伦敦希思罗索菲特酒店 5 星

客户意见评级 4.5/5 42,637 评论

伦敦希思罗索菲特酒店
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酒店其他优惠

  • 连通世界的通道

  • 高街定制时装集会和活动

  • 在豪华环境中恢复精神,焕发活力

  • Located next to London Heathrow Airport

  • 45 meeting rooms on-site, ideal for business guests

酒店及周边服务

从 14h00 办理登记入住手续

从 12h00 办理退房手续

付费服务

服务和实用信息
  • 网上办理入住手续
  • WIFI/互联网连接
  • 泊车付费服务
  • 残疾人士的便利设施
  • 全禁烟宾馆
  • 使用空调
  • 酒店使用的语言
  • 接待处全天候开放
  • 提前入住/延迟退房付费服务
  • 干洗/熨烫付费服务
  • 精品店/购物
  • 行李员
  • 礼宾服务
餐饮
  • 早餐
  • 3 餐厅
  • 2 酒吧
  • 客房服务
休闲和活动
  • 健美中心
  • 护理
商务服务
  • 55 会议室
  • 配有客服人员的商务中心
  • 提供复印/打印服务
信息短信

酒店位置

伦敦希思罗索菲特酒店

Terminal 5
London Heathrow Airport
TW6 2GD
伦敦
英国

电话: +442087577777

传真: (+44)20/87577701

从 14h00 办理登记入住手续

从 12h00 办理退房手续

  • National Express :  Heathrow T 5

  • Piccadilly Line :  Heathrow T 5

  • 乘飞机

    LONDON GATWICK 达到 38公里 / 23.61 英里

  • 乘飞机

    LONDON HEATHROW 达到 0公里 / 0 英里

  • 乘飞机

    LONDON STANSTEAD 达到 48.28公里 / 30 英里

  • 乘火车

    HEATHROW EXPRESS T5 达到 0.16公里 / 0.1 英里

  • 乘火车

    HEATHROW TERMINAL 5 达到 0公里 / 0 英里

  • 乘火车

    LONDON PADDINGTON 达到 25.26公里 / 15.7 英里

  • 乘火车

    LONDON ST PANCRAS 达到 18.4公里 / 11.43 英里

  • 乘火车

    LONDON WATERLOO 达到 29.93公里 / 18.6 英里

GPS :51.4735, -0.4915

我们的客房

605 间客房都完美地融合了高端科技和典雅的设计。豪华床具、迷你冰箱、办公区、免费无线网络和隔音窗为您带来时尚的酒店生活体验。酒店设有连通房,是全家在希斯罗的理想下榻之处

经典房,配备 1 张大床

无障碍房间
  • 最多人数: 3
  • 面积: 从 26 / 280 sq ft
  • 客房内的无线网络
  • 高速网络
  • 咖啡/茶器具
  • 直拨电话
  • 迷你酒吧

经典房,配备 2 张单人床

无障碍房间
  • 最多人数: 3
  • 面积: 从 26 / 280 sq ft
  • 客房内的无线网络
  • 高速网络
  • 咖啡/茶器具
  • 直拨电话
  • 迷你酒吧

高级房,特大床

无障碍房间
  • 最多人数: 3
  • 面积: 从 28 / 301 sq ft
  • 客房内的无线网络
  • 高速网络
  • 咖啡/茶器具
  • 直拨电话
  • 迷你酒吧

高级房,配备 2 张单人床

无障碍房间
  • 最多人数: 2
  • 面积: 从 28 / 301 sq ft
  • 客房内的无线网络
  • 高速网络
  • 咖啡/茶器具
  • 直拨电话
  • 迷你酒吧

豪华房,配备 1 张特大床

  • 最多人数: 3
  • 面积: 从 32 / 344 sq ft

豪华双床房,配备 2 张单人床

  • 最多人数: 2
  • 面积: 从 32 / 344 sq ft

无障碍经典房,配备大床和步入式淋浴间

无障碍房间
  • 最多人数: 2
  • 面积: 从 26 / 280 sq ft

无障碍高级房,配备特大床和浴缸

无障碍房间
  • 最多人数: 2
  • 面积: 从 28 / 301 sq ft

豪华俱乐部客房,可使用索菲特俱乐部,配备 1 张特大床

无障碍房间
  • 最多人数: 3
  • 面积: 从 32 / 344 sq ft
  • 客房内的无线网络
  • 高速网络
  • 咖啡/茶器具
  • 直拨电话
  • 迷你酒吧
客房

酒店餐厅和酒吧

LA BELLE EPOQUE

美食类型: 法式

Experience Gourmet French cuisine with an Asian twist at the 3 AA Rosette awarded fine-dining restaurant. Express lunches, private dining and a Chef's Table are available.

午餐

12:00 - 14:30

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

晚餐

18:00 - 22:00

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

VIVRE - L'EXPERIENCE DES SAVEURS

美食类型: 主题菜式

This innovative Heathrow restaurant's open kitchen is like a theatre of international cuisine, with a deli and hot wok, grill, pizza and dessert stations. Dine al fresco on seasonal meat, fish and vegetarian dishes, with a glass of beer or fine wine.

晚餐

17:30 - 22:30

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

TEA 5

美食类型: 咖啡厅

Settle into a sofa at the Tea Salon and select from 31 teas from around the world. Ideal for an informal meeting or quiet break from Heathrow, the tea salon is open all day, every day for coffees, cold drinks, light meals and homemade pastries.

午餐

07:00 - 19:00

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

晚餐

08:00 - 18:00

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

LA BAR PARISIEN

非合约照片

Le Bar Parisien 酒吧诚邀您来此体验巴黎的奢华、魅力和乐趣。这里提供别致的酒吧体验,你可在此品尝经典和时尚鸡尾酒、大量各式杜松子酒以及独一无二的精选葡萄酒和香槟。

午餐

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

晚餐

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

SPHERE BAR & LOUNGE

非合约照片

抢眼的冰岛装饰和壁炉给这间伦敦希斯罗广受欢迎的酒廊吧带来了更多的活力。酒吧提供体育赛事电视直播,期间供应鸡尾酒、葡萄酒、生啤、小吃以及酒馆风味美食。

晚餐

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

您的会议和活动

我们的会议室

  • 会议室数量:55

  • 最大面积:1,309 平方米

  • 最大容量:1,300 个人

  • 最大宴会容量:1,000 个人

了解更多信息


伦敦希思罗索菲特酒店 的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 4.5/5

42,637 评论

住得不错

客户意见评级 4.5/5

Sundunping 家庭住宿 - 10/02/2020 所有已确认评论

干净、舒适,早餐丰富!

尊敬的 Dunping S.: 感谢惠赐有关下榻 Sofitel London Heathrow 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Svetlana Arnaut Guest Relations

值得第二次选择

客户意见评级 4.5/5

Frank 家庭住宿 - 01/01/2020 所有已确认评论

非常好,非常方便!度过了一个非常美丽的夜晚!

Dear Mr Y., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique stay with us. Sincerely, Sara Crasto - Guest Relations

坐落在机场里,对于转机的人非常方便!

客户意见评级 4.5/5

Keyu M. 情侣住宿 - 10/10/2019 所有已确认评论

软件硬件都不错,位置离机场最近,方便过夜转机

Dear Mrs M., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to note that you had an excellent stay and enjoyed your visit at our hotel. We are also glad to read that you found our location particularly convenient. Thank you for your kind feedback, and we hope to see you again soon for another magnifique stay with us. Sincerely, Sara Crasto - Guest Relations

非常好

客户意见评级 4.5/5

Cheney 情侣住宿 - 08/10/2019 所有已确认评论

房间很大,酒店内部餐厅的东西也很美味

Dear Mr. C., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. We are glad to read that you particularly enjoyed your room and our restaurant. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sara Crasto - Guest Relations

能提供充满笑容的快捷服务

客户意见评级 4.5/5

Hugo 家庭住宿 - 03/09/2019 所有已确认评论

服务人员态度亲切 停车场车位充足 早餐品种较丰富 房间整洁安静 行政酒廊晚餐较为多人,经常没有足够座位

Dear Mr. D., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had a great stay with us and that you our ambassadors friendly, helpful and that you enjoyed our breakfast. We would like to thank you as well for your comments regarding the lounge as it presents us the opportunity to improve our service offerings. We hope to welcome you back Sofitel London Heathrow. Kindest regards, Raquel Nogueira Guest relations Manager
客户意见评级 4.5/5

匿名 单人住宿 - 27/06/2019 所有已确认评论

卫生状况不满意,卫生纸拉出来居然还一层灰,浴室排风口上都是灰尘,洗漱用品不是爱马仕,很失望

Dear Ms. L., Thank you for sharing your review. First and foremost please accept my apologies as I was disappointed to read that your experience on your last visit did not meet your expectations. We appreciate your observations and feedback as it presents us the chance to rectify our mistakes and we hope to welcome you back in the future for a better experience. Kind Regards, Sara Crasto Guest Relations

我是第二次入住Sofitel London Heathrow 酒店,她依然是那样好。

客户意见评级 4.5/5

王. 情侣住宿 - 26/06/2019 所有已确认评论

我在酒店 Sixt 租车台办理了租车手续,我感动非常方便。 酒店设施很好,夜里十分安静,一点听不到飞机的噪音。 早餐非常难丰富,服务很周到,还有亚洲人喜欢的食物。

Dear Mr W., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jane Steele Quality & Brand Manager H6…
客户意见评级 4.5/5

匿名 朋友住宿 - 29/05/2019 所有已确认评论

房间干净整洁,酒店餐厅的食物也很好吃

Dear Mr X., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siobhan Mullan Guest Relations

整体体验很不错的酒店,值得入住

客户意见评级 4.5/5

B 家庭住宿 - 03/04/2019 所有已确认评论

1、房间宽敞整洁,安静,设计现代,卫生干净;2、在办理入住询问早餐时,前台并没有直接告知通用的人均17.5磅的自助早餐餐厅,而是推荐了一个房间45磅的行政酒廊,而所谓的含下午茶,下午茶除了一点饼干,并没有什么食物可取用;(但是退房时跟前台说明了,前台也给予了退款);3、入住时提出安排高楼层,但前台未告知高楼层需要加收45英镑,在退房账单上显示有房间升级费用,后经BOOKING介入给予了退款。

Dear Ms F., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jane Perie Quality & Brand Manager H6…

乾淨舒適的住宿

客户意见评级 4.5/5

Linliying 单人住宿 - 02/03/2019 所有已确认评论

酒店位置理想,房間舒適,工作人員親切有效率

Dear Ms Y., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jane Perie Quality & Brand Manager H6…

舒适且便捷

客户意见评级 4.5/5

单人住宿 - 15/12/2018 所有已确认评论

服务非常好,协助我预约了次日的用车。房间非常棒,设施也很好

Dear Mr. Z., Thank you very much for taking the time to review your stay with us. I am very delighted to read that you enjoyed your stay with us and we do hope to see you in a near future. Kindest regards, Raquel Nogueira Guest Relations Manager

感觉方便。

客户意见评级 4.5/5

F. 家庭住宿 - 07/12/2018 所有已确认评论

机场快线下来后,找酒店位置遇到了一些麻烦。入住后整体感觉不错,双人间的床略小了一点,窗子不能打开通风有点遗憾。

Dear Mr F., Thank you for taking the time to share your feedback and for choosing our hotel. I am pleased to learn that you enjoyed your overall stay with us. We do have a range of room types for guests to choose from, your bedroom was booked as a Classic Queen with a queen bed, the next category of Superior King has a larger bed. We are also unable to open windows in our hotel due to the proximity to the runway. I can assure you that any air coming through windows would not be fresh and we do not want to make any of our guests uncomfortable from inhaling aeroplane fumes. Thank you again and we hope to welcome you back in the future. Sincerely, Jane Perie Quality & Brand Manager H6…

第一次没感受会员的待遇

客户意见评级 4.5/5

C. Y. 商务住宿 - 27/09/2018 所有已确认评论

第一次没感受会员的待遇

Dear Mr C., Thank you for taking the time to tell us about your experience at the Sofitel London Heathrow. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel London Heathrow, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Siobhan Mullan Guest Relations

总体感觉良好

客户意见评级 4.5/5

Shanghaiman 单人住宿 - 08/09/2018 所有已确认评论

内部设施不错,机场内部非常方便。

Dear Mr. H., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. I am pleased to learn you had a nice stay with us and all our facilities have met your expectations. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Mr. H., thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nora Bahram Guest Relations Sofitel London Heathrow

位置最好的酒店

客户意见评级 4.5/5

匿名 家庭住宿 - 04/09/2018 所有已确认评论

离T5航站楼最近可以步行到达,很安静很舒服的酒店

Dear Ms S., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Clifford Coutinho Guest Relations Executive

舒適溫馨

客户意见评级 4.5/5

Lu 朋友住宿 - 21/08/2018 所有已确认评论

房間非常大,擺設舒適簡單,會再選擇入住。

Dear Ms Han L., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Clifford Coutinho Guest Relations Executive

如果在希思罗机场转机,Sofitel是最好的选择

客户意见评级 4.5/5

匿名 家庭住宿 - 18/08/2018 所有已确认评论

T5有专门的通道直达酒店,房间大,床也非常舒适,环境安静,我们在转机空隙得到了很好的休息。酒店服务也很到位,入住,结账手续都非常快捷,顺畅。

Dear Jing L., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. I am very pleased to read that you found your check - in and checkout process to be efficient. Also that our location was convenient for you directly located at Heathrow Terminal 5. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nerissa Baracho Guest Relations Executive

服务很好

客户意见评级 4.5/5

Elaine W. 家庭住宿 - 10/06/2018 所有已确认评论

除了床有点太软 加床不太好以外 其他都不错

Dear Wing Mun W., Thank you for taking the time to tell us about your experience at the Sofitel London Heathrow. I am sorry that the bed was a bit soft; please allow me to express my sincerest apologies. I have escalated your feedback to our Housekeeping Manager.At Sofitel Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Clifford Coutinho Guest Relations Executive

非常好的地点

客户意见评级 4.5/5

山. 家庭住宿 - 08/06/2018 所有已确认评论

酒店就在航站楼对面,非常方便天天赶飞机。

尊敬的 Lan Q.: 感谢惠赐有关下榻 Sofitel London Heathrow 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Siobhan Mullan Guest Relations

东西丢失

客户意见评级 4.5/5

L. 商务住宿 - 27/02/2018 所有已确认评论

checkout时电动牙刷忘记在洗手间,打电话过去说第二天给我电话,然后就一直没有联系。打电话过去各种推诿,这么简单的事情,一直没有解决。唉。

Dear Junwei L., Thank you for taking the time to tell us about your experience at the Sofitel London Heathrow. I am sorry that you had to call 5 times to get through to Housekeeping to ask about your left behind Toothbrush; please allow me to express my sincerest apologies. I have escalated your feedback to the concerned Managers, who will investigate and take necessary action. My colleague from housekeeping has informed me that she has emailed you directly regarding the Toothbrush. At Sofitel Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Clifford Coutinho Guest Relations Executive
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