伦敦希思罗索菲特酒店

客户意见评级 (ALL 评级) 4.5/5 45,973 评论

安心悦界(ALLSAFE)认可酒店

伦敦希思罗索菲特酒店
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+ 19 服务

酒店其他优惠

  • 唯一一家可直通希思罗机场 5 号候机楼的酒店,通过带有顶棚的通道步行 5 分钟即可到达候机楼。

  • 提供经过认证的新冠病毒 PCR 唾液自助检测试剂盒。

  • 设有 45 间专门的会议室,包括希思罗最大的宴会厅。

  • 提供定制的停车和飞行套餐。

  • 酒店有 3 AA Rosette 餐厅、全天候餐饮服务、茶水沙龙和运动酒吧。

酒店位置

伦敦希思罗索菲特酒店

Terminal 5
London Heathrow Airport
TW6 2GD 伦敦
英国

传真: (+44)20/87577701

从 15h00 办理登记入住手续

从 12h00 办理退房手续

  • National Express:  Heathrow T 5

  • Piccadilly Line:  Heathrow T 5

  • 乘飞机

    LONDON GATWICK 达到 38公里 / 23.61 英里

  • 乘飞机

    LONDON HEATHROW 达到 0公里 / 0 英里

  • 乘飞机

    LONDON STANSTEAD 达到 48.28公里 / 30 英里

  • 乘火车

    HEATHROW EXPRESS T5 达到 0.16公里 / 0.1 英里

  • 乘火车

    HEATHROW TERMINAL 5 达到 0公里 / 0 英里

  • 乘火车

    LONDON PADDINGTON 达到 25.26公里 / 15.7 英里

  • 乘火车

    LONDON ST PANCRAS 达到 18.4公里 / 11.43 英里

  • 乘火车

    LONDON WATERLOO 达到 29.93公里 / 18.6 英里

GPS:51.4735, -0.4915

酒店服务

办理登记入住手续 - 从 办理退房手续

概要
  • 停车
  • 餐厅
  • 可供轮椅出入的酒店
  • 无限网络
  • 酒吧
  • 会议室

我们的客房

605 间客房都完美地融合了高端科技和典雅的设计。豪华床具、迷你冰箱、办公区、免费无线网络和隔音窗为您带来时尚的酒店生活体验。酒店设有连通房,是全家在希斯罗的理想下榻之处

您的会议和活动

我们的会议室

  • 会议室数量:55

  • 最大面积:1,309 平方米

  • 最大容量:1300 个人

  • 最大宴会容量:1000 个人

了解更多信息

伦敦希思罗索菲特酒店
的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 4.5/5

45,973 评论

TripAdvisor 评级 4.5/5

15,367 评论

2021 TripAdvisor 卓越认证
卓越奖 2021

Nice Hotel but it has lost its Sparkle

Tripadvisor 评级 4.0/5

Birchdale10 01/12/2021 经 TripAdvisor 认证的评论

Our room was very comfortable and clean which for us is the most important thing. However we paid extra on arrival to use the Club Millesime lounge and it was a huge disappointment. The service was appalling (not enough staff) the canapés were even worse and the room used as the lounge was not particularly nice or comfortable. We have stayed a couple of times at this Sofitel in the past and we remember the lounge as being superb. As always Covid restrictions will be an excuse for the huge downgrading of this facility.

Wonderful to be back!

Tripadvisor 评级 5.0/5

HowardandLiz 01/12/2021 经 TripAdvisor 认证的评论

We normally stay at the Sofitel at least 3 timers per year prior &/or after foreign holidays. Covid has prevented our travels so we decided to stay for a few days and use the hotel as a base to travel into London. What a great success. We were spoilt by all the staff, who without exception are friendly, helpful and very professional. Covid safety precautions were exemplary and we felt extremely safe. We were particularly impressed with the service provided by Debra at Reception, and Bogdan. Fabrizio and Jerryson at Le Vivre Restaurant. Our room was spotless and very comfortable and the food uo to the usual high standard and quality. Well done and grateful thanks to everyone at the Sofitel T5 for a wonderful stay. We will be back soon!

Dear HowardandLiz, We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Your feedback is a true compliment for us. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Yours Sincerely, Ryan Nicholls – General Manager Sofitel London Heathrow

Great hotel and so convenient for terminal 5

Tripadvisor 评级 5.0/5

bfaquinn Business - 29/11/2021 经 TripAdvisor 认证的评论

Efficient check in, very friendly and helpful. Good night sleep before early flight. So convenient for terminal 5, excellent location. I can strongly recommend for a quick overnight stop before a flight from terminal 5.

Dear bfaquinn, We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is especially pleasing to know that our location with direct access to Terminal 5 via a fully covered walkway met all your expectation. Thank you for your recommendation. We hope to see you again in the near future. Yours Sincerely, Ryan Nicholls – General Manager Sofitel London Heathrow

Daytime Stay.

Tripadvisor 评级 5.0/5

J3931HYtrevors 29/11/2021 经 TripAdvisor 认证的评论

Sofitel Heathrow seems to be unique in offering high quality hotel accommodation at the airport. We took a room at the end of a long haul flight (from Australia) as a way of recovering and getting some quality sleep before continuing our journey within the UK. The hotel offers daytime use of rooms for those arriving in the morning, as we did, at a reduced rate which represents good value. Fully satisfied.

Dear J3931HYtrevors, Thank you for taking the time and trouble to share your feedback following your recent stay at the Sofitel London Heathrow. I am very pleased to learn that we offered you an enjoyable experience and relaxing stay after long journey from Australia. As the only luxury hotel in the Heathrow area, we pride ourselves on offering our guests the very best in service and accommodations and I am glad to see that this was reflected during your stay. Thank you for your recommendation. Kind regards, Ryan Nicholls-General Manager Sofitel London Heathrow

Sharing Thanks with Team Sofitel LHR T5

Tripadvisor 评级 5.0/5

ADRIAN N Business - 28/11/2021 经 TripAdvisor 认证的评论

My last international Hotel stay was 14th March, 2020. So you can imagine how pleased I was to be back at my "home away from home" this month at this caring, full-hospitality, professionally-run oasis of a hotel. Sofitel LHR T5 is so far removed from being "an airport hotel", and now re-opened, is gradually returning to the wonderful experience you can have on every visit.

Overnight Stay

Tripadvisor 评级 5.0/5

Inspire437821 22/11/2021 经 TripAdvisor 认证的评论

Excellent overnight stay as always. Best hotel for direct access to Heathrow Terminal 5. It has excellent parking that leads you straight to the hotel reception. Lovely rooms, with great beds. Restaurant was good and food very good too.

Dear Inspire437821, We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service and our location. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Kind regards, Ryan Nicholls-General Manager Sofitel London Heathrow

Excellent hotel

Tripadvisor 评级 5.0/5

LondonWilliam 21/11/2021 经 TripAdvisor 认证的评论

It is my third stay at this outstanding hotel. The hotel is super comfortable and lovely but the outstanding bit is how lovely the staff are. And the Hotel Manager - Onour is a hospitality professional like no other. Thanks for a great 2 night stay

Dear LondonWilliam, Thank you for taking the time to share your recent experience at The Sofitel London Heathrow. We all take great pride in providing our guests with the highest standards of service, therefore I am extremely pleased to see that this was reflected in all your stays. I believe that the way you make people feel says a lot about the business. Onur Hotel Manager is truly passionate about helping customers and creating memorable moments. Thank you for your kind words about Onur he will be thrilled to know he made your stay. Once again I would like to thank you for your kind and heartening feedback. Kind regards, Ryan Nicholls-General Manager Sofitel London Heathrow

Short but excellent stay.

Tripadvisor 评级 5.0/5

chris49_13 18/11/2021 经 TripAdvisor 认证的评论

We only had a short overnight stay before our flight from Heathrow.. From the moment of check-in, all the staff were courteous, efficient and friendly. We were given a room near the lift, as my wife has impaired mobility, which was spotless and very comfortable. We had a very restful night. Next morning, we both had a splendid breakfast, enhanced by the friendly, attentive staff in the breakfast restaurant. Well done Sofitel.

Dear chris49_13 Thank you for your kind review following your recent stay here at Sofitel London Heathrow. It is wonderful to note that you received great service from the moment you checked in. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. As the only luxury hotel in the Heathrow area, we pride ourselves on offering our guests the very best in service and accommodations and I am glad to see that this was reflected during your stay. Thank you for sharing your experience with TripAdvisor community. Yours Sincerely, Ryan Nicholls – General Manager Sofitel London Heathrow

First stay after lockdown

Tripadvisor 评级 4.0/5

PM285644 18/11/2021 经 TripAdvisor 认证的评论

I have stayed at the Sofitel London Heathrow many many times. It is my 'go to' place when traveling internationally. It's an oasis of calm and comfort. So happy to see the hotel reopen. One small point which may seem trivial to some - I requested a glass or small jug of fresh milk with my room service order. I clearly made an error in stating that I wanted it for my tea/coffee. When my room service was delivered , no milk. I was told that I should contact housekeeping for milk for tea and was then shown the standard UHT milk that was provided in the room and again told that I should use that. It wasn't worth the argument and will remember to buy my own supply at M&S next time. Very friendly service from Tea 5 until I asked for the check. The manager could see that I was anxious to leave, and kept his colleague (who had the check in hand talking) - so I had to interrupt and ask for it at the desk. These are very minor complaints, but undermined the reputation for quality service I always enjoy during my stay here. Normally I'd rate 5/5 but this time 4/5 because of service

Overnight stay for early flight

Tripadvisor 评级 5.0/5

richarddavies58 18/11/2021 经 TripAdvisor 认证的评论

I stayed at the hotel for one night prior to an early flight. The hotel is linked to Terminal 5 by a walkway so airport access is easy. I was warmly welcomed as a returning guest by reception who kindly upgraded me to a luxury room on arrival. The room was spacious with a very comfortable bed and beautifully set out bathroom. The room also had a fridge with complimentary water. I enjoyed my stay and was sorry it was so short. On check out I was wished a pleasant journey and was emailed my receipt immediately. I would highly recommend this hotel both for its convenient location and its very comfortable rooms. Thank you sofitel. I hope to return soon

Dear richarddavies58, Thank you for sharing your kind words following your recent stay at Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your recommendation an we cant wait to welcome you again. Yours Sincerely, Ryan Nicholls – General Manager Sofitel London Heathrow

Excellent staff, Comfy rooms and so many improvements

Tripadvisor 评级 5.0/5

Christopher067 16/11/2021 经 TripAdvisor 认证的评论

Airport hotel, but you would hardly know it . Met at the entrance by a reception manager. Help with luggage , rapid check in , ultra clean bedroom, comfy bed and a nice shower. Evening meal good choice , reasonable prices , nicely cooked, we love staying there before any flight which leaves before mid day ---gets the holiday off to a wonderful start

Dear Christopher067, Thank you for taking the time to tell us about your recent experience at the Sofitel London Heathrow. As a return guest we are extremally pleased to know that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I am very glad that we remain your favourite hotel , this is the best compliment we can ask for. Thank you for sharing your experience with us, I am sure that this feedback will serve as an encouragement to all of our staff. Yours Sincerely, Ryan Nicholls – General Manager Sofitel London Heathrow

First time visitor...

Tripadvisor 评级 4.0/5

Ernest Harald C 16/11/2021 经 TripAdvisor 认证的评论

Incredible location if you are due to travel from T5 specifically as yo can walk to arrivals and departures or even catch a lift - so convenient. Appreciated my upgrade with views of aircraft movements as I had pre requested. Breakfast quality was fabulous, everything fresh, hot and a big plus, a squeeze your own fresh orange machine. Hotel is dated and needs a lot of money to get rid of the 'brown wood' which is a thing of the past. Would I stay again? I've already made two more bookings!

Dear Ernest Haralrd C, Thank you for sharing your feedback following your recent stay at Sofitel London Heathrow. We pride ourselves in being the most convenient hotel around Heathrow. Being directly connected to Terminal 5 at Heathrow Airport means we are only a short walk away from the terminal building. I am very glad that we met your expectations and we provided a room according to your wishes. Our ambassadors make every effort to meet the needs of our guests. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Kind regards Ryan Nicholls – General Manager Sofitel London Heathrow

No Featherbed???

Tripadvisor 评级 3.0/5

Danali1 10/11/2021 经 TripAdvisor 认证的评论

Stayed at many Sofitel’s and I can’t remember one without the featherbed and the bedding they sell on their website. I even have one at home so used to them it spoiled my sleep. Good bar service but the menu for snacks finishes at 630pm now so if you don’t want a big meal you can’t chose the light or small bites options after 630pm..

Dear Mr. Danali1, Thank you for taking the time to share your experience at the Sofitel London Heathrow with us. I am sorry that the experience did not meet your expectations. I am concerned to read your comment about our beds. Please be aware that each of our bedrooms has the Sofitel bed that complies with Accor Brand Standards. Our beds are covered with feather toppers, a feather duvet and 4 feather pillows in line with brand`s expectation. We do offer other options on request where required so I hope we have not mixed things up on this occasion and please accept my sincere apologies if we have not provided you with the normal Sofitel ‘My Bed experience’. It does however please us that you have one of our beds at your home, it’s a real compliment. We generally receive wonderful compliments on our Sofitel 'MyBed' and it will be my priority to investigate your comments and see where we have failed on this occasion. I would be very grateful if you could contact Urszula our Quality & Brand Manager on H6214-QM@sofitel.com with your details so that we can further investigate your comment and come back to you. Thank you for sharing your concerns and we hope you will give us the opportunity to serve you better in the near future. Kind regards, Ryan Nicholls-General Manager Sofitel London Heathrow

Not up to Sofitel standards

Tripadvisor 评级 1.0/5

Carole C 07/11/2021 经 TripAdvisor 认证的评论

This hotel is a mess. It is outdated and run down. The staff is nonexistent. No one answers their phones from front desk to housekeeping. The accommodations are dark and have damaged furniture. The robes and blankets are brown and need replaced.the food was scarce and of poor quality. I was truly shocked that Sofitel would put their name on this property. It will make me think twice before ever booking one of their hotels again.

Dear Carole C, Thank you for taking the time to share your recent experience. I must admit that I am deeply concerned and disappointed by your review as this does not reflect the usual standard of service which we aim to provide here. Our priority is to ensure that all guests whether travelling on business or leisure can enjoy a relaxed stay prior to their onward journey and I am sorry that we let you down on this occasion. Please rest assured as I will personally share your feedback with our ambassadors. As Trip Advisor is anonymous, I would be most grateful if you could contact us with your details so that we may further investigate this incident and to ensure that we do not repeat the same mistakes again. You may contact Urszula Quality & Brand Manager directly on H6214-QM@sofitel.com I sincerely hope that we may welcome you back in the future and to resolve your concerns. Thank you in advance. Kind regards, Ryan Nicholls – General Manager Sofitel London Heathrow

位置便利

客户意见评级 5.0/5

Lesly 单人住宿 - 05/11/2021 所有已确认评论

去T5非常方便。酒店环境也很棒

尊敬的 Liu H.: 感谢惠赐有关下榻 Sofitel London Heathrow 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Urszula Jastrzebska Quality & Brand Manager H6…

Lovely quiet restful room, walking distance to T5

Tripadvisor 评级 5.0/5

doormouse2 Business - 05/11/2021 经 TripAdvisor 认证的评论

I chose the Sofitel due to its proximity to Terminal 5. I was delighted with my spacious room on the sixth floor which was incredibly quiet so I had a good nights sleep before my flight. It was great not to have to worry about getting to the terminal on time as it was only a short covered walkway from Hotel to terminal. I would definitely stay again.

To the rescue

Tripadvisor 评级 5.0/5

paulteagle 02/11/2021 经 TripAdvisor 认证的评论

My wife and i would like to praise your reception staff for helping when our car battery failed on our departure last Thursday 28th October. Sorry we can not remember their names but one was on the desk and the other helps with luggage.To the second thankyou for the push.

Dear paulteagle, Thank you for sharing your experience with TriAdvisor community. I am very pleased and pound of our ambassadors. I am very glad that we were able to help you during this stressful situation. One of our main priorities is to help our guests, so it is a delight to read of your most recent experience. We love seeing our ambassadors being recognised and I know that the team will be thrilled to see your feedback. I would like to thank you for your kind and wonderful feedback and we look forward to welcoming you back for another stay very soon. Yours Sincerely, Ryan Nicholls – General Manager Sofitel London Heathrow

Two Stays at Sofitel T5 October 2021

Tripadvisor 评级 5.0/5

mjadoyle 30/10/2021 经 TripAdvisor 认证的评论

We stayed overnight at the Sofitel T5 on September 30th, and October 26th this year, and I have to say that the service level was far above excellent, all of the staff were polite and courteous, and extremely helpful. The reception staff in particular went above and beyond our expectations and were both efficient and thorough in all the processes that were required both at check in, and departure. We enjoyed the experience in Club Millesime, where we could not fault the attentiveness and service from the staff, this was equally so in the Sphere bar, where we again received prompt and courteous attention from all the staff. We had both breakfast and evening meals in Vivre, the quality of the food was absolutely wonderful, and again the service staff worked hard to maintain and exceed the high standards of the hotel. We all enjoyed our stay at the hotel, and in conclusion, I would like to pay our compliments to all of the staff and managers at Sofitel, they are what makes this hotel a truly great establishment, and we are looking forward to our next stay with you, assured that this level of customer satisfaction will be maintained and superseded in the future. Thank you all for a truly wonderful stay at your hotel.

Dear mjadoyle, Thank you for leaving such a wonderful review. Its been a real pleasure to welcome you and I am glad that we were able to help you during your stay at Sofitel London Heathrow . Hospitality its not only about the facilities but mainly about the customer service . Both myself and the team are truly passionate about helping customers and creating memorable moments. One of our main priorities is to make our guests feel special , therefore we go above and beyond to deliver this. We are proud to have a lot of regular guests in Sofitel London Heathrow, and the relationships we have created with them over the years. We are delighted to know that you become one of them. Thank you for your kind words about our ambassadors, they will be thrilled to know they made your stay .Each of them is a true gem in our team. Once again I would like to thank you for your kind and heartening feedback. I am certain it will be an encouragement to all of our team members. Yours Sincerely, Ryan Nicholls – General Manager Sofitel London Heathrow

Perfect stay

Tripadvisor 评级 5.0/5

stevo1965 27/10/2021 经 TripAdvisor 认证的评论

Upon arrival was greeted aartee who very professional and had us swiftly checked in and up to our rooms, aartee had remembered my name which is always a nice touch, stayed in the opera suite room 3618 great view to watch the planes come and go, used the restaurant food was first class and reasonably priced cod and chips is a must,

Dear stevo1965, Thank you for your kind review following your recent stay here at Sofitel London Heathrow. It is wonderful to note that you were able to take full advantage of our highlighted facilities, which met your expectations. Thank you for your kind words about Aartee, she will be thrilled to know they made your stay .She is a true gem in our team. Once again I would like to thank you for your kind and heartenig feedback. I am certain it will be an encouragement to all of our team members. Yours Sincerely, Ryan Nicholls – General Manager Sofitel London Heathrow

Great hotel with excellent service

Tripadvisor 评级 5.0/5

PhilR91335 27/10/2021 经 TripAdvisor 认证的评论

This was the perfect choice for our last night in the uk. There’s a covered walkway that takes you right inside Heathrow Airport which made for a stress free morning. The room was perfect and the service from every staff member we met was five star. We will definitely stay here again.

Dear PhilR91335, Thank you for your kind review following your recent stay here at Sofitel London Heathrow. It is wonderful to note that you were able to take full advantage of our highlighted facilities, which met your expectations. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Ryan Nicholls – General Manager Sofitel London Heathrow

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