伦敦希思罗索菲特酒店 5 星

客户意见评级 (ALL 评级) 4.5/5 14,744 评论

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Terminal 5, London Heathrow Airport, TW6 2GD 伦敦, 英国

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酒店其他优惠

  • 唯一一家可直通希思罗机场 5 号候机楼的酒店，通过带有顶棚的通道步行 5 分钟即可到达候机楼。

  • 经伊丽莎白线在一小时内直达金丝雀码头酒店

  • 设有 45 间专门的会议室，包括希思罗最大的宴会厅。

  • 2023 年英国商务旅客最佳机场酒店

  • 获得 Rosette 奖的 La belle Époque 和 Vivre 餐厅

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酒店位置

伦敦希思罗索菲特酒店

Terminal 5, London Heathrow Airport
TW6 2GD 伦敦
英国

GPS:51.4735, -0.4915

电话
传真 +44 20 8757 7701

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.5/5  14,744 评论

TripAdvisor 评级  4.5/5  20,011 评论

卓越奖 2024

Fabulous breakfast room at Sofitel Heathrow Terminal 5-London England

Tripadvisor 评级 5.0/5

Murray N 经 TripAdvisor 认证的评论

Great service at Heathrow Sofitel at Terminal 5, Great service, very good bed and room . Breakfast room in particular has a superb selection and service from Chef Eddie and server Marilou. This is a great option when in transit through London. We book the night before so we have our room ready when we arrive at 6 am. Very good attention to details and follow. Club rooms are the best with use of a private club lounge.

HAPPY CUSTOMER!

Tripadvisor 评级 5.0/5

Dave H 经 TripAdvisor 认证的评论

Maria at check-in was fantastic. So helpful with checking us in, helping to book our dinner reservation at the hotel and booked a taxi for us the following day. Just incredible service….I wish more front desk employees would do what Maria did, most only check you in, she went way above and beyond. 🙏

What a difference a week makes

Tripadvisor 评级 4.0/5

crisshole Couples - 经 TripAdvisor 认证的评论

The first time we stayed there we were treated like royalty. Two weeks later, it was a different story. Oh you booked through a 3rd party? Take this room. No coffee maker, bed moved like it was on wheels, never brought our room service. Bathroom had hairs in the sink from a previous customer. Bathtub not that clean. Gave it a 4 rating because of the convenience of going to Heathrow

Dear Crisshole Thank you for sharing your feedback regarding your recent stay. I’m truly sorry to hear that your experience did not meet the high standards we strive for, especially after your previous visit. I understand how disappointing it must have been to find your room in less than perfect condition and to encounter issues with room service. This is not reflective of our usual service, and I will address your concerns with our team to ensure improvements are made. I hope you’ll consider giving us another chance in the future. We would love the opportunity to provide you with the exceptional experience you deserve. Thank you for your understanding. Kind regards. Mohammed Serhan Hotel Manager

Unreliable and meaningless apology

Tripadvisor 评级 1.0/5

Phoenixrising6783 经 TripAdvisor 认证的评论

I stay every year, usually twice. Last year, i had a bad experience with the Spa. The room was cold, and the controls for the water jets did not work in all areas. When i did find an area that worked, the water was cold. I raised a complaint. I did receive a lovely email apology, offering me an upgrade on my next stay. I was to contact the assistant front of house manager directly. This compensated me for the amount spent on the Spa. I went to book my stay, and as instructed I wrote directly to the person who emailed me. No response. I tried a second time, a week later. Still no response. I called and left a message. STILL NO RESPONSE. so, the offer was not genuine. All to save them what £50 on an upgrade, and £30 that I spent on the Spa? If they are that desperate for £50, its rather sad. So disappointed that they just didnt care.

Dear Phoenixrising6783 Thank you for reaching out and sharing your concerns. I sincerely apologise for the continued issues you experienced regarding your Spa visit and the lack of communication following our previous correspondence. Your loyalty as a returning guest is truly valued, and I’m sorry to hear that we did not meet your expectations this time. Please contact myself directly so I can deal with your complaint. h6214-th1@sofitel.com Kind regards. Urszula Jastrzebska Spa, Quality & Training Manager

Great place to spend the night before a flight.

Tripadvisor 评级 5.0/5

NM R 经 TripAdvisor 认证的评论

fantastic staff, including Georgia and Noor! Everyone is super attentive and committed to making you feel welcome. It isn’t the least expensive hotel at the airport, but the amenities and conveniences make it very worth the expense. Highly recommend if you want to pamper yourself.

Dear filmlover57, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty as well as your kind words about Georgia and Noor, I am sure they will appreciate your feedback. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan. Hotel Manager

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其他网络用户评价我们的酒店

  • 4,862 评论 9.3/10 位置
  • 9,140 评论 7.9/10 房间
  • 8,255 评论 8.1/10 服务
  • 88 评论 4.5/10 上网
  • 2,207 评论 8/10 清洁度
  • 1,966 评论 4.6/10 性价比
  • 1,492 评论 8.4/10 早餐
  • 38 评论 1.9/10 游泳池

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