Mercure Hotel Wiesbaden City 4 stars

Customer review rating (ALL Rating) 4.3/5 1,339 reviews

Mercure Hotel Wiesbaden City - Image 1
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ALLSAFE approved hotel

Hotel extras

  • Wellness area with pool, sauna and fitness equipment

  • The hotel is in the center. Mall & points of interest are nearby.

  • Two 4.6 ft. (1.4 m) wide single beds in twin rooms

  • Rooms with connecting doors are available on request

  • Parking garage with two charging stations below the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Mercure Hotel Wiesbaden City

Bahnhofstrasse 10 bis 12

GPS:50.078563, 8.242863

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service


Non contractual photo

Bring along a good appetite and good friends. Our bistro serves hot and cold snacks and delicious light meals from midday to 10PM. You will also find a selection of Rheingau wines on our wine list.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,339 reviews

TripAdvisor Rating  4.0/5  747 reviews

Great stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Friendly staff, good atmosphere willing to help out.

Dear Adrian, Thank you for taking the time to share your experience with us. We are delighted that you enjoyed your stay and that our staff were friendly and helpful. We strive to provide a pleasant atmosphere and excellent service. Thank you for your patronage and we look forward to welcoming you back to the Mercure Hotel Wiesbaden City in the future. Best regards Saskia, Guest Service Team

Customer review rating 0.5/5

Herman I. Business - Confirmed reviews ALL

After being a regular guest for more than six months every week I tried to rebook one stay because I had to leave earlier, there was no concession from the management, they fobed my of with 10 % discount. Very disappointing being a member of your network for many years.

Dear Herman, Thank you for staying with us every week for more than six months. We appreciate your loyalty to the Mercure Wiesbaden City and our network. We understand your disappointment that you were unable to rebook your stay and we are sorry that it did not meet your expectations. Your booked rate can be canceled free of charge up to one day before arrival. This can be found in the reservation confirmation. Of course, I will forward your request to the relevant departments to see if another solution could have been found. Our main goal at Mercure Hotels is to provide a comfortable and enjoyable stay for all our guests. We strive to provide excellent customer service, a pleasant atmosphere and helpful staff to make every stay enjoyable. We hope you will give us another chance to show you how much we value you as a customer. Best regards Saskia, Guest Service Team

Good stay, really good location

Customer review rating 4.0/5

Dan M. Business - Confirmed reviews ALL

Staff were the best I ever encountered. Extremely helpful, knowledgeable and accommodating and friendly. Hotel tomm was spacious, clean but could use an update but overall still comfortable.

Dear Daniel,, Thank you for your review of our Mercure Hotel Wiesbaden City. We are pleased to hear that you had a good stay, especially regarding the helpfulness and friendliness of our staff. Our goal is to provide a pleasant experience for all our guests. We are very pleased that this was the case for you! We also appreciate your feedback on the condition of the hotel and take it into consideration in our efforts to provide a better service to all our guests. Thank you again for choosing us as your hotel for your visit to Wiesbaden. We hope you enjoyed your stay and look forward to welcoming you back soon! Best regards Saskia, Guest Service Team

Great location

Customer review rating 4.5/5

Arizona M. Business - Confirmed reviews ALL

Clean and safe hotel. The staff is quite helpful and front desk are welcoming. My converter tripped my room electricity but the hotel maintenance helped right away.

Dear Arizona, Thank you for your wonderful review of the Mercure Hotel Wiesbaden City. We are happy to hear that you enjoyed the great location, the clean and safe hotel and the helpful staff. We appreciate your feedback about the helpful maintenance staff who responded so quickly to your need for a converter. At Mercure Hotel Wiesbaden City, we strive to provide our guests with an unbeatable experience that makes them feel at home and enjoy a pleasant stay. We hope you will visit us again soon! Best regards Saskia, Guest Service Team


Customer review rating 3.5/5

Stellmann Business - Confirmed reviews ALL

rooms are old, with old carpet, small TV

Dear Joerg, We appreciate you taking the time to review your recent stay with us at the Mercure Hotel Wiesbaden City. We are pleased to read that you were generally satisfied with your experience. We are aware that some of our rooms and bathrooms are in need of improvement. After the successful renovation of our first floor in 2018 with a total investment of around 7.5 million euros, we had planned to renovate the rooms in 2020. Unfortunately, the renovation has been delayed due to the pandemic, but we are continuing to work hard to ensure that all our guests have a pleasant stay. Thank you again for choosing us and we hope you will continue to give us a chance in the future. If there is anything we can do to make your next stay even better, please do not hesitate to contact us. Best regards Saskia, Guest Service Team

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Other web-users rate our hotel

  • 518 reviews 9.1/10 Location
  • 890 reviews 5.4/10 Room
  • 718 reviews 8.2/10 Service
  • 12 reviews 7.6/10 WiFi
  • 428 reviews 8.6/10 Breakfast
  • 398 reviews 5.6/10 Comfort
  • 327 reviews 5.3/10 Cleanliness
  • 127 reviews 3.4/10 Value

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