ibis Styles Kota Bharu 3 stars

Dear Nur D. K., Thank you for sharing your thoughts about your stay with us! I’m glad to hear you enjoyed the location and had a good experience. I appreciate your feedback regarding the parking space and lobby access; I understand how those details can make a difference. Your input is invaluable as we continually strive to enhance our guest experience. Warm regards, Zac Harun General Manager

Dear Rinki P., Thank you for your feedback! I'm glad to hear you found the room comfortable and appreciated our staff's assistance with your luggage. I’m sorry the pillows didn’t meet your expectations; we’re always looking for ways to improve our guests' experience, and your comments will help us in that regard. We hope to welcome you back soon for a more enjoyable stay! Zac Harun General Manager

Dear Wei C. L., Thank you for taking the time to share your wonderful feedback following your recent stay at ibis Styles Kota Bharu. We are truly delighted to know that everything went smoothly and that you had an easy and comfortable stay with us. It is especially rewarding to hear that your ALL status benefits were delivered seamlessly, and that you found our rooms clean and comfortable. Your kind words about our reception team and management are greatly appreciated and will certainly be shared with the team as encouragement. We also appreciate your understanding regarding the issue with the in-room safe. We are pleased that our team was able to resolve it promptly and ensure that it did not significantly affect your overall experience. Thank you once again for your generous feedback and for choosing to stay with us. We truly value your support and look forward to welcoming you back to ibis Styles Kota Bharu for another memorable stay in the near future. Best regards, Zac Harun General Manager

Hi Ahmad S., Thanks for taking the time to give feedback about your experience at ibis Styles Kota Bharu. I really appreciate your input and I apologize for the difficulties you faced during your recent stay. We always strive to provide the best experience for our guests, and your feedback is very important to us in this effort. Regarding the breakfast issue you mentioned, I understand how frustrating this situation can be. We do have certain guidelines regarding breakfast for children, and I will make sure that this information is communicated more clearly to all guests during the booking and check-in process. I’m sorry if our communication was lacking and caused confusion. We want to ensure that all our guests understand what is included in their booking. As for the lack of soap in the room, I will look into this issue with our housekeeping team. We aim to ensure all rooms are equipped with the necessary amenities, and any delay in restocking is unacceptable. We will work on improving this aspect for the future. Once again, I apologize for this unsatisfactory experience and thank you for giving us the chance to improve. We hope to welcome you back to ibis Styles Kota Bharu and provide you with a better experience on your next visit. Best regards, Zac Harun General Manager

Dear Rachel, Thank you for taking the time to share your feedback, and we sincerely apologize that your stay did not meet your expectations. We regret to hear that the interconnecting room did not provide the level of sound insulation you had hoped for. Please rest assured that we have noted your preference for a non-connecting room, and we will do our best to accommodate this request during your future stays, subject to availability. We are also sorry to learn that you felt uncomfortable in your room and that it led you to request a room change early in the morning. While we have never encountered or received similar feedback regarding this room before, we fully respect that this was your personal experience. Our team acted promptly to assist with your room change, and we hope the new room provided greater comfort for the remainder of your stay. Your feedback is valuable to us, and we appreciate you bringing these concerns to our attention. We hope to have the opportunity to welcome you back and provide you with a much more comfortable and enjoyable stay. Best regards, The Management Ibis Styles Kota Bharu