ibis Styles Crewe

Had a lovely stay but a few little things : The hotel is having a few changes so bar was low or empty on drinks Postives Lovejy helpful staff . Room was comfortable but a few niggly things Cleaning was great The staff you could see they was run of their feet and could have done with a few more hands but still was able to provide great service . Negative So when we went was buffet type food only when We went was not left on the buffet frist night we had buffet. But personally was a bit disappointed in quality and what was available. I have allergies which means I have to be careful . This on this night knocked 3 of the 4 options out for me . And the option I could have was not much left . The room oNly had one pillow each was very hot the black out Curtins had a few holes in them Second night the buffet we didn’t fancy as night before was hetic and I know rules on Covid changed but didn’t feel comable . And second night there was nothing on buffet I could eat anyway for the price Breakfast again was buffet style. Cooked items With to me not great quality items whxih on the second night o decided not to eat . We bought on buy a gift . For what we fought it was it was not what I was expecting . I was expecting a more cosy out way . Than on a business park .

Room was spotless, quiet, nice temperature (I was at end of corridor) bed was supercomfy. Hairdryer didn't work but lovely cleaner swapped it for me within a minute!! Breakfast was delicious and generous. Best of all was the welcoming customer service from Kim on reception - as a lone female traveller I really appreciated the time and care she took to make sure I had everything I needed, even though she was very busy. I saw her looking after a variety of guests and she was friendly and professional at all times. Obviously the hotel is undergoing some changes soon and I hope you can retain and value your hardworking team, as they can make or break a customer's experience of the brand. Many thanks.

We had been invited to a wedding just outside Crewe so decided to stay a couple of nights, because I’m a All member I picked this hotel for bed and breakfast. A little remote, but was OK for what we needed

I stayed here for 10 days and found this to be a very comfortable hotel. Very clean and the staff very warm and hospitable. Nello, the Manager ensures he and his team of staff are engaging, and friendly. The housekeeping staff also, very friendly. Notable mentions to Kim, Martyn, Simon, Paul and Carey, with special thanks to Chef Antoinette for providing a bespoke and dedicated service to guests at breakfast. Antoinette and Kim and Nello make this hotel a real gem. Breakfast and dinner set ups amazingly good. Menu: Linguine is exceptional as is the prawn cocktail, meatball Penne Pasta and Jalfrezi. The cheeseburger is a bit pathetic in presentation and taste and chips uninspiring. Otherwise, all very good and tasty.

I came for an overnight with a tour. And was pleasantly surprised how great this hotel was. Rooms were clean,, and the food was fantastic, but have to give a shout out to the staff who did everything for us. My phone was completely out of charge and member of staff ‘D’ charged my phone for me!! Through out he was always happy to help others and took time to chat with everyone, lovely guy! Who have a star there 😁😁😁