Mercure Hotel Wiesbaden City 4 stars

Dear Adrian, Thank you for taking the time to share your experience with us. We are delighted that you enjoyed your stay and that our staff were friendly and helpful. We strive to provide a pleasant atmosphere and excellent service. Thank you for your patronage and we look forward to welcoming you back to the Mercure Hotel Wiesbaden City in the future. Best regards Saskia, Guest Service Team

Dear Herman, Thank you for staying with us every week for more than six months. We appreciate your loyalty to the Mercure Wiesbaden City and our network. We understand your disappointment that you were unable to rebook your stay and we are sorry that it did not meet your expectations. Your booked rate can be canceled free of charge up to one day before arrival. This can be found in the reservation confirmation. Of course, I will forward your request to the relevant departments to see if another solution could have been found. Our main goal at Mercure Hotels is to provide a comfortable and enjoyable stay for all our guests. We strive to provide excellent customer service, a pleasant atmosphere and helpful staff to make every stay enjoyable. We hope you will give us another chance to show you how much we value you as a customer. Best regards Saskia, Guest Service Team

Dear Daniel,, Thank you for your review of our Mercure Hotel Wiesbaden City. We are pleased to hear that you had a good stay, especially regarding the helpfulness and friendliness of our staff. Our goal is to provide a pleasant experience for all our guests. We are very pleased that this was the case for you! We also appreciate your feedback on the condition of the hotel and take it into consideration in our efforts to provide a better service to all our guests. Thank you again for choosing us as your hotel for your visit to Wiesbaden. We hope you enjoyed your stay and look forward to welcoming you back soon! Best regards Saskia, Guest Service Team

Dear Arizona, Thank you for your wonderful review of the Mercure Hotel Wiesbaden City. We are happy to hear that you enjoyed the great location, the clean and safe hotel and the helpful staff. We appreciate your feedback about the helpful maintenance staff who responded so quickly to your need for a converter. At Mercure Hotel Wiesbaden City, we strive to provide our guests with an unbeatable experience that makes them feel at home and enjoy a pleasant stay. We hope you will visit us again soon! Best regards Saskia, Guest Service Team

Dear Joerg, We appreciate you taking the time to review your recent stay with us at the Mercure Hotel Wiesbaden City. We are pleased to read that you were generally satisfied with your experience. We are aware that some of our rooms and bathrooms are in need of improvement. After the successful renovation of our first floor in 2018 with a total investment of around 7.5 million euros, we had planned to renovate the rooms in 2020. Unfortunately, the renovation has been delayed due to the pandemic, but we are continuing to work hard to ensure that all our guests have a pleasant stay. Thank you again for choosing us and we hope you will continue to give us a chance in the future. If there is anything we can do to make your next stay even better, please do not hesitate to contact us. Best regards Saskia, Guest Service Team