Dear Yi T., Thank you very much for your wonderful feedback! We’re delighted to hear that you enjoyed our facilities and found our location convenient. It’s great to know that you appreciated being within walking distance of both the business center and the beach, while still enjoying a peaceful and relaxing atmosphere. We truly appreciate your kind words and hope to welcome you back again soon!

Dear Keqi L., Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to hear that you enjoyed your stay and found the room clean, the breakfast delicious, and our team friendly and professional. Your kind words about our breakfast selection truly mean a lot to us. We are especially thrilled that you enjoyed the hummus, pita bread, and brownies—your compliments will be happily shared with our culinary team! We also sincerely appreciate your constructive feedback regarding the water quality. Please rest assured that we will share your comments with the relevant team for further review and improvement. Thank you once again for your valuable feedback. We look forward to welcoming you back for another enjoyable stay at TRIBE Phuket Patong.

Dear Liu Y., Thank you for sharing your feedback. We are delighted to know that you had a comfortable stay with us. We sincerely apologize that the check-in process was slower than expected. Your comments have been shared with our team to help us improve our efficiency. We truly appreciate your patience and hope to have the opportunity to welcome you back for an even smoother experience.

Dear Yu M., We are pleased to hear that you enjoyed our breakfast and appreciated the quieter location away from the hustle and bustle of the bar street. We understand that being a little further from the beach can be less convenient, although we are glad that the peaceful surroundings were also a positive aspect of your stay. We also appreciate your comments regarding the room soundproofing. We sincerely apologize if noise affected your comfort and will share your feedback with our team for further review and improvement. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to TRIBE Phuket Patong and providing you with an even more comfortable stay.

Hi Cong Deng, Thank you for sharing your feedback and for the great 8/10 rating! 🙌 We’re happy to hear you enjoyed our convenient location, new and clean surroundings, breakfast, and your overall stay. We’re especially pleased to see the full scores for your room, cleanliness, breakfast, team, check-in and check-out. 💯✨ We’re sorry, though, that the response time for your toothbrush request was slower than expected. You’re absolutely right that even a small request should be handled promptly, and we’ll remind the team to keep a closer eye on response times. We’ve also noted your feedback about the gym and will share it with the relevant team for review. Thanks again for helping us fine-tune the TRIBE experience. We hope your next visit comes with the same great stay — just faster service! 😉🤘 TRIBE Team

Hi Jie Tao, Thank you for taking the time to share your feedback with us. We’re sorry to hear that the noise from the street-facing room affected your stay so significantly. We understand that a good night’s sleep is essential, and we regret that the room did not provide the level of comfort you expected. We’ve also noted your feedback regarding the Wi-Fi connection speed and will share this with our team for further review. We appreciate your comments as they help us better understand where we can improve. We hope you’ll give us another opportunity in the future to provide a quieter and more comfortable TRIBE experience. 🤘 TRIBE Team

尊敬的 Zhi L. 先生， 感谢您选择入住 TRIBE Phuket Patong，并抽出宝贵时间与我们分享您的入住体验。 我们非常高兴得知您喜欢酒店优越的地理位置，并对我们的服务感到满意。您的认可对我们整个团队来说是莫大的鼓励。 同时，感谢您作为 ALL 雅高心悦界白金会员 对我们的支持。我们也注意到您提到此次入住未收到欢迎礼遇，对此我们深表歉意。您的反馈对我们非常重要，我们将进一步关注会员礼遇的落实，持续提升服务品质。 期待在您下次来到普吉岛时，再次欢迎您入住 TRIBE Phuket Patong，为您带来更加完美的入住体验。 此致敬礼， TRIBE Phuket Patong 团队

Dear Wanxiang X., Thank you for taking the time to share your feedback. We are truly sorry to learn that your stay did not meet your expectations. We sincerely apologize for the disturbance caused by the street traffic and noise from the pool area. We understand how important a good night's sleep is, and we're sorry this impacted your experience. Your comments have been shared with the relevant teams as we continue looking for ways to improve guest comfort. We also regret your disappointment regarding the check-in experience. Our official check-in time is 3:00 PM, as we want to ensure every room is thoroughly cleaned and prepared to our standards before welcoming our guests. While we always try to accommodate early arrivals whenever rooms are ready and available, unfortunately this is not always possible during periods of high occupancy. We understand your frustration and appreciate your feedback on how we can communicate this more effectively. We're also sorry that the WiFi speed did not meet your expectations. Your feedback has been shared with our team for further review. Thank you once again for your honest comments. While we're disappointed that we were unable to provide the experience you had hoped for, we truly appreciate your feedback as it helps us improve. Kind regards, The TRIBE Phuket Patong Team

Dear Yuxi L., Thank you for your wonderful review. We are delighted to hear that you enjoyed our excellent location and had a great stay with us. It is especially rewarding to know that our team made a positive impression with their politeness and warm hospitality. Your kind words will be shared with everyone, as they serve as great encouragement to continue delivering memorable experiences. We truly appreciate your support and look forward to welcoming you back to TRIBE Phuket Patong for another fantastic stay.

Dear Hui L. H., Thank you for taking the time to share your detailed feedback with us. We are pleased to know that you enjoyed our convenient location, the excellent service provided by our team, and your dining experience at our restaurant. Your kind compliments are greatly appreciated. At the same time, we sincerely apologize for the inconveniences you experienced during your stay. We regret the disturbance caused by the marijuana smoke and understand how uncomfortable this must have been. Please be assured that we take such matters seriously and will continue to reinforce our monitoring and response procedures to ensure a comfortable environment for all guests. We also apologize for the delay in housekeeping service. Your feedback has been shared with our Housekeeping team so we can improve our service efficiency, especially during busy periods. Regarding the street noise, while our central location in the heart of Patong offers convenient access to nearby attractions, we understand that it may also result in some unavoidable noise, and we appreciate your understanding. Thank you once again for your constructive comments. They are invaluable in helping us improve, and we hope to have the opportunity to welcome you back and provide you with a much better experience in the future.

Dear Zhenyu J., Thank you for taking the time to share your feedback and for choosing TRIBE Phuket Patong. We are delighted to know that you enjoyed your stay and appreciated our comfortable atmosphere, quiet room, delicious breakfast, and the warm service provided by our Front Office team. We're especially pleased that we could arrange a quiet king room for you and help make your stay more enjoyable. At the same time, we sincerely apologize for the housekeeping oversights you experienced. Finding food left in the refrigerator and ants attracted by sugar residue in the coffee station is certainly not the standard we strive to deliver. Please rest assured that we have shared your comments with our Housekeeping team to reinforce our room inspection procedures and prevent this from happening again. We also appreciate your feedback regarding the room view. While room views vary depending on the room category, we are glad the comfort and peaceful atmosphere helped make your stay enjoyable. Thank you once again for your valuable feedback. We look forward to welcoming you back to TRIBE Phuket Patong for an even better experience. Warm regards, The TRIBE Phuket Patong Team

Dear Zhuo H., Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed our facilities, convenient location near the beach, and the warm hospitality provided by our team. Your kind words are truly appreciated. We also appreciate your feedback regarding the noise from the main street at night. As we are located in the heart of Patong, the vibrant atmosphere can sometimes result in street noise. We will continue exploring ways to enhance our guests' comfort and encourage guests who prefer a quieter stay to contact us in advance so we can recommend the most suitable room options. Thank you once again for your valuable feedback. We look forward to welcoming you back to TRIBE Phuket Patong for another enjoyable stay.

Dear Tian Z. Thank you for sharing your feedback and for choosing TRIBE Phuket Patong. We are delighted to hear that you had a good stay experience with us. It is especially rewarding to know that our Front Desk team member made such a positive impression through his enthusiasm, patience, and willingness to assist you whenever needed. We understand how important effective communication is when traveling, and we are pleased that he was able to communicate with you in Chinese and help make your stay more comfortable and enjoyable. Your kind comments will be shared with our Front Office team as encouragement to continue delivering exceptional hospitality to all our guests. Thank you once again for your review. We look forward to welcoming you back to TRIBE Phuket Patong in the future.

Dear Yiqiang L., Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed our convenient location, delicious food, and attentive service. It’s especially great to know you tried all three meals at our restaurant and had such a positive dining experience. We truly appreciate your support and can’t wait to welcome you back again on your next visit!

Dear Xiaojun Y., Thank you very much for your wonderful review and for choosing to stay at TRIBE Phuket Patong. We are delighted to hear that you enjoyed your two-night stay with us and appreciated our trendy atmosphere, convenient location, and reasonable pricing. It’s great to know that our hotel’s accessibility from the airport, as well as the nearby attractions, shops, beach, and entertainment areas, helped make your trip more enjoyable. Most importantly, your kind compliments about our welcoming and attentive team truly mean a lot to us. We will be very happy to share your feedback with the entire team as encouragement to continue delivering memorable experiences to all our guests. We sincerely look forward to welcoming you back again for another fantastic stay in the heart of Patong.

Dear Menghao L., Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our convenient location, new facilities, and the warm hospitality provided by our front desk team. We also appreciate your comments regarding the toothbrush amenities and the slight renovation smell. Please accept our apologies for any inconvenience caused. Your feedback is very valuable to us, and we will continue working to improve our guest experience and comfort. Thank you once again for staying with us, and we hope to have the opportunity to welcome you back for an even better stay in the future.

Dear Jinxi Z., Thank you so much for your wonderful feedback and for choosing to stay with us at TRIBE Phuket Patong. We are truly delighted to hear that you felt welcomed and well taken care of throughout your stay. Providing warm, respectful, and inclusive hospitality to every guest is something we deeply value, so your kind words mean a lot to our team. We’re also happy to know that you enjoyed the cleanliness of the room, our convenient location, and especially the breakfast. We completely agree that the berry yogurt is a must-try! Thank you once again for your lovely recommendation. We would be honored to welcome you back again on your next visit to Phuket.

Dear Liye M., Thank you for sharing your wonderful feedback. We are delighted to hear that you enjoyed our convenient location, clean and new rooms, welcoming service, and buffet breakfast. It is always rewarding to know our guests had a very good overall stay experience. We truly appreciate your kind words and look forward to welcoming you back again soon.

Dear Chen Y., Thank you for sharing your feedback, and we sincerely apologize for the disturbance you experienced during your stay. We understand how unsettling it must have been to hear the doorbell ringing throughout the night, and we regret the discomfort this caused. Please be assured that we are looking into this issue with our team to identify the cause and prevent it from happening again. Guest comfort and peace of mind are very important to us. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for a much more restful experience.