Pesan informasi

Hotel Novotel Bandung bintang 4

Catatan tamu Avis 4.3/5 5.976 ulasan

Hotel yang disetujui ALLSAFE

Pesan hotel ini

Kamar 1

Jumlah orang
Usia anak

Jaminan Harga Terbaik

Bagaimana itu bekerja?
Accor Live Limitless

Gratis: Daftar sebagai anggota

Saat memesan di hotel ini:

  • Saya mendapat poin Status & Reward

  • Saya dapat menggunakan poin Reward

  • Saya mendapatkan manfaat dari keunggulan

  • Saya tidak dapat memanfaatkan harga khusus anggota

+ 21 Layanan

Keistimewaan hotel

  • Pusat kebugaran dan fasilitas spa

  • Fasilitas konferensi (hingga 500 orang)

  • 8 menit dari Bandara Husein Sastranegara

  • 10 menit berkendara dari ITB (Institut Teknologi Bandung)

  • Parkir dalam-ruang publik dan pribadi

Hotel ini berpartisipasi dalam Planet 21 dan bertindak dalam rangka Keramahan Positif (Positive Hospitality).

Layanan di hotel dan sekitarnya

Check-in dari 16h00

Check out sampai 12h00

Layanan berbayar

Informasi layanan dan informasi praktis
  • WIFI/Akses Internet
  • Tempat Parkir
  • Akses bagi tamu disabilitas
  • Layanan untuk anak-anak
  • Memiliki penyejuk ruangan
  • Resepsionis buka 24 jam
  • CHECK-OUT DIPERPANJANG HINGGA PUKUL 17.00Layanan berbayar
  • Cuci kering / Setrika
  • Butik/belanja
  • Portir
  • Concierge
Rekreasi dan aktivitas
  • Kolam
  • Pusat kebugaran
  • Kesehatan
  • Layanan untuk anak-anak
Katering
  • SarapanLayanan berbayar
  • 1 Restoran
  • 1 Bar
  • Layanan kamar
Layanan bisnis
  • 13 Ruang pertemuan
  • Pusat bisnis
  • Sedia layanan fotokopi/cetak

Lokasi hotel

Novotel Bandung

Jalan Cihampelas No 23 25
West Java
40171 bandung
indonesia

Tel: +62224211001

Faks: (+62)22/4212999

Check-in dari 16h00

Check out sampai 12h00

  • Prima Jasa MGI :  Buah Batu-Jl. Ri Leuwi Panjang

  • Dengan pesawat

    SOEKARNO HATTA Pada 180km / 111,86 mil

GPS :-6.90491, 107.604

Akomodasi kami

Dengan desain kontemporer yang lapang dan dapat disesuaikan, kamar Novotel benar-benar tempat untuk menikmati hidup. Sempurna untuk semua kebutuhan Anda.

Superior 1 Tempat Tidur King

Kamar disabilitas
  • Maks. jumlah orang: 3
  • Area: Dari 26 / 280 sq ft
  • Pemandangan: Sisi kota *

Tergantung ketersediaan

  • Internet kecepatan tinggi
  • Air Mineral Gratis di Kamar
  • Fasilitas pembuat kopi/teh
  • TV berwarna satelit/kabel
  • meja kerja(...)

Superior Tempat tidur Twin

Kamar disabilitas
  • Maks. jumlah orang: 3
  • Area: Dari 26 / 280 sq ft
  • Pemandangan: Sisi kota *

Tergantung ketersediaan

  • Internet kecepatan tinggi
  • Air Mineral Gratis di Kamar
  • Fasilitas pembuat kopi/teh
  • TV berwarna satelit/kabel
  • meja kerja(...)

KAMAR PREMIER 1 TEMPAT TIDUR KING

Kamar disabilitas
  • Maks. jumlah orang: 3
  • Area: Dari 26 / 280 sq ft
  • Pemandangan: Sisi kota *

Tergantung ketersediaan

  • Internet kecepatan tinggi
  • Air Mineral Gratis di Kamar
  • Fasilitas pembuat kopi/teh
  • TV berwarna satelit/kabel
  • meja kerja(...)

PREMIER 2 TEMPAT TIDUR SINGLE

Kamar disabilitas
  • Maks. jumlah orang: 3
  • Area: Dari 26 / 280 sq ft
  • Pemandangan: Sisi kota *

Tergantung ketersediaan

  • Internet kecepatan tinggi
  • Air Mineral Gratis di Kamar
  • Fasilitas pembuat kopi/teh
  • TV berwarna satelit/kabel
  • meja kerja(...)

Kamar Eksekutif 1 Tempat Tidur King

Kamar disabilitas
  • Maks. jumlah orang: 3
  • Area: Dari 32 / 344 sq ft
  • Pemandangan: Sisi kota *

Tergantung ketersediaan

  • Internet kecepatan tinggi
  • Air Mineral Gratis di Kamar
  • Fasilitas pembuat kopi/teh
  • TV berwarna satelit/kabel
  • meja kerja(...)
Kamar

Restoran dan bar kami

THE SQUARE

Jenis hidangan: Internasional

The Square adalah konsep pengalaman baru menikmati makan malam, menyajikan masakan Indonesia asli, masakan khas Asia dan Barat. Restoran ini buka utk sarapan, makan siang dan malam, menawarkan opsi prasmanan dan a la carte serba lengkap.

Makan siang

11:00 - 18:00

  • Sen
  • Sel
  • Rab
  • Kam
  • Jum
  • Sab
  • Min

Makan malam

18:00 - 23:00

  • Sen
  • Sel
  • Rab
  • Kam
  • Jum
  • Sab
  • Min

LOUNGE BAR

Foto non-kontrak

Bar Lounge kami menyediakan lingkungan bersahabat dan ramah, tempat tamu menikmati beragam koktil, moktil selain minuman dan camilan ringan lainnya.

Makan siang

  • Sen
  • Sel
  • Rab
  • Kam
  • Jum
  • Sab
  • Min

Makan malam

  • Sen
  • Sel
  • Rab
  • Kam
  • Jum
  • Sab
  • Min

Pertemuan dan acara Anda

Ruang Pertemuan kami

  • Jumlah ruang pertemuan: 13

  • Ukuran maksimal: 384

  • Kapasitas maksimal: 320 orang

  • Kapasitas perjamuan maksimal: 320 orang

Cari tahu lebih lanjut

Ulasan pelanggan kami untuk
Novotel Bandung

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL 4.3/5

5.976 ulasan

tripadvisor

Peringkat TripAdvisor 4.0/5

1.516 ulasan

2020 Sertifikat Keunggulan TripAdvisor (TripAdvisor Certificate of Excellence)
Sertifikat keunggulan 2020

we will be back

Catatan Tripadvisor 5.0/5

bginandjar 15/04/2021 Ulasan TripAdvisor tersertifikasi

Staying at the Novotel Bandung hotel makes me and our family really enjoy the comfortable atmosphere and the friendliness of the serving staff. With loyalty members, we always get a free room upgrade and add to our happy feelings during we stay.

Dear Mr. Bginandjar, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Good covid protocol in the hotel

Catatan Tripadvisor 5.0/5

10Tom Business - 21/11/2020 Ulasan TripAdvisor tersertifikasi

I noticed Novotel Bandung has upgraded their health protocol during the pandemic. Every guest is served during breakfast and the variety of the menus are not reduced. The staffs (front office, restaurants and house keeping) are very friendly and helpful.

Dear 10Tom We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Novotel Bandung has received certificates from IDO care Kementerian Pariwisata and ALLsafe Accor Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Super Holiday

Catatan Tripadvisor 5.0/5

FirmanK5758 13/11/2020 Ulasan TripAdvisor tersertifikasi

Novotel Bandung give best experience to our family. Good service and stay. All the member staff are full of smile and warm hospitality. Food also good enough ( you should try Banana Fried at the Resto)

Dear Mr. Firman K5758 Warmest greeting from Novotel Bandung We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Need Improvement on Covid-19 Protocol

Catatan Tripadvisor 3.0/5

Joki R 23/08/2020 Ulasan TripAdvisor tersertifikasi

The location is excellent since at the center of Bandung city, so near to several famous venue in Bandung, but need lot of improvement on Covid-19 protocol implementation, like no one from hotel remind a guy that not using mask in the lobby and lift. At the restaurant, people still can touch some items, so possible to transfer the virus, like drinking glass and the water dispenser. Maybe can implement another hotel practice that I visited last month in Jakarta, just give all visitors small drink bottle, so after drink visitors can put it away in trash bin. So that's why my family and me only take breakfast on 1st day only, the rest buy breakfast from outside. Just minimize visitors touching lot of items at the restaurant. Just gave them what they want. More simple. Like put food in small bowl so visitors can take it away and minimize queue also. And last but not least, need improvement on quality/taste of the food.

Dear Mr. Joki, Thank you for taking some of your precious time to share your experience with detail while you had stayed at Novotel Bandung. It is always be our pleasure to receive any kind of feedback form one of our loyal and valued guests. We are thanking for all your constructive messages, which shown that you are care to us and give us an opportunity to evaluate and improve some points which need to be improved. I have taken some necessary action with the Department Heads concern related your comment especially the improvement of Covid-19 protocol. In the high season, our breakfast already divided into two areas; The Square Restaurant and Ballroom. We will aim to ensure for the implementation and strict controls of health protocols to avoid the same issue occurrence in the future. Once again, your voice is highly important for us. We wish that we still may be given the opportunity to welcoming and serve you back much better in very near future. Sincerely Yours, Arief Maulana General Manager

Clean But Need some Refurbishment

Catatan Tripadvisor 4.0/5

royhi Business - 20/07/2020 Ulasan TripAdvisor tersertifikasi

After a long time staying elsewhere, I came back to Novotel Bandung for 1 night of business trip. The hotel was usually fully-booked due to conference or other events in normal condition. So finding the hotel was finally available with reasonable rate, I chose Novotel as I had a good memory staying there many years ago. Location is excellent as it is centrally located to most destinations, yet in an area that is not crowded and easily accessible without going through traffic jam. The parking space is spacious with good air circulation (for Ground level, didn't try the Basement). Getting to the Lobby or elevator to room floors from the parking space require a bit of walk, passing through the hotel's restaurant. Lobby is spacious but no seating was available (perhaps due to Covid situation?). But the Lobby and passage area could definitely benefit from additional lighting as it felt a bit dim. I booked a Premier Room, which in reality is the same room as a Superior Room. The only additional benefit given was a minibar (which I have to specially inquired, as it was empty when I first entered the room) and an airport transport (not needed for domestic traveler using car). Definitely not worth the price difference and the staff need further training to prepare the room well. The room is spacious, clean and everything functions well. Although it does feel dated with design from early 2000s. The most annoying thing of the room is the chair, in which they put a chair normally used in mass for ballroom. Really feel out of touch and albeit the still good condition, renders the room felt broken and patched. Definitely nothing feels premium as the room category should. The towels are placed in the Bathroom wrapped in plastic bag, which ease the feeling in the current situation. The restaurant offers good food during dinner and good selection during breakfast (especially during this Covid situation). The staffs were friendly and attentive, both during food serving and table attending with cutlery set given in plastic bag wrapping. Although again, it could definitely benefit from additional lighting to make the ambient brighter. The most downside is lack of recognition for loyal member especially during check-in process in the evening. A drink voucher was given, but that's all. Overall, Novotel Bandung has its potential. But with the competition and the current lack of demand, a better staff training and plan for refurbishment is definitely needed.

Dear Mr. Royhi, Thank you for taking some of your precious time to share your experience with detail while you had stayed at Novotel Bandung with an almost perfect score on Tripadvisor. It is always be our pleasure to receive any kind of feedback form one of our loyal and valued guests. We are thanking for all your constructive messages, which shown that you are care to us and give us an opportunity to evaluate and improve some points which need to be improved. I have taken some necessary action with the Department Heads concern related your comment especially at guest room (furniture, cleanliness, and maintenance) to solve it up and avoid the same issue occurrence in the future. Once again, your voice is highly important for us. We wish that we still may be given the opportunity to welcoming and serve you back much better in very near future. Sincerely Yours, Arief Maulana General Manager

big room, nice facilities

Catatan Tripadvisor 4.0/5

fajarep 19/02/2020 Ulasan TripAdvisor tersertifikasi

the novotel room is big, the location is in center, but you can't find something close enough. there is bakso semar one of the famouse bakso with 10 minutes walk, and indomaret store next to it. the breakfast is not special

Dear fajarep, Thank you very much for staying with us. We are happy to know that you had a special experience while staying with us. We appreciate all input from our guests including one regarding breakfast. We will inform the relevant department for follow up. I hope we can serve you again on another occasion. Best regards, Siswanto Room Division Manager

Back here again

Catatan Tripadvisor 3.0/5

Guide56391076062 Business - 13/01/2020 Ulasan TripAdvisor tersertifikasi

So far so good for a short time stay. Restaurant need improve both service and food offers. A la carte menu is not change since years. Personnel at reception very kind and ready to help in everything.

The best location with the best services

Catatan Tripadvisor 4.0/5

Pungki P Business - 05/12/2019 Ulasan TripAdvisor tersertifikasi

We did to stay in several Accor hotel in Bandung and so far Novotel Bandung is the most frequent Hotel that we stay in Bandung due to their best services like a family with the best location in the heart of Bandung city

Dear Mr. Pungki P, Greeting from Novotel Bandung! Thank you for your kind review! We are thrilled to read that you were happy and satisfied with your stay with us, it is our great pleasure to know that you were fully satisfied with service and facilities provided by our team. Guest satisfaction is our passion therefore your feedback has been well shared to entire team to encourage all of us to always provide best service quality. Thank you again and we could not wait too long till we provide you an even better experience in the near future. Best regards, Arief Maulana General Manager

Can be further improved

Catatan Tripadvisor 3.0/5

im-young-jae Couples - 04/11/2019 Ulasan TripAdvisor tersertifikasi

Pillow has a sweat smell which and the interior wasn’t really to my taste. Had to request for shower gel every single day as it is not provided even though it is available. Breakfast was mediocre at its best and food was the same with no variation. Service crew was the saving grace of this otherwise not so great hotel.

Dear im-young-jae, Thank you feedback regarding your stay with us. I do apologize for the inconvenience during your stay with us, and for sure I would share your review to our team to encourage an improvement on the issues mentioned. We hope could serve you better to get your trust and we are looking forwards for your next reservation. Sincerely, Indra Hendrayana Asst Front Office Manager

A very good hotel

Catatan Tripadvisor 4.0/5

boghos93 Business - 19/10/2019 Ulasan TripAdvisor tersertifikasi

We are always welcomed warmly and treated very well. The rooms are big clean and complete. This one elevator was down and there was a big meeting so it was a little annoying - the elevator "rush " hour otherwise it was very good as usual.

Dear Mr boghos93, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback and I will share your comments with our team because I am sure that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. But on the other hand I do apologize related meeting event that you had mentioned and make sure the service quality given on higher level in the future. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Indra Asst. Front Office Manager

My hotel in Bandung

Catatan Tripadvisor 4.0/5

pengelanaj Family - 06/05/2019 Ulasan TripAdvisor tersertifikasi

Novotel is my preferred hotel in Bandung. The location is strategic , close to factory outlet and ITB. The staff are helpful and friendly. Room is quite good. But swiiming pool and lobby are too small.

Dear Pengelana J, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arief Maulana General Manager

good service & helpfull staff

Catatan Tripadvisor 5.0/5

amran b Friends getaway - 24/03/2019 Ulasan TripAdvisor tersertifikasi

Good reception staff always help us if we need help, coffee house staff very kind always smile. housekeeping good job thanks to all. room clean breakfast good and a lot choice. i will recommended to all my friend.

Dear Amranb2017, Greetings from Novotel Bandung! Thank you for your review, we are delighted to read that you had a great experience and that we are happy to know that our staffs were able to make you feel welcomed and valued. Again we truly value your feedback and thank you for having chosen our hotel during your recent visit to Bandung. Look forward to welcome you back for a better experience. Regards, Arief Maulana General Manager

Good service with good location

Catatan Tripadvisor 4.0/5

Pungki P Business - 13/03/2019 Ulasan TripAdvisor tersertifikasi

When we stay at Novotel Bandung with excellent services, we feel just like stay at our own house with all friendly crew members. With the best location in the heart of Bandung city you can go anywhere from this hotel location.

Dear Pungki P , Greeting from Novotel Bandung! Thank you for your great review! We are thrilled to read that you were happy and satisfied with your stay with us, it is our great pleasure to know that you were fully satisfied with service and facilities provided by our team. Guest satisfaction is our passion therefore your feedback has been well shared to entire team to encourage all of us to always provide best service quality. Thank you again and we could not wait too long till we provide you an even better experience in the near future. Best regards, Arief Maulana General Manager

Enjoyable Stay in Bandung

Catatan Tripadvisor 4.0/5

KusumasondjajaS Business - 31/12/2018 Ulasan TripAdvisor tersertifikasi

This December, I stayed at Novotel Bandung for a total of 12 nights; 3 nights (12-15 Dec) in 1018 and 9 nights (19-28 Dec) in 418. Generally, I had a wonderful and enjoyable experience at the hotel. The hotel itself is conveniently located at the heart of Bandung, so it was easy to go to airport, train station, the malls, good food, and other destinations. The check-in process was quick and efficient. The room was nice and comfortable. The Internet access was very good. And the best feature of all offered by the hotel is the breakfast. The breakfast is really good in terms of the menu, the speed of service of the staff, their hospitality and responsiveness during breakfast service - it's all impeccable. However, there were still some elements that need to be improved based on my last stay experience. First, the promptness of the service from the front desk staff needs much improvement. One female front desk staff always used the word "AKU" instead of "SAYA" in her conversations with older guests which I thought less appropriate for a four-star hospitality service like Novotel. In another case, another front desk staff wrote me the wrong password for Internet access. And the male staff who helped me for check-out agreed to email me the invoice, and he said he did emailed it to me, but I never received the email until today. Interestingly, all those incidents occurred when they were not busy handling other guests. There were no other guests at the reception desk when those incidents happened. Another thing that needs a lot of improvement is housekeeping service. Based on how I had my rooms cleaned up, it seems that the housekeeping staff did not follow (or did not have?) any standard on what to do when cleaning up rooms. Sometimes I got a complete set of towels (8 towels), some other times I got only 5 or 6 towels. Several times they didn't refill the toiletries. They even didn't clean up the trash bin twice. It's not a very big deal as I myself always kept my room tidy and clean. It just doesn't fill right when I came back to my room and I had the room made up but the bin was still full of trash.

Dear KusumasondjajaS, Greetings from Novotel Bandung! Thank you for sending us such a great long review! It is our real pleasure to read that you also had positive experiences throughout the room, food, internet and check in process as mentioned. However, we are sorry to know that at the some points our services did not meet your expectations especially front desk services. Please rest assured, that your feedback has been well shared to my team and proper action plan has been well arranged to rectify such issues. Again we appreciate for bringing your concerns into our attentions and once again please accept our sincerest apologies for all the inconveniences you have been through. We deeply hope you will allow us to welcome you back and convince you our better service. Regards, Arief Maulana General Manager

Strategic Location

Catatan Tripadvisor 4.0/5

Gerardus S Business - 18/03/2018 Ulasan TripAdvisor tersertifikasi

Location of the hotel close to highway gate to Jakarta, train station and many shopping centre. Although the hotel is not quite new but well maintain, guest room and bath room clean. Breakfast is varied and quite tasty

Dear GerardusS Thank you for your recent stay at Novotel Bandung. We truly appreciate your details information and glad to know that we gave you a valuable price for an excellent service. Indeed, by stayed with us you could always easy to reach other main destinations in Bandung and only 10 minutes away from the highway Mr. Gereardus, we hope to see you again soon here in Bandung. Stay in touch! Sincerely, Intan Pujawati General Manager

Felicia

Catatan Tripadvisor 3.0/5

kafec102 Friends getaway - 31/10/2017 Ulasan TripAdvisor tersertifikasi

Location of the hotel was good and easily accessed. Room was good and clean, but a little bit disappointed due to the check in process... check in around3:30 but room wasn't ready and need to wait for almost half an hour

Dear Felicia Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, Check in process as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely Intan Pujawati General Manager

Great Location, Poor Service

Catatan Tripadvisor 4.0/5

myeongdongsha Couples - 29/10/2017 Ulasan TripAdvisor tersertifikasi

Location was great as there was easy access to nearby restaurants. Close to city centre. The room is clean but there were strands of hair in the bathtub and shower head when we first checked in. Gross! Housekeeping service took more than 45 minutes just to send an iron!! Really frustrating. Prior to our check in, we have requested for hard foam pillows, but didn't get any throughout our 2-night stay there. Such a let down! Our pillows were really flat and not comfortable. During check in, we were declined a free upgrade although we were Accor member. This is the ONLY hotel we've stayed so far that rejected flatly an upgrade to an Accor member. Also, we were charged 3,000 rupiahs by the parking attendant each time we left and enter the hotel by taxis. As the hotel lobby was located on top of the hill, we had no choice but to get the taxis to pass through the parking barrier to get to the lobby. As the parking fees are borne by the passengers of the taxis, we had no choice but to pay, although we did question the parking attendants. Seriously, why would taxis be charged for dropping off/taking passengers??! Novotel Bandung should really look into this seriously. These are complete RIP OFFS!

Dear myeongdongsha Thank you for choosing AccorHotels and for taking the time to provide feedback about your experience at Novotel Bandung. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Sincerely Intan Pujawati General Manager

Nice Staff And Very Good Service

Catatan Tripadvisor 4.0/5

sulime_ivanneth Couples - 20/10/2017 Ulasan TripAdvisor tersertifikasi

I'm staying 2 nights at Novotel Bandung and using 1 of my free upgrade voucher. At first they said they'll give me upgrade from superior to executive. But on my 2nd day, receptionist said they gave me junior suite room. But I'm not satisfied with the welcome drink. They just offered me juice. Not a fresh juice but the same juice they serve for breakfast. Dissapoint as this is 4 star hotel.

Dear Sulime_ivaneth Greetings from Novotel Bandung, Thank you very much for your feedback. It is rewarding to know that we made a difference and exceeded your expectations during your recent stay with us. Your kind words keeps us motivated and wanting to do more for our patrons. Thank you again for staying with us and we look forward to welcoming you back to the Novotel Bandung in the near future. Please do visit our website for great offers for your future bookings. Warm regards, Intan Pujawati General Manager

Good City Hotel

Catatan Tripadvisor 4.0/5

arief710 Business - 14/10/2017 Ulasan TripAdvisor tersertifikasi

I Stayed for 2 night on 9-11 October 2017. I surprised my room was upgraded 2 level higher (from deluxe to executive). This hotel located in the city center with easy access to everywhere in Bandung City.

Dear arief710 We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Intan Pujawati General Manager

BREAKFAST VOUCHERs

Catatan Tripadvisor 5.0/5

Djienhauw L Family - 05/10/2017 Ulasan TripAdvisor tersertifikasi

due to Room up-grade voucher that I use, NOVOTEL give me a Junior Suite Room(Amazing!!) and as I know for this room can sleep 4people (also if we booked by AGODA , etc) BUT Luckily the next morning when my Son n his fiancee come to JOIN my Breakfast, Novotel doesn't allowed me to use another Breakfast voucher...How pity to have 6vouchers in hand but couldn't use it at all...

Dear Djienhauw L We would like to thank you for your short and positive reviews on the TripAdvisor and we glad to know that you are happy to stay at Novotel Bandung where you gave us 5 star rating which you found our Amazing Junior Suite Room. For Breakfast voucher, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measure to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely Yours, Intan Pujawati General Manager

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