宜必思尚品伦敦希思罗机场酒店 3 星

客户意见评级 (ALL 评级) 4.3/5 927 评论

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宜必思尚品伦敦希思罗机场酒店 - Image 1
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272 Bath Road, Harlington, HEATHROW, UB3 5AY 伦敦, 英国

描述

酒店其他优惠

  • 153 creatively decorated bedroom's available

  • Car Park is available on site for £14.00 per night.

  • Westcombe restaurant serves a choice of bistro cuisine

  • Bio-Grad Diagnostics 在酒店设有新冠病毒 PCR 检测点。每天营业，时间为下午 14:15 至 18:15。

  • ibis Styles London Heathrow Airport offers easy access to magnetic local attractions

我们的客房

酒店位置

宜必思尚品伦敦希思罗机场酒店

272 Bath Road, Harlington, HEATHROW
UB3 5AY 伦敦
英国

GPS:51.481458, -0.448434

电话
传真 +44 20 3862 7690

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店

WESTCOMBE RESTAURANT

Welcome to the Westcombe Bistro where international cuisine and a relaxed, cosy atmosphere are the orders of the day. Open from early morning well into the evening, join us for light lunches, afternoon tea and lazy à la carte dinners.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  927 评论

TripAdvisor 评级  4.0/5  1,255 评论

Room cold

Tripadvisor 评级 3.0/5

railwayman2022 Couples - 经 TripAdvisor 认证的评论

Stayed for one night,as we had an early morning flight, staff were friendly and attentive and the hotel is comfortable, we found the room very cold, and struggled to get the heating to work, so it made it an uncomfortable stay, we ate in the restaurant, which was lovely, and the staff there were very helpful, one or two nights would be the most I would want to spend there, especially in the winter.

Dear Guest, Thank you for taking the time to share your feedback. We are glad to hear that you found our staff friendly and attentive, and that you enjoyed the restaurant. We apologise for the issue with the room temperature, and we completely understand how uncomfortable that can be, especially during the winter months. We will certainly look into the heating system to ensure it’s working properly. We appreciate your comments and hope to have the opportunity to welcome you back for a more comfortable stay in the future. Warm regards, Hotel Management IBIS Styles London Heathrow

One good night

Tripadvisor 评级 5.0/5

Sara O Solo travel - 经 TripAdvisor 认证的评论

My stay at the hotel was just for one night. The room was clean, well-maintained, and spacious. Soap and shampoo were provided in the bathroom (it’s a pity there was no toothpaste or toothbrushes). The room was quiet, and the reception staff were friendly. Only 15 minutes by bus from the airport (Terminal 5). I didn’t use the breakfast service.

Dear Guest, Thank you for sharing your experience. We are delighted to hear that you had a pleasant one-night stay and that you found the room clean, spacious, and quiet. We are also glad that our reception staff made a positive impression. We appreciate your feedback about the toiletries and will consider adding toothpaste and toothbrushes to our offerings for the convenience of future guests. We hope to welcome you back soon for another enjoyable stay. Warm Regards, Hotel Management IBIS Styles London Heathrow

Let down badly

Tripadvisor 评级 2.0/5

Y7068YNnickh Solo travel - 经 TripAdvisor 认证的评论

So the hotel it’s self isn’t too bad, does the job and in good location, friendly check in clean room etc. but sadly as much as the hotel have focused on making the rooms sound proof from the airport, it’s completely undone with the fact the walls between rooms are paper thin. The fact you can hear the next door room use the toilet and cough etc and the then awful night sleep that went with it completely undid any positives. I wouldn’t stay again sadly.

Dear Guest, Thank you for taking the time to share your thoughts with us. We are pleased to hear you found our location convenient, and that our check-in process and room cleanliness met your expectations. However, we deeply regret that your experience was impacted by noise from neighbouring rooms. We understand how important a restful night’s sleep is, and we sincerely apologize for the disturbances you encountered. Please be assured that your feedback has been shared with our team to explore solutions to improve soundproofing between rooms. We appreciate your comments and hope to have the opportunity to provide you with a more comfortable stay in the future. Warm Regards Management Team, IBIS Styles London Heathrow

Okay for the price

Tripadvisor 评级 4.0/5

Rebecca T Couples - 经 TripAdvisor 认证的评论

Smooth check-in process. Rooms are a decent size. Unfortunately though, the shower wasn’t great and the bed was rock hard - not bad for a night, but not sure our backs would thank us if we stayed any longer! Breakfast buffet was nice. Didn’t have an evening meal so cannot comment on that - we ended up going to the Greene King pub over the road, which I would highly recommend for some lovely well priced food and drinks. Overall, a nice stay.

Dear Guest, Thank you for your feedback. We are glad to hear that you found the check-in process smooth, enjoyed the room size, and had a pleasant breakfast experience. We regret that the shower and bed did not fully meet your comfort expectations. Your comments are valuable, and we will review these areas to ensure we provide a more comfortable experience for future guests. We hope to welcome you again for another stay. Warm Regards, Management Team, IBIS Styles London Heathrow

Unknown Payment

Tripadvisor 评级 3.0/5

Micheal G 经 TripAdvisor 认证的评论

Stayed at this hotel as was going on holiday the next day via Heathrow. When I got my bank statement, I noticed 2 payments had come out - one I recognised, one I didn't. I emailed the hotel to see if they could tell me what the payments were for (I couldn't get through on the phone to speak with anyone!). I had a read receipt for my e-mail, but didn't get a reply. I sent a second e-mail a couple of weeks later, still no response. I've had a look at the Ibis website, but there doesn't seem to be any contact details for Customer Services.

Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you have encountered regarding the double payment and the lack of response to your emails. This is certainly not the level of service we aim to provide. Please email us your bank statement at H9714-RE@accor.com. Kindly provide your booking details, and we will investigate the charges and get back to you as soon as possible. We deeply regret the lack of communication and appreciate your patience as we resolve this issue. Warm Regards, Management Team, IBIS Styles London Heathrow

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其他网络用户评价我们的酒店

  • 2,994 评论 9.2/10 位置
  • 2,934 评论 7/10 房间
  • 2,243 评论 8/10 服务
  • 67 评论 6.8/10 上网
  • 1,454 评论 7.4/10 清洁度
  • 1,037 评论 7.7/10 性价比
  • 639 评论 6.9/10 早餐

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