Mercure Hotel Wiesbaden City 4 stars

Customer review rating (ALL Rating) 4.2/5 1,389 reviews

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Mercure Hotel Wiesbaden City - Image 1
Mercure Hotel Wiesbaden City - Image 2
Mercure Hotel Wiesbaden City - Image 3
Mercure Hotel Wiesbaden City - Image 4
Bahnhofstrasse 10 bis 12, 65185 WIESBADEN, Germany

Description

Hotel extras

  • Wellness area with pool, sauna and fitness equipment (subject to a fee)

  • The hotel is in the center. Mall & points of interest are nearby.

  • Two 4.6 ft. (1.4 m) wide single beds in twin rooms

  • Rooms with connecting doors are available on request

  • Parking garage with two charging stations below the hotel

Our accommodation(s)

Hotel location

Mercure Hotel Wiesbaden City

Bahnhofstrasse 10 bis 12
65185 WIESBADEN
Germany

GPS:50.078563, 8.242863

Telephone
Fax +49 611 304599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LILI RESTAURANT & LOUNGE

Non contractual photo

Bring along a good appetite and good friends. Our bistro serves hot and cold snacks and delicious light meals from midday to 10PM. You will also find a selection of Rheingau wines on our wine list.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,389 reviews

TripAdvisor Rating  4.0/5  750 reviews

Smart hotel

Customer review rating 4.5/5

Jim M. Friends - Confirmed reviews ALL

This is a smart hotel in a very smart city. Decent sized, well furnished room. Nice big bar area with very good staff.

Dear Jim, Thank you very much for your positive feedback. We are pleased that you were satisfied with your stay and appreciate our hotel and our staff. With us, you can expect not only smart rooms but also an excellent bar and friendly staff. We hope to welcome you back soon. Best regards, Saskia, Guest Service Team

One night business trip

Customer review rating 3.5/5

Marc Business - Confirmed reviews ALL

+Clean rooms -Unfortunately the SPA is now costing extra +Good breakfast -Long queue at checkout with only 2/3 cashiers +Excellent location for heading to the town

Dear Marc, Thank you for taking the time to review our hotel. We are pleased that you enjoyed the cleanliness of the rooms and our rich breakfast. Please accept our apologies for the wait at the reception. Regarding the SPA area, we would like to point out that the additional costs are due to increased energy prices and we are advocates of flexible pricing. Our central location is ideal for city excursions. We hope to welcome you back soon. Best regards, Saskia, Guest Service Team

standards drop down

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

in the room air was very dry. my skin, lips and eyes were burning. The room has not been made the first day because of a new policy "go green skip a clean" that was not mentioned to me. i wish i had known. after I complained room was made every day. going clean does not mean skip a clean, it suffices not to change towels, this seems to me like a way to save money for the hotel. Pool, sauna, all extra payment, not included in the room costs. Bath was small, room was huge to contain two king size beds that I did not need since I was alone. I remembered I stayed in this hotel few years ago, and the standards were different, much higher. now it is no longer in line with the costs of the hotel in Wiesbaden in my opinion.

Dear Lucia, Thank you for taking the time to share your feedback with us. I am sincerely sorry to hear that your stay did not meet your expectations. I would like to address your comments. Firstly, I regret that you were surprised by the new 'Go Green - Skip a Clean' policy. We have implemented this measure to reduce our environmental footprint and conserve resources. I apologize for the lack of prior notification and I appreciate your understanding after your complaint. Regarding the room amenities, I regret that the air in your room was too dry. Please let us know during your stay so that we can take appropriate measures. As for the extras such as the pool and sauna, we aim to offer our guests the flexibility to pay only for the services they use. However, I understand your perspective and apologize if this caused any confusion. We appreciate your feedback regarding the room size and amenities. We are aware of the current room renovation plans and regret any inconvenience this may have caused you. Thank you once again for your feedback. We take your comments very seriously and will use them internally to continuously improve our service. Best regards, Saskia, Guest Service Team

Excellent Hotel,

Customer review rating 4.5/5

Graham H. Couples - Confirmed reviews ALL

Good welcome, friendly staff, bedroom was excellent, breakfasts outstanding. Very helpful reception staff. Just a couple of comments: room only serviced once, had to help ourselves to toilet roll and clean towels from the trolley. Mugs very difficult to clean. One unpleasant incident when my wife was escorted out of the breakfast room as it was stated “she was not registered for breakfast”. It was quickly rectified but still publicly embarrassing.

Dear Graham, Thank you for taking the time to write a review of our hotel. We are pleased to hear that you were satisfied with the warm welcome, friendly staff, excellent room, and outstanding breakfast. We are sorry to hear that there were inconveniences with the cleaning service. Please let us know if you need any additional amenities during your stay so we can ensure your complete comfort. Regarding the incident in the breakfast room, we sincerely apologize for the confusion and misunderstanding. We value the comfort and satisfaction of our guests and will ensure that such incidents do not occur again. We hope that this incident has not tarnished your overall impression and would be delighted to welcome you back in the future. Best regards, Saskia, Guest Service Team

No AC

Customer review rating 2.0/5

Lilli Couples - Confirmed reviews ALL

The service was great but the room was too hot to sleep in. There was no working AC and we left earlier due to these circumstances.

Liebe Lilli, vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Sie aufgrund der Raumtemperatur nicht gut schlafen konnten. Wir bedauern die Unannehmlichkeiten. Die Klimaanlage im gesamten Hotel wurde am 5.4.2024 eingeschaltet und ist von jedem Zimmer aus selbst regulierbar. Unser Team an der Rezeption steht 24 stunden rund um die Uhr bei fragen zur Einstellung zur Verfügung. Wir würden uns sehr freuen, wenn wir Sie zukünftig noch einmal als Gast im Mercure Hotel Wiesbaden City begrüßen dürften, damit Sie sich von unserem gewohnten Service überzeugen können. Beste Grüße Saskia, Guest Service Team

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Other web-users rate our hotel

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  • 478 reviews 8.6/10 Breakfast
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  • 337 reviews 5.8/10 Cleanliness
  • 251 reviews 6.9/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.