Hotel Novotel Bandung bintang 4

the novotel room is big, the location is in center, but you can't find something close enough. there is bakso semar one of the famouse bakso with 10 minutes walk, and indomaret store next to it. the breakfast is not special

So far so good for a short time stay. Restaurant need improve both service and food offers. A la carte menu is not change since years. Personnel at reception very kind and ready to help in everything.

We did to stay in several Accor hotel in Bandung and so far Novotel Bandung is the most frequent Hotel that we stay in Bandung due to their best services like a family with the best location in the heart of Bandung city

Pillow has a sweat smell which and the interior wasn’t really to my taste. Had to request for shower gel every single day as it is not provided even though it is available. Breakfast was mediocre at its best and food was the same with no variation. Service crew was the saving grace of this otherwise not so great hotel.

We are always welcomed warmly and treated very well. The rooms are big clean and complete. This one elevator was down and there was a big meeting so it was a little annoying - the elevator "rush " hour otherwise it was very good as usual.

Novotel is my preferred hotel in Bandung. The location is strategic , close to factory outlet and ITB. The staff are helpful and friendly. Room is quite good. But swiiming pool and lobby are too small.

Good reception staff always help us if we need help, coffee house staff very kind always smile. housekeeping good job thanks to all. room clean breakfast good and a lot choice. i will recommended to all my friend.

When we stay at Novotel Bandung with excellent services, we feel just like stay at our own house with all friendly crew members. With the best location in the heart of Bandung city you can go anywhere from this hotel location.

This December, I stayed at Novotel Bandung for a total of 12 nights; 3 nights (12-15 Dec) in 1018 and 9 nights (19-28 Dec) in 418. Generally, I had a wonderful and enjoyable experience at the hotel. The hotel itself is conveniently located at the heart of Bandung, so it was easy to go to airport, train station, the malls, good food, and other destinations. The check-in process was quick and efficient. The room was nice and comfortable. The Internet access was very good. And the best feature of all offered by the hotel is the breakfast. The breakfast is really good in terms of the menu, the speed of service of the staff, their hospitality and responsiveness during breakfast service - it's all impeccable. However, there were still some elements that need to be improved based on my last stay experience. First, the promptness of the service from the front desk staff needs much improvement. One female front desk staff always used the word "AKU" instead of "SAYA" in her conversations with older guests which I thought less appropriate for a four-star hospitality service like Novotel. In another case, another front desk staff wrote me the wrong password for Internet access. And the male staff who helped me for check-out agreed to email me the invoice, and he said he did emailed it to me, but I never received the email until today. Interestingly, all those incidents occurred when they were not busy handling other guests. There were no other guests at the reception desk when those incidents happened. Another thing that needs a lot of improvement is housekeeping service. Based on how I had my rooms cleaned up, it seems that the housekeeping staff did not follow (or did not have?) any standard on what to do when cleaning up rooms. Sometimes I got a complete set of towels (8 towels), some other times I got only 5 or 6 towels. Several times they didn't refill the toiletries. They even didn't clean up the trash bin twice. It's not a very big deal as I myself always kept my room tidy and clean. It just doesn't fill right when I came back to my room and I had the room made up but the bin was still full of trash.

Location of the hotel close to highway gate to Jakarta, train station and many shopping centre. Although the hotel is not quite new but well maintain, guest room and bath room clean. Breakfast is varied and quite tasty

Location of the hotel was good and easily accessed. Room was good and clean, but a little bit disappointed due to the check in process... check in around3:30 but room wasn't ready and need to wait for almost half an hour

Location was great as there was easy access to nearby restaurants. Close to city centre. The room is clean but there were strands of hair in the bathtub and shower head when we first checked in. Gross! Housekeeping service took more than 45 minutes just to send an iron!! Really frustrating. Prior to our check in, we have requested for hard foam pillows, but didn't get any throughout our 2-night stay there. Such a let down! Our pillows were really flat and not comfortable. During check in, we were declined a free upgrade although we were Accor member. This is the ONLY hotel we've stayed so far that rejected flatly an upgrade to an Accor member. Also, we were charged 3,000 rupiahs by the parking attendant each time we left and enter the hotel by taxis. As the hotel lobby was located on top of the hill, we had no choice but to get the taxis to pass through the parking barrier to get to the lobby. As the parking fees are borne by the passengers of the taxis, we had no choice but to pay, although we did question the parking attendants. Seriously, why would taxis be charged for dropping off/taking passengers??! Novotel Bandung should really look into this seriously. These are complete RIP OFFS!

I'm staying 2 nights at Novotel Bandung and using 1 of my free upgrade voucher. At first they said they'll give me upgrade from superior to executive. But on my 2nd day, receptionist said they gave me junior suite room. But I'm not satisfied with the welcome drink. They just offered me juice. Not a fresh juice but the same juice they serve for breakfast. Dissapoint as this is 4 star hotel.

I Stayed for 2 night on 9-11 October 2017. I surprised my room was upgraded 2 level higher (from deluxe to executive). This hotel located in the city center with easy access to everywhere in Bandung City.

due to Room up-grade voucher that I use, NOVOTEL give me a Junior Suite Room(Amazing!!) and as I know for this room can sleep 4people (also if we booked by AGODA , etc) BUT Luckily the next morning when my Son n his fiancee come to JOIN my Breakfast, Novotel doesn't allowed me to use another Breakfast voucher...How pity to have 6vouchers in hand but couldn't use it at all...