Mercure Kakadu Crocodile Hotel 3.5 stars

Dear Samantha, Thank you for taking the time to share your feedback following your recent stay with us. I sincerely apologise for the disruption caused by the power outage during your visit. We understand how disappointing and inconvenient it must have been to be without internet, in-room entertainment, and other expected services. This is certainly not the experience we aim to provide. We also appreciate your comments regarding the condition of the restaurant furniture and overall presentation. Your feedback has been shared with our management team as we continue to review and improve our facilities. While we are pleased to hear that you enjoyed the food, we are very sorry that the overall experience did not reflect the value you expected. Please know that your concerns are taken seriously, and we are committed to making improvements. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and provide you with a much better experience. Sincerely, Carinne Mercure Kakadu Crocodile Hotel

Dear Chongyany, Thank you for taking the time to share your experience following your recent stay with us. We are delighted to hear that you found our team friendly and helpful throughout your visit. Your special recognition of Blue, our Night Manager, is truly appreciated. Going above and beyond to assist guests is exactly the level of service we strive to deliver, and it is wonderful to know his efforts made such a positive impact during what must have been a stressful situation. I will be sure to personally share your kind words with Blue and the wider team. Feedback like yours is incredibly meaningful and serves as great encouragement. Thank you again for your thoughtful comments. We hope to have the pleasure of welcoming you back again in the future. Sincerely, Carinne Mercure Kakadu Crocodile Hotel

Dear Morgan, Thank you for your fantastic feedback following your recent stay with us. We are delighted to hear that you enjoyed the excellent service, your beautiful room, and the food during your visit. Your kind words are truly appreciated and will be shared with our team, who take great pride in delivering memorable experiences for our guests. Thank you and look forward to welcoming you back again soon. Sincerely, Carinne Mercure Kakadu Crocodile Hotel

Dear Mike, Thank you for your feedback words and for your continued support of The Croc. We are always delighted to welcome you back, and it means a great deal to us that you feel so comfortable and well received during your stays. We also truly appreciate your understanding during your most recent visit, particularly given the challenging circumstances with the flooding in Katherine. We’re pleased that our team was able to provide the flexibility you needed at the time. Supporting our guests, especially during unexpected situations, is something we are strongly committed to. Thank you again for your loyalty. We look forward to welcoming you back again soon. Sincerely, Carinne Mercure Kakadu Crocodile Hotel

Dear Felicia, Thank you very much for taking the time to share such a thoughtful and nice review of your recent stay at Mercure Kakadu Crocodile Hotel We are delighted to hear that you had an enjoyable and relaxing experience with us. It is wonderful to know that you found the room comfortable and appreciated the in-room coffee pod machine. We are also pleased that our location was convenient for exploring the nearby fuel station, Arts and Culture Centre, and local supermarket. Your kind comments about the art collection throughout the property are especially appreciated. Showcasing local artwork and culture is something we are very proud of, and it’s lovely to hear that you enjoyed viewing it during your stay. We are also thrilled that you enjoyed your dining experiences with us. It’s great to know the crocodile dish, pizza, and fresh salad stood out at dinner, and that the breakfast buffet — particularly the fresh juicer — added to your mornings. It’s fantastic to hear that you were able to relax by the pool and enjoy the peaceful courtyard surroundings, including the water lilies and the beautiful fragrance of the frangipani trees around the property. Feedback like this truly captures the atmosphere we aim to create for our guests. Finally, thank you for recognising our team. They will be very pleased to hear that their friendliness and assistance especially with updates on wet season road conditions helped make your stay more comfortable. We greatly appreciate your feedback and hope to have the pleasure of welcoming you back again for another memorable stay in the future. Sincerely, Carinne Mercure Kakadu Crocodile Hotel