宜必思快捷伦敦希斯罗机场中心酒店 3 星

客户意见评级 (ALL 评级) 4.1/5 668 评论

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宜必思快捷伦敦希斯罗机场中心酒店 - Image 1
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700 Bath Road, Hertz House, Cranford, TW5 9TW 豪恩斯洛, 英国

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酒店其他优惠

  • 希思罗酒店提供热自助早餐、酒吧和餐饮服务

  • 酒店提供收费停车场，配备视频监控

  • 提供 4 天、8 天和 15 天的停车、住宿加航班套餐

  • 靠近公共交通，提供现代化隔音客房和免费无线网络

  • 酒店提供往返希思罗机场 2 号和 3 号航站楼的穿梭巴士服务

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酒店位置

宜必思快捷伦敦希斯罗机场中心酒店

700 Bath Road, Hertz House, Cranford
TW5 9TW 豪恩斯洛
英国

GPS:51.478954, -0.409147

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酒店服务

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酒店内
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 100% 无烟酒店

Restaurant

我们的餐厅菜单供应丰富多样的健康美食，汇聚全球风味，可让您在忙碌一天后，尽情享用美味佳肴。餐厅内设有落地窗，白天光线明亮，夜晚则温馨惬意，氛围轻松愉悦。

我们的客人评论

我们的客人评论

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ALL 评级  4.1/5  668 评论

TripAdvisor 评级  3.9/5  3,039 评论

Noisy but good hotel

Tripadvisor 评级 4.0/5

Madison M 经 TripAdvisor 认证的评论

Very large room for one night. Clean room. Large hotel so it gets noisy. The air system or something in the ceiling was making constant clicking noise so can be rather annoying but not a huge deal. Breakfast was almost $20 which is expensive. Airport shuttle that is $9 so not bad.

Beware of parking scam!

Tripadvisor 评级 1.0/5

David T Friends getaway - 经 TripAdvisor 认证的评论

Beware of the parking scam. This hotel is badly organised and has a third party parking company running the car park. I visited in August 2024 and I'm still getting threatening letters to pay hundreds of pounds for parking. Apparently, you need to pay for parking immediately, or you will receive a fine. This is not possible when checking in at busy times as the reception is chaos, big ques, and rude, untrained staff. Please pay a few extra pounds to stay somewhere else + the area is dodgy, with lots of men hanging around the hotel all night

Dear David, Thank you for taking the time to share your experience, and I’m truly sorry to hear about the distress you've encountered following your stay with us. We understand how frustrating and upsetting parking fines can be, especially when you're simply trying to enjoy your trip. Our car park is indeed managed by a third-party provider, and while there are signs throughout the premises advising guests to register their vehicles upon arrival, we recognize that during busy times, this process may not be as smooth as it should be. We sincerely apologize for any confusion or delays you experienced at reception. We are currently reviewing our check-in procedures to improve efficiency during peak times and ensure that all guests are clearly informed about parking requirements right away. We're also very sorry to hear that you felt uncomfortable with the surroundings. Guest safety and comfort are extremely important to us, and your feedback has been noted for further review and action. If you are still receiving letters from the parking company, please feel free to reach out directly to the hotel with your reservation details, and we will do our best to assist in communicating with the provider. Thank you again for your feedback, and we do hope you’ll consider giving us another opportunity in the future. Kind Regards, Winnie Noronha, Front Office Manager

Basic quality for the price

Tripadvisor 评级 3.0/5

Traveller20333 经 TripAdvisor 认证的评论

Had to stay here due to the Heathrow fire due to the inflated prices due to hotels cashing in through greed on people's misery! The bedroom was fine, creaky and you could hear noise from other rooms and the corridor easily but fortunately other guests settled down quite early and I got a good night sleep as the bed was comfortable. Bathroom was small but did the job however the fan couldn't be switched off and the noise was annoying. Very basic rooms, was clearly a Travelodge before based on the fixtures and fittings. Reception staff were friendly during check in and explained the hotel facilities. I did not dine here so can not comment. I echo other reviewers comments about there being people hanging around on the ground floor, it made it feel quite sketchy so I wouldn't return as they need to manage that better and upgrade the rooms a bit.

Dear Traveller20333, Thank you for taking the time to share your feedback. We're truly sorry to hear that your stay with us was under less-than-ideal circumstances, and we understand how stressful that situation must have been. We’re glad to know you found the bed comfortable and that you had a good night’s rest, and we appreciate your kind words about our reception team — we’ll be sure to pass those along. We regret that the noise from the fan and surrounding areas impacted your comfort. We encourage all our guests to let us know of any issues during their stay so we can do our best to provide a prompt solution. Regarding the atmosphere in the public areas, your comments have been noted, and we’re actively working to ensure all guests feel safe and comfortable throughout the property. As for the room furnishings, we are exploring updates to improve the overall guest experience. Thank you again for your review and insights. We hope to have the opportunity to welcome you back under better circumstances in the future. Kind Regards, Winnie Noronha, Front Office Manager

Managers Need to Learn Zero Tolerance Against Noise.

Tripadvisor 评级 1.0/5

nicolasjuhap 经 TripAdvisor 认证的评论

Nicolas Hämäläinen ( Guest) 2 hours ago on Google I had complained about noise on Wednesday 12th March in the evening in which l found was a group who had just checked-in which was the excuse made for the noise it was still going on a hour later so l went down a second time to make a complaint where l was presented with a manager who's name was Vaisakh who said he couldn't do anything about it even after the 10pm curfew which was very bizarre after this l said , if l hear noise after 10pm from the noisy teenagers I would call the police he then immediately said "oh if you do that then I would have to leave the hotel" which again was bizzare after saying this he offered me a 1st floor room which I initially "ACCEPTED THE SOLUTION "but l wanted to wait and see if the noisy teenagers would be quiet after 10pm which they did but not until 10:30pm so l decided not to return back to reception to take 1st room floor. I DON'T CALL THAT NOT ACCEPTING A SOLUTION! 🤔 "Just to clarify these are teenagers not far from being adults that were making noise" However the noise continued at 2:30am "Thursday 13th March by the same lot of teenagers above my room again from that time l didn't get no sleep l decided not to report it as a excuse would of been made and l would of been asked to leave the hotel if l complained again l don't call that dealing with noise at all l decided to go out that same Thursday at 9:00pm until 10:15pm to get away from the noise on my return the noise was still going on so l waited longer about a hour before deciding to get ready for bed in which it was 11:30pm by then the noise was still continuing l ended up getting 4 hours sleep. On Friday 14th March in the morning l decided to go to reception in attempt to get some justice for the noise a young lady in a hijab and glasses was more than willing to put a solution to the noise as she agreed a solution with me that l would move from room 539 to room 454 "if l liked it" or she would try get a higher floor but away from the noisy teenagers so l could finally get some sleep without no noise l ended up not accepting room 454 as it smelt strongly of sewage it was then agreed between lady and myself that l would wait until the afternoon for me to move from 539 however, on my return on the Friday afternoon I was presented by a different lady named "Winnie Noronha" a front desk manager who started speaking arrogantly rude ACCUSING ME OF NOT ACCEPTING SOLUTIONS which she is totally delusional about as l had already agreed a solution with the lady wearing the hijab and glasses so again "I DON'T CALL THAT ME NOT ACCEPTING SOLUTIONS FOR THE SECOND TIME" 🤔 Winnie went on to say that l was the only one complaining well that is because the noise was above my room and nobody elses so "BIG DIFFRENCE" she continued with justifications for the noise but she couldn't take criticism about getting involved in the noise issue especially "WHEN A SOLUTION WAS ALREADY AGREED " between the lady in hijab and myself. I wasn't talking to a sincere front desk manager l was talking to a "hypocritical manipulating bully" who lacks doing her job in the appropriate manner and attitude which shows how uneducated she is telling single occupants to go elsewhere when they complain about noise from groups a clown definitely gave her this job she shouldn't be in working in a hotel as "Winnie Noronha" doesn't know the definition of zero tolerance against noise. So basically if l am with a group at Ibis Budget Heathrow l am allowed to keep guests up no matter what time at the Ibis Budget Heathrow? Wow! As that is what Winnie practically stated to me so if you are a single occupant you can't complain about groups or you will be told to go to another hotel or if you make noise and keep the groups up quite hypocritical and outrageous. Be careful of what you say or you will be banned from making from staying here I know l won't get a response to my review as the hotel can't take criticism about noise they hadn't like my previous review well don't give me a reason to be critical and leave a bad review simple! AVOID! if you want peace and quiet!

Dear Mr Hämäläinen, Thank you for taking the time to provide your detailed review. I am truly sorry to hear that your stay was impacted by ongoing noise disturbances and that you felt your concerns were not appropriately addressed by the team. We understand that a peaceful environment is essential for all guests, and we do take our quiet hours seriously. While we strive to manage group bookings with care, situations can occasionally arise where noise levels fall below expectations. I’m sorry that this was the case during your stay. I also regret that communication with members of our team left you feeling dismissed. It is never our intention to make any guest feel unheard or unsupported. I appreciate you mentioning the colleague who worked with you to find a suitable room – I’m glad her efforts stood out, even if the outcome did not resolve the issue entirely. Please be assured that we are reviewing this situation internally with the team involved, to reinforce the importance of consistent communication, respectful engagement, and handling of guest concerns with professionalism and empathy. Your feedback has also prompted us to revisit how we manage late-night group noise and how we communicate available solutions more clearly in real time. While it’s disappointing to know your experience led you to feel so let down, I thank you for your honesty. Should you consider returning in the future, I would be happy to oversee your booking personally to ensure a more comfortable stay. Kind regards, B Vila Verde Assistant General Manager

Could be much better

Tripadvisor 评级 1.0/5

Keyvan H 经 TripAdvisor 认证的评论

Just here in a standard double room On the 5th floor. Fee things to note, the room was nice very clea, however, as soon as you step in to the 5th floor it just stinks, and it’s not a nice smell. Secondly the room is stayed in the flat screen tv was not working, as soon as I I checked in, I went to reception and I thought maybe the remote has died, however the girl at reception tried it on the tv in reception and it worked. The only thing I can persume is that the actual TV itself is not working. (Checked all the wiring at the back) She then stated to me, that there’s no maintenance at night, however she’ll get it sorted in the morning. So I left early morning the next day for work, I once again reminded them to send someone as I’m out the room till late evening. The lady at the reception took my room Number down and said she’ll send someone. I come back in the evening at around 10PM and before I go up to the room, I asked at reception whether the TV in my room was fixed or no. And she wasn’t sure, she stated that most likely yes someone has been. No one went to check, as it still was not working. Regardless if this a budget hotel or no, I paired for a service and the necessities that come With the room I.e tv should all be working! So overall a terrible stay. This hotel is also branded as iBis, but it’s a ex Travelodge.

Dear Keyvan, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Regarding the issue with the TV, we regret the miscommunication and the delay in addressing the matter. We understand how frustrating this must have been and we will be reviewing our internal processes to ensure that such issues are handled more efficiently in the future. As for the smell on the 5th floor, we were not made aware of this during your stay. Had we known, we would have been happy to offer you an alternative room or investigate the issue immediately. We always encourage our guests to inform reception of any concerns so we can resolve them promptly. We truly appreciate your feedback as it helps us improve our services. If you decide to stay with us again, please reach out to us directly and we will do our best to ensure a more pleasant experience. Kind Regards, Winnie Noronha, Front Office Manager

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其他网络用户评价我们的酒店

  • 2,044 评论 8.7/10 位置
  • 2,593 评论 6.7/10 房间
  • 2,157 评论 7.9/10 服务
  • 55 评论 8.2/10 上网
  • 1,327 评论 7/10 清洁度
  • 983 评论 7.4/10 性价比
  • 851 评论 2.7/10 设施
  • 645 评论 7/10 早餐

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