Staff named arnold very bad attitude, rude and bring into conflict. When i was stay i asked about my benefits that i get when i booked the room thru all app, he gave me unprofessional answers and tell me that he is a trainne, in fact he is a staff who incharge night shift, he reported me to the manager if I made an effort to test, and no excuse until i am check out. come on i am guest i just want to get make sense explanation when i need to know. And i pay for that.

We always happy stay at this hotel !!! Very nice view from room and nice view from pool !! Awesome stay at Mercure City Center, i will definetly come back to this hotel !! Thankyou for upgrade me to the next category..

Great hotel, good location close to city, clean and follow protocol covid19, humble front office team, familiarship from all operation team, need to expand parking facility, adding more menu variant and generally excellent

Ms Indah assist me upon check in, all room keys well prepared by her and fast. Less than 5 minutes we can go to the room. The Suite room & bathroom are super Specious. Will recommend this hotel to my friends and family. Keep it up!

We are Silver Member Accor Plus , from the beginning this hotel open we always stay in this hotel ; All of the Staff are very kindly and help full, as member accor plus silver they can give me free upgrade without any charges or Voucher upgrade , but by the time going i feel they not kindly and helpfull again, if i want to upgrade my room have to use voicher and additional fee. We allready 2-3 year stay in this hotel never change other hotel but they always change the regulation. And The staff , when I Complain about the Towell is smelly but they always say no, when i ask for change towel they dont give me and say they out off the towell, How can a big hotel dont have extra towell for customer. If the towell not smelly we no need ask for change, but they dont want to know and no one say apologize to me, even i complain to the receptionist , One Of They Call " PRAS " Look at we with the sinisme face and never felt guilty or ask for apologize. When the safety box locked, i call the staff to open , they always say allready come to your room just wait , But once more we very disappointed because the staff keep lying to us , we have to wait untill 1 hour, we have an appointment with customer and have to delay and let our customer wait for Us!!! ONCE MORE, NO ONE FROM STAFF HOTEL SAY APOLOGIZES TO US ABOUT THAT AND EVEN THAT WHEN I WANT TO MEET DUTY MANAGER THEY ALWAYS CLOSE TO US AND ONLY LET ME MEET ASISTANCE FRONT MANAGER MADAM SURI , WHEN I MEET MADAM SURI , SHE STILL YOUNG AND DONT KNOW HOW TO SOLVE MY PROBLEM ONLY CALL ME NEXT TIME I CAN STAY AT ANOTHER HOTEL IF I FELL NOT COMFORT!!!!!! OH MY GOD , I NEVER TREAT LIKE THIS, EVEN I STAY AT OVERSEAS ALL OF THE STAFF HOTEL ALWAYS GIVE ME SMILE AND MAKE ME COMFORT AND HAPPY, BUT IN THIS HOTEL THEY DONT WANT TO KNOW BECAUSE THEY STILL CROWDED / ALWAYS FULL, BECAUSE HAVE CONTRACT WITH GOVERMENT, FROM OTHER CITY THEY FEEL RUDE, THINK I ONLY WANT TO MAKE A PROBLEM BY SAID THE TOWELL IS SMELLY , I TELLING THE TRUTH, THE TOWELL VERY SMELLY AND THEY ALWAYS COVER BY SAYING NO. THE HOTEL HAVE TO KNOW , I COME TO THIS HOTEL HAVE TO PAY BY MY OWN NOT FREE. NOT COMPLIMENT BECAUSE OF I WORKED WITH GOVERMENT. IF MAYORITY OF THEY CUSTOMER STAY AND THE HOTEL IS FREE WHO WANT TO COMPLAIN YOU??? WE DECIDE DONT WANT TO STAY IN THIS HOTEL AGAIN !!!!

Price wise this hotel is one of the best for 4-star hotel in Bandung center. a few things: 1. parking was horrible in this hotel. tried to enter the parking space, but they said it was full. but probably this is because it was on a saturday night. They ask me to park in a parking space next door, rather spooky but fine, and they asked the car key. after check out, i asked for my car, and it took them around 20-25 mins just to get me the car. So please fix the arrangement of parking space in the hotel 2. check in was pretty much hassle-free like in other mercure hotels. 3. for a hotel this size, there's only 2 lift. it took me around 5 mins everytime to wait for a lift 4. room size is standard, not much comment 5. in the standard room, there was only 1 water bottle provided. i asked the concierge and they said we need to order another one by phone, only then it's delivered to my room. it just doesnt make sense for me to request another one via phone. 6. bfast was okay considering the social distancing rule. however we felt the food selection is rather restricted, i.e there's no croissant at all!? overall its just okay with so many points of improvement

I have always enjoyed staying at Mercure Bandung City Center. Rooms are nice and clean, staff are also always nice and helpful. Room rate is very good. Nice roof top swimming pool with very beautiful view of Bandung at night and very exotic purple lighting. Too bad the swimming pool is not heated pool. if it is heated pool, it would be very nice and romantic to swim in the evening. Breakfast is also very nice with many varieties. I have been staying in this hotel many times already and it makes me wants to come back again. During covid situation, I feel confident with the cleaning system implemented by the hotel and breakfast can be requested to be sent to room, which is very nice and convenient as we try to avoid the crowd during breakfast time. Mercure Bandung City Center is always one of my favorite hotel in Bandung and highly recommended for both business or leisure.

The property is located in a heart of town, and 10 min walk to Braga. Property is well maintained, and still looks new. Decor was tastefully done and has a modern touch. The property strives to be environmentally friendly, so beware that many amenities that you would typically take for-granted in other properties will not be available. - No hand-towels were available in the bathroom. Only 1 bath towel per guest. Towels gave out an unpleasant smell when damp. Had to request for a change every day. I suspect it is the detergent that was used to launder the towels. - Although a relatively new property, the drainage in the shower was giving problems and very slow. Shower area was flooded within 2 min of shower. - No soap provided at the bathroom sink to wash your hands. I used the body soap provided at the shower area instead, and had the leave the used soap on its wrapper as there was no soap dish provided for the entire 3 nights stay. I did not request for a soap dish as I assumed housekeeping would notice it. Not a big issue, and I suppose it's more environmentally friendly to reduce amenities in the room. Breakfast was good, plenty of options and service was prompt. Staff were friendly, and would always smile and greet you when you walk by.

room was clean, but too bad lack of soundproof. my room was facing the main road, so still can hear the noise from outside, but overall i'm quite happy to stay at this hotel. i just need to take note not to choose the same room again. thank you

this hotel is neat and clean and the location is very strategic. a lot of good food around. Location is good. I don't know why trip advisor is so dumb that I need to have 200 character minimum. I am not so free t

The room is clean and lobby arrangement also good. Breakfast also have many options and the taste are good. Front office staff also kind and helpfull. Main problem of this hotel is parking area. It is very serious and need to be solved asap. Frankly speaking, I maybe will not back to this hotel because this reason.

Good clean place to stay, within 20 minutes walking to Cibadak Street and Braga The receptionist lady was very attentive and quicky look after our check in procedure, no hassle at all Plus there is a wine and cigar shop at the ground floor

Good hotel in bandung. Location is strategic. the pool was magnificent for 4 star hotel the service and food was good the only thing that bothering me is there is a lot of ants in my room (516) other than that everything is good

I feel satisfied staying at Mercure Bandung City Center. in addition to the strategic location in the city center, the atmosphere of the hotel is very cozy with a modern touch. the lounge on the roof top is very good, very suitable for relaxing at night with friends.

Was stayed in the Executive Suite in the privilege floor, and what amazed us that the hotel served compliment snack, tea and coffee at the noon until night. The Pool's view is awesome too, which is located on top of the hotel floor. But for the breakfast i would say its very average.