for you and your family. Warm Regards, Novotel Phuket Vintage Family

Dear Tianyi D., Thank you so much for taking the time to share your wonderful experience with us! Our team strives to be flexible and provide exceptional service, so it’s heartwarming to know that our efforts made a positive impact on your visit. We’re especially thrilled to learn that you enjoyed the surprise birthday cake for your friend. Celebrating special moments is what we aim for, and it brings us joy to contribute to such memorable occasions. Your kind words truly motivate our staff, who work diligently to ensure every guest feels welcomed and valued. Warm Regards, Novotel Phuket Vintage Family

Dear Ziqi Z., Thank you for taking the time to share your feedback regarding your recent stay with us. If you find that the room assigned to you does not meet your expectations, we encourage you to contact the reception. Our team will make every effort to find a more suitable room for your needs, depending on availability. Sometimes we may not be able to fulfill specific requests due to prior bookings. However, rest assured that once a suitable option becomes available, we would be delighted to accommodate you in order to ensure your comfort and satisfaction. Warm Regards, Novotel Phuket Vintage Family

Dear Donglin M., Thank you for your valuable feedback. I am pleased to learn that you appreciated the location and ambiance of our establishment. I would like to extend my apologies for any inconvenience you experienced due to the distance of your assigned room from the lobby. Unfortunately, the architectural layout of our buildings restricts our ability to assign all rooms in close proximity to the reception area. Warm Regards, Novotel Phuket Vintage Family

Dear Hang Y., Thank you for sharing your thoughts during your recent stay with us, Our facilities are consistently undergoing improvements to ensure that all our guests enjoy a pleasant stay. We recognize that each guest has unique expectations, and we sincerely apologize if any aspect of your experience did not meet your standards. On a positive note, we appreciate your kind words regarding the service provided by our staff. Despite the concerns you raised, please be assured that we are committed to continuous improvement in all areas of our service. Thank you for your feedback, which is invaluable in helping us enhance our offerings. Warm Regards, Novotel Phuket Vintage Family

Dear Zhongjie J., Thank you for sharing your experience with us. We sincerely apologize for the misunderstanding regarding your room booking and any disappointment it may have caused, especially for your child. Upon making a reservation, each guest will receive confirmation regarding the specific type of room they have booked. This booking process is conducted online by the guests themselves, and our system will align with your reservation details. Warm Regards, Novotel Phuket Vintage Family

Dear Jiayi R., Thank you for sharing your thoughts during your recent stay with us, Our facilities are consistently undergoing improvements to ensure that all our guests enjoy a pleasant stay. We recognize that each guest has unique expectations, and we sincerely apologize if any aspect of your experience did not meet your standards. Thank you for your feedback, which is invaluable in helping us enhance our offerings. Warm Regards, Novotel Phuket Vintage Family

Dear Sijun L., Thank you so much for taking the time to share your feedback about your recent stay with us. It’s wonderful to know that your kids had a great time playing in the pool! We strive to create a family-friendly environment, and it’s always rewarding to see families enjoying their time together. We’re also glad that our location met your expectations and that our staff contributed positively to your experience. They work hard to ensure every guest feels welcomed and well taken care of, so I will be sure to pass along your kind words. Warm Regards, Novotel Phuket Vintage Family

Dear Fuqiang J., Thank you for taking the time to share your feedback. We're thrilled to hear that you enjoyed your stay and found our location convenient. It's great to know that our team provided excellent service and that you were comfortable during your visit. We appreciate your kind words about the bedding and pool cleanliness. Your satisfaction is our priority, and we look forward to welcoming you back in the future! Warm Regards, Novotel Phuket Vintage Family

Dear Wei G., Thank you for taking the time to post a review of our property. We are happy to hear you enjoyed your time with us, Our goal is always to exceed your expectations and to provide the best possible service to every customer who walks through our door. Thank you for choosing our hotel and for sharing your thoughts with us. Warm Regards, Novotel Phuket Vintage Family

Dear Shan C., Thank you for taking the time to share your thoughts about your recent stay with us. The location of our hotel is indeed one of its highlights, offering easy access to local attractions, dining, and entertainment options and we're pleased that it worked well for you. We strive to provide great value to all our guests, and it's wonderful to know that you found this reflected during your visit. Should you decide to return, we would be delighted to welcome you back and ensure another memorable stay. Warm Regards, Novotel Phuket Vintage Family

Dear Lai Y. C., Thank you for your feedback. We're glad to hear that you found our staff courteous and attentive, and that your stay was comfortable overall. We appreciate your comments regarding the TV channels and care provided for children. We take safety seriously, so we will address the issue of the slippery bathroom floor to ensure a safer experience for all guests, especially the elderly. Thank you for sharing your thoughts! Warm Regards, Novotel Phuket Vintage Family