Dear Mr. M., Thank you very much for taking the time to share your kind feedback following your recent stay at Novotel Marina Sriracha. We are truly delighted to learn that you enjoyed our well-maintained facilities, thoughtful room design, and the overall management of the hotel. Your compliments about the friendliness of our team are especially meaningful to us, as providing warm and attentive service is one of our top priorities. Your encouraging comments will be shared with our team, as they serve as great motivation for us to continue delivering a pleasant and comfortable experience for all our guests. We sincerely look forward to welcoming you back again for another enjoyable stay at Novotel Marina Sriracha in the near future. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

DearKhun Yan M. M. D. L. M., Thank you very much for your wonderful review and for rating! We are truly delighted to hear that you enjoyed the fabulous sea view from your suite. It is always a pleasure to know that our guests had a memorable and comfortable stay with us. Your kind words mean a lot to our team, and we sincerely look forward to welcoming you back again for another fantastic stay by the sea. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Khu Stanislas M., Thank you very much for your perfect score of 10 and for sharing your kind feedback. We are delighted to hear that you had an excellent stay and found your room to be very comfortable. Your positive comments are greatly appreciated and motivate our team to continue delivering high-quality service. We look forward to welcoming you back to Novotel Marina Sriracha again in the near future. Warm regards, Sirinthip"Pooh"Inpakde Assistant Front Office Manager

Dear Mr. L., Thank you very much for taking the time to share such a thoughtful review. We are delighted to know that you appreciated the modern design of our hotel, the seafront location, the lovely pool, and especially the magnificent views from the rooms. It is also wonderful to hear that our welcoming and professional team, the quality of the breakfast, and the pleasant rooftop contributed positively to your stay. At the same time, we sincerely acknowledge your comments regarding the distance to the lively city center and the pricing of our restaurants and bars. Your feedback is invaluable, and we will carefully review these points to ensure that we continue to improve both convenience and value for our guests. We are truly grateful for your kind words and constructive observations. They help us maintain the strengths you enjoyed while working on areas that can be enhanced. We look forward to welcoming you back again and providing an even more satisfying experience. Sincerely, Thanakan Rangnoi (Gig) Front Office Manager NOVOTEL MARINA SRIRACHA & KOH SI CHANG 339 Jerm Jom Phon road, Sriracha, Chonburi 20110 Thailand Tel: +66 (0) 33… Th… novotel.com accorhotels.com

Dear Mr. L., Thank you very much for your wonderful review. We’re truly delighted to hear that your 4-day stay at Novotel Siracha was such a magnificent and superb experience. It’s especially rewarding to know that our staff, rooms, and overall service met your expectations perfectly. Your kind words about our team’s professionalism, discretion, and efficiency mean a great deal to us. We will share your appreciation with the entire team, as it is the best motivation to continue delivering memorable stays. We look forward to welcoming you back again soon for another perfect experience by the sea. Sincerely, Thanakan Rangnoi (Gig) Front Office Manager NOVOTEL MARINA SRIRACHA & KOH SI CHANG 339 Jerm Jom Phon road, Sriracha, Chonburi 20110 Thailand Tel: +66 (0) 33… Th… novotel.com accorhotels.com

Dear Mr. Bernard, Thank you very much for taking the time to share such a detailed and thoughtful review. We truly appreciate your feedback and the opportunity to learn from your experience. We're glad to hear that you found our location convenient, especially being close to the market and local restaurants, and that the parking exceeded expectations — even more so given the discrepancy in online information. Your comments regarding the inaccuracies on the Accor website are taken seriously, and we will escalate this to ensure that our property details are kept accurate and up to date across all platforms. We sincerely apologize for the disappointment you experienced with the Executive Lounge. The lack of hot dishes and limited selection is not reflective of the standard we aim to provide, and we understand how this fell short compared to your experiences at other Accor properties. Your feedback has been shared with our food and beverage team for immediate review and improvement. Regarding the room not being ready by 3:00 PM, we’re truly sorry for the inconvenience. Timely check-in is a basic expectation, and we regret that we missed the mark during your stay. We’re reviewing our housekeeping processes to ensure better readiness moving forward. Thank you again for your candid insights — both the positives and the areas where we need to improve. We hope to have the opportunity to welcome you back and deliver a stay that meets the full standard you deserve. Sincerely, Thanakan Rangnoi (Gig) Front Office Manager NOVOTEL MARINA SRIRACHA & KOH SI CHANG 339 Jerm Jom Phon road, Sriracha, Chonburi 20110 Thailand Tel: +66 (0) 33… Th… novotel.com accorhotels.com

Dear Khun Jeremy G., Thank you very much for sharing your kind feedback. We are delighted to hear that you had a good stay and enjoyed our warm service, as well as the clean and beautiful room. Your kind words mean a lot to our team, and we look forward to welcoming you back again soon. Sincerely, Sirinthip "pooh" Inpakdee Assistant Front Office Manager

Dear Y&C, Thank you very much for your lovely review! We are glad to hear that you enjoyed the beautiful view of the bay, as well as the warm welcome. We are also happy that you appreciated the premier lounge. We hope to welcome you back soon for another wonderful stay! Sincerely, Thanakan Rangnoi (Gig) Front Office Manager

Dear Hugues, Thank you for your thoughtful review! We are delighted to hear that you enjoyed your stay and appreciated the design, cleanliness, and spaciousness of our rooms. We are also glad that you found our fitness area well-equipped and our breakfast offerings to your satisfaction. We appreciate your feedback regarding the cleaning products in the fitness area and will look into providing these for our guests' convenience. Thank you again for your valuable comments, and we look forward to welcoming you back for another great stay! Warm regards, Thanakan Rangnoi (Gig) Front Office Manager NOVOTEL MARINA SRIRACHA & KOH SI CHANG 339 Jerm Jom Phon road, Sriracha, Chonburi 20110 Thailand Tel: +66 (0) 33… Th… novotel.com accorhotels.com

Dear Khun T., In a word...THANK YOU! we appreciate your very kind words. Management surely does read your reviews and we have a huge smile on our faces - It’s always the people that make the experience memorable, and we are very luck to have such a great team with us. Thank you again for your glowing review, and we can’t wait to welcome you back to experience more of the excellence you’ve come to love. Sincerely, Sirinthip (Pooh) Inpakdee Assistant Front Office Manager

Dear M., Thank you for sharing your experience! It sounds like you had a wonderful stay overall. Glad to hear our team and hotel made a positive impression on you, we appreciate your concern about the Silver Moon and choices in the lounge so we apologize for falling short of your expectations. We’ve addressed this message to our Food & Beverage and kitchen team to ensure and would appreciate the opportunity to come back stay with us again. Sincerely, Sirinthip(Pooh)Inpakdee Assistant Front Office Manager

Dear Mr. G., Thank you for sharing your detailed feedback of your stay with us at Novotel Marina Sriracha. We deeply regret that your stay was affected by several issues, including the air condition temperature and noise disturbances in the rooms. Please accept our sincerest apologies for the inconvenience you experienced, particularly with the air conditioning and the noise from the executive lounge. We understand how frustrating this must have been, and we truly appreciate your patience as our team worked to resolve the issues. Rest assured that we will address these concerns with our maintenance team to prevent such occurrences. We are, however, pleased to hear that you found the hotel beautiful, with spacious and modern rooms offering a superb view of the bay, the Wi-Fi quality and the variety of our breakfast offerings met your expectations. Your feedback is invaluable in helping us improve our services. We truly hope to have the opportunity to welcome you back and provide you with a more seamless and comfortable experience. Sincerely, Thanakan R. Front Office Manager

Dear Mr. H., Thank you for taking the time to share your feedback. We are pleased to learn that you enjoyed the suite upgrade, as well as the spectacular views of both the sea and the city. It is gratifying to hear that you found the room spacious, bright, and comfortable, and that our lounge staff contributed positively to your experience. We also appreciate your comments regarding the noise from the pier, and we will certainly take this into consideration as we continually strive to enhance our guests’ experiences. Your kind words about the lounge and the hostesses have been noted with gratitude, and we will be sure to pass along your compliments to them. We would be honoured to welcome you back to our property in the future, and we look forward to the opportunity to provide you with another exceptional stay. Sincerely, Thanakan Front Office Manager

Dear Mr. Christophe L., We very much appreciate your comments regarding your stay at the Novotel Marina Sriracha. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Peeraphol Jittiboonruan General Manager Novotel Marina Sri Racha & Koh Si Chang.